Academic Computing & Technology Support
Career Services
Head of Department: John Jaffe, x6139, jgjaffe@sbc.edu
Academic Technology Consultant: Tom Marcais, x6542, tmarcais@sbc.edu
Campus Tech Lab Coordinator: M.J. Stinnette, x6233, mjstinnette@sbc.edu
Academic Technology Support Coordinator: M.J. Stinnette, x6233,
mjstinnette@sbc.edu
Academic Computing
Academic Lab Assistant, I (Supervisor: M.J. Stinnette, x6233,
mjstinnette@sbc.edu)
Tasks to be performed:
• Help lab users when problems arise
• Help maintain lab computers
• Help enforce lab rules (i.e. no food or drink allowed in the lab)
• Clean the lab as needed
Academic prerequisites, skills, and experience needed:
• General familiarity with computers
• Good “people skills”
Instructional Technology Assistant, I (Supervisor: Tom Marcais, x6542,
tmarcais@sbc.edu)
Tasks to be performed:
• Prepare computers with sample files for training courses
• Make copies of training documentation
• Assist during training courses
• Research technology topics
• Create training videos
Academic prerequisites, skills, and experience needed:
• General familiarity with computers
• Good people skills
• Required to attend any computer training course that does not conflict with
academic/athletic schedule
Instructional Technology Assistant, II (Supervisor: Tom Marcais, x6542,
tmarcais@sbc.edu)
Tasks to be performed:
• Prepare computers with sample files for training courses
• Make copies of training documentation
• Assist during training courses
• Research technology topics
• Create training videos
• Develop training material
• Conduct training sessions
• Provide one-on-one technical support
• Coordinate activities with other Instructional Technology Assistants
Academic prerequisites, skills, and experience needed:
• Must have completed all of the computer training courses
• Required to attend any newly created computer training courses
• Ability to trouble-shoot and solve computer problems
• Good people skills
Academic Technology Support
Academic Technology Support Assistant, I (Supervisor: M.J. Stinnette, x6233,
mjstinnette@sbc.edu)
Tasks to be preformed:
• Answers the phone in the department
• Checks out the equipment and fill out an online Help Desk ticket
• Takes as many non-credit computer classes as possible
• Assists the Assistant to Academic Tech Support Coordinator when necessary
Academic prerequisites, skills, and experience needed:
• Be able to work at least 10 hours a week
• Willingness to be flexible at times, night work may be required
• Knows how to assist faculty with classroom equipment (on job training)
• Know how to fix simple problems on media equipment (will have on job training)
• Does not need to know Media equipment, will be trained
• Technical mind helpful
• Must have a driver's license
Academic Technology Support Assistant, II (Supervisor: M.J. Stinnette, x6233,
mjstinnette@sbc.edu)
Tasks to be performed:
• Deliver and set up media equipment at designated location
• Edit materials using iMovie and iDVD software
• Show films and operate media equipment
• Pick up media equipment from designated locations
Academic prerequisites, skills, and experience needed:
• Must be able to lift 30 pounds
• Must have good “people skills”
• Must have good work attitude
• Must be willing to work nights and occasionally weekends
• Must be dependable and able to work without direct supervision
• Must be willing to learn how to operate an Apple computer, software, DVD, VCR and
other media equipment
• Inquisitive and technical mind helpful
• Must be willing to learn how to fix basic equipment
• Must be willing to work 5-10 hours per week
• Must feel comfortable reporting to a student supervisor
• Must realize this a service job where doing something for someone is your priority
while on the job
• Must have a driver's license
Assistant to Student Assistant, III (Supervisor: M.J. Stinnette, x6233,
mjstinnette@sbc.edu)
Tasks to be preformed:
• Must at all times know what the student assistant is doing so she can step in as
needed
• This person must know both Windows and Apple
• Takes as many non-credit computer classes as possible
• She may be asked to assist the non-credit computer teacher
• It will help if she knows basic software, i.e. power point and photo elements etc.
• Will assist in doing equipment repair
• Will know media set-ups and how to troubleshoot
• May be asked to assist Co-Curricular Life in set ups for weekend programming
• Should be able to operate all equipment in Media Services
Academic prerequisites, skills, and experience needed:
• Must have a driver's license
Academic Technology Support Coordinator Assistant, IV (Supervisor: M.J.
Stinnette, x6233, mjstinnette@sbc.edu)
Tasks to be preformed:
• Oversees student workers in Academic Tech Support on a daily basis
• Does all scheduling of student workers each semester
• Set up work schedule on Academic Tech Support Google calendar
• Should be able to operate all media equipment
• Responsible for student time sheets
• Is responsible in securing students to work after hours at school events when needed
• Has the duty of making sure substitutes are available when the student worker can
not find one
• Takes as many non-credit computer classes as possible
• Makes sure the equipment room is picked up and organized
• Keeps Help Desk tickets up to date
• Follows up when equipment is not returned
• Is back up in Academic Tech Support if the Coordinator is out sick or on vacation
• Must check emails several times a day and phone messages and organize requests
Academic prerequisites, skills, and experience needed:
• Must have a driver's license