HCL Oracle Universe – JD Edwards Practice
An Introduction
© 2011 HCL – Proprietary & Confidential
HCL Enterprise Application Services
2
The World’s Leading
EAS Integrator
Strong Oracle
Practice
Value Player in the
JDE Space
• 7,500 Consulting staff
• SAP, Oracle & Microsoft
• 45 Countries, 60 Offices
• 15 Global Delivery Centres
• Strong Vertical leadership
• Benefit Led Transformation
• 3,000 consulting staff
• 360° Relationship
• Platinum Partner status
• Marquee Customers
• Strong References
• Green Award Winner
• 400+ Consulting Staff
• 100+ Engagements
• Strong References
• EnterpriseOne Task Force
• Key Customers are Advisors
© 2011 HCL – Proprietary & Confidential
HCL’s JD Edwards Practice
3
Functions
• Financials, SCM, Enterprise Asset Management , Manufacturing,
and Technology
Fast Growing
Practice –
Significant
Investments
400+ Growing
Consultant Team
Engagements across services
• Global Implementation / Rollout & Support across Oceania,
Middle East & Asia Pacific for a global dairy company
• Instance Consolidation on JD Edwards EnterpriseOne 9.0 for a
Leading US based Specialty Chemicals and Performance Materials
Firm
• JD Edwards 9.1 roadmap, application portfolio rationalization for
a leading legal services firms
Multi Product &
Multi Version
expertise – EOne &
World
Strong presence
across major
verticals
• De-customization approach for a leading medical devices
company during upgrade
• Business Services development for a leading freight forwarding
carrier in North America
• Application support of JDE product stack across Americas, Europe,
Asia Pacific, ANZ and Middle East Asia for a global, researchdriven pharmaceutical company from delivery centers in India,
Brazil & Europe
Referenceble
customers
JDE Center of
Excellence
3
• 24/7 CNC Administration across Europe, and consistently
maintaining 99% uptime for the largest Healthcare company
© 2011 HCL – Proprietary & Confidential
HCL JDE Competency Excellence Center
4
Finance & Compliance
Supply Chain
Tools &
Technology
Project
Management
Core Financial (AP, AR, GL,
FA, Cost Management,
Project Costing)
Core SCM (Procurement,
Inventory, Sales, Mfg,
ETO,EAM)
RICE Components
(Reports, Interfaces,
Conversions, Extensions)
Skill competence
assessment & upgrade
Compliance Dashboards
Compliance, Plant Manager
Dashboards
Business Services / SOA
Adoption / Reporting
Project Management Tools
and Frameworks
IFRS / SOX / ITAR
Compliance
Niche Functionalities –
Configurator, VCP
CNC, Infrastructure &
AS/400
Quality Improvement &
Delivery benchmarking
22%
Team
Composition
28%
Team
Composition
40%
Team
Composition
Dedicated Methodologies/ Service Offerings
Customized Trainings/ Skill Enhancement
Oracle Certifications
Reusable Assets (Standard Test Cases, Training Kits, Migration Scripts)
Custom/ Packaged Analytics (OBIEE/OBIA)
Third Party Integrations/ POC’s
© 2011 HCL – Proprietary & Confidential
10%
JDE Customer Coverage
© 2011 HCL – Proprietary & Confidential
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Analyst Talk
6
AMR Research
Indian Services Provider's ERP
Highlights of Reports
Practices Grow Up
 Among the Indian service providers HCL
has been positioned as one of the
strongest in this area
 Forrester says “Leading Oracle SIs like
Accenture, Capgemini, Deloitte, and IBM
are key providers of JD Edwards services.
Additionally, some of the leading offshore
firms — like HCL — have relevant JD
Edwards expertise “.
•HCL stands out in its ability to set and deliver to time
frame, scope, budget, and SLAs
•For JD Edwards skills HCL is one of the largest
providers
•HCL Technologies does more implementation and
upgrade work than rollouts
• Equitable mix of functional and technical consultants
© 2011 HCL – Proprietary & Confidential
HCL JDE Practice – Implementation Enablers
Horizontal Practices / function Repository
Industry maps
© 2011 HCL – Proprietary & Confidential
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HCL JDE Practice – Upgrade Enablers
8
Upgrade Lab : Multiple Versions
New functionality testing /POC
Simulations/ Demo’s
Net Value Assessments
Training / Testing
Tools and Accelerators
Migration Need
Assessment
Object Migration
Workflow Charts
Assessment Matrix
© 2011 HCL – Proprietary & Confidential
Object Assessment
Matrix
JDE Integration Experiences in HCL
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Batch Integrations
Z-File, Custom data load using API
Real Time Integrations
SOA, Web Service
Business Services
JDE Business Services
Using Middleware
MQ Series, TIBCO, BizTalk
Portal Integrations
Portal Integrations
Third Party Integrations
DSI, Loftware, Optio, Fax*STAR, CreateForms
Electronic Data Interchange
EDI Exchange [multiple-format]
Bi Reporting
BI Reporting [Streams / SSIS / Adapters]
Bank Integrations
Secure FTP
© 2011 HCL – Proprietary & Confidential
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Key Client Cases
© 2011 HCL – Proprietary & Confidential
Global Build & Regional Deployments – A leading Diary
Manufacturing Company
11
Industry Dairy Products  Revenue NZD 19 Billion  Employees 4,000  Operations 12 Countries
Middle East
English
JDE WorldSoft, JDE OneWorld
Xe, JDE EnterpriseOne 8.11
Tool Set 8.98.2.0 || User Base 2000+
Financials
APAC
English
8
Time Zones
Blue Printing exercise
Payables, Receivables, General Ledger, Fixed
Assets, Advanced Cost Accounting
Australia
Distribution
English
New Zealand
English
Sales, Inventory, Procurement
Manufacturing
Shop Floor Control, Product Data Management
Deployments
ASIA One template and Global template.
Global Template Validation, Regional Rollouts
[10+ Countries]
Implementation Landscape
Complete suite of JDE ERP and processes implemented for the
Brands business of the organization
Support
24x7 Coverage, Break / Fix, Functional
Consulting, CNC Administration
Onsite / Offshore Model
Onsite New Zealand, Australia, Malaysia, Indonesia, Philippines,
Singapore, Sri Lanka, Saudi Arabia, UAE with 5 more countries
coming up
Offshore Noida, Chennai (India)
Development
Bolt-On Modules, Enhancements, Integrations
Audits
Peak Team Size
Performance, Health Check
43 (17 Onsite / 26 Offshore)
Governance
Program & Project Management, Quality Control
© 2011 HCL – Proprietary & Confidential
Upgrade and Instance Consolidation Services
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Industry Chemicals  Revenue USD 3.19 Billion  Employees 4,300  Operations 18 Countries
Europe
JDE OneWorld Xe
JDE EnterpriseOne 9.0
English
Tool Set 8.98.1.4 || User Base 2000+
APAC
English
7
Time Zones
Financials
Payables, General Ledger, Fixed Assets
North America
English
Distribution
Sales, Inventory, Procurement
Manufacturing
Shop Floor Control, Product Data Management
Integrations
Value Delivered
Upgrade Support for moving smoothly from OneWorld Xe to 9.0
Business Services Deployment, SOA, Security
Management , RTE & BSSV Server Configuration
Business Services seamless integration with 3rd party systems
Unicode Conversion resolving double-byte character issues
Onsite / Offshore Model
Upgrade Services
Data Conversion Standards Definition, Unicode
Conversion, Czech Character Conversion
Data Consolidation
Onsite US
Global Consolidation Strategy, Master Data
Consolidation, Transaction Data Consistency
Offshore Hyderabad (India)
UPK Development
By Business Process Streams, UPK Training Kit
© 2011 HCL – Proprietary & Confidential
Global Support
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Industry Pharmaceuticals  Revenue USD 23 Billion  Employees 73,000  Operations 54 Countries
Europe
JDE WorldSoft A7.3
OneWorld B7333 & Xe
English, Spanish,
Italian, French,
Portuguese
User Base 5000+
Asia Pacific
24
Time Zones
English
Financials
Australia
Payables, Receivables, General Ledger, Fixed
Assets, Tax, Treasury
English
North America
“…Simply put - you knocked it out of the park.
Not only did you deliver - you delivered on
time, under budget, and improved the process
and P-Synch interface along the way.”
English
Distribution
Sales, Inventory, Procurement
Support
Program Manager, Strategic Projects
Help Desk, Break / Fix, Functional Consulting,
AS/400 & WorldSoft Administration, CNC
Administration
Value Delivered
50 Site Support uniform support across all sites
Non-JDE Custom Support providing single point of accountability
PO Exception Tool resulting in 20% reduction of tickets
Performance, Health Check
United
Kingdom,
Italy,
France,
Governance
Program & Project Management, ITIL Framework
Peak Team Size
39 (9 Onsite / 30 Offshore)
Localizations, Enhancements, Integrations
Audits
Onsite / Offshore Model
Onsite United States, Canada,
Singapore, Australia
Offshore India, Poland, Brazil
Development
© 2011 HCL – Proprietary & Confidential
Application Support & Development
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Industry Publishing & Information Services Revenue €3.556 Bil  Employees 18,240Operations 12 Countries
JDE OneWorld Xe,
APAC
User Base 2000+
English
Financials
Payables, Receivables, General Ledger,
3
Time Zones
Distribution
Sales, Inventory, Procurement
North America
English
Manufacturing
Shop Floor Control, Product Data Management
Support
Value Delivered
ITIL framework for service management
Integrated service delivery for multiple application landscape
More than 100 defects which were pending from long time have
been cleared in 4 months time after HCL took over the support.
Help Desk, Break / Fix, Functional Consulting,
Administration, CNC Administration
Development
Integrations with Biz Talk, FedEx and Chase
Paymentech.
Audits
Onsite / Offshore Model
Performance, Health Check
Onsite USA
Offshore Hyderabad (India)
Governance
Peak Team Size
Program & Project Management, ITIL Framework
50 (9 Onsite / 41 Offshore)
© 2011 HCL – Proprietary & Confidential
Remote CNC Support
15
Industry Medical Devices  Revenue USD 4.99 Billion  Employees 5,000  Operations 11 Countries
Europe
English
APAC
English
9
Time Zones
JDE OneWorld Xe
JDE EnterpriseOne 8.12
Tool Set 8.97.0.2 || User Base 1000+
Financials
Receivables, Payables, General Ledger, Fixed
Assets
North America
English
Distribution
Sales, Inventory, Procurement
Manufacturing
Value Delivered
Shop Floor Control, PDM, Warehouse Mgmt.
Tool Automation increased accuracy with lesser manual input
Seamless Service Transition to offshore with no business impact
SLA Bases Metrics for total transparency, reliability, predictability
Remote Administration
24x7 Coverage, CNC Administration, Patch
Management, Code Promotions
Deployments
Onsite / Offshore Model
Regional Rollouts, Data Migration
Onsite United Kingdom, Belgium
Business Continuity
Offshore India
Disaster Recovery Implementation
Audits
Peak Team Size
Performance, Health Checks
16 (2 Onsite / 14 Offshore)
Quality Control
“…The delivery standard of the existing team is of high quality and we are
extremely happy with this team.”
Sr. Director IT
© 2011
HCL –Top
Proprietary
& Confidential
One
of the
5 Life
Sciences Firms
SLA Based Metrics, SOX Compliance
Client Speak
16
End to End JDE Services (Rollouts / Upgrade / Support)
“…Simply put - you knocked it out of the park. Not only did you deliver - you delivered on time, under budget, and
improved the process and P-Synch interface along the way.”
Program Manager, Strategic Projects
Leading Pharma Giant
24x7 CNC Support
“…I’m really satisfied, you guys are competent, fast, effective… it’s simply very good business.”
Sr. Customer Service Coordinator
Top Orthopedic and Neuroscience Company
JDE Support & Development
“…The delivery standard of the existing team is of high quality and we are extremely happy with this team.”
Sr. Director IT
One of the Top 5 Life Sciences Firms
© 2011 HCL – Proprietary & Confidential
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Thank you
© 2011 HCL – Proprietary & Confidential