Panel 2 – Case Studies from Asia
Session 4.4.2, 5th World Water Forum
18 March 2009
Ryan Yuen
Director, East Asia & Pacific
International Water Association
1. There are many examples of goodperforming utilities in Asia, be it public or
private
2. Many good-performing public utilities
go about doing their job quietly and
efficiently
- Vietnam (Haiphong, Hue)
- Philippines (water districts outside Manila)
- Hong Kong (HK Water Supply Dept)
- Taiwan (Taipei Water Dept, Taiwan Water
Corporation)
3. Private operators carry with them
higher profiles, but many have led to
improved service deliveries to the areas
they serve
- Philippines (Manila Water, Maynilad)
- Malaysia (Ranhill, Puncak Niaga, IWK)
- Macao (Macao Water)
4. Key is to understand what are the
factors for success or failures, and adapt
and tailor to every unique local conditions
- personal leadership
- role of government (federal, state, municipal)
- stakeholder involvement
- communications
- pricing and cost recovery
- many others….
5. To allow water utilities to help each
other, Water Operators Partnerships have
taken off in a big way in Asia
WaterLinks – a Asia-wide regional partnership network to
coordinate, develop and implement water operator twinning
partnerships, capacity building and knowledge dissemination
www.waterlinks.org
Focus Area
Connecting
the Urban
Poor
Continuous
Water Supply
Water Quality
NRW and
Operational
Efficiencies
Twinning Partners
Facilitation
Support
MWCI – Medan
Expanding water services to poor communities in Medan, Indonesia
USAID
Ranhill – MJP
Converting from intermittent to continuous water supply in Badlapur, India
USAID
Ranhill – PDAM
Surabaya
Enabling and sustaining continuous water supply in Surabaya, Indonesia
USAID
Korea Water - Dhaka
Improving water quality and management practices in Dhaka, Bangladesh
ADB
Ranhill – PWA
Improving water quality management and optimizing operations in Nakorn
Nayok, Thailand
USAID
MWCI – Danang
Improving water quality in distribution system in Danang, Vietnam
USAID
Ranhill – Davao
Reducing NRW and improving management practices in Davao, Philippines
ADB
Male – Thimpu
Reducing NRW and improving management practices in Thimpu, Bhutan
ADB
City West – Cebu
Reducing NRW and improving management practices in Cebu, Philippines
ADB
PPWSA – Binh Doung
Reducing NRW and improving distribution system in Binh Doung, Vietnam
ADB
Haiphong - Danang
Reducing NRW and improving management practices in Danang, Vietnam
ADB
JUSCO – NWSDB
Reducing NRW and Energy Savings for water supply delivery in Sri Lanka
ADB
MWSS – Yancheng
Instituting a customer feedback system on concessionaire performance in
Yancheng, China
USAID
LA DWP - Shenzhen
Developing a customer feedback system for water quality monitoring in
Shenzhen, China
USAID
IWK – Medan
Promoting and increasing demand for sanitation services in Medan, Indonesia
USAID
King County - WMA
Optimizing wastewater treatment plant processes in Krabi, Thailand
USAID
Customer
Orientation
Sanitation
Services
Focus Area
Thank you!