CURRICULUM MAP
Course Title: PC Support 2
UNIT/ORGANIZING PRINCIPLE: A+ Exam/Review Hardware
PACING: Weeks 1-3
Concepts
Unit Number: 1
1. What is the significance of being A+ certified?
ESSENTIAL
2. What are the major hardware components of a typical PC?
QUESTIONS:
CONCEPTS/
CONTENT
LEARNING TARGETS/SKILLS
BENCHMARKS
(Outcomes)
(Performance Tasks)
FRAMEWORKS:
STUDENTS WILL:
FRAMEWORKS:
01.01,
01.02, 01.03, 01.04,
01.0 Use technology to
1. Identify the significance of being
02.01, 02.02, 05.01, 05.03
apply communication skills
A+ certified.
in technical reading,
2. Identify the exams that need to be
CompTIA A+:
writing, speaking, listening,
taken and passed in order to obtain
220-701: 1.2, 6.1
and viewing.
A+ certification.
3. Demonstrate an understanding of
02.0 Participate in work
how computers work.
based learning experiences.
4. Identify the major hardware
components contained in the
05.0 Identify the purpose of
system unit.
And interrelationships
5. Identify the I/O connectors on the
among major hardware
front and back of a computer.
components.
6. Explain the significance of Binary,
Hexadecimal, and other standard
computer codes.
7. Explain the difference between
CompTIA A+:
1.0 Hardware
analog and digital electronic
components.
6.0 Operational Procedure
8. Identify appropriate tools and
safety equipment used in the
computer repair field.
Course Number: 8207220
KEY
TERMINOLOGY
REVIEW TERMS:
A+ Certification;
CompTIA; analog;
digital; ESD strap; I/O
panel; bit; byte, word,
Binary; Hexadecimal;
CPU; motherboard;
hard drive; RAM;
expansion card;
peripheral device;
firewire; hot swap; IEE
1394; USB; keyboard;
microprocessor;
monitor; MIC card;
parallel; serial; power
supply; printer;
speakers; system unit.
ACTIVITIES/
RESOURCES
ASSESSMENTS
Activities
 Cover A+ exam requirements.
 Selected reading, questions,
and vocabulary from textbook
in chapters covering A+ exam
information and introducing a
typical PC.
 Review Binary/Hexadecimal
and other computer codes.
 Review analog and digital
signals.
 Review all major hardware
components and concepts
(what they are, what they do,
etc.).
 Chapter Review exercises.
Reading activities
Quizzes
Class assignments
Lab activities
Hands on
assignments
Chapter tests
Modifications
Use of a highlighter to identify key
concepts.
Use of study guide materials on
tests.
Extended time on long
assignments.
1
Enrichment
Provide a list resources containing
of more in depth information
related to the topics being
discussed.
Offer a series of Microsoft
certification courses to complete
when class work is done.
Opportunities for more hands-on
learning experiences.
Resources
 A+ certified textbook
(2003, 2006, or 2009 series
exam)
 www.computerhope.com
 www.escotal.com
 Intro to a Typical PC
Power Point presentation
2
CURRICULUM MAP
Course Title:
PC Support 2
UNIT/ORGANIZING PRINCIPLE: Understanding System Software and
Operating Systems
ESSENTIAL
QUESTIONS:
Course Number: 8207220
PACING: Weeks 4-9
Unit Number: 2
1. How does system software control hardware operation?
2. What are the significant differences between major operating systems?
3. What makes an operating system?
CONCEPTS/
CONTENT
LEARNING TARGETS/SKILLS
BENCHMARKS
(Outcomes)
(Performance Tasks)
FRAMEWORKS:
FRAMEWORKS:
01.01,
01.02, 01.03, 01.04,
01.0 Use technology to
Students will:
02.01, 02.02, 04.01, 09.01
apply communication skills
in technical reading,
1. Compare and contrast the different
CompTIA A+:
writing, speaking,
Windows operating systems.
220-701: 3.1, 3.2, 3.3, 3.4
listening, and viewing.
2. Identify other relevant operating
systems.
02.0 Participate in work
3. Explain how operating systems work
based learning experiences.
with hardware.
4. Identify the steps involved with a
04.0 Perform installation
system boot.
and configuration
5. Identify and explain the functions of
activities.
an operating system.
6. Identify and explain the features of a
09.0 Demonstrate an
Windows operating system.
understanding of system
7. Install and upgrade a Windows
software and application
operating system.
software.
8. Identify tools, diagnostic procedures
and troubleshooting techniques for
operating systems.
CompTIA A+:
9.
Install, configure, optimize and
3.0 Operating Systems and
upgrade operating systems.
Software
KEY
TERMINOLOGY
REVIEW TERMS:
Boot
CAB files
Clean installation
Command-line
Disk cloning
EULA
FAT
GUI
Image
Linux
Mac OS X
NTFS
NTLDR
Operating system
Partition
Product key
Registration
Registry
Root
Service pack
System restore
Upgrade
ACTIVITIES/
RESOURCES
ASSESSMENTS
Activities
1.Cover detailed chapter(s)
related to operating systems.
2.Hands-on activity locating and
using operating system
diagnostic utilities/tools.
3.Lab activity related to installing
and maintaining operating
systems.
4.Lab activity optimizing
Windows performance.
5.Online activities reinforcing
operating system terminology.
6.Online activity researching
current technology.
Reading activities
Quizzes
Lab assignments
Web-based projects
Hands-on
assignments
Unit Test
Modifications
Use a dictionary for
comprehension.
Allow guides on quizzes and
exams
Extended time on longer
assignments
3
Update
User interface
Windows
NEW TERMS:
Applet
Desktop
ERD
System volume
Virtual memory
Enrichment
Provide list of in-depth
information related to the topic
Troubleshooting activities
Suggested Resources
Course Text
Online Activities
Technology Articles
www.computerhope.com
www.escotal.com
www.howstuffworks.com
4
CURRICULUM MAP
Course Title: PC Support 2
UNIT/ORGANIZING PRINCIPLE: Networking/Security
Course Number: 8207220
PACING: Weeks 10-12
Unit Number: 3
1. What is a computer network?
ESSENTIAL
2. How can computer systems be kept secure?
QUESTIONS:
CONCEPTS/
CONTENT
LEARNING TARGETS/SKILLS
BENCHMARKS
(Outcomes)
(Performance Tasks)
FRAMEWORKS:
FRAMEWORKS:
01.01, 01.02, 01.03,
01.0 Use technology to
Students will:
01.04, 02.01, 02.02,
apply communication skills
02.03, 04.01, 05.01,
in technical reading,
1. Identify and explain various network
05.02, 05.03, 07.01,
writing, speaking,
technologies.
07.02, 08.01, 09.0
listening, and viewing.
2. Differentiate between network
topologies.
CompTIA A+:
02.0 Participate in work
3. Explain the functionality of an
220-701: 4.1, 4.2, 4.3,
based learning experiences.
Ethernet connection.
5.1, 5.2
4. Identify the various network
04.0 Perform installation
operating systems.
and configuration
5. Differentiate between network
activities.
protocols.
6. Demonstrate the knowledge to install
05.0 Identify the purpose
wired and wireless connections.
of and interrelationships
7. Identify the utilities needed to
among major hardware
configure and maintain TCP/IP
components.
connections.
8. Explain how subnets and default
07.0 Demonstrate an
gateways are utilized to manage
understanding of computer
TCP/IP services.
networks.
9. Demonstrate the knowledge to share
files, folders and network resources.
KEY
TERMINOLOGY
REVIEW TERMS:
Bus topology
Client
Coaxial cable
CRC
Default Gateway
Domain
DNS
DHCP
Dynamic IP address
Ethernet
Hub
IP address
NetBEUI
NIC
Packets
Peer-to-Peer
Ping
Ring topology
RJ-45
Router
Server
Static IP address
ACTIVITIES/
RESOURCES
Activities
7.Cover chapter related to an
overview of security,
networking, and the Internet.
8.Hands-on activities related to
security, networking, and the
Internet.
9.Lab simulation activity
related to configuring,
securing, and maintaining
networks/computers.
10. Online activities
reinforcing network, Internet,
and security terminology.
11. Online activity
researching current
technology.
ASSESSMENTS
Reading activities
Quizzes
Lab assignments
Web-based projects
Hands-on
assignments
Unit Test
Modifications
Use a dictionary for
comprehension.
Allow guides on quizzes and
exams
Extended time on longer
5
08.0 Develop electronic
communication skills.
09.0 Demonstrate an
understanding of system
software and application
software.
CompTIA A+:
4.0 Networking
5.0 Security
10. Explain possible threats that exist to
your computer(s) and/or data.
11. Describe how to protect computer
data.
Subnet mask
TCP/IP
UTP
NEW TERMS:
Adware
Authentication
Biometric
Digital Certificate
Encryption
Firewall
Migration
Spam
Spyware
Virus
Worm
Trojan Horse
Malware
assignments
Enrichment
Provide list of in-depth
information related to the topic
Troubleshooting activities
Suggested Resources
Course Text
Online Activities
Technology Articles
www.computerhope.com
www.escotal.com
www.howstuffworks.com
6
CURRICULUM MAP
Course Title: PC Support 2
UNIT/ORGANIZING PRINCIPLE: Essentials Exam Intensive Review
ESSENTIAL
N/A
QUESTIONS:
CONCEPTS/
CONTENT
LEARNING TARGETS/SKILLS
(Outcomes)
FRAMEWORKS:
01.0 Use technology to
Students will:
apply communication skills
in technical reading,
12. Identify CompTIA A+ Essentials
writing, speaking,
exam objectives.
listening, and viewing.
13. Identify strategies for preparing for
the CompTIA A+ Essentials exam.
02.0 Participate in work
14. Evaluate readiness for CompTIA A+
based learning experiences.
Essentials exam.
15. Complete CompTIA A+ Essentials
05.0 Identify the purpose
exam.
of and interrelationships
among major hardware
components.
07.0 Demonstrate an
understanding of computer
networks.
08.0 Develop electronic
communication skills.
09.0 Demonstrate an
understanding of system
software and application
software.
Course Number: 8207220
PACING: Weeks 13-16
Unit Number: 4
BENCHMARKS
(Performance Tasks)
KEY
TERMINOLOGY
FRAMEWORKS:
Comprehensive
01.01, 01.02, 01.03, 01.04, review of previous
02.01, 02.02, 02.03, 05.01, chapters/units/
05.02, 05.03, 07.01, 07.02, Topics covered on
08.01, 09.0
the CompTIA A+
Essentials
CompTIA A+:
certification exam.
220-701: 1.1, 1.2, 1.3, 1.4,
1.5, 1.6, 1.7, 1.8, 1.9, 1.10,
1.11, 2.1, 2.2, 2.3, 2.4, 2.5,
3.1, 3.2, 3.3, 3.4, 4.1, 4.2,
4.3, 5.1, 5.2, 6.1, 6.2
ACTIVITIES/
RESOURCES
Activities
12. Prepare for CompTIA A+
Essentials exam by taking
practice tests.
13. Review main topics on
exam.
14.
Conduct activities
reinforcing key terminology.
ASSESSMENTS
Reading activities
Quizzes
Lab assignments
Web-based projects
Hands-on
assignments
Unit Test
Modifications
Use a dictionary for
comprehension.
Allow guides on quizzes and exams
Extended time on longer
assignments
Enrichment
Provide list of in-depth information
related to the topic
Troubleshooting activities
Suggested Resources
Course Text
Online Activities
Technology Articles
www.computerhope.com
www.escotal.com
7
www.howstuffworks.com
CompTIA A+:
1.0 Hardware
2.0 Troubleshooting,
Repair and Maintenance
3.0 Operating Systems and
Software
4.0 Networking
5.0 Security
6.0 Operational Procedure
8
CURRICULUM MAP
Course Title: PC Support 2
UNIT/ORGANIZING PRINCIPLE: Troubleshooting Components:
PACING: Weeks 17-18
Fundamentals/Printers
Unit Number: 5
1. What are the best practices for troubleshooting computer problems?
ESSENTIAL
2. How do different types of printers function differently?
QUESTIONS:
3. How do printers and computers communicate?
CONCEPTS/
CONTENT
LEARNING TARGETS/SKILLS
BENCHMARKS
KEY
(Outcomes)
(Performance Tasks)
TERMINOLOGY
FRAMEWORKS:
*Keep the A+
FRAMEWORKS:
01.01, 01.02, 01.03,
01.0 Use technology to
Students will:
Acronyms list available
01.04, 02.01, 02.02,
apply communication skills
for use.
02.03, 03.01, 03.02,
in technical reading,
9. Identify types and functions printers
04.0, 05.01, 05.02,
writing, speaking,
commonly used.
REVIEW TERMS:
05.03,
08.01,
09.01
listening, and viewing.
10. Identify connectors and/or types of
inkjet printer, laser
connections used for printers.
printer, dot matrix
CompTIA
A+:
02.0 Participate in work
11. Explain how to install printer software.
printer, network
220-702: 1.4, 1.5
based learning experiences.
12. Explain how to change printer settings.
printer, local printer,
13. Identify the major categories of
default printer
03.0 Perform end user
printers.
support and assistance by
14. Explain the fundamentals of
NEW TERMS:
troubleshooting and
troubleshooting computer problems.
ASCII, calibration,
diagnosing through
15. Identify the questions that need to be
Centronics connector,
telephone, e-mail, remote
asked when troubleshooting a computer
charge, clean,
access, or direct contact.
problem.
consumables, DB-25
16. Identify the best practices associated
connector, develop,
04.0 Perform installation
with the process of troubleshooting and
dots per inch (DPI),
and configuration
repairing a computer.
dye-sublimation
activities.
printer, erase lamp,
fuse, fuse assembly,
05.0 Identify the purpose
graphic device
of and interrelationships
interface, IEEE 1284
Course Number: 8207220
ACTIVITIES/
RESOURCES
Activities
 Selected reading, questions,
and vocabulary from
textbook in chapters covering
troubleshooting fundamentals
and printers.
 Lab activities: LabSim
activities and labs related to
troubleshooting best practices
and printers.
 Lab activity: connect a
printer, install the printer
software, test the printer,
change printer settings.
 Define acronyms related
printers, and the A+
certification objectives.
 Hands on activities dealing
with printers, proper
installation techniques, and
proper care/handling
instructions.
 Chapter Review exercises.
ASSESSMENTS
Reading activities
Quizzes
Lab assignments
Web-based projects
Hands-on
assignments
Unit Test
9
among major hardware
components.
08.0 Develop electronic
communication skills.
09.0 Demonstrate an
understanding of system
software and application
software.
CompTIA A+:
1.0 Hardware
Standard, impact
printer, ink cartridge,
laser, material safety
data sheet (MSDS),
near-letter quality
(NLQ), pages per
minute (ppm), parallel
port, photo sensitive
drum, PostScript,
primary corona, print
resolution, print
spooler, printer control
language (PCL),
printhead, printwires,
raster image, raster
image processor (RIP),
solid ink printer, static
charge eliminator,
thermal printer, toner,
toner cartridge,
transfer, transfer
corona, write
Modifications
Use a dictionary for
comprehension.
Allow guides on quizzes and
exams
Extended time on longer
assignments
Enrichment
Provide list of in-depth
information related to the topic
Troubleshooting activities
Suggested Resources
Course Text
Online Activities
Technology Articles
www.computerhope.com
www.escotal.com
www.howstuffworks.com
10
CURRICULUM MAP
Course Title:
PC Support 2
PACING: Weeks 19-21
UNIT/ORGANIZING PRINCIPLE:
Troubleshooting Components: CPU’s/RAM/BIOS & CMOS
Unit Number: 6
1. What steps can be taken to troubleshoot CPU, RAM, and CMOS issues?
ESSENTIAL
QUESTIONS:
CONCEPTS/
CONTENT
LEARNING TARGETS/SKILLS
BENCHMARKS
KEY
(Outcomes)
(Performance Tasks)
TERMINOLOGY
Students will:
FRAMEWORKS
*Keep the A+
FRAMEWORKS:
01.0 Use technology to
01.01, 01.02, 01.03,
Acronyms list available
apply communication skills
16. Demonstrate knowledge of the main
01.04, 02.01, 02.02,
for use.
in technical reading,
varieties of modern CPU.
02.03, 03.01, 03,02, 04.0,
writing, speaking,
17. Differentiate between Intel and AMD
05.01, 05.02, 05.03
Bus
listening, and viewing.
processors.
BIOS
18. Demonstrate skills necessary for CPU
Cache
CompTIA A+
02.0 Participate in work
installation.
220-702: 1.1, 1.2
Chipset
based learning experiences.
19. Explain CPU troubleshooting
CMOS
methodology..
CPU
03.0 Perform end user
20. Demonstrate skills necessary for
Clock cycle
support and assistance by
RAM installation.
Clock speed
troubleshooting and
21. Identify appropriate ESD techniques.
Core
diagnosing through
22. Explain the functions of BIOS
DRAM
telephone, e-mail, remote
23. Identify various CMOS setup options
DDR
access, or direct contact.
DDR2
DIMM
04.0 Perform installation
DRAM
and configuration
Dynamic RAM
activities.
External Bus
Firmware
05.0 Identify the purpose
Flash ROM
of and interrelationships
Microprocessor
among major hardware
Pipeline
Course Number: 8207220
ACTIVITIES/
RESOURCES
Activities
1. Review CPU, RAM and
CMOS troubleshooting
procedures.
2. Cover chapters related to
troubleshooting CPU, RAM
and CMOS.
3. Lab simulation activity
related to CPU, RAM and
CMOS.
4. Hands on troubleshooting
activities related to CPU,
RAM and CMOS.
5. Online research activities
reinforcing CPU, RAM and
CMOS terminology.
6. Online activity researching
current CPU, RAM and
CMOS technology.
ASSESSMENTS
Reading activities
Quizzes
Lab assignments
Web-based projects
Hands-on
assignments
Unit Test
Modifications
Use a dictionary for
comprehension.
Allow guides on quizzes and
exams
11
components.
CompTIA A+
1.0 Hardware
RAM
RIMM
Registers
ROM
SODIMM
Southbridge
SDRAM
Throttling
Wait State
ZIF socket
Extended time on longer
assignments
Enrichment
Provide list of in-depth
information related to the topic
Troubleshooting activities
Suggested Resources
Course Text
Online Activities
Technology Articles
www.computerhope.com
www.escotal.com
www.howstuffworks.com
12
Course Title: PC Support 2
CURRICULUM MAP
Course Number: 8207220
UNIT/ORGANIZING PRINCIPLE: Troubleshooting Components:
PACING: Weeks 22-23
Motherboards/PSU’s
Unit Number: 7
1. What are possible problems that can occur in a motherboard?
ESSENTIAL
2. What are possible solutions to those problems?
QUESTIONS:
3. What are possible problems that can occur in a power supply unit?
4. What are possible solutions to those problems?
CONCEPTS/
CONTENT
LEARNING TARGETS/SKILLS
BENCHMARKS
KEY
(Outcomes)
(Performance Tasks)
TERMINOLOGY
FRAMEWORKS:
STUDENTS WILL:
*Keep the A+ Acronyms
FRAMEWORKS:
01.01, 01.02, 01.03,
01.0 Use technology to
17. Explain the wattage rating of a
list available for use.
01.04, 02.01, 02.02,
apply communication skills
power supply unit.
in technical reading,
18. Identify possible commercial power 03.01, 03.02, 04.0, 05.01, REVIEW TERMS:
05.02, 05.03, 08.01
writing, speaking, listening,
problems.
Alternating current (AC),
and viewing.
19. Identify possible problems power
direct current (DC),
CompTIA A+:
supplies can have.
ampere (amp), current,
220-702:
1.1,
1.2,
1.4
02.0 Participate in work
20. Apply wattage values when
capacitor, transistor, form
based learning experiences.
selecting the proper power supply
factor, UPS, P1
and computer devices.
connector, Molex, soft
03.0 Perform end user
21. Identify various power supply form
power, volt, watt, ohm,
support and assistance by
factors.
power, AC Adapter,
troubleshooting and
22. Explain how electricity is measured.
battery, lithium ion
diagnosing through
23. Identify major parts of a
battery
telephone, e-mail, remote
motherboard.
Motherboard, expansion
access, or direct contact.
24. Identify common motherboard form
card, BIOS, bus, bus type
factors.
classifications, chipset,
04.0 Perform installation
25. Identify the important system
CMOS, DMA, I/O, FRU,
and configuration
resources and explain what they are
form factor, IEEE
activities.
used for.
1394/FireWire, IRQ,
26. Identify possible problems
north bridge, plug and
05.0 Identify the purpose
motherboards can have.
play, PCI, south bridge,
of and interrelationships
27. Explain how to replace a
USB, VESA, POST,
among major hardware
motherboard.
AGP, jumper
ACTIVITIES/
RESOURCES
Activities
 Selected reading, questions,
and vocabulary from
textbook in chapters
covering power supplies and
notebook power
adapters/batteries.
 Lab activities: LabSim
activities and labs related to
troubleshooting, repairing,
and replacing motherboards
and power supply units.
 Define acronyms related to
power supplies,
motherboards, and the A+
certification objectives.
 Hands on activities dealing
with power supplies,
motherboards, proper
installation techniques,
repairs/replacements, and
proper care/handling
instructions.
ASSESSMENTS
Reading activities
Quizzes
Class assignments
Lab activities
Hands on
assignments
Chapter tests
13
components.
08.0 Develop electronic
communication skills.
CompTIA A+:
1.0 Hardware
28. Explain how to replace a power
supply unit.

NEW TERMS:
Burn-in failure,
catastrophic failure,
component failure,
flashing the BIOS,
motherboard book,
motherboard mount,
POST card, removable
face, standouts,
3-pin fan connector,
airflow, ATX tester, case
fan, Class A fire
extinguisher, Class B fire
extinguisher, Class C fire
extinguisher, manually
adjustable fan, Molex
connector, power supply
fan, power supply unit
(PSU), slot covers
Chapter Review exercises.
Modifications
Use of a highlighter to identify
key concepts.
Use of study guide materials on
tests.
Extended time on long
assignments.
Enrichment
Provide a list resources
containing of more in depth
information related to the topics
being discussed.
Offer a series of Microsoft
certification courses to complete
when class work is done.
Opportunities for more hands-on
learning experiences.
Resources
 A+ certified textbook
(2003, 2006, or 2009
series exam)
 www.computerhope.com
 www.escotal.com
14
CURRICULUM MAP
Course Title: PC Support 2
Course Number: 8207220
UNIT/ORGANIZING PRINCIPLE: Troubleshooting Components: Removable PACING: Weeks 24-25
Media/Hard Drives/Portable Devices
Unit Number: 8
1. How do hard drives and removable media work?
ESSENTIAL
2. What problems can occur when troubleshooting hard drives, removable media and portable devices?
QUESTIONS:
CONCEPTS/
ACTIVITIES/
CONTENT
LEARNING TARGETS/SKILLS
BENCHMARKS
KEY
(Outcomes)
(Performance Tasks)
TERMINOLOGY
RESOURCES
FRAMEWORKS:
Students will:
*Keep the A+
FRAMEWORKS:
Activities
01.01, 01.02, 01.03,
01.0 Use technology to
Acronyms list
7. Review Removable
01.04, 02.01, 02.02,
apply communication skills 24. Explain how hard drives work.
available for use.
Media/Hard Drives/Portable
02.03, 03.01, 03,02,
in technical reading,
25. Explain how magnetic principles are
Devices troubleshooting
04.0, 05.01, 05.02, 05.03 Actuator arm,
writing, speaking,
used for data storage.
procedures.
listening, and viewing.
26. Explain how to install a hard drives
read/write head,
8. Cover chapters related to
CompTIA A+:
and removable media devices.
cluster, cylinder,
troubleshooting Removable
220-702: 1.1, 1.2, 1.3
02.0 Participate in work
27. Identify key aspects of
sector, track,
Media/Hard Drives/Portable
based learning experiences.
troubleshooting hard drives and removable
defragment, dual boot,
Devices.
media devices.
EIDE/IDE, file
9. Lab simulation activity
03.0 Perform end user
28. Describe the various types of portable
allocation unit,
related to Removable
support and assistance by
devices.
docking station,
Media/Hard Drives/Portable
troubleshooting and
29. Identify key aspects of
floppy disk/drive,
Devices.
diagnosing through
troubleshooting portable devices
formatting,
10. Hands on troubleshooting
telephone, e-mail, remote
fragmented, Hotsync,
activities related to
access, or direct contact.
laptop, logic unit
Removable Media/Hard
number (LUN), highDrives/Portable Devices
04.0 Perform installation
level formatting, low11. Online research activities
and configuration
level formatting,
reinforcing Removable
activities.
master/primary,
Media/Hard Drives/Portable
slave/secondary,
Devices terminology.
05.0 Identify the purpose
parallel ATA, PC
12. Online activity
of and interrelationships
card, serial ATA,
researching current
among major hardware
SCSI, port replicator,
Removable Media/Hard
ASSESSMENTS
Reading activities
Quizzes
Lab assignments
Web-based projects
Hands-on
assignments
Unit Test
15
components.
CompTIA A+:
1.0 Hardware
tablet PC, touchpad,
boot record, boot
sector, partition
Throttling
Wait State
ZIF socket
Drives/Portable Devices
technology.
Modifications
Use a dictionary for
comprehension.
Allow guides on quizzes and
exams
Extended time on longer
assignments
Enrichment
Provide list of in-depth
information related to the topic
Troubleshooting activities
Suggested Resources
Course Text
Online Activities
Technology Articles
www.computerhope.com
www.escotal.com
www.howstuffworks.com
16
CURRICULUM MAP
Course Title: PC Support 2
UNIT/ORGANIZING PRINCIPLE: Troubleshooting Components: Operating
PACING: Weeks 26-28
Systems
Unit Number: 9
1.
How
do
operating
systems
control
hardware
operation?
ESSENTIAL
2. What are potential problems that can occur in operating systems?
QUESTIONS:
CONCEPTS/
CONTENT
LEARNING TARGETS/SKILLS
BENCHMARKS
KEY
(Outcomes)
(Performance Tasks)
TERMINOLOGY
FRAMEWORKS:
*Keep the A+
FRAMEWORKS:
01.01, 01.02, 01.03,
01.0 Use technology to
Students will:
Acronyms list
01.04, 02.01, 02.02,
apply communication skills
available for use.
02.03, 03.01, 03.02,
in technical reading,
10. Identify the most common problems
04.01, 04.02, 04.03,
writing, speaking,
that occur in Windows operating
REVIEW TERMS:
04.04, 08.01, 09.01,
listening, and viewing.
systems (specifically Windows 2000,
Boot
09.02
XP, and Vista).
CAB files
02.0 Participate in work
11. Explain how operating systems work
Clean installation
CompTIA
A+:
based learning experiences.
with hardware.
Command-line
220-702: 2.1, 2.2, 2.3,
12. Identify the steps involved with a
Disk cloning
2.4
03.0 Perform end user
system boot.
EULA
support and assistance by
13. Identify and explain the basic
FAT
troubleshooting and
functions of an operating system.
GUI
diagnosing through
14. Demonstrate the ability to optimize
Image
telephone, e-mail, remote
Windows performance.
Linux
access, or direct contact.
15. Install and upgrade a Windows.
Mac OS X
16. Identify troubleshooting techniques
NTFS
04.0 Perform installation
related to a Windows installation.
NTLDR
and configuration
Operating system
activities.
Partition
Product key
08.0 Develop electronic
Registration
communications skills.
Registry
Root
Course Number: 8207220
ACTIVITIES/
RESOURCES
Activities
15. Cover (a) chapter(s)
related to troubleshooting
operating systems and using
command-line interfaces.
16. Hands-on activities related
to operating system
installation and
troubleshooting.
17. Lab activities (LabSim)
related to installing,
maintaining, troubleshooting,
and repairing operating
systems.
18. Online activities
reinforcing operating system
terminology.
19. Online activity
researching current
technology.
ASSESSMENTS
Reading activities
Quizzes
Lab assignments
Web-based projects
Hands-on
assignments
Unit Test
Modifications
Use a dictionary for
comprehension.
17
09.0 Demonstrate an
understanding of system
software and application
software.
CompTIA A+:
2.0 Operating Systems and
Software
Service pack
System restore
Upgrade
Update
User interface
Windows
NEW TERMS:
8.3 naming system,
ATTRIB.EXE,
attributes, CD
(CHDIR) command,
COPY command,
DEL (ERASE)
command, DIR
command, MD
(MKDIR) command,
MOVE command,
path, prompt, RD
(RMDIR) command,
read-only attribute,
REN (RENAME)
command, root
directory, run dialog
box, switch, Unicode,
syntax, wildcard,
XCOPY command,
Advanced Startup
Options, Blue Screen
of Death (BSoD),
BOOT.INI,
Emergency Repair
Disk (ERD),
EXPAND, Last
Known Good
Allow guides on quizzes and
exams
Extended time on longer
assignments
Enrichment
Provide list of in-depth
information related to the topic
Troubleshooting activities
Suggested Resources
Course Text
Online Activities
Technology Articles
www.computerhope.com
www.escotal.com
www.howstuffworks.com
18
Configuration,
NTDETECT.COM,
NTLDR, Recovery
Console, Safe Mode,
System Configuration
Utility
(MSCONFIG.EXE)
19
CURRICULUM MAP
Course Title: PC Support 2
UNIT/ORGANIZING PRINCIPLE: Troubleshooting Components: Networks & PACING: Weeks 29-30
Internet/Security
Unit Number: 10
1. How does the Internet work?
ESSENTIAL
2. How can you protect your computer from security threats?
QUESTIONS:
CONCEPTS/
CONTENT
LEARNING TARGETS/SKILLS
BENCHMARKS
KEY
(Outcomes)
(Performance Tasks)
TERMINOLOGY
Students will:
FRAMEWORKS
*Keep the A+
FRAMEWORKS:
01.0 Use technology to
30. Install and configure wireless
01.01, 01.02, 01.03, 01.04, Acronyms list available
apply communication skills
LANS.
02.01, 02.02, 02.03, 03.01, for use.
in technical reading,
31. Identify and fix network problems.
03,02, 04.01, 04.04, 05.01,
writing, speaking,
32. Explain how computers can connect 05.02, 05.03, 06.01, 06.02, Authentication
listening, and viewing.
to the Internet.
06.03, 06.04, 06.05, 06.06, Adware
33. Explain the threats to your computer 07.01, 07.02, 08.01, 09.01 Biometric
02.0 Participate in work
and data.
Bus topology
based learning experiences.
34. Describe how to control the local
Client
CompTIA A+
computer environment.
220-702: 3.1, 3.2,
Default Gateway
03.0 Perform end user
35. Explain how to protect computers
4.1, 4.2
Digital signature
support and assistance by
from network attacks.
Domain
troubleshooting and
DNS
diagnosing through
Dynamic IP address
telephone, e-mail, remote
Encryption
access, or direct contact.
Ethernet
Firewall
04.0 Perform installation
Hub
and configuration
IP address
activities.
Migration
NetBEUI
05.0 Identify the purpose
NIC
of and interrelationships
Packets
among major hardware
Ping
Course Number: 8207220
ACTIVITIES/
RESOURCES
Activities
20. Cover chapters related to
an overview of networking,
the Internet and security.
21. Hands-on activities
related to networking, the
Internet and security.
22. Lab simulation activity
related to troubleshooting
networking, Internet and
security issues.
23. Online activities
reinforcing networking, the
Internet and security
terminology.
24. Online activity
researching current
technology.
ASSESSMENTS
Reading activities
Quizzes
Lab assignments
Web-based
projects
Hands-on
assignments
Unit Test
Modifications
Use a dictionary for
comprehension.
Allow guides on quizzes and
exams
Extended time on longer
20
components.
06.0 Perform e-mail
Activities.
07.0 Demonstrate an
understanding of computer
networks.
08.0 Develop electronic
communication skills.
09.0 Demonstrate an
understanding of system
software and application
software.
Router
Server
Spam
Static IP address
Subnet mask
TCP/IP
UTP
Virus
Virus signature
Worm
assignments
Enrichment
Provide list of in-depth
information related to the topic
Troubleshooting activities
Suggested Resources
Course Text
Online Activities
Technology Articles
www.computerhope.com
www.escotal.com
www.howstuffworks.com
CompTIA A+
3.0 Networking
4.0 Security
21
CURRICULUM MAP
Course Title:
PC Support 2
UNIT/ORGANIZING PRINCIPLE: CompTIA A+ 220-702 (old 602) Exam
Intensive Review
ESSENTIAL
N/A
QUESTIONS:
CONCEPTS/
CONTENT
LEARNING TARGETS/SKILLS
(Outcomes)
FRAMEWORKS:
01.0 Use technology to
Students will:
apply communication skills
in technical reading,
36. Identify CompTIA A+ 220-702 exam
writing, speaking,
objectives.
listening, and viewing.
37. Identify strategies for preparing for the
CompTIA A+ 220-702 exam.
02.0 Participate in work
38. Evaluate readiness for CompTIA A+
based learning experiences.
220-702 exam.
39. Complete CompTIA A+ 220-702
05.0 Identify the purpose
exam.
of and interrelationships
among major hardware
components.
07.0 Demonstrate an
understanding of computer
networks.
08.0 Develop electronic
communication skills.
09.0 Demonstrate an
understanding of system
Course Number: 8207220
PACING: Weeks 31-33
Unit Number: 11
BENCHMARKS
(Performance Tasks)
FRAMEWORKS:
01.01, 01.02, 01.03,
01.04, 02.01, 02.02,
02.03, 05.01, 05.02,
05.03, 07.01, 07.02,
08.01, 09.0
CompTIA A+:
220-702: 1.1, 1.2, 1.3,
1.4, 1.5, 2.1, 2.2, 2.3,
2.4, 3.1, 3.2, 4.1, 4.2
KEY
TERMINOLOGY
Comprehensive review
of previous
chapters/units/
Topics covered on the
CompTIA A+ 220-702
certification exam.
ACTIVITIES/
RESOURCES
Activities
25. Prepare for CompTIA A+
220-702 exam by taking
practice tests.
26. Review main topics on
exam.
27.
Conduct activities
reinforcing key terminology.
ASSESSMENTS
Reading activities
Quizzes
Lab assignments
Web-based
projects
Hands-on
assignments
Unit Test
Modifications
Use a dictionary for
comprehension.
Allow guides on quizzes and
exams
Extended time on longer
assignments
Enrichment
Provide list of in-depth
information related to the topic
Troubleshooting activities
Suggested Resources
Course Text
Online Activities
22
software and application
software.
CompTIA A+:
1.0 Hardware
2.0 Operating Systems
3.0 Networking
4.0 Security
Technology Articles
www.computerhope.com
www.escotal.com
www.howstuffworks.com
23
CURRICULUM MAP
Course Title: PC Support 2
UNIT/ORGANIZING PRINCIPLE: Final Exam Practicum Intensive
Review (Troubleshooting Scenarios)
ESSENTIAL
N/A
QUESTIONS:
CONCEPTS/
CONTENT
LEARNING TARGETS/SKILLS
(Outcomes)
FRAMEWORKS:
01.0 Use technology to
Students will:
apply communication skills
in technical reading,
40. Identify final exam practicum
writing, speaking,
troubleshooting objectives.
listening, and viewing.
41. Identify strategies for preparing for
the final exam practicum.
02.0 Participate in work
42. Evaluate readiness for final exam
based learning experiences.
practicum.
43. Complete the exam practicum.
03.0 Perform end user
support and assistance by
troubleshooting and
diagnosing through
telephone, e-mail, remote
access, or direct contact.
04.0 Perform installation
and configuration
activities.
05.0 Identify the purpose
of and interrelationships
among major hardware
Course Number: 8207220
PACING: Weeks 34-36
Unit Number: 12
BENCHMARKS
(Performance Tasks)
FRAMEWORKS:
01.01, 01.02, 01.03,
01.04, 02.01, 02.02,
02.03, 03.01, 03,02,
04.01, 04.02, 04.03,
04.04, 05.01, 05.02,
05.03, 06.0, 07.01, 07.02,
08.01, 09.01
CompTIA A+:
220-702: 1.1, 1.2, 1.3,
1.4, 1.5, 2.1, 2.2, 2.3, 2.4,
3.1, 3.2, 4.1, 4.2
KEY
TERMINOLOGY
Comprehensive review
of previous
chapters/units/
topics covered on the
final exam practicum.
ACTIVITIES/
RESOURCES
Activities
28. Prepare for the final exam
practicum by practicing
troubleshooting and repairing
computers.
29. Review main topics on
exam.
30.
Conduct activities
reinforcing key terminology.
ASSESSMENTS
Reading activities
Quizzes
Lab assignments
Web-based
projects
Hands-on
assignments
Unit Test
Modifications
Use a dictionary for
comprehension.
Allow guides on quizzes and
exams
Extended time on longer
assignments
Enrichment
Provide list of in-depth
information related to the topic
Troubleshooting activities
Suggested Resources
Course Text
24
components.
06.0 Perform e-mail
Activities.
Online Activities
Technology Articles
www.computerhope.com
www.escotal.com
www.howstuffworks.com
07.0 Demonstrate an
understanding of computer
networks.
08.0 Develop electronic
communication skills.
09.0 Demonstrate an
understanding of system
software and application
software.
CompTIA A+:
1.0 Hardware
2.0 Operating Systems
3.0 Networking
4.0 Security
25