ANTHONY OTTO
7615 Leon Avenue, Panama City, FL 32409 | (850)265-9660 | aso03@my.fsu.edu
SUMMARY PROFILE
Exceptional customer service professional with active Secret Security Clearance; Successful
background working with customers, customer accounts, and safe-guarding confidential
information; Demonstrate highly successful managerial skills with an excellent work ethic;
Friendly with a positive attitude and proven ability to meet company goals in a sales and customer
service atmosphere; Possess excellent communication, interpersonal, and computer skills; Highly
capable to work well under pressure in both individual and team environments; Achieve company
goals and quotas while meeting deadlines.
EDUCATION
Master’s Degree in Management, Troy University, Panama City, FL
Bachelor’s Degree in Criminology, Florida State University, Panama City, FL
Associate’s Degree in Arts, Gulf Coast Community College, Panama City, FL
Key Strengths:
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Excellent Customer Service Skills
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Flexible Work Schedule
Exceptional Communication and
Written Skills
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Team Player and Highly
Responsible
Highly Professional and Courteous
Exceptional Leadership and
Motivational Abilities
PROFESSIONAL PROFILE
Management
 Supervise, develop, and coach employees engaged in sales, inventory-taking, reconciling
cash receipts, and in performing services for customers.
 Complete and deliver employee performance appraisals.
 Enforce company policies and educated employees regarding any change in policy.
 Monitor sales activities to ensure that customers receive satisfactory service and quality
goods while company metrics are being attained.
 Verify all employee time cards for accuracy and employee signatures.
 Conduct remedial training for employees and issue written warnings.
 Develop store work schedules based on projected revenue and store events.
 Handle customer disputes in a customer friendly manner while following company policies.
 Instruct staff on how to handle difficult and complicated sales.
 Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing
workers when appropriate.
 Examine merchandise to ensure that it is correctly priced and displayed and that it functions
as advertised.
 Display store marketing material according to company marketing guide.
Customer Service
ANTHONY OTTO – PAGE 2
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Create customer accounts according to company policy in an efficient manner.
Recommend and sale customer products by maintaining excellent knowledge of company
products and services.
Confer with customers by telephone or in person to provide information about products or
services, take or enter orders, collect on past due accounts, or obtain details of complaints.
Perform daily and monthly inventory counts on store merchandise.
Handle all incoming and outgoing calls in a professional and friendly manner.
Prepare daily bank deposits and take bank deposits to the bank.
Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.
Determine charges for services requested, collect deposits or payments, or arrange for
billing.
Process high volume transactions in a professional and highly efficient manner.
Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
Clean store restrooms, vacuum floors, dust, clean work area and windows.
EMPLOYMENT HISTORY
Seaman, US Navy, Great Lakes, IL (March 2013 – April 2013)
Custodian, Trailboss Trusted Hand Services Joint Venture, Panama City, FL (November 2012 –
February 2013)
Transportation Security Officer, Transportation Security Administration, Panama City, FL (July
2012 – October 2012)
Warehouse Specialist, Logistics Support Inc, Panama City, FL (May 2012 – June 2012)
Shift Lieutenant/Security Officer, American Security Programs Inc, Panama City, FL (March
2009 – December 2011)
Assistant Manager/Customer Service Associate, Movie Gallery Inc, Panama City, FL (December
1999 – December 2009)
REFERENCES
Available Upon Request