“Ο Στρατηγικός ρόλος του HR στις νέες
εργασιακές συνθήκες και πραγματικότητα”
Αθήνα, 15 Δεκεμβρίου 2011
HR Society Event
15thDec 2011
HR clear priorities
1. build a lean and
Effective Organisation
2. raise the bar on
Talent
3. embed
The Vodafone Way
Organisation Effectiveness
& Change
Talent & Resourcing
Culture &
Engagement
4. develop people’s key
Capabilities
Learning & Capability
Development
5. drive a
Performance Culture
Performance, Reward
& Recognition
6. create a
Safe place to work
7. build an
Admired HR Function
HR Society Event
15thDec 2011
Health, Safety &
Wellbeing
1. build a lean and
Effective Organisation
HR Society Event
15thDec 2011
Rightsizing vs Downsizing
Rightsizing essentially refers to systematic restructuring programs aiming to maximize
efficiency, to cut corporate bureaucracy and hierarchy and thereby reduce costs in
order to focus on core business priorities.
Downsizing refers to the permanent reduction of a company's workforce and is
generally associated with corporate reorganization, or creating a leaner and more
effective organization.
HR Society Event
15thDec 2011
OED&C Framework
HR Society Event
15thDec 2011
Elements of Macro Design
PEOPLE
• Key roles/ responsibilities at top
of unit
• Relevant Skills and Capabilities
(high level)
• Job profiles for key managers
HR Society Event
15thDec 2011
STRUCTURE
• Grouping of activities
• Org Charts high level
• Direct and indirect reporting
lines for and between sub-units
• Key locations
• Sourcing of activities
REWARD & PM
PROCESS
• Measures of Performance at
top unit
•Financial
•Operational
•Customer
•Staff
• Key business processes (high
level RACI mapped to high level
processes)
• Key decision making authorities
• External partnerships and
alliances
• High level Value chain analysis
Change Framework Phases
1. Assess Phase: During this
phase you will understand the
reason for the change, the
benefits, challenges and risks.
4. Connect Phase: During
this phase you will embed the
change in the organisation by
making sure that the new
ways of working become
business as usual.
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HR Society Event
15thDec 2011
2. Define Phase: At this stage
you will define how and when
you will deliver the change.
3. Deliver Phase: This is the
phase when you deliver the
change based on the project
plan
2. raise the bar on
Talent
HR Society Event
15thDec 2011
Talent Management Strategy
Our current reality
Raise the Bar
Worship Potential and Take Risks
- Annual Talent reviews meetings
- Succession plans in place for all managerial
positions
- Targeted hirings
- Tackle low performance
Global and Diverse
- Increased number of participations in global
openings (e.g. NWSQAD)
- Promote cross-functional projects
New Sources of Talent
- global MBAs
- local program MBA/MSc graduates
- Increased usage of Social Networks
- Diversity strategy
Line Capability
Educate line managers to “scout” for talent and how to assess it
HR Society Event
15thDec 2011
Potential Classifications
Unusual
Potential
4
4
Low Performers 7
Identify
7
Mismatch/Move
9Up or Out
2
Invest:
Increase
Challenge
2
Coach
Low Performers
Rising Stars
Key Contributors
5
Stretch & Test
Contributors /
Professionals
8
8
Strengthen
Level of Performance
HR Society Event
15thDec 2011
1
Invest: High Risk
Assignments
1
Adaptable
Stars
3
Retain, Appreciate
3
& Leverage
5
9
Rising Stars
Professional
Stars
6
6 & Appreciate
Retain
Potential Indicators
HR Society Event
15thDec 2011
4. develop people’s key
Capabilities
HR Society Event
15thDec 2011
Develop People Capabilities
Our approach
Develop Skills – Knowledge – Experience- Behaviours required
to meet our Business Objectives while living The Vodafone Way
Strategic
Functional
Cultural
Capabilities
Capabilities
Attributes
> Capabilities to set strategic
directions, lead and manage
people
HR Society Event
15thDec 2011
> Capabilities required by specific
function to deliver operational
excellence
> Behaviours required to live The
Vodafone Way
Developing Functional capabilities
Major efforts on commercial areas
• Design and implement simple and focused frameworks
• Bring the knowledge in house
Retail Sales
Entrepreneurship
Course
Business Sales
Sales Academy
Framework
Retail Sales
Behavioral related course
“Pelatis”
Developing
…
Functional
Expertise
Finance
Finance Academy
SCM Academy
Human Resources
HR Academy
HR Society Event
15thDec 2011
Marketing
Marketing Academy
COPS
Customer Operations
Local Framework
Customer Obsession Zone
Technology & IT
Technology Academy
5. drive a
Performance Culture
HR Society Event
15thDec 2011
The Difference between…
Potential
 It is about the longer-term, the
people who have what it takes
to grow into the top leadership
roles at Vodafone.
HR Society Event
15thDec 2011
versus
Promotability
 It is about the short-term, the next role for
people who are excelling performance-wise
in their current job and they are ready for the
next challenge
7. build an
Admired HR Function
HR Society Event
15thDec 2011
Human Resources
C.E.O.
HUMAN RESOURCES
FUNCTIONAL
HR BUSINESS PARTNERS
Commercial
Customer Operations
Technology, IT
Support Functions
CENTERS OF EXPERTISE
O.D. & REWARDS
RESOURCING, LEARNING
& DEVELOPMENT
HR Society Event
15thDec 2011
HR SERVICES
HR Processes & policies
Self service tools guidance
HR reporting
People Survey
HEALTH & SAFETY
PROPERTY
MANAGEMENT
Thank you
HR Society Event
15thDec 2011