MC MET C o n s u l t i n g * Management * Human Resources * Business Services Achieving Business Growth through People, Strategies and Process 6th Floor, Artha Graha Building, CBD, Jl. Jend. Sudirman, Kav. 52 Jakarta Pusat, Indonesia. E-mail : met.consulting@gmail.com Ph: 62 21 528 98085 * Cell: 62 – 812 100 23 621 PREPARATIONS & PROJECT PLANNING SITUATIONAL & NEEDS ANALYSIS LEADERSHIP, COMMITMENT & INVOLVEMENT OF TOP & LINE MGT. 1. SYSTEM / PROGRAM DEVELOPMENT. 2. IMPLEMENTATION. REVIEW OPERATIONAL INTEGRATION INTRODUCTION MET Consulting was founded in 2000 under legal permit name of “MET KONSULT”, serving various clients in various industries such as ; Oil & Gas, Mining, Manufacturing, Banking, Retail, Trading, Pharmaceutical, Automotive, Property, Food, Etc. Services offered to the clients are in the areas of ; • Management • Human Resources • Business Services The consultant and trainers’s team of MET have experienced as professional in HR & Management Roles, as well as being consultant in leading consultant firm in Indonesia for over 20 years. 6th Floor, Artha Graha Building, CBD, Jl. Jend. Sudirman, Kav. 52 Jakarta Pusat, Indonesia. E-mail : met.consulting@gmail.com Ph: 62 21 528 98085 * Cell: 62 – 812 100 23 621 CONSULTANCY SERVICES MANAGEMENT & ORGANIZATIONAL : • Vision – Mission – Values - Strategies Cascade • Business Strategic Planning • Organizational Development • Change Management • Organizational Restructuring / Alignment • Roles & Functions Integration • Business Process Review / Improvement • Quality Improvement Programs • Cost Efficiency Programs • ISO 9000 & 1400 Consulting • And Others……. HUMAN RESOURCES PROGRAMS : • HR Audit / HR Needs Analysis • HR Dept. Set-up / Restructurization • Measuring Return on Investment in HR • HR General Advisory Services • Effective People Management System • Expatriate Slots/RPTKA Extension Assistance • Manpower Planning • HR Functions / Staff Outsourcing • Career & Succession Planning • Management Development Program • Talent Management • People Retention Program • Working Climate Enhancement • Retirement Preparatory Assistance • Outplacement Program • Employee Coaching / Counseling Programs • Cross Functional Team Building • HRIS / HR Automation • And Others …… • HR Strategies & System Set-up : - HR Strategies & Plan Development - Competency Based HR Management - Competencies Modeling - Job Design/Analysis/Description - Assessment Center - Compensation & Benefits - Recruitment & Selection - Manpower Planning - Performance Management - Training & Development - Reward & Recognitions - Industrial Relations - Communication Program - HR Policies & Procedures - And others ………. OUTSOURCING : • Administrative Staff • Front Line Staff • Specialists • Operations Staff • Field Staff • Supervisors • Managers RECRUITMENT & ASSESSMENT : • Interview, Test & Selection Programs • Search ; Executive, Managerial, Staff • Assessment Center Programs • Employee Profile & Potentiality Mapping PERFORMANCE MANAGEMENT : • Performance Management System • Goals & KPI Set-up / Alignment • Management by Objectives / MBO • Balanced Score Card Implementation • Performance Mgt. System Automation INDUSTRIAL RELATIONS : • Regulatory Compliance Audit/Review • Company Regulations / KKB Set-up • Industrial Disputes Handling / Mediation • Government Relation Programs PUBLIC RELATIONS & EVENT MANAGEMENT: • Conference / Seminars Arrangements • Annual Meeting Arrangement • Visits & Guests Handling • Employee Gathering Programs • Employee Picnic & Recreation • Company Sports Games Arrangement • Parties & Dinners Arrangement • Entertainment Programs • Advertising, Promotion & Media Relations • Product Launching Programs • Corporate Image Building GENERAL BUSINESS SERVICES : • Business Set-up & Development • Business Studies • Business Surveys • Market Data Collection • General Business Advisory Services • Supplies & General Trading • General Contractor & Civil Works • Community Development Programs IN - HOUSE TRAININGS MANAGEMENT & OTHERS : • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Vision-Mission-Values Orientation Basic Management Skills Strategic Planning Problem Solving & Decision Making Managing Change Organizational Alignment Business Process Improvement ISO 900 & 1400 Six Sigma Managing Service Strategy Time Management Personal Effectiveness Project Management Leading Team Effectively Effective Delegation Business Forecasting for Success Business Plan Set-up Risk Management Financial Analysis Finance for Non Finance Manager Investment Analysis Budgeting Supply Chain Management Inventory Management Interpreneurship Credit Trainings Banking Trainings Safety Trainings Health, Hygiene & Environmental Oil & Gas Related Trainigns BEHAVIOURAL TRAININGS : • Positive Thinking & Assertiveness • Emotional Quotient • Human Character Profiling • Achievement Motivation Training • Team Building • Outbound Programs • Service Excellence • Proactive Actioning Skills • Effective Dealing with Others • Team Membership Effectiveness • Trust & Commitment Building • Effective Relationship Building • Habits of an Effective Person SALES & MARKETING : • Professional Selling Skills • Effective Promotion • Sales Force Management • Effective Marketing Services • Market Research & Analysis • Market Segmentation • Marketing Strategy & Planning • Product / Brand Management • Account Management • Area Management • Category Management • Distribution Management • Effective Public Relations • Promoting Corporate Image • Sales Effectiveness Audit • Marketing Effectiveness Audit HUMAN RESOURCES : • Train the Trainers • Human Resources Management • Competency Based HR Management • Designing Job Description • Effective Interviewing Skills • Effective Recruitment Program • Career Development Planning • Performance Management • Balanced Score Card • Compensation & Benefits • Industrial Relations • Organizational Structure Design LEADERSHIP & PEOPLE MGT: • Basic Leadership • Supervisory Management • Transformational Leadership • Empowering Leadership • Situational Leadership • Coaching and Counseling • Managing People for Results INTERPERSONAL : • Communication Skills • Presentation Skills • Handling Complaints • Handling Conflicts • Effective Writing Skills • Human Relations Skills • Negotiation Skills • Telephone Etiquette/Skills • Influencing Others • English Courses OTHER TRAINING PROGRAMS: • Based on Clients’ Needs MC Clients’ Business Line • Automotive • Retail/Consumer Goods • Courier • Restaurant • Fertilizer • Food • Hotel • Property • Oil Servicing • Financing • Consulting Company • Others. Companies & clients that MET Consultants Ever Conduct HR / OD/ T raining Projects: Kennlines Capital Sardana Group , Medan Ciwangi Berlian Motor Multi Nabati Asahan Express Group Arbys Restaurant Kaltim Prima Coal, Kalimantan Federal Express Kalbe Farma. Arutmin Coal Mine Eroco Petronesia Surya Gemilang Distribution Eisai Opus Management OTI, Singapore. Matahari Putra Prima Harapan Sawit Lestari, Hindoli Sawit Tropical Palm Oil, PNG. Weatherford Gag Nickel, Sorong PAM Jaya A. Kasoem BRI ; Jakarta. Manado, Gorontalo BPR Serasi, Sinar Telaga, Irla Marujaya Sumatera Berlian Motor, Medan Telkom Divre IV, Jateng. Pertamina Anugerah Group Gillette Indonesia. Truba Engineering RenaFocus Aston Appartment Bank PDFCI. Jakarta Consulting Lippoland American Express Astra Credit Buana Inti Cakrawala Sanwa Bank Citibank Philips ……and Others………. HR /OD/Training Projects Ever Rolled– out by MET Consultants Team : HR Strategies Development Project Management. Consulting Operational Set-up Expatriate Slots/RPTKA Extension Organizational & Job Design Job Profiling/Job Description Setting Competency Model Development Assessment Center Roll-out Training Center Set-up Industrial Relations – Terminations. Consulting Business Development Detailer Certifications Programs Detailer Outsourcing Management Out bound & Team Building Program Frontline Selection Program Project Management Training Board of Director Benefits System Compensation System Enhancement Work Climate Assessment Supervisory Management Training Management Development Strategy Branch Closing Program Performance Management System Management Development Program Employee Opinion/Climate Survey HR Policies Set-up Drillers Development Program Market Potentiality Analysis HR & Organizational Audit Corporate HR Function set-up HR Dept. Reengineering Cross Functional Teams Roll-out Quality Improvement Programs HR Procedures Set-up Management by Objective (MBO) Balance Score Card Implementation Executive Search & Recruitment Labour Disputes& Strikes Handling Training Center Set-up Collective Bargaining Agreement Corporate Goals Cascade Selling Skills Training Sales Team Recruitment Leadership Trainings Company Values Cascade HR MIS/EDP Set-up, Training Needs Analysis Corporate Change Management HR System Set-up Visioning Program Management Trainee Program Staff Reduction Program, Communication Program Roll-out Service Excellence Company Newsletter Setting and… others ……………….. WHY NEED HR / MANAGEMENT CONSULTING ? Current Market Situation / Changes • Political Unstability • Economic Crisis • Financial Crisis • New Era; Technology / I.T. • Tight Competition • Free Trade / AFTA • Globalization • Riots/Social Unrest / Security Issues. • New Manpower Law • Professionalism being questioned. Issues Disturbing Business (The consequences of Current situation) • Smaller market share/profit • Cost higher than Profit • Low Staff Productivity • Higher Staff Attrition • Uncondusive Working Climate /Attitude & Morale. • Difficult to terminate Staff. • Lacking Internal Capabilities; Leadership, Functional Skills Managerial, Managing people, Managing Change. • Organization is slow in Responding / Adapting to Changes • Acquisition Threats • Can we survive ???? • How to achieve bus. progress ? Growing Needs to cope -up with the Changes • • • • • • More Customer Focus More Efficient/Productive More innovative Less Bureuchratic Faster in Cycle Time More Transparent • Comply with Regulatory requirements. • Comply & behave with highest Ethical Standards • To Empower the Work Force / Employees. • Respect , Motivate, Train & Retain Employees. COMPETITIVE ADVANTAGE OF MC • Full Range HR Consultancy products / services. • Deep and Complete Client’s Needs Analysis Settings. • Results Based Program Planning & Implementation ( Integrated Framework / Approach ). • Tight Quality Assurance System & Structured Step-by Step Project Phases aimed at Clients Satisfaction & Quality. • Consultants experience in almost all line of business ( Banking / Financial, Consumer, Engineering/Project, Property, Optical, Multilevel Mktg, Government Institution/BUMN, Factory/manufacturing, Trading, Consultancy Firm, Chemical, Food, Construction, Oil, Education, etc). • Local and international Human Resources Network. WHY NEED HR / MANAGEMENT CONSULTING ? Common “Focus Areas” in coping with changes • Line of business / focus COMMON PROGRAMS IN COPING-UP WITH THE CHANGES • Corporate Restructurization • Business Process Reengineering • Products / Services • Total Quality Management • Business Process • Cross Functional Teams • Leadership • Change Management • Balance Score Cards • Organization • Management by Objective (MBO) • Function System/Concept • HR Strategies & Programs Reengineering • Policies & Procedures • Working Climate Enhancement, etc….. • I.T. / MIS / Automation • People Professionalism Maximizing Employees’ Performance & Productivity / Output Why MC Helps MET Consulting (MC) ? Aligning HR Department “Roles” Radar . . . Advisor Bumper . . Maximizing Employees Contribution to Business Change Agent: - System Developer. - Influencer. Implementer. Role Model. . Developing People/Employees . . Administrator Catalyst / Counsellor Communicator MC Helps to Develop/Reengineer/ImproveCompany’s HR Management “System/Functions” for Operational Productivity. Job Design Recruitment , Selection Assessment -VISION, MISSION Strategic HR. Management Compensation & Pers’l Adm. - VALUES - Business Objectives - Competencies (Technical, Mgt., Interpers’l, Personal Profile) Empl./Indust’l Relations Performance Management Training & Development Common HR Contribution Flow (From HR program to business result) Fewer # of employees Efficient HR Cost Org Restructuring Capable HR Specialist HR Dept. Capabilities No major HR Mistakes Internal HR Cons. HR Audit Closing the gaps actions HR Needs Analysis HR Audit Closing the gaps actions Excellent HR Stgy & Process Sustained Business Stgy & Process Align’t HR Dept. Capabilities HR Process automat’n Profitability Growth Frontline Service attitude Good Image & Customer Satisfaction Productive Employees HR Stgy & Process Align’t Capable HR Specialist Internal/Ext HR Consultant HRIS / HR Automation Service as appraisal criteria Service Excellece Training Reward & Consequences Capable Leaders Appraisal data & Assesm’t Train, Rotate, New Hires Condusive Work Climate Proactive ER & IR Program Job Description Training Job Description Set-up Job Competencies Tr. Job Competecy Setup Core Competencies Tr. Core Competency Set-up Training & Career Dev’t Appraisal & Assessm’t data Career & Succession Plan HR Change Mgt Leadership & Involvement - Leadership & Commitment : Framework – MC Data & Reporting - External Data : Approach. Process Imprv’t & Training - Problem Solving. Methodology. Align’t;system , Org’n, Policy - Organizational & Infrastruktur : * Competitor Analysis * Steering Committee Values, KRA, * Market Trends. * Working Committee Perf. Measures. - Training Progr : * Org.Stucture Review * Clients’ Opinion. * Mgt. Involving & * Staff Rotation & * Job Specific Leading Change. Alignment. * Competency based * Post Climate Survey * Competencies Improvement Plan. - Internal Data & * Attitudinal * Job Design Situatn’l Analysis: * Developmental - Orientation & - Change Action * Climate Survey Guidances : Plan / Blue Print. * Cascade Program; * Mgt.Opinion Survey - Guides/Manuals : Objectives, Values, * HR Audit. KRA, Measures. * Policies/procedures - Systems & Policies * Policies & Procedrs * Staff Assessment. * HR System/Concept - Communication : * Compensation Syst. Improvem’t Prog: * Integrated Com’n * Performance Plan - Reporting : Program. * Products/Services * Coaching & Counsel * Change Program * Cost Efficiency - Involvement : * Perf. Appraisal Progress Report. * Reward & Recog’n * Climate Survey * Business Process * Career Planning. * Working Committee *Bureaucrachy Busting * HR Policies/Procdr * Quality Teams * Corp Objectives, Detailed HR CONSULTANCY PROJECT PHASES - Our Methodology Preparations & Planning Problem Identification 1. Preliminary Needs & Situational Analysis. 10. HR Systems & Programs Audit - 1st Phase. 2. Contract Signing. 12. Climate Survey. 3. Project Team Setup 13. Focus Group Discussions. 4. Briefing to Team. 5. Project Rol-out Action Plan Set-up. 14. Problem Identification. 15. Root-Cause 6. Pre-Roll-out Coord. Analysis. with Top Mgt. 16. Review the Pre7. Pre-rollout AnnRoll-out Concept ouncement by /System Proposal. Top Mgt. 17. Revisions on the 8. Project Facilities pre-rollout / Equipment Concept/Proposal Finalization. (If Necessary). 9. Counter Part Team Appointment. Leadership & Commitment Contract/phase 18. HR Dept. Alignment. /Operational System Set-up & HR Policies, Procedures Dev’t. 19. Measures Alignment / Set-up. 21. Meeting & Present’n to Line Mgt. System/Progr. Dev’t or Align’t 25. System / Program Development : - Strategic HR Mgt. - Competency Standards 26. HR Systems Audit - 2nd Phase. 27. Measures & Results Review. - Job Design /Description 28. Climate Survey -2nd Phase. - Recruitment & Selection , 22. Steering Committees Set-up. - Compensation Benefits & HR Admin. 23. Setting up Mechanism to show Mgt. Leading & Supporting the Change Process. - Performance Mgt. 24. Periodic Publication on ; - Mgt. Leadership & Support to Change Process. - Program Progress. Review Results & Measures. - Training & Development - Employee / Industrial Relations. System Adjust’n / Integration 29. HR Systems / Policies Adjustm’t / Integration. 30. Measures Adustm’t 31. Standardizations. 32. Documentation. Our Results Based Training Approach 10. Pre-program “Individual Project Write-up” alignment with Company & Depart’l Objectives & K.R.A. 11. Individual project implementation Pre-program “Individual project” write-up. 12. Presentation & Review session on In-class “Skill Based Learning” : individual project implementation - Case studies ( the results and Issues ). - Quiz & game 13. Necessary adjustments on the - Group discussions settings for the individual project. - Group & individual presentations 14. Re-implement the individual project - Role plays at work to maximize results. - Feedback sessions on role play : 15. Facilitators help line & coaching * By individual participants during the project implementation * By other participants at work. * By the facilitator 16. Benchmarking visits to center of - In class knowledge application excellence. - In class coaching clinics & guides 17. Initiatives write-up from the - Brought home assignments benchmarking visits. Post program application action plan 18. System/Policies/Procedures Improwrite-up and implementation. vement proposals for application Post program at work assessment : at work. (Superior ~ Peer ~ Subordinate) 19. Reporting results & documentation. Skills Knowledge 6. 7. 1. Pre-program instruction & guides. 2. “ “ reading materials. 3. “ “ assessments : (knowledge & personal profile). 4. In-class two ways learning model : - Expectations clarifications - Discussion on pre reading mat’l - Lectures on the subject. - Questions & answers - Reading & comprehension - Quiz on concept/subject/material - End-program expectation review - “ “ knowledge assessm’t 8. 5. Post program individual report - Knowledge development results 9. - Individual job fit & potentiality Results Integrated Training Needs Analysis Well experienced Instructor/Facilitator Solution based training materials MC Organization Senior Consultant : Business Development Business Development Assistants Managing Partner & Lead Consultant Senior Consultant : Operations Support Operations Support Assistants Senior Consultant : Consulting Works HR / Mgt Consultants: - Human Resources - Organization Devm’t - Training Programs & Trainers. - Quality Improvment Org’n & Job Design Strategic HR Mgt. Compensation & Benefits Employee / Industrial Relations Performance Management Reward & Reconition Recruitment & Selection Training & Development HR Data & Information System RESULTS OF CONSULTANCY PROGRAMS Individual : Company : 1. Higher Motivation & Loyalty level 1. 2. 3. 4. 5. 6. 7. 8. 2. 3. 4. 5. 6. Increased Job Satisfaction More Positive Attitude at work More Qualifed Staff (Meet Job Reqm’t) Career Progress / Movement Staff Wellfare Improvement Productivity Improvement & Reduce Cost Improved Efficiency of Work Process More Positive Working Climate Government Regulations Compliance Better Quality of Product & Services Stronger Company Capability to Compete Good Company Image in the Market Attracting Talents to join the Company MC Helps build “People Professionalism” for GROWTH Business Growth ATTRACTS TALENTS FROM THE MARKET TEAM WORK & SYNERGY PRODUCTIVITY & GOOD IMAGE CREATIVE TO SOLVE PROBLEM HIGH COMPETENCIES (Functional, Management, Interpersonal ) Positive Attitude at Work Place Source: DTT Analysis Ethical Conduct Compliance CONDUSIVE WORKING CLIMATE SENIOR CONSULTANT PROFILE: Billy Assa is a strong solution provider in the field of Human Resources and Change Management. He is also a hands-on practitioner in the area of Working Climate Enhancement as well as Industrial Relations and Manpower Rationalization. Certified by leading international people management trainings and people profiling institute such as DDI and Carlson Learning USA, he runs various kinds of People Management /Leadership Trainings as well as “Employee Assessment Programs” for many clients. He has extensive role as a consultant, including with one of the big four consulting firm, Deloitte Touche Tohmatsu as Human Capital Director. In addition to that role he is now also acting as the Corporate HR advisor for several local and multinational companies where he delivers Human Resources and Change Management, Training and Quality Improvement consultancy. Prior to this role, he had served several multinational and local companies as Human Resources Director and Professional over the period of 20 years, In various industries such as ; Oil & Gas, Mining, Manufacturing, Banking & Financial, Consulting, Automotive, Engineering, Trading, Pharmaceutical, Property, Retail, Freight, and Food. Number of other international consultant’s certification had also been been done by the incumbent such as; Human Capital Consultant Course – Deloitte Beijing, Business Advisory Course – Deloitte Jakarta, Change Management Consultant Certification - Achieve International Amsterdam, H R Change Programs Roll-out American Express Orlando USA, Managing Organizational Change American Express Tokyo, and Business Process Improvement Certification by American Express – Bangkok. Besides that, he also was certified by Euromoney London on Strategic Human Resources Management, and by Australian Institute of Management on Human Resources Strategic Planning. With accumulation of consultancy as well as practical HR management experiences and his trainers skills on People Management, the HR Consulting and training programs to be rolled-out will indeed add value to the clients’ company in achieving highly performing organization and empowered work force for business progress. CONSULTING TEAM Jack Adolop alumni of IKIP & STEI Pionier Manado, he served for several companies as Branch and Business Manager, including Bank Rakyat Indonesia. He had extensive experience in Java and Sulawesi area as Banker and Auditor, before becoming a consultant to MET Consulting. He brought Business Management, Organizational Audit, Banking Operations, Economy, Financial Statement Analysis, and Supervisory/Leadership capabilities, as well as Industrial Relations and Labour Disputes Handling Expertise. With over 22 years of exposure in above activities, Jack Has a combination of Business, Financial, Management and Organizational Effectiveness capabilities to benefit the clients. Johana S. Ambarwati. Hold a Masteral Degree from STIE Jayakarta, she has around 18 years of experience of operational Human Resources, Management and Consulting activities in various leading organization, such as Grand Melia Hotel, Mandarin Oriental Jakarta, Indocater and Trimitra Consulting. She has strong expertise in Human Resources S ystem and Policies, Public Relations, ISO and Quality Management, Service Management, and English Language Programs. The wide exposure to these activities made her satisfied the clients she ever engaged up to now. Siti Rahmawati. Is a Psycholog graduated from YAI. She runs various Assessment, Selection and Coaching as well as Potentiality Development Programs. She works for several consulting firm before serving MET Consulting as Associate Consultant. Ricardo Hasibuan. Holding an S1 degree in Information and Technology from Binus, Jakarta, Ricardo has brought Information Technology sense to MET Consulting operational Data and Information management. He is the practice leaders for HR Information System Program as well to organize seminars and training on IT realted matters. He also serve as a consultant to assist the HR & OD Consulting Practise Leader, in rolling out programs to meet MET Consulting clients needs. With his good Human Relations and Communication as well as Facilitating Skills, he is a go to person for many MET Consulting clients he had served up to know. and other MC Consultants & Trainers Team……… THANK YOU MC MET Consulting * Management * Human Resources * Business Services 6th Floor, Artha Graha Building, CBD, Jl. Jend. Sudirman, Kav. 52 Jakarta Pusat, Indonesia. E-mail : met.consulting@gmail.com Ph: 62 21 528 98085 * Cell: 62 – 812 100 23 621