ONLINE GOODS AND SERIVES GCSE ICT Unit 1 Module 1 Online Shopping Security and safety Online Banking Online goods and services Auction Sites Payment Legislation Online Shopping In this topic you will learn about: • Advantages and disadvantages of shopping online rather than on the high street • Features of online shopping sites • Factors that contribute to a good online shopping experience • The impact of online goods/services on our lifestyles & the high street Lesson Objectives At the end of this lesson you will be able to: • Describe advantages and disadvantages of shopping online • Describe features of online shopping sites • Describe factors that contribute to a good ‘customer experience’ online You can always find what you want more quickly online Ecommerce doesn’t affect high street shops Things are always cheaper online than in the shops You should always be nervous about security when you shop online Online Shopping has become very popular! • Where do your parents prefer to do their weekly shop? In a shop or online? • Do they buy anything online? • Have you bought anything online? (using your parents payment card of course!) • Which products might people prefer to buy online? Or in a store? Office for National Statistics (ONC) – 16 December 2010 • Internet retail sales account for approximately 10.5% of all retail sales. • Average weekly internet retail sales in Nov 2010 totalled £660 million, compared with the average weekly value for all retailing of £6,300 million (excluding automotive fuel). • Between Nov 2009 and Nov 2010 the average weekly value for internet retail sales grew by 36.6%. In comparison, the average weekly value for all retailing grew by 3.4 %. http://www.statistics.gov.uk/CCI/nugget.asp?ID=2441 • What do you think are the advantages and disadvantages of both shopping online and shopping in a real shop, for the customer and the business? • Discuss it in a group of 3 or 4. • Each person should be allowed to give their opinion. • Be ready to share your groups thoughts with the class. What to do now 1. Log onto Moodle 2. Go to ICT > GCSE>Unit 1 > Scroll down to Online Goods and Services 3. Click the link to open the resources 4. Save and then open the following worksheet and complete it: TB2 L1 R1 5. Put your name in the header then print when finished Advantages & Disadvantages of online shopping • For the consumer, there are advantages and disadvantages of shopping on line • For the business, there are also advantages and disadvantages of having an “online presence” • Create 2 tables with 2 columns in each with the headings Advantages and Disadvantages. Complete one table for the consumer and one for the business. Lesson Objectives At the end of this lesson you will be able to: • Describe features of online shopping sites • Describe factors that contribute to a good ‘customer experience’ online Brick versus click • Brainstorm all the features you would expect to see in an online store. • Which of the features of an online store are similar to features in an actual store? • And which are unique to online stores, e.g. customer ratings, personalised promotions, ‘other items you might like’? • Now complete the worksheet from Moodle: Go to ICT > GCSE>Unit 1 > Scroll down to Online Goods and Services>TB2 L1 R2 Online Customer Service • When you go shopping in a real shop, there are reasons why you might return to the shop again or avoid it – for example, it’s so difficult to find anything in Sports Direct, this might put people off! Marks and Spencer is well organised but it might not be the right style for your age group. River Island might not be the right style for my age group! • So …. If we can’t actually go into a shop, what makes for a good online ‘customer experience’? • Work in groups to identify factors that make for a good customer experience in store and online, in other words – “Why do you go back to same shop and why do you go back to the same website to shop?” How does a web designer ensure that online shopping is a good experience for the customer? ?? ?? ?? ?? ?? ?? Satisfied online customer Easy to search for items Does this give a good experience? Does this give a good experience? Does this give a good experience? Online Customer Experience Write a list of what a website should include for a good customer experience. For example: An attractive site Easy to navigate Good choice of products Detailed product information ……Put some of your own ideas too 1. Why is a good online experience important? 2. Where does the competition come from for online stores? 3. How can a website get you to return to it rather than go elsewhere? 4. would people go to the store rather than shop online? 5. Who might use internet shopping the most? Why? 6. Who might use internet shopping the least? Why? HOMEWORK 1 TO BE COMPLETED FOR: • Extra activity if needed: Investigating Tesco online Online accounts & payments In this topic you will learn about • Use of online accounts when shopping • The use of usernames, passwords and other security measures when accessing online systems • Payment methods Lesson Objectives • At the end of this lesson you will be able to: – Describe the process to go through for ordering online – Describe the information that customers must supply in order to set up an online account, order and pay for goods I am shopping online for the first time. What will I have to do? Shopping online – which order do these go in? In pairs, take it in turns to say – in order - the steps for making an online purchase Go through additional security Browse website Go to checkout Track order status Enter delivery address Enter payment details Select item(s) Select delivery options Confirm order Add item(s) to shopping basket Log in or buy as a “guest” Creating Accounts Creating Accounts Key words • Validation – use of a limited number of options for example in a drop down menu to ensure that the data collected is correct and the database contains accurate information. • Verification – checking that the data collected is correct. For example, by getting you to type in your email address or password twice so that you have confirmed that it is the same. Verify = checking. I am not a robot! • What is a CAPTCHA test? Shopping online – Creating Accounts 1. 2. 3. 4. 5. 6. 7. 8. As a consumer, why do you need a ‘User Account’? What are the advantages to the business? What are the features of a strong password? Why is an email address needed? Why does it have to be typed in twice? Why are some fields ‘required’? What happens if a required field is left blank? What information will the customer need to provide before they can make a purchase? 9. How and why does the account sometimes have to be activated? 10. Why are consumers asked about their likes and dislikes? 11. Explain what a captcha test is. 12. Write a definition of Verification and Validation. I’ve never shopped online before – what are the risks? Is it secure? How do I know? How can I pay and which is the best way of paying? Will I actually get what I buy? Lesson Objectives • At the end of this lesson you will be able to: – Describe methods of paying for goods purchased online – Evaluate the security of these methods – Describe how to choose a secure website when shopping online Introduction • One of the biggest risks of shopping online is that sensitive information, such as credit/debit card details, is stolen – identity theft. • The best way of preventing this from happening is to: o shop on secure websites, i.e. ones that encrypt the data before transmitting it across the web o Use the most secure payment methods you have What are the risks? • • PHONE, INTERNET AND MAIL ORDER CARD-NOT-PRESENT (OR CNP) FRAUD £226.9 MILLION IN 2010 (DOWN 15%) This crime most commonly involves the theft of genuine card details that are then used to make a purchase over the internet, by phone, or by mail order. In general, the difficulty in countering this type of fraud lies in the fact that neither the card nor the cardholder is present when the transaction happens. • • COUNTERFEIT CARD FRAUD £47.6 MILLION IN 2010 (DOWN 41%) Counterfeit card fraud occurs when a fake card is created by fraudsters using compromised details from the magnetic stripe of a genuine card. This type of fraud has fallen by 72 per cent in the past two years due to the more and more countries use chip and PIN technology, which makes it much harder to use fake UK cards overseas and increasing use by card companies of sophisticated fraud prevention software. • • LOST AND STOLEN CARD FRAUD £44.4 MILLION IN 2010 (DOWN 7%) Fraud on cards that have been reported by the cardholder as lost or stolen. Lost and stolen cards could be used in shops that do not have chip and PIN equipment, or to commit fraud via a telephone, internet or mail order transaction. Thanks to the introduction of chip and PIN this fraud type is now at its lowest level . Other banking industry initiatives in place to tackle this type of fraud include: - Intelligent computer systems that card companies use to track customer accounts for unusual spending patterns and an Industry Hot Card File (IHCF) that enables retailers to check electronically whether a card is genuine or not. Online card fraud • The vast majority of this type of fraud involves the use of card details that have been fraudulently obtained through methods such as skimming, data hacking, or through unsolicited emails or telephone calls. The card details are then used to undertake fraudulent card-not-present transactions. How are payments being made more secure? Chip and PIN AVC Address verification check CSC Card security code Verified by Visa and MasterCard SecureCode are online fraud prevention solutions Industry Hot Card File IHCF contains information on more than 6 million cards reported lost or stolen. When a participating retailer accepts a card payment as part of a normal transaction, it is automatically checked against the file, and the retailer is alerted if the card’s details match any of those on the system. Increasingly used by “card not present” Paying For Goods Online • There are 3 main types of payment method when paying for services online: 1. Credit/debit card 2. Electronic money accounts 3. Gift cards/ certificates. • How secure are these methods? How do you know when a website is secure? SSL protocol Means : Secure Sockets Layer (SSL) lets you securely access websites. • the website has a digital certificate issued by a trusted 3rd party • all communication between the customer and the retailer is encrypted using a unique key indicated by: • locked padlock icon • https in URL • green address bar Safer online shopping • SSL certification only protects customers against the risk of having information stolen. • It doesn’t tell them anything about the reputation of the retailer. • What other protection is there for the customer? • Find out about the Verified by Visa and MasterCard Secure Code schemes and write brief notes on how they work and why they help to prevent fraud. Be Card Smart Online website What to do now • Log into Moodle and download and save the worksheet TB2 L2 R3 • Research the different payment methods and answer the additional questions • Print when finished HOMEWORK 2 TO BE COMPLETED FOR: • Extra work sheets if needed – • Online shopping fill the gaps • Online Shopping • E-commerce q & a (overview of whole topic) COLLECTING CUSTOMER DATA Collecting Customer Data • In this topic you will learn about • why and how organisations collect customer data, • targeted marketing and personalisation techniques • the use of cookies • adware and spyware Lesson objectives • At the end of this lesson you will be able to: explain why and how online retailers collect customer data and how it is used give examples of personalised marketing techniques What does customer data tell the business? • Look at the “shopping lists” on Moodle • Note down characteristics you can deduce about the consumer from what they are buying. • What does this data tell us about each of the customers? • How can the retailer use this information to target these customers? • What would your shopping/internet habits say about you???!! The value of customer data • Matchup the customer data with why the retailer would collect that data: TB2 L4 R2 Personalisation Features Personalisation Features What is personalisation on a website? • Personalising a website means using information you have collected about visitors in order to provide them with a personalised experience. • Personalisation involves gathering and storing information about site visitors, analysing the information, and, based on the analysis, delivering the right information to each visitor at the right time. • Personalising a website can involve analysing items purchased or pages viewed and making assumptions about people’s interests, social category, lifestyle, habits etc • Can then combine personal preferences with the preferences of like-minded others to suggest products/offers/services etc according to what other people have selected/done • Can be done by the website based on certain criteria or by the person themselves (eg when you personalise BBC homepage) What are the benefits of personalising a visitors experience on a website? 1. to keep the visitor on the site, exploring more of the site, which provided opportunities to advertise and promote products. 2. to increase how much money a visitor spends at each visit by offering more expensive or related products. 3. increasingly used as a means to deliver information to a visitor, making the site useful and attractive to return to. How do retailers collect visitor information? 3 main ways of doing this 1. ask each visitor to fill out information or questionnaires. This method has the advantage of letting customers tell the site directly what they want to see. An example is MyYahoo/BBC, where the visitor is asked to specify profile information, including, for example, what sports to follow and what news categories to report. MyYahoo/BBC dynamically constructs a personalized Web page accordingly. 2. track the visitor's behaviour eg browsing and buying habits in a Cookie/database. For example, Amazon.com logs each customer's buying history and, based on that history, recommends specific purchases. 3. Look at previous purchases. Examples of personalisation features Recommendations References Awards eg extra points for specific purchases Images of people like the targeted audience Focusing on a goal eg if you’ve searched for a low fat cook book, you might also be interested in weight loss products. Personalise news feeds Offer incentives or rewards, such as exclusive content or periodic newsletters, to persuade website visitors to join the mailing list. • http://searchenginewatch.com/article/2048512/Personalized-e-Commerce-Sites-CanIncrease-Conversions-by-70 Personalisation Features 1. Explain what a personalisation feature is on a website. 2. Give some examples of the personalisation features used on some websites – use the ones just discussed & think of any you have come across online. 3. How do retailers collect information to personalise their sites? (3 main ways) 4. Why do retailers want to personalise your shopping experience with them? (3 reasons) 5. What are the benefits of providing a personalised experience – for the customer? Cookies, Adware and Spyware Cookies, adware and spyware • In this topic you will be learning about: – why and how organisations collect customer data – the use of cookies – adware and spyware – targeted marketing and personalisation techniques Lesson objectives • In today’s lesson, you will be learning about: – Cookies, adware and spyware Lesson objectives • At the end of this lesson you will be able to: explain the purpose of a cookie and weigh up the benefits and drawbacks of cookies explain what adware and spyware are and how users can protect themselves Cookies • A cookie is a very simple text file that gets downloaded onto your PC when you visit a website. They generally contain two bits of information: a site name and a unique user ID • Once the cookie is on your computer, the site "knows" that you have been there before and can then use that knowledge to tailor the experience that you have eg make suggestions about things you might like to buy. • The vast majority of commercial websites -- be they major online publishers, banks or ecommerce sites etc -- will use them. • Cookies are used for many different functions including auto-filling forms, counting visitors, storing shopping basket items, personalising content, targeting advertising, recording user preferences and for authentication and security. The EU Cookie Law • • • • • • What is the so-called "Cookie Law"? The "Cookie Law" stems from a change to a law from November 2009 and aims to safeguard your privacy online and protect you from unwanted marketing. Cookies can be used to build up a profile of where you have been and how you have behaved online. The law aims to make sure that any company seeking to collect information about a web user must ask for their consent first. You used to have to opt out of cookies being placed on your computer. Now you have to opt in to all "non-essential" cookies. These are any cookies which are used for analytical purposes eg to count the number of visitors to a website and cookies used to recognise the user when they return to a website so they receive a tailored greeting. Cookies which are essnetial for example those used in an online checkout, can still be palced on your computer without your consent. Who needs to comply with it? The law applies to all member states of the European Union. Websites outside of the EU must comply with the law if they are targeting people within member states. So a website based in the USA that sells to people in the UK will also have to comply. How do sites comply with the Cookie Law from 26 May? Technically, from 26 May 2012, sites must gain the consent of their web users for placing non-essential cookies on their computers. This is why you keep getting asked about cookies when you go onto a website. It might involve clicking an icon, dismissing a banner, sending an email or subscribing to a service. What happens if sites don't comply? Technically, the maximum penalty for not complying is £500,000 for cases where there is a deliberate breach of the law that causes substantial distress, and some lesser penalties, but this will be a very hard law to enforce. Adware • Adware is any software that automatically renders advertisements on websites. These could be pop up adverts or a completely separate webpage could pop up. The objective of an advert is to draw a customer in and to get them to buy the particular item that is on display. • Unfortunately, some applications that contain adware track your Internet surfing habits in order to serve ads related to you. Have you ever noticed adverts at the side of other websites which relate to searches you’ve been doing recently? When the adware becomes intrusive like this, then we move it into the spyware category and it then becomes something you should avoid for privacy and security reasons. Spyware • Spyware is software downloaded by a user, often hidden inside a program they download for another purpose. • The Spyware can record the websites they access and some versions record keystrokes such as passwords when a user accesses secure online websites such as online banking. The log on details are then passed by the computer over the internet to the criminals for fraudulent use. Cookies, adware and spyware summary 1. Log into Moodle, download and save the worksheet TB2 L4 R1 and complete it in detail. 2. Print when finished. Extra resources • Privacy policies TB2 L4 HW ONLINE BANKING Online banking • In this topic you will be learning about: – features of online banking sites – services offered by banks online – security risks and measures to overcome them Lesson Objectives By the end of this lesson you should be able to: – describe features & services of online banking sites – Be aware of some security features of online banking systems Why is online banking so popular? • Does anyone you know bank online? • Why do customers choose to bank online rather than visit a high street branch? • What about the banks? How do banks benefit from offering their customers an internet banking service? • With a partner, one of you give reasons from the customer’s point of view and the other from the bank’s point of view. 1 minute each! Why is online banking so popular? Customers • 24x7x365 • convenience • greater control over finances • more privacy • saves time/money Banks • Make savings for their business: – Premises – Overheads – Staffing • Can offer other banking products and get more business Have a go at online banking: • http://www.moneymatterstome.co.uk/1-What-money-isand-money-exchange/Sub1/BANKINGOnlineBankingSimulator.htm • Link on Moodle! What to do now Do you know which bank/building society your parents are with? Research: – – – the serivces and features offered by this bank/b.s. its security policy/measures how old you have to be to have an online bank account – for one bank, it is only 11! Make some notes in a Word document. • In a team of 3 or 4, take turns to share the firstly the services and then the security measures offered by the bank/building society you were researching. Everyone must contribute! • Let the person speaking finish, everyone is allowed to speak! HOMEWORK 3 EVALUATING ONLINE SHOPPING AND BANKING DUE IN: Lesson Objectives By the end of this lesson you should be able to: – Explain some of the potential risks of banking online and describe security features of online banking systems How secure are customers’ online accounts? • Banks pride themselves on offering secure online banking. • They have a lot of measures in place to reduce fraudulent use of online bank accounts. • Keyloggers (computer viruses that sit on your computer and track every keystroke with the aim of collecting your passwords) pose a serious security threat to online bank accounts. • Phishing emails - these are a fraudsters attempt to get your log in details because banking security is so good • http://www.banksafeonline.org.uk/phishing_examples.html. What to do now • Log into Moodle and work through the following worksheets, print each when you’ve finished: 1. Online banking security 2. Online banking summary 3. Online banking gap fill HOMEWORK 4 IDENTITY THEFT TO BE COMPLETED FOR: A guide to shopping & banking online • • • • What guidelines would you give people new to online shopping and banking? In Publisher, create a booklet/leaflet with information and advice on shopping and banking online, using everything we have covered so far. someone to help an online shopper buy from a trustworthy e-retailer? Suggestions: – Advantages and disadvantages of shopping online – Main security concerns – How to minimise them - how to choose safe website – How to pay for goods online, the risks, security advice – What is being done by retailers to make it more secure – Advantages and disadvantages of banking online – Services on offer – Main security concerns and what banks are doing to make their serives secure ONLINE AUCTIONS Online Auctions • In this topic you will be learning about: • features of internet auction sites • benefits and drawbacks of buying and selling goods on an internet auction site • schemes designed to protect people buying and selling on internet auction sites • methods of paying for goods purchased in an internet auction • http://www.tradingstandards.gov.uk/cgibin/glos/bus1item.cgi?file=*BADV6491111.txt – useful background info on auctions • http://online-auctionsites.toptenreviews.com/online-auctionsites-c120-video-1.html - video on how to be successful Lesson Objectives At the end of this lesson you will be able to: describe features of internet auction sites describe benefits and drawbacks of buying and selling goods on an internet auction site evaluate schemes that protect people buying and selling on internet auction sites evaluate methods of paying for goods purchased in an internet auction Starter – Answer the following... • Have you bought anything through an auction site? Was it what you were expecting? • Did you have any problems and how well were they resolved? • How many of you would be willing to buy second hand goods online? • If not, why not? • What risks do customers take when purchasing from an internet auction site? • Does the chance of ‘bagging a bargain’ outweigh the risks? How do auction sites work? (eBay) • • • • • • • If you haven't already, join eBay, you have to be a member in order to buy. Once you've joined and have a specific type of purchase in mind, either go to eBay's front page and type a few related keywords into the search box or browse through the listings by category to shop for the item you have in mind. Once you've found a few of these items in your search or browse results, click on the ones you're interested in and evaluate the data in the listings. Once you've found a likely candidate, double check the price, seller quality, shipping information, terms, and most importantly, description to make sure that the item is the one you want. When you're ready to bid or buy, either place your bid or Buy it Now. If you bid on an auction rather than purchasing with ‘Buy it Now’, ‘watch your bid’ in My eBay to see if you you win. After you've won, close the deal by making your payment via PayPal or whatever other means you've agreed to by bidding on the item. • http://www.getsafeonline.org/nqcontent.cfm?a_id=1121 Protection Schemes for Buyers. There are some services to help when you buy from individuals online.... • site protection • dispute resolution – if you get a broken or damaged product, if the product isn’t as described etc • payment protection – so you can pay securely • credit card protection – so you can pay securely Consumer protection - buying from businesses • Not all sellers on an internet auction site are private individuals. Some are business traders. • Shoppers have the same rights when buying from a business trader selling on an online auction site as they have when purchasing goods from an online store (this is our next topic!). • When buying from an individual, these rights do not apply. Consumer protection – buying from an Individual When you buy online from a private individual, you can’t… • complain if the goods aren’t satisfactory • cancel the order if you change your mind • return the goods and get your money back • ask for a refund if the goods don’t arrive within 30 days CASH You can be sure that the payment will not be reversed, can be “cash on collection”. You can ask a buyer to send cash at his or her own risk but if they say they are goig to collect and don’t, you’ve lost out. CHEQUE A cheque payment is not certain until it is cleared. May want to wait for a cheque to clear before you send goods out. BANK TRANSFER You could ask a buyer to transfer money direct to your bank account. However, you may find it difficult to keep track of payments, unless the buyer uses a suitable reference number when they make their transfer. DEBIT CARDS, CREDIT CARDS AND CHARGE CARDS Card payments can be a convenient option. However, if goods are not delivered, or are unsatisfactory, the buyer may be able to initiate a chargeback in order to claim a refund. TRANSFER SERVICE (For example, Western Union, Moneygram). These services are intended for the international transfer of money between friends and relatives. Auction sites recommend buyers not to use money transfer to pay sellers. PAYMENT SERVICES (For example, PayPal). These services are quick and convenient, and they usually offer buyers and sellers some protection against fraud, non-delivery and problems with goods. Features of internet auction sites • Investigate an online auction site (e.g. eBay, eBid, Play Trader, Amazon Marketplace) – don’t bid on anything!!! • Complete worksheet TB2 L7 R1 from Moodle. Making some money from your junk! Tara is having a ‘clear out’. She wants to use an online auction site to sell off her unwanted clothes, books, CDs and DVDs. What tools does an auction site provide to help buyers sell products? How much control do sellers have, e.g. can they block bidders? Watch the Selling Tips for Online Auctions video and use it to help you complete TB2 L7 R2 to explain to Tara why she should…… Complete the ‘About Me’ page. Participate in feedback. Provide good customer service. Use special delivery to send goods to buyers. HOMEWORK 5 EXAM PRACTICE QUESTIONS TO BE COMPLETED FOR: PROTECTING YOUR DATA AND YOUR RIGHTS Data and consumer rights protection In this topic, you will be learning about: • The laws which keep you safe when shopping online: – Data protection Act – Computer misuse – Consumer rights legislation Lesson Objectives At the end of this lesson students will be able to: outline the requirements of the Data Protection Act and how this legislation is intended to prevent misuse of personal data by organisations describe threats to personal data and methods for keeping data secure Starter – Who has your data? With a partner, list as many organisations as you can who hold data about you. The Data Protection Act (DPA) • The DPA is law that must be foollwed by all organisations that want to keep and process personal data. • Watch the video provided on the BBC Bitesize site to find out more about the DPA and some other important laws. • http://www.bbc.co.uk/schools/gcsebitesize/ict/leg al/0dataprotectionandmisuse_act.shtml • Lots of information: BBC Bitesize The Data Protection Act (DPA) There are 8 principles of the Data Protection Act which you need to know, some of the easier ones to remember are that personal data must be: • fairly and lawfully obtained • relevant for the stated purpose • used only for the stated, lawful purpose(s) • kept up-to-date and accurate • kept for no longer than necessary • kept secure The Data Protection Act (DPA) The Data Subject is entitled to:• Be supplied with a copy of the data held about them • Not have their data processed in a way that might cause damage or distress • Opt out of the data from being used for direct marketing • Compensation if they suffer damage as a result of any contravention of the Act • Have inaccurate data removed or corrected The Computer Misuse Act (1990) An online retailer must make sure that data is kept secure so they are complying with the Data Protection Act. If their systems get hacked, a different law would be broken by the hacker: The Computer Misuse Act. This makes it illegal to gain unauthorised access to: a computer's software or data (hacking) - including the illegal copying of programs • a computer's data with the intention of altering or deleting it – including planting viruses • programs stored on a computer in order to copy them illegally (software piracy) What to do now • From Moodle, download the worksheeet: Data Protection Act Theory questions. • Open the web link at the top of the worksheet to help you. • Complete the worksheet in detail and print when finished. Lesson Objectives At the end of this lesson students will be able to: outline some of the legislation to protect people when shopping online Consumer protection legislation There are lots of laws to protect us when we shop: • Sale of Goods Act 1979 ** • Distance Selling and E-commerce Regulations ** • Data Protection Act 1984 ** • • • • • Supply of Goods and Services Act 1982 Sale and Supply of Goods Act 1994 Supply of Goods (Implied Terms) Act 1973 Consumer Protection Act 1987 Fair Trading Consumer protection legislation Good video to watch as interesting intro to this: http://youtu.be/DVzuEsg6RiI Couldn’t get it to embed! Useful info on: • http://www.oft.gov.uk/OFTwork/consumerprotection/campaign11-12/kycr/kycr-buyingonline/ • http://www.adviceguide.org.uk/england/consu mer_e/consumer_different_ways_of_buying_e /consumer_buying_by_internet_mail_order_or _phone_e.htm The Sale of Goods Act 1979 Goods you buy must: • be safe and of a satisfactory quality • not be damaged or defective (unless this was pointed out in advance) • be fit for purpose • be as described by the seller • last for a reasonable length of time Distance Selling & E-commerce Regulations Sellers must: • provide clear information about the goods and services they offer for sale, including what is/is not included in the price • provide written confirmation of an order • offer a 7 day ‘cooling off’ period • offer a full refund if goods don’t arrive within 30 days What to do now • Produce a poster, short leaflet or video clip with information about the laws that protect consumers who shop online: • Data Protection Act HOMEWORK 6 TO BE COMPLETED FOR: NEXT WEEK REVISE FOR END OF MODULE TEST Additional Topics • Environmental impact of online shopping • Accessibility of websites Eco Friendly or Not? You decide • Working in pairs, investigate the claim that online shopping is better for the environment than shopping on the high street. You could use these articles as a starting point for your research: • • • • http://www.guardian.co.uk/environment/2009/jul/19/ethical-dilemma-shoppingonline http://www.dailymail.co.uk/news/article-1312843/Working-home-shoppingonline-BAD-environment-study-finds.html http://www.sciencedaily.com/releases/2010/09/100921085524.htm http://www.carboncounted.co.uk/shopping-online-reduce-carbon-footprint.html • Produce a ‘reasoned argument’, giving both sides of opinion with explanations and examples, to the question: “Is it greener to shop online?” Accessibility Go to www.teach-ict.com Key Stage 4 – GCSE ICT - New Resources – Being Online – Accessibility Theory – this is a mini website you will use Log into Moodle and download the Website Accessibility worksheet to complete using Theory website