IN-AA3
CompTIA A+ Bootcamp
Summary
Duration
5 Days
Vendor
CompTIA
Level
Introduction
Technology
PC repair and support
Audience
IT Support Technician, Field Service Technician
Delivery Method
Instructor-led (Classroom)
Introduction:
The CompTIA A+ course provides foundation-level knowledge and skills necessary for a career in PC repair and support. In this
course, candidates will learn how to implement computer technology, installation, preventative maintenance, networking,
security and the communication skills and professionalism required of an entry-level IT professional.
The CompTIA A+ is also the building block for other CompTIA certifications such as Network+, Security+, and other vendorspecific technologies.
Prerequisites:
Before attending this course, delegates must have:

Basic understanding of Windows technology

The ability to identify common PC hardware such as (Monitors, Keyboards and other peripherals)
While not required, it is strongly recommended that students who attend our A+ Bootcamp course have at least six (6) months
of field or lab experience with computers.
Course objectives:
Part I 220-801 Objectives:

Motherboards, Processors, and Memory

Storage Devices and Power Supplies

Peripherals and Expansion

Display Devices

Custom Configurations

Networking Fundamentals

Introduction to TCP/IP

Installing Wireless and SOHO Networks

Understanding Laptops

Installing and Configuring Printers

Understanding Operational Procedures
Part II









220-802 Objectives:
Operating System Basics
Operating System Administration
Working with Windows 7
Working with Windows Vista
Working with Windows XP
Security
Mobile Devices
Troubleshooting Theory, Oss and Security
Hardware and Network Troubleshooting
Target audience:



Candidates seeking to acquire the A+ knowledge in the shortest possible time in the classroom
Individuals interested in entering a career in PC repair and support
Individuals seeking to achieve the A+ certification
Course Content:
1.
2.
3.
Hardware

Install, configure and
maintain
personal
computer components

Detect
problems,
troubleshoot
and
repair/replace personal
computer components

Install,
configure,
detect
problems,
troubleshoot
and
repair/replace
laptop
components

Detect
and
resolve
common printer issues
Operating Systems

Use the appropriate
commands and options
to troubleshoot and
resolve problems

Differentiate
between
Windows
Operating
System
directory
structures
(Windows
2000, XP, Vista and
Windows 7)

Select and use system
utilities/tools
and
evaluate the results

Evaluate and resolve
common issues
o
Operational
problems
o
Error
Messages and
conditions
Networking

Troubleshoot client-side
connectivity
issues
using appropriate tools
o
TCP/IP
settings
o
Characteristics
of TCP/IP
o
Mail
protocol
settings
o
FTP settings
o
Proxy settings
o
Firewall
settings
Secure
connection
protocols
Install and configure a
small office home office
(SOHO) network
o
Connection
types
o
Basics
of
hardware and
software
firewall
configuration
o
Physical
installation
o

4.
5.
Security

Learn how to prevent,
troubleshoot
and
remove viruses and
malware
o
Use antivirus
software
o
Identify
malware
symptoms
o
Quarantine
infected
systems
o
Research
malware
types,
symptoms and
solutions
o
Remediate
infected
systems
o
Scan
and
removal
techniques
o
Educate
End
User

Implement security and
troubleshoot common
issues
Troubleshooting, Repair
and Maintenance

Explain
the
troubleshooting theory
o
Identify
the
problem
Establish
a
theory
of
probable cause
o
Establish
a
plan to resolve
the problem
o
Implement the
solution
o
Document
findings,
actions
and
outcomes
Explain and interpret
common hardware and
operating
system
symptoms and their
causes
o
OS
related
Symptoms
o
Hardware
related
symptoms
Determine
the
troubleshooting
methods and tools for
printers
o
Manage print
jobs
o
Print spooler
o
Printer
properties and
settings
o




Explain and interpret
common laptop issues
and
determine
the
appropriate
basic
troubleshooting
methods
o
Issues
and
methods
Learn how to integrate
common preventative
maintenance
techniques
o
Physical
inspection
o
Updates,
scheduling
preventative
maintenance
Backup
procedures
o
Power devices
o
Use
of
appropriate
repair
tools
and
cleaning
materials
Operational Procedure

Outline the purpose of
appropriate safety and
o
6.

environmental
procedures
Demonstrate
the
appropriate
use
of
communication
skills
and professionalism in
the workplace
o
Use
proper
language
o
Avoid jargon,
acronyms,
slang
o
o
o
o
o
Maintain
positive
attitude
Listen and do
not interrupt a
customer
Be punctual
Set and meet
objectives
Avoid
distractions
Associated Certifications & Exam
The A+ certification program is created to offer a wide-range of skills, in the sense that it is intended to certify competence with
personal computers from many different makers/vendors.
Candidates must pass two exams to become A+ certified.


The first one is the A+ 220-801 exam, which covers basic computer concepts, PC hardware, basic networking, soft skills
(such as customer service), and safety
The last exam is the A+ 220-802, which covers operating systems, security, mobile devices and troubleshooting
Candidates don’t have to take the 220-801 and 220-802 exams at the same time. The A+ certification is not awarded until you
have passed both exams.
Successfully passing these exams will result in the attainment of the CompTIA A+ Certification.
Upon successful completion of this course, delegates will receive a Torque IT course attendance certificate.