Post-meeting Survey
58th SCIJ Meeting
Banff – Alberta
1. Introduction
Now that summer is behind us and we are once again well on our way to yet
another SCIJ rendez-vous, the organizing committee of the 58th SCIJ meeting in
Banff, Alberta wanted to share with you the results of the survey that 32% of all
participants took the time to fill out. The does not include the rankings received
by Canadian members.
We hope the feedback we received will help shape a stronger organization, richer
meetings and more active participation and more open discussions. We’d also
like to thank everyone who took the time to fill out the survey.
Question 1.
Rate your registration experience
Going into the meeting we knew that even though Canada would generate excitement as
a destination, holding two other meetings outside Europe within the same year would
make participation in our event challenging. In comparison to the 1995 meeting, which
had 225 participants, the 58th meeting had 202.
Rate your registration experience
80
70
Total Disaster
60
Needs improvement
50
Good job
40
Great job
30
You knocked my socks off
20
10
0
Online registration
process?
Reservation and payment
system?
Online support?
User Experience?
Question 1.
Rate your registration experience
What worked?
• A registration system that, if kept in use, will help SCIJ build a rich membership
directory that won’t require constant re-entering or refilling.
• Collecting funds in advance ensured a greater sense of commitment to participate.
• While it may have been a little more difficult for some to finalize, we paid a lot of
attention to making sure the process was as smooth as possible for all the participants.
• With the profiles already entered into the system, the registration process should be
much easier as SCIJ moves forward.
• SCIJ is now ready for the e-commerce era.
What to improve?
• Allow for team registrations.
• Add more functionality to the registration system, so as to make it more flexible.
Question 2.
Rate us on the quality of information
For the most part all respondents were happy with the quality of the information they received.
However, according to some respondents, we could have delivered some of the information in
a timelier manner.
Rate us on the quality of our communications.
Answer Options
Was the SCIJ invitation sent out in enough time to plan
Communications leading up to the meeting?
Response time and quality of the answer when you wrote
Frequency of the communication?
Information relevance?
Information clarity?
Information timeliness?
Story ideas?
Website (www.scij.ca) ?
Quality of information on website?
Total
Needs
Good job
Disaster im provem ent
0
0
0
0
0
2
1
0
0
0
0
3
2
3
4
3
5
7
2
3
16
15
16
25
20
27
25
22
15
17
Great job
You knocked Response
m y socks off
Count
37
35
22
31
34
26
21
25
37
36
answered
skipped
15
10
12
8
7
6
6
10
12
10
question
question
51
49
49
50
48
50
45
49
49
49
51
0
Question 2.
Rate us on the quality of information
What worked?
• Frequent communication with members.
• A quality website, wherein all the information was centrally located, helped ensure
that everyone was kept up to date.
What to improve?
• We could maximize use of web to report on the meeting with daily online updates.
Questions 3. – 4.
Pre and Post tour programs
Among all participants who responded, the Jasper pre and post tours along with the
Calgary experience ranked highest among all tour programs offered.
If you participated, how did we do?
30
25
Total Disaster
20
Needs improvement
Good job
15
Great job
You knocked my socks off
10
Did not participate
5
0
Edmonton
Adventure
Jasper,
Wonderful by
Nature
Calgary à la Shadow Lake Build your own Build your own
Carte
Lodge
ski tour
itinerary
Question 5.
How did you rate the following?
An overwhelming majority of survey participants enjoyed the hotel accommodations and the quality of the meals that
were served during the week.
The expedient and organized check-in process upon arrival made things quite a bit smoother and more expedient for a
number of participants.
H o w d o y o u ra te the fo llo wing ?
Ans we r Op tio ns
Airport Arrivals
Bus Transfers to Banff
Hotel and Meeting check-in
Hotel Rooms
Lunches
Dinners
Breakfast
Bus Transfers back to airport
Airport Departures
T o ta l
D is a s te r
2
1
0
0
0
1
0
2
2
Needs
imp ro v e me n
t
2
1
8
2
1
1
3
1
2
Go o d jo b
Gre a t jo b
13
11
9
16
18
13
14
11
12
29
35
35
29
32
31
36
37
34
Yo u k no c k e d R e s p o ns e
my s o c k s o ff
Co unt
13
14
15
20
16
21
14
13
11
a ns we re d q ue s tio n
s k ip p e d q ue s tio n
44
43
50
50
50
50
50
48
45
50
1
Question 5.
How did you rate the following?
What worked?
•
•
•
The check-in process.
The expediency in getting to the rooms.
The food quality.
What to improve?
•
•
Both the ski rental pickup and ski room facilities at the hotel could have been better
organized.
Nordic ski rentals could have also been better organized.
Question 6.
How would you rate the following presentations?
•
•
•
•
The ‘Will Gadd’ presentation was the most popular with all SCIJ participants in Banff/Lake
Louise, Alberta.
This was closely followed by the ‘Digital Divide’ presentation with Frédéric Boulay, Stéphane
Gagné and Jules Older.
The ‘Hamster Wheel’ presentation with Jean-Francois Lisée, David Halton and Jean-Michel
Leprince was the next most popular.
The least popular speaker was the oil sands representative; this was largely due to the quality of
the speaker and to the room’s configuration which proved less than ideal in maintaining audience
attention.
H o w w o u l d ra te th e fo l l o w i n g ?
An sw e r Op ti o n s
Will Gadd
The Hampster Wheel (Lisée, Halton, Leprince)
Canadian Association of Petroleum Producers (Monday
Canadian Tourism Commission – Steve Podborski
Digital Era: Future of Media (Boulay, Gagné, Older)
Canmore Nordic Centre – John Samms, Canmore Nordic
To ta l
D i sa ste r
Needs
i m p ro ve m e n t
Go o d j o b
Gre a t j o b
Yo u kn o cke d
m y so cks o ff
R e sp o n se
Co u n t
0
0
4
0
0
0
1
5
20
9
3
7
19
26
24
27
23
28
21
17
12
22
14
15
13
7
5
6
9
5
40
40
45
46
36
41
a n sw e re d q u e sti o n
ski p p e d q u e sti o n
48
3
Question 6.
How would you rate the following presentations?
What worked?
• Good content.
• A theatre-style venue with comfortable seating, good lighting and a good
sound system.
• A respectful audience who listened and participated.
What to improve?
• Less than ideal room configurations at Lake Louise.
• Poor quality audio systems at Lake Louise.
Question 7.
How would you rate your Sunday free day activity?
Most people enjoyed the organized activity day that was held on Sunday. The most popular activity
was the ‘Flavour of the Region’ (culinary tour).
H o w wo uld y o ur ra te the a c tiv ity y o u s e le c te d ?
Ans we r Op tio ns
Flavours of the region
Banff Mountain Culture
Ice Explore in Johnston Canyon
Culinary Tour
Picture This
Snowshoeing
Nordic Skiing at Lake Louise
T o ta l
D is a s te r
Needs
imp ro v e me nt
Go o d jo b
Gre a t jo b
0
0
0
0
0
0
0
0
2
4
0
2
0
3
2
5
2
2
1
2
4
9
4
9
6
7
4
7
Yo u k no c k e d R e s p o ns e
my s o c k s o ff
Co unt
1
4
2
1
3
4
1
9
12
15
5
9
7
11
a ns we re d q ue s tio n
s k ip p e d q ue s tio n
What worked?
• During a previous survey, members identified a photography workshop as an activity
they most wanted to learn about.
What to improve?
• Offer participants an additional ski day.
• Perhaps organize these ‘free day’ activities so they follow the Nordic ski competition.
46
5
Question 8.
Which activity did you like the most?
The planning of this activity inspired many discussions among the organizing committee, but in the end SCIJ
members thought the black-tie Gala evening was the best overall activity, proving once again that SCIJ is open
to exploring new boundaries and ideas. In the end, we were glad to go ahead with it. Monday après-ski at Lake
Louise and Nations Night were among the most popular events, while most people enjoyed the skiing at
Sunshine Village. Although we planned the meeting on a step-by-step basis, doing a World Cup-style bib
draw would need some improvement.
Ov e ra ll, ho w wo uld y o u ra te e a c h o ne o f the fo llo wing a c tiv itie s ?
A ns we r Op tio ns
Opening Ceremony (Sunday)
Ski Louise (Monday)
Après-ski Louise (Monday)
Torchlight Dinner Louise (Monday)
Bib Draw (Lake Louise)
Ski Norquay (Tuesday)
Downhill Race (Mt. Norquay)
Nations Night (Norquay)
Sunshine Village (Wednesday)
Wild Bills – Calgary Stampede (Wednesday
Canmore Nordic Centre (Thursday)
Nordic Ski Race
General Assembly Venue
General Assembly content
Alberta Public Affairs (Thursday night – Banff
Free ski day or Activity (Friday)
Turkey 59th Meeting presentation (Friday)
Friday Gala Evening (Friday night)
T o ta l
D is a s te r
Needs
im p ro v e m e nt
Go o d
jo b
Gre a t
jo b
Y o u k no c k e d
m y s o c k s o ff
R e s p o ns e
Co unt
1
0
0
0
8
0
1
0
0
1
0
2
1
2
1
0
0
0
7
1
2
4
15
2
11
4
0
4
4
14
5
9
6
1
6
3
31
14
12
17
15
25
22
13
7
19
19
19
23
23
23
20
25
15
18
30
24
23
14
28
22
27
27
23
26
17
23
16
23
28
23
19
5
18
22
16
6
8
8
18
26
13
9
7
8
9
6
11
7
27
48
48
45
46
42
48
48
46
46
46
44
44
45
44
44
46
46
48
a ns we re d q ue s tio n
s k ip p e d q ue s tio n
48
3
Question 8.
Which activity did you like the most?
What worked?
•
•
•
Meticulous attention to a program that offered participants a good overview of the
region and the province.
Excellent participation rates from our members.
Participants who respected the events and the speakers.
What to improve?
•
•
•
•
•
The World Cup-style bib draw for the ski race.
The length of the speeches during the opening ceremony. - The downhill ski race
could have been a little more challenging.
The Nordic ski race required clearer signage, more race volunteers to monitor the
race, and a better consolidation of results by the race organizers.
More free time. This can easily be achieved in meetings where there is limited
bussing or where the hotel is within walking distance of the ski lifts. Unfortunately,
Banff’s expansive Rocky Mountains did not afford us this opportunity. If events were
held in the hotel, this could also save considerable time.
Also, if organizers are able to secure two or three major sponsors, this could
potentially reduce the number of presentations during the week. But as most
organizers will realize, this is not always possible unless participating SCIJ members
are willing to contribute more cash.
Free Forum Comments
Free Forum Comments:
Click on the links within the website section to see what members said
in general. The comments are unedited but provide you with some
insights from our members.
http://www.scij.ca/index.php/en/survey
You can also download the document to see who produced stories
about Banff (so far).