Roadmap to the Future:
Product Strategy for UM
Enterprise Systems
Michigan Administrative
Information Services (MAIS)
February 2008
3/22/2016
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What is MAIS?
Business & Finance unit that:
Manages administrative computing systems &
services, infrastructure, and security for UM
•
Designs, implements and supports administrative
systems and services
Supports Ann Arbor (central offices, schools,
colleges & research units); Health System; Flint;
Dearborn
Serves students, staff, faculty and other key
constituents
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MAIS Administrative Systems & Services
M-Pathways:
•
Student Administration
• Human Resources Management Systems
• Financials/Physical Resources
Business Intelligence:
•
M-Reports
• Data Warehouses/Business Objects
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MAIS Administrative Systems & Services
ITSS (Information Technology Security Services)
Imaging
eResearch
eMploy Application Management System
Development/Alumni Systems
Two Factor Authentication/M-Token Security
My LINC Documentation & Training Repository
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What is MAIS Product Strategy?
Formalized process to:
•
Identify potential enhancements, expansions
and improvements to MAIS products &
services
• Align potential MAIS product enhancements
with UM internal/external strategic planning,
influences, goals, and opportunities
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Product Strategy Project Types
Strategic Projects
•
Competitive edge opportunities, new & exciting
technologies, long-range positioning
Mandates
•
Required work efforts because of internal or external
directives (e.g., Regulatory, Regental, Executive)
Quick Wins
•
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Incremental improvements to enhance customer
satisfaction, reduce costs, boost staff efficiencies, etc.
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Product Strategy Process – External
Iteratively confer with campus stakeholders to
understand business priorities, mandates and
opportunities
Identify potential projects
Identify potential project sponsors
Assess campus impact, interest, timetable, and
priority
Communicate & inform as decisions are made
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Product Strategy Process – Internal
Establish capacity for new work
effort & on-going support
Prioritize & categorize projects
Assess ability to accomplish
(tools, skills, ROI)
Coordinate selected projects
with business owners &
sponsors
Schedule & resource based
on business cycle and priority
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Strategic
Projects
and Mandates
Quick Wins
Production
Support
Stable & efficient
operation of existing
systems
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Product Strategy Timeline
Potential projects identified now through March
Preliminary, prioritized project lists due in May
Student Administration Advisory Group and HRMS
Advisory Group finalize project recommendations
Recommendations sent to MAIS Advisory Group
Substantive work effort begins after HEV9 upgrade
stabilization (July/August 2008)
Repeat until next upgrade:
Iterative solicitation and validation of projects & priorities with
stakeholders
Iterative review and adjustment of project priorities with Student
Administration Advisory Group and HRMS Advisory Group
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MAIS Strategic Plan
•
•
•
•
•
Executive officers,
deans, and other
leaders share their
challenges (October 2005)
Key themes identified
MAIS Advisory
Committee, University
leadership, and MAIS
leadership determine
priorities
Living document
Updated annually
U-M MISSION
• Preserve
knowledge
• Create new
knowledge
• Develop future
leaders
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MAIS and ITSS Strategic Objectives
• Protect information assets and privacy
• Promote green solutions
• Reduce administrative tasks for faculty
& staff
• Enable faculty and staff to maximize
our resources
• Enable efficient business processes
• Increase faculty and staff excellence
• Enhance academic units’ ability to connect with individual
students
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MAIS
Priorities
•
eResearch Proposal
Management
•
DAC Replacement—
Constituent Relationship
Management
•
Space Utilization
•
Business Intelligence
•
Service Management
•
HE Upgrade
•
Green Computing Initiative
ITSS
• University IT Security Program
Excerpt from FY08
Budget remarks to the
Regents
President Mary Sue
Coleman
“Difficult and uncertain financial
circumstances require us to further
sharpen our business-like
approach in both our planning and
our operations. ”
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Your Product Strategy Project Ideas
Share business need, vision, idea
Estimate campus interest (only your unit
or applicable to many units?)
Communicate business impact:
• Savings
• Competitiveness
• Satisfaction
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• Business Intelligence
• Compliance
• Efficiencies
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MAIS Advisory Groups
Groups established to provide tactical and
strategic direction to MAIS by product area
Utilize advisory groups and members to
vet ideas; gauge cross-campus interest;
submit, support and prioritize projects
See Groups and Communications on
MAIS website: www.mais.umich.edu
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Who to contact:
Student Administration Product Managers
(mais.sa.prodmgrs@umich.edu)
•
Admissions & Recruiting: Mark Nelson
(mnelson@umich.edu)
• Campus Community: Liz Salley (salley@umich.edu)
• Student Records, Advising, Curriculum: Karen
Kuffner (kkuffner@umich.edu)
• Financial Aid/Student Financials: Elaine Nowak
(enowak@umich.edu)
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Who to contact:
HRMS Product Managers
(mais.hrms.prodmgrs@umich.edu)
•
Human Resources: Judy Aldrich (judyta@umich.edu)
• Campus Community: Liz Salley (salley@umich.edu)
• Payroll / Time & Labor: Scot Yoas
(scotyoas@umich.edu)
• Benefits: Amy Lawrence (amylawre@umich.edu)
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Ideas to Share Today?
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