TRANSITION GUIDE
Pharmacy Management, Leadership, Marketing, and Finance, Second Edition
This award-winning first edition has been updated, refined, expanded, and reorganized in this exciting
Second Edition. We asked for your feedback, and listened to what would make this high quality resource
even better for your course use. Now featuring an easy-to-read and colorful new layout, useful and
engaging pedagogical features, online study tools and practice for students, comprehensive instructor
resources, and even more valuable content, the Second Edition provides everything you need for your
Pharmacy Management course.
Ask your sales rep about translating your current syllabus to the next edition!
Chapter Features:
• Structured learning objectives
• Key concepts – described at the beginning of each chapter and highlighted in the text.
• Case scenarios - develop critical thinking skills and lend relevance to the principles provided.
• Up-to-date literature citations
• Management Challenge. NEW TO THE SECOND EDITION! Found toward the end of each chapter, this
challenge will be in the form of a contemporary management dilemma that requires the application of
concepts learned in the chapter.
• Generous use of tables and figures. These visual features enhance understanding of leadership and
management principles.
• Glossary terms. The glossary is located at the end of the book; the first use of each glossary term in a
chapter appears in bold font.
• Self-assessment questions and answers for each chapter. INTERACTIVE ONLINE TOOL FOR STUDENTS!
Annotated Table of Contents:
Section 1: Pharmacy Management and Leadership
Chapter 1. Management Essentials for Pharmacists - was Chapter 2; updated for new edition!
Chapter 2. Leadership Essentials for Pharmacists - was Chapter 1; updated for new edition!
Chapter 3. Communicating Effectively With Others - was Chapter 21; updated for new edition!
Chapter 4. Managing Conflict and Building Consensus - was Chapter 23; updated for new edition!
Chapter 5. Negotiation Techniques - was Chapter 22; updated for new edition!
Chapter 6. Leading and Managing Change - was Chapter 3; updated for new edition!
Section 2: Planning
Chapter 7. Strategic Planning to Achieve Results - was Chapter 13; updated for new edition!
Chapter 8. Pharmacy Business and Staff Planning - was Chapter 14; updated for new edition!
Section 3: Pharmacy and Clinical Operations
Chapter 9. Significant Laws Affecting Pharmacy Practice Management - was Chapter 5; updated for new
edition!
Chapter 10. Pharmacy Operations: Workflow, Practice Activities, Medication Safety, and Technology was Chapter 7; updated for new edition!
Chapter 11. Purchasing and Managing Inventory - was Chapter 8; updated for new edition!
Chapter 12. Justifying and Planning Patient Care Services - was Chapter 11; updated for new edition!
Chapter 13. Developing and Evaluating Clinical Pharmacy Services – COMPLETELY NEW!
Chapter 14. Quality Improvement – COMPLETELY NEW!
Chapter 15. Achieving and Measuring Patient Satisfaction- was Chapter 12; updated for new edition!
Section 4: Finance
Chapter 16. Third-Party Payment for Prescription Medications - was Chapter 9; updated for new
edition!
Chapter 17. Cents and Sensibility: Understanding the Numbers - was Chapter 10; updated for new
edition!
Chapter 18. Integrating Pharmacoeconomic Principles and Pharmacy Management – COMPLETELY NEW!
Chapter 19. Personal Finance – was Chapter 27 ; updated for new edition!
Section 5: Risk Management
Chapter 20. The Basics of Managing Risk - was a bonus e-Chapter, now included in text and updated!
Chapter 21. Insurance Fundamentals - was a bonus e-Chapter, now included in text and updated!
Section 6: Human Resources
Chapter 22. Employment Law Essentials - was Chapter 17; updated for new edition!
Chapter 23. Creating and Identifying Desirable Workplaces - was Chapter 20; updated for new edition!
Chapter 24. Successful Recruitment and Hiring Strategies - was Chapter 18; updated for new edition!
Chapter 25. Effective Performance Management - was Chapter 19; updated for new edition!
Section 7: Marketing and Promotion
Chapter 26. Understanding & Applying Marketing Strategies - was Chapter 15; updated for new edition!
Chapter 27. Advertising and Promotion - was Chapter 16; updated for new edition!
Section 8: Professional Effectiveness
Chapter 28. Developing Professionalism - was Chapter 25; updated for new edition!
Chapter 29. Ethical Decision Making - was Chapter 6; updated for new edition!
Chapter 30. Creating Your Personal Brand and Influencing Others - was Chapter 26; updated for new
edition!
Chapter 31. Innovation and Entrepreneurship - was Chapter 4; updated for new edition!
Chapter 32. Managing Your Time - was Chapter 24; updated for new edition!