Unified Communications: Drivers & Benefits
Brian Fenix
Business Development Manager
Unified Communications and Collaboration
HP Services
HP Overview
 The worlds largest IT company - $104bn FY07
 The worlds 6th largest software company
 Ranked the 8th most sustainable corporation in the
world by the The Global 100.
 Enables more than 200 million mobile phone
subscribers.
 Powers 106 of the world’s 120 stock exchanges
 $5bn Health and Life Science business
 HP Services are one of the largest System Integration
partners for both Microsoft and Cisco WW
HP / Microsoft Frontline Partnership
The Microsoft and HP partnership is one of the oldest of its kind in the industry with
more than 20 years of combined marketplace leadership. Our focus on
innovation and synchronization, our technical expertise and track record, and
stability-driven approach enable us to offer proven Frontline Innovation for the
way you run your business.
The benefits to customers:
• Adaptability
• Credibility
• Stability
Reducing HP’s climate impact
HP’s goal is to
reduce the
combined energy
consumption of our
operations and
products to 20%
below 2005 levels
by 2010.
Enabling our customers to develop
sustainable computing plans
 Re-designing data centres to make the best of smart cooling
technologies
 Archiving and data management processes
 Automation of energy saving procedures
 Virtualisation – partitioning large servers to run multiple
operating systems and thus increasing utilisation
 Deployment of thin clients for desktop users
 Mobile computing and remote working technologies which
transform the workspace and reduce energy costs
 Slashing travel costs through video conferencing
Research by Royal College of Physicians – Feb. 2008
 Annual savings of 60,000 tonnes of carbon
dioxide (CO2) and around £121m on travel costs
could be achieved if 3% of NHS trusts used
standard conferencing technology, according to
research by the Royal College of Physicians.
Unified Communications & Collaboration
Key Benefits
 Reduce CO2 footprint
 Streamline IT and facilities management
 Enhance collaboration and service delivery
 Drive significant time savings for employees
Unified Communications and Collaboration
Market Momentum
As of Aug 20, 2007
Healthcare Objectives and Challenges
Healthcare Objectives
Improving patient outcomes while managing costs and privacy
Reduce medical errors and
promote patient safety
Integrate and transfer
medical information from
various systems
Improve real-time
collaboration among care
teams who consult
on patient care
Connect IT at the hospital
with remote environments
Enable effective
communication between
caregivers and patients
Support staff training and
continuing medical education
Traditional Hospital design
– multiple proprietary networks
COMMUNICATIONS
Voice/Video/Data
FIRE
LIGHTING
Functionality
checks
Detector service
Fire, Life, Safety
Schedules
Occupancy Sensing
LIFTS
Breakdown
Maintenance
Traffic Performance
SECURITY
Doors/Cameras
PIR
Integration
24/7 Monitoring
ACCESS
Breakdown
Plant Tuning
Conditioned Monitoring
Car Park Utilisation
Doors
Buildings
Occupancy
Feed Forward
ENERGY
HVAC
Utility Monitoring
(Elec/Water/Gas/Oil)
Tenant Building
Air/Water
Heat
Lighting
Back-up Generation
Air-Handling Unit
Boilers
Pumps
Fans
Energy Control
Variable Air Volume
Air Quality
Multiple Control Environments
Digital Hospital Design
– single converged IP network - the new utility
COMMUNICATIONS
Voice/Video/Data
FIRE
LIGHTING
Functionality checks
Detector service
Fire, Life, Safety
IP Gateway to 1st
Responder
Schedules
Occupancy Sensing
Tenant Metering
SECURITY
Breakdown
Maintenance
Traffic Performance
LIFTS
Doors/Cameras
PIR
Integration
24/7 Monitoring
ACCESS
Breakdown Alarms
Central Plant Tuning
HVAC Conditioned
Car Park Utilisation
Doors
Buildings
Occupancy
Feed Forward
ENERGY
HVAC
Utility Monitoring
(Elec/Water/Gas/Oil)
Tenant Monitoring
Air/Water
Heat
Lighting
Back-up Generation
Performance Optimisation
Air-Handling Unit
Boilers
Pumps
Fans
Energy Control
Variable Air Volume
Air Quality
Central Monitoring & Control
HP’s vision of
Unified Communications and Collaboration
PC
Unified
Communications
& Real-time
Collaboration
PDA
Desk
Phone
Whatever Whatever
you’re using you’re doing
Blackberry
Mobile
Phone
Business
Applications
Integration
Wherever
you are
At your Desk
In the Air
Branch Office
On the Road
At Home
Head Office
Unified Communications & Collaboration
Value to Healthcare Providers
 Reduced medical errors and improved patient safety
 Improved productivity for healthcare professionals
 Improved access to patient information at the point of care
 Improved healthcare worker job satisfaction
 Simplified compliance with HIPAA and/or other regulatory
mandates
 Helpful tools for controlling the rapid rise in healthcare costs
 Better quality patient care
 Improved patient satisfaction and patient care outcomes
Scenario
Medical Training and Education
Keep the care team up-to-date with
medical advances and policies
Medical Training and Education
Keep the care team up-to-date with medical advances and policies
Industry
Drivers
KPIs
Industry
Benefits
Expensive to train and
educate staff, and to
lead team-building from
remote locations
Standard procedures
needed to improve
operating model
Training completion,
accreditation rates,
and meeting
attendance
Reduced medical
errors and improved
processes and patient
outcomes
Improved caregiver skill
level, expertise, and
reputation
Inefficient collaboration for Required accreditation
and regulatory
clinical and
compliance to avoid
research meetings
liability events
Certification
level
Improved productivity
through employee
convergence on medical
care, diagnoses, and
consultations
Better adherence
to requirements
and procedures
Improved compliance
with regulations,
such as HIPAA
Bucks New University
 Partnership with HP covering both the delivery of IT infrastructure
requirements and an enhanced learning experience, includes:
–
–
–
–
–
–
–
implementing Voice over IP (VoIP) for all internal telephony requirements
implementing wireless networks throughout the High Wycombe campus
re-architecting the current data network
introducing an integrated access and security capability on the campus
enabling location independent learning for nursing students in Uxbridge
providing fully interactive computer based learning environments
implementing a multimedia resources capability with access to major
reference sources
– developing e-learning and distance based learning, making full use of interactivity and real-time methods
York Health Trust
 HP Services and implemented a high speed
convereged network and IP telephony at York
Health Trust.
 Single voice and data network slashed
management costs
 Network provided the foundation for advanced
applications to improve patient care and
streamline collaboration with partner care
providers.
Unified Communications and Collaboration
Journey
Evolution rather than revolution
Where are organizations today?
 Large installed base of mobile devices
 PBX with various applications
 IP network in place
 Data center operational
 Data messaging system – e-mail, instant messaging
 Support & management in place
….50-75% of solution components already in place
Unified Communications
Building the Solution
 Select core components
–
–
–
–
Identity & presence
Collaboration
Voice & conferencing
UM & telephony
 Understand the key touchpoints
–
–
–
–
Governance
Security
Application & workflow integration
Service Management
 Build the right foundation
Focus
Area
UC Business Integration
Security – Applications – Control –
Governance - Transformation
Business
People & Org.
Governance
Oper. & Mgmt
UC Core Components
Productivity &
Collaboration
Voice &
Unified
Conferencing Messaging
UC Infrastructure
Servers - Network –
Directory - PC - PDA
Identity &
Presence
The UCC Journey is different for everyone
Tailored to the unique requirements of individual clients
Solution elements
Enterprise applications -
7
5
2
IP network upgrade -
9
1
2
Portal -
E-mail upgrade -
10
3
3
IP telephony -
WLAN networking -
1
4
4
8
Unified Messaging Collaboration (audio/video) Presence/Instant Messaging Management -
8
7
Mobile telephony -
Company A
Company B
6
Phased approach
9
5
6
Using common infrastructure, management, security
and standardized HW/ SW platforms
26
22 March 2016
11
Time
HP Unified Communications
Step by Step Methodology
HP UC Components :
Services solutions, to
help Plan Implement and
Support UC strategy
Technology solutions,
from HP and leader UC
solution partners
Evolutionary Consulting &
System Integration
Approach
Strategize
Analyze
HP Unified
Communications
Identify
UC Business Integration
Security – Applications – Control –
Governance - Transformation
UC Solutions
Productivity &
Collaboration
Voice &
Unified
Conferencing Messaging
UC Infrastructure
Servers - Network
Data Centers - PC - PDA
Solutions
Manage
Support
Verify
27
Identity &
Presence
Design
Pilot
Roll-out
Follow up
 UCC Executive Briefing Center Offerings
–
–
–
–
–
–
Discovery Workshops
Assessment Workshop (Business/Functional/Technical)
Strategy & Visioning Workshops
UCC Demo
Duration: Half Day, Full Day, 2 Half Days , 2 Full Days
Featured UCC technology from Microsoft, Cisco, Nortel & Ericsson
 HP UC Roadmap Service
–
–
–
–
Ensuring business & IT alignment
Recommending approach and investments
Identify future state and implications
Roadmap & measure
 Pilot & Implementation Services
22 March 2016
28
Why HP & Microsoft for your
Unified Communications
 Focus on business value first.
– Improve ROI and reduce payback period
 Risk less and evolutionary approach.
– Maximize investments
– Industry best practices approach
– Step approach
 Enabling the complete vision
– Complete product and services offering from mobility to infrastructure
– Business Application and Business Operations complete offering
 Leveraging actual desktop and network investments
– Leading UC Technology integration capability
29
29