ROBERT LEE HOEHL E
3600 Mary Lynn Drive
Urbandale, IA 50322
(515)491-8603
Robert.hoehle@ gmail.com
LinkedIn: www.linkedin.com/in/roberthoehle
OBJECTIVE
To acquire a challenging position in an IT environment where I can best utilize my computer
software, technical skills and education and continue to learn, develop and succeed.
SKILLS PROFILE
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Enrolled in ITT Tech, fall 2013 for Computer Programming/ Networking (flexible
hours, taking night courses), expected graduation Spring 2015. 
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Studying Software Development/programming: HTML5, CSS3, Java Script,
JQuery, Python, C, Java, .NET, and other languages at ITT Tech. 
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Operating Systems: Windows mainly; XP/7/8/ Server 2008 R2, also Mac, and Linux. 
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Desktop, LAN/WAN, Troubleshooting, OSI Seven Layer Model, SCCM, Virtualization,
OS Deployment/Imaging, registry settings, software deployment. 
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Remotely access computers to support end users. 
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Hardware: PC, Processors, Motherboards, RA M, Hard Drives, Optical Drives, Expansion
Cards, Routers/Switches, Bridges, Network interface Cards (NIC), Cabling. 
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Protocols: TCP/IP, Dynamic Host Configuration Protocol (DHCP), Domain Name
Services (DNS), Post Office Protocol (POP3). 
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Domain services: Print servers, active directory, folder permissions, and user accounts. 
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Currently studying for more Certifications: Microsoft, CompTIA. 
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While in Pharmacy, implemented and installed the pharmacy computer systems
(servers/desktops) in the district and acted as a local support desk. 
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Post Deployment Engineer, Atos
Des Moines, IA
6/18/2014 — 8/1/2014
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Migrate computers from Windows XP to Windows 7 with SCCM.
Support any software used within the company.
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Set up work stations as needed.
Outlook configurations: pst files, ost files.
Set or reset passwords within AD and maintain the AD data as needed.
Submit help tickets and emails, and respond as required.
DMACC, IT Specialist
Des Moines, IA
12/18/2013 — 3/30/2014
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Worked on computer repair, printers, and projectors.
Troubleshoot any device in need of servicing including mobile
devices.
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Set up any work area requested.
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Sat in as IT support for any special event requested: Helped set
up or troubleshoot any item needed for the event.
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Was acting IT Admin for anything on the Southridge site:
Ordered items as needed, repair, replace, image, or anything IT
requested.
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Took incoming phone calls as Help-Desk, and fixed or escalated as
needed.
Domain Administrator/Technical Support
Southeast Polk County Schools, Des Moines, IA
9/9/2013 — 11/20/2013
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Maintain, troubleshoot, and/or repair any computers/printers/ projectors/other
devices that are in need of servicing.
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Set up workstations.
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Report/document through the help desk ticketing system.
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Driver repair, add devices, edit registries, image systems, fix hardware,
troubleshoot network, and a variety of other tasks.
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Domain Services: Active directory, print services, customize folders permissions, items
and access, work with user accounts.
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Add or maintain software as needed (physically or remotely): Office, CAD, browsers,
other software needs depending on the client’s computer environment.
Prepared for return to college and completed computer certifications
11/1/2012 — 9/1/2013
Kmart Pharmacy, Pharmacist/Pharmacy Manager
Urbandale, IA
4/1/2002 — 11/30/2012
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Began as a floater for the region, was promoted to a manager position.
Successfully managed and maintained the Ames pharmacy from 2004 to 2009.
Transferred to Urbandale area; Worked with the community and created immunization
services for the area.
EDUCATION
ITT Technical Institute, Computer Software, Currently enrolled, Night Classes (flexible)
Currently working on MCSA for Windows 7, Summer 2014
CompTIA A+ Certified (801 and 802) February 2013
Network+ Certified May 2013
Drake University, Pharmacy,Graduated in May 1994,GPA: 3.0