Ben Linder Room
February 17, 2005
Telecommunications
Services

Agenda
• Introduction – Dave
Barta
• Ernestine Phonetic
Directory – Eric
Fullar, Devlin Gray
• Conference Calling
Options – Lois Johnson
• Xmobile Extension to
Cellular – Eric, Lois
• IP Phones Plans and
Progress – Eric,
Devlin
Telecommunications
Services
• Communications Closet
Upgrades – Cal Hilkey
• Cell Phones – Lori
Hansell, Dave
• Video Conf. Update –
Dave
• Electronic Forms –
Bobbi Bothel
• Billing Issues – Mary
Wedmore
• Directory Overview and
Updates – Bobbi

•
Ernestine Numbers
To have your call forwarded - dial 346-
0000
• To have the number read to you - dial
346-0001
• To have the email address read to you dial 346-0003
• To have the extension number of the phone you’re calling from read to you - dial
346-0010
• To correct the pronunciation of your name
– dial 346-0000 and press *
•
•
Ernestine Help desk 346-5966
Services
Ernestine Info

Conference Calling
Standard Conference Calls
• Analog Sets – 3 locations with at least one on campus
• Digital Sets – 6 locations with at least one on campus
• Cost – Any long distance calls are
$.06/minute/location
Telecommunications
Services

Conference Calling (cont.)
Meet-Me Conference Calling
•
•
Six parties dialing into a designated campus extension
Access code required for entry
• Department can own their own meet-me number or telecom can issue one for temporary use
• Cost: Department owned lines:
– $25 setup fee
– $5/month
Temporary Users:
– $15/use
Telecommunications
Services

Conference Calling (Cont.)
AT&T (SBC) 800 Meet-Me Calling
• Up to 50 parties dialing into an 800 number (International must dial regular
Long Distance)
• Call Telecom Services to get the number and access code. We need the INDEX for billing.
• Cost: $15 setup plus $.08/minute/location
Telecommunications
Services

IP Phones Plans and Progress
Traditional
Telephones
To
Qwest
To
AT&T
To
Qwest
Voice over IP
System
To
AT&T
PBX System
Media
Gateways
Campus Data network
(TCP/IP)
Call
Controllers
Telecommunications
Services

Communications Closet Upgrades (Cont)
Telecommunications
Services

Cellular Telephones
Options: WSCA Contract
–
–
–
–
Verizon – Through Telecom Services – List less 15% (soon to be 19%)
• http://www.verizonwireless.com
ATTWS/Cingular – Through Telecom Services – List less 14%
• http://www.attws.com
Nextel, Sprint
Problems with T-Mobile
•
•
Number Portability
Forms at: http://darkwing.uoregon.edu/~telcom/forms-
Form12.htm
•
•
•
•
•
Rental Phones
Disposal
Blackberry
The future – 802.11, multi-mode
Contact: Lori Hansell, lhansell@uoregon.edu
, 6-
1035
Telecommunications
Services

Electronic Order Forms
• Order forms are available at: http://telcom.uoregon.edu/Department-
Cord.htm
• Order forms can be done in two ways:
– PDF :
• Fill in online, but must be printed out and faxed or mailed
– Word:
• Can be treated like PDF -OR-
• Save as a template then email completed word document as an attachment to telecom@uoregon.edu
Telecommunications
Services

Billing Issues
Telecommunications
Services

Billing Issues (Cont.)
Telecommunications
Services

Billing Issues (Cont.)
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Directory Systems Overview
• Source – Online, printed, and Ernestine dirctory information is pulled from Banner HRIS
• View lists at http://duckweb.uoregon.edu/telecom/dir_review.html
• Telecom can change ADDRESS, EMAIL, PHONE NUMBER.
All other changes are through forms to HR.
• Flexibility on arrangement and information of deparmental listings
• Make changes all year. Submit via email, fax, or campus mail.
• Changes to online and Ernestine directories downloaded nightly.
Telecommunications
Services