Job Description
Job Title:
Switchboard
Operator
Department:
Reception
Reporting to:
Reception Manager /
Duty Manager
Aim of the role
Responsible for the day to day running of the switchboard and additional
administration duties related to the day to day operations.
Responsibilities
Responsibilities
Answer all incoming calls and divert them to the correct department
Take restaurant bookings externally and from hotel guests
Enter guests business information onto Portfolio
Update portfolio with all the guests comment cards
Process administration for guests arrivals and departures
Process the order for guests requesting cakes for special occasions
in the restaurant.
Confirm all restaurant reservations daily
Process all the helicopter landing forms
Process all mid stay guests gifts
Order taxis for guests
Ensure franking machine is working and has money on it.
Checking and sending of faxes.
Processing telephone messages to guests
Constantly updating the telephone lists and ensure that the deck
phones are returned.
Update the telephones in the meeting rooms with the client’s
information.
THIS PERFORMANCE ROLE GUIDE IS NOT EXHAUSTIVE, NOR IS IT
MEANT TO BE. ADDITIONAL ITEMS MAY BE INTRODUCED WHERE
NECESSARY.
As the current post holder of this Performance Role Guide, I confirm I
have read and understood the duties of this role.
Name (please print)_________________________________________
Signed:___________________________
Date:________________________
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Job Description Job Title: Switchboard Operator