JOB DESCRIPTION CLASSIFIED
DISTRICT DATA AND TECHNOLOGY SUPPORT SPECIALIST
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CARMEL UNIFIED SCHOOL DISTRICT
JOB DESCRIPTION
POSITION:
DISTRICT DATA AND TECHNOLOGY SUPPORT SPECIALIST
RANGE:
21
A.
PRIMARY FUNCTION
Under the general supervision of the Director of Technology and Data Services, work as a member
of Carmel Unified School District’s Technology and Data Services Department to maintain, improve,
and refine district’s data and storage management systems. Organize and provide oversight of site
technology aides to ensure timely response for client based technology. Perform complex, technical
troubleshooting for client system hardware, software, servers, remote and wireless access. Work
closely with vendors, technical and administrative personnel, acting as technical lead in assigned IT
related projects including evaluating, testing and recommending new software and technologyrelated procedures and policies. Stay abreast of developments in the field and be adaptive to meet
the growing needs of information technology in the educational environment in areas such as data
systems, internet, voice, video, and multimedia.
B.
ESSENTIAL FUNCTIONS/EXAMPLES OF DUTIES
Duties may include, but are not limited to:
1. Provide leadership, training and oversight for site technology assistants by monitoring help desk
trouble ticket system; provide second-level on site and remote support for computers, printers,
servers and other hardware; assist site technology assistants in installing and configuring new
computers and peripherals; provide input to Director of Technology regarding supervision of
technology assistants; and organize staff assignments to meet project needs.
2. Administer a variety of database systems; audit data integrity and manage hand editing and bulk
import and export of data to multiple systems and servers. Provide support and troubleshooting
for data entry by district and site personnel. Implement and monitor data replication between
SQL and hosted servers. Work with vendors to design and implement database adaptations and
reporting procedures.
3. Manage user account security access and roles for systems such as Active Directory, Microsoft
Exchange mail database, Cisco Unity call manager, student information system accounts, and
parental notification system.
4. Implement, monitor and test district data backup and recovery procedures.
5. Assist in setting district hardware and software standards. Participate in researching, testing,
evaluating and recommending specifications for computer and network hardware and software
purchases. Review purchase requisitions involving technology. Manage project deployments.
6. Represent the District at county agency meetings pertaining to assigned duties.
7. Provide first-level technical support help desk trouble tickets from District Office staff.
8. Provide training for technical staff regarding the operations and troubleshooting of district
hardware and software.
9. Insure adherence to District’s Acceptable Use Policy, copyright laws, and software licensing
requirements.
JOB DESCRIPTION CLASSIFIED
DISTRICT DATA AND TECHNOLOGY SUPPORT SPECIALIST
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C.
QUALIFICATIONS
1. Minimum of a bachelor’s degree or equivalent experience that demonstrates the ability to
perform the duties and responsibilities as described.
2. Experience with Windows and SQL Server management including Windows Backup and
Restore or similar backup utility and best practice procedures.
3. In-depth knowledge of Microsoft Excel, Access, SQL and other databases used for student
information, human resources, assessment, facilities maintenance, transportation, business
services, food services, and other district functions.
4. Knowledge of Symantec Ghost or similar computer imaging utilities.
5. Proficiency in LAN management and client level hardware and software troubleshooting for
Windows operating systems. Ability to install and configure workstations and peripherals
including printers, projectors and interactive white boards.
6. Experience supervising client level support structure including the ability to plan, schedule and
provide leadership to site technology support staff.
7. Knowledge of Macintosh and Linux operating systems desired.
8. Experience with Active Directory, Group Policy, VoIP, and LDAP desired.
9. Excellent organizational and communication skills, including English usage, spelling, grammar,
and punctuation.
10. Ability to pass District administered math, word processing and spreadsheet competency tests.
11. Ability to work as a team member and to establish and maintain effective working relationships
with those contacted in the performance of required duties.
12. Possession of a valid driver’s license and automobile.
D.
PHYSICAL REQUIREMENTS
Incorporated within one or more of the essential functions of this position are the following essential
physical requirements:
1. Ability to see for purposes of reading instructions, labels and other printed matter and for the
safe operation of equipment.
2. Ability to hear and understand speech at normal levels in person and/or on the telephone.
3. Ability to communicate so others will be able to clearly understand a normal conversation in
person and/or on the telephone.
4. Ability to operate computer, printer, copy machine, telephone and other office equipment with
dexterity and in a safe and efficient manner.
5. Ability to routinely lift/carry office supplies and equipment weighing up to 50 pounds.
6. Ability to lift arms overhead to reach and place equipment.
E.
WORKING CONDITIONS
Office working environment subject to sitting at a desk for long periods of time, reaching in all
directions and working at a computer and/or telephone for prolonged periods of time. Requires
occasional work on weekends and at night in order to do emergency work and to complete regular
maintenance and upgrades while district data systems are not in use.
Approved 6/25/12