JOB PROFILE
JOB TITLE:
Operations Manager
DEPARTMENT:
Operations
REPORTING TO:
UK Manufacturing
Manager
MAIN PURPOSE OF JOB:
The Operations Manager takes prime responsibility and is the Principal Owner for
delivering the product on time in full, to the required quality standards and as
efficiently as possible.
Reporting to the Manufacturing Manager and working alongside the Engineering and
Commercial Operations departments and with the assistance of the Production
Leads will coordinate the activities of their manufacturing area.
MAIN RESPONSIBILITIES & KEY TASKS:

To manage with the Production Leads to ensure product is built and delivered
to the appropriate quality standard and On Time in Full.

Understand and own STI’s key performance indicators OTIF, Quality, Leadtime. Be able to demonstrate adherence or generate corrective plans to
rectify issues.

Review OTIF data for all customers monthly with the account managers to
ratify and put in place corrective actions as required to ensure targets are
met. Monitor and report progress on Corrective Action Trackers.

Review Quality data for all customers with QA and Engineering departments
monthly to ratify and put in place corrective actions as required to ensure
targets are met. Monitor and report progress on Corrective Action Trackers.
Verify effectiveness of actions on quality trends.

Review Lead-time data for all customers with Account Management monthly
to ratify and put in place corrective actions as required to ensure targets are
met. Monitor and report on progress on Corrective Action Trackers.

Ensure that the Supervisors, Operators, Engineers, Technicians, etc. working
in their area are aware of the requirements of the production schedules as
agreed with the commercial department.

Work in conjunction with the Manufacturing Manager and other department
managers to ensure they have planned the resources to enable the
supervisors and team leaders to meet the above targets.

Ensure that progress against schedule is monitored and reported to all
concerned via the weekly Production / Account Manager meeting. Report
Company Confidential
August 2012
weekly to the Manufacturing Manager output achieved, output still to be
achieved and using a risk plan demonstrate actions being taken to alleviate
risks to delivery dates.

Promote a ‘right-first-time’ attitude to quality, delivery and cost. Ensure that all
personnel working in their areas are trained to do the job and fully understand
the appropriate procedures.

Ensure that the Supervisors, Operators, Technicians, etc. working in their
area are trained in accordance with the duties they are required to carry out.
Develop people to fill voids and for succession of key staff.

Attend Contract Reviews to give delivery dates and any comments regarding
the build requirement. Develop capacity plans and identify and manage
potential bottlenecks and resource requirements.

Set targets for set-up, run time and strip down of each job. Analyse
performance against these targets and devise productivity improvement
measures.

Identify, launch and progress continuous improvement activities in areas such
as visual management, productivity, cost, quality, process control, training,
work instructions, operator awareness, tooling, wastage, etc

Ensure that lean manufacturing principles are applied to all policies and
processes. Working with the Business Improvement Manager, actively
participate in the promotion and development of the STI lean manufacturing
policy.

Manage attendance and time keeping using the Promark system.

Partner with HR on all people matters relating to operations including
workforce planning and resourcing, working conditions, pay & reward,
management & development of staff
Health and Safety

Ensure that all health and safety requirements are met and that staff are
provided with appropriate information, training and supervision.
People Management and Development

Manage and develop direct reports through training and mentoring to create a
dynamic and flexible team able to respond to the changing demands of the
business
Company Confidential
August 2012
REPORTING/SUPERVISORY STRUCTURE:
Reports directly to Manufacturing Manager. Direct reports include Production Leads
QUALIFICATIONS:


Degree qualified or equivalent relevant experience
Desirable to have an Engineering/Manufacturing discipline as a background
KNOWLEDGE AND SKILLS:





Demonstrable skills in planning and process-orientated
Skilled in people management, able to deliver results by developing the people and
achieving the best in class standard
Results orientated and able to achieve targets within in a quality compliance based
environment
Project management skills
Change champion – able to drive improvement and change within the manufacturing
environment
EXPERIENCE:



Significant experience in managing a manufacturing/production environment
Good understanding of a product realisation process with a specific focus on delivery
of the production operations
Experience and thorough understanding of Lean Manufacturing principles
SPECIAL FEATURES: any “out of norm” features of the job”

JOB HOLDER:
Signature & Date:
MANAGER:
Signature & Date:
This job profile sets out the main dimensions of the role it describes. It does not identify all
individual tasks, which may be expected to change from time to time to meet operational
needs.
Company Confidential
August 2012