Sand´N Sea Properties
Job Description
Position:
Rental Reservationist
Reports to:
Reservation Team Leader
Last Updated:
12/2013
Department:
Rentals
Classification:
Full time, hourly
General Purpose of the Job:
To ensure that Sand ´N Sea guests and homeowners are properly assisted with their
vacation rental reservations via phone, internet or in person, including contracts,
paperwork, check-in, check-out; and all related guest services and to ensure that all
receive superior customer service – friendly, helpful, efficient, delivered-as-promised. All
activities of the rental department of Sand ´N Sea Properties will be implemented
effectively with a goal of 100% homeowner and guest satisfaction.
Essential Functions:
1.
Assist guests and/or homeowners with in-person, telephone or internet-based
reservations
2.
Manage reservation leads and perform follow-up calls
3.
Monitor progress towards Sand `N Sea reservation goals and reach or exceed
targeted goals
4.
View and learn properties staying current and knowledgeable of all inventory
5.
Process daily paperwork as per company systems
6.
“Open” and “Close” rental office as per company protocol
7.
Check-in and check-out guests
8.
Assist in answering guest emails
9.
Show properties to guests
10.
Generate maintenance work orders and assist, as needed
11.
Assist with Guest concierge – pre-arrival calls, courtesy calls, answering
questions, etc.
Other Functions:
 To perform other duties as may be required or assigned
Supervisory Duties:
 N/A
Job Qualifications:
 Ability to perform work with attention to detail and proficiency
 Ability to follow direction, adhere to and reinforce company policies
 Goal oriented
 Ability to work well in a team
 Ability to work well under pressure
 Computer literate – e-mail, Excel and Word skills
 Excellent organizational and multi-tasking skills
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Excellent writing and communication skills
Energetic, enthusiastic, bright and friendly
Excellent customer service skills and attitude
Neat appearance, well groomed
Pleasant phone personality
Positive attitude
Valid Texas drivers license, reliable car and current auto insurance policy
Ability to work weekends and work a flexible schedule, as assigned
Ability to work late check-ins, as needed
Education or Formal Training:
 High school diploma
Experience:
 None
Material
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and Equipment Directly Used:
Telephone, fax, internet
E-mail
Computer, printers and various industry software programs
Credit card machine
Automobile
Working Environment/Physical Activities
 Interior office job
 Fast-paced office environment
 On-site house duties as necessary (photos, house detail sheets, showings)
Compensation: Hourly. Overtime paid after 40 hours; eligible for health
insurance; eligible for retirement plan; mileage paid when performing
company-related tasks; if applicable, reimbursement for cell phone usage.
I have read and understand all of the above. I understand that employment
is contingent on the results of my background and drug tests. I have
reviewed the duties for which I am responsible with management, and I have
no physical limitations that would prevent me from performing all job
functions that are listed. This job description excludes marginal functions,
incidental duties and special projects which I may be required to perform,
when assigned. I understand that this document does not constitute an
employment contract and that Sand ‘N Sea Properties employs on an “at will”
basis.
Accepted by
_________________________________
Date_____________
SNS Management
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Date_____________
12/2013
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