Network Upgrade Project Management Plan Revision Status: Draft Document Control Information Document Author: Irving Treviño Project: Network Upgrade Project Manager: Irving Treviño Project Phase: Project Management Plan Document Approver(s): Approver Name Arturo Manrique Role Program Manager Summary of Changes: The Document Author is authorized to make the following types of changes to the document without requiring that the document be re-approved: Editorial, formatting, and spelling Clarification Changes to this document are summarized in the following table in reverse chronological order (latest version first). Revision 1.0 Date Created by 25/02/2013 Irving Treviño Short Description of Changes Initial Version of approved document 2 Table of Contents 1. Introduction ............................................................................................................... 4 1.1 Purpose .......................................................................................................... 4 1.2 Scope.............................................................................................................. 4 1.3 Intended Audience .......................................................................................... 5 1.4 Overview ......................................................................................................... 5 2. Roles......................................................................................................................... 5 3. Plans ......................................................................................................................... 6 3.1 Project charter................................................................................................. 6 3.2 Project scope management ............................................................................ 7 3.2.1 Work product list ........................................................................................ 7 3.2.2 High-level Work breakdown structure (WBS)............................................. 8 3.3 Project Time Management .............................................................................. 9 3.4 Project cost management ............................................................................... 9 3.7 Project communications management .......................................................... 10 4. Procedures ............................................................................................................. 11 4.1 Action management ...................................................................................... 11 3 1. Introduction 1.1 Purpose Upgrading the network is a necessary prerequisite to prepare both for the future growth of the company and the upcoming convergence of voice and data communications. By building scalability into the project, NetCom as chief of the technological development department is helping the company stay ahead of the technological curve. With the increased day-to-day use of the network for communications, research, and information sharing, having a modern, reliable, and secure network becomes even more critical in order to fulfill today’s challenging world. The purpose of this project management plan summary is to: Provide a “table of contents” for the project management plan. Help ensure that all members of the project team understand how the project will be managed and their roles within the management process. Document the agreement between the project manager and the program manager regarding how the project will be managed. Document any agreed deviations from constituency policy and practice that have been agreed with program manager. Provide a starting point for project audits or compliance reviews. 1.2 Scope The Network Upgrade Project will produce the company network with improved reliability, faster data transfer speeds, increased security, and the ability to grow to meet the changing needs of the market. As computer usage and the demands on the company network have increased exponentially in the past years, we are looking forward to make our systems more scalable, efficient and versatile by accomplishing the next goals: Company backbone operating at 10 Gigabits per second (Gbps). 1 Gbps connections to each facility from the backbone network. 100 Megabits per second (Mbps) connections from desktop stations. 4 1.3 Adequate each building (An appropriate HVAC system, dedicated 120v, 20 amp electrical circuits, and secure, limited access for network administrators). Category 6 cabling to replace all Category 5 data cabling. New conduit, raceway, and cable tray to allow for easy installation of new and improved cabling in future decades. Implement wireless in two of our buildings. New equipment. Intended Audience This document is intended for all technical personnel associated with the project as well as program managers, co-project managers, workers, stakeholders and auditors. 1.4 Overview The following is a list of the people involved in the project, as well as the development of the project in detail. We will also review everything about costs, time, and scope, quality procedures, among other important things. Everything is structured so that it can be interpreted as a guideline, seeking to establish best practices through the project development. 2. Roles Arturo Manrique, CEO and Chief of Technology Development. Arturo is our program manager, he will not only be managing the day-to-day financial aspects of the project, but Arturo is taking charge of the communication strategy, which will be executed by other collaborators. Irving Treviño, Director of Information Technology Services. Irving is managing the project, as well as managing the construction that is required to install the new equipment in the closets around the company sites. 5 Billy Steaker, Director of Network & Systems Services. Billy will be the ‘on-the-ground’ co-project manager for the project, working with Irving Treviño in the day-to-day operations of the network implementation. Trey Williams, Networking Engineer. Trey is our lead technical team member for the network upgrade. He will be shadowing the tech team during the implementation and will be in charge of training the rest of the group in some specific areas. Chief at the PMO. Janice Walker, Systems Engineer. She will be part of the systems team that will oversee the transition of the server fleet from the old network to the new. Janice is also well-versed in data center management and power requirements, key components of the network upgrade project. John Gallager, Database Administrator. John is an important cog in the inner workings of the network & systems team. He will be supporting all of the team members during this project in order to maintain excellence in our current systems, convey timely technical information, and to help out wherever he is needed. Daniel Shultz, Senior Security Engineer. The most technical aspect of deploying wireless is getting a good, secure connection. Daniel is one of the most successful professionals in the field of security and wireless. 3. Plans 3.1 Project charter Name Arturo Manrique Irving Treviño Billy Steaker Trey Williams Janice Walker Daniel Shultz Role CEO, Program Manager Project Manager Co-Project manager Technology Development Chief Technical Chief Design Chief Consultant ID TSRS-2937 986689-ES 986-HSHSJ 8770-SHSH HHS-39632 SSS-22022 6 3.2 Project scope management The planning of the network upgrade begins after the initial site survey and reports are complete. It consists of: Requirements Gathering o The design team in contact with the ISP analyzes the information to determine network requirements and then generates an analysis report. o If insufficient information is available to properly determine the best network upgrade path to follow, o This team may request additional information. Selection and Design o When the analysis report is complete, devices and cabling are selected. The design team creates multiple designs and shares them with other members on the project. o It is during this step that any weaknesses of the design can be identified and addressed. Also during this phase, prototypes are created and tested. A successful prototype is a good indicator of how the new network will operate. Implementation o A good implementation schedule must allow time for unexpected events and also schedules events to keep disruption of the company’s business to a minimum. o Staying in constant communication with the people involved in the business objectives and services during the installation is critical to the project’s success. Operation o When the network implementation phase is complete, the network moves into a production environment. o If all steps up to this point have been properly completed, very few unexpected incidents should occur when the network moves into the operation phase. Evaluation o After the network is operational, the design and implementation must be reviewed and evaluated against the original design objectives. It is important that, at each phase, careful planning and review occur to ensure that the project goes smoothly and the installation is successful. 7 3.2.1 Work product list Requirements Gathering Purchasing network devices and the installation of cabling for a network upgrade is only the beginning. Networks must be both reliable and available. Reliability is usually achieved by adding redundant components to the network. After all this considerations being gathered, the network design team must determine the level of redundancy to incorporate to achieve the necessary reliability. Planning for the network installation must include planning the logical addressing, which is considered at the very beginning. Selection and Design Cabling Considerations o When planning the installation of network cabling, the team will consider different physical areas, such as user work areas, telecommunications rooms, backbone area and distribution area. Structured Cable o When designing the cabling part of the project, the first step is to obtain an accurate floor plan. The floor plan allows the technical team to identify possible wiring closet locations, cable runs, and which electrical areas to avoid. Selecting Network Devices o The design staff recommends the appropriate network devices to connect and support the new network functionality. Selecting LAN Devices o The design staff will have to consider certain number of factors before presenting an order to purchase the LAN equipment, two of the most critical factors regarding to this project are the expandability and cost. o It is also important to consider the features each vendor provides and the impact on the costs, as the following: Security Quality of service (QoS) Voice over IP (VoIP) 8 Network Address Translation (NAT) Dynamic Host Configuration Protocol (DHCP) Wireless access Virtual private network (VPN) Intrusion detection Implementation Operation The two above will be described in the procedures section. 3.2.2 High-level Work breakdown structure (WBS) 9 3.3 Project Time Management Milestone Generate analysis of requirements Finish reports, complete gathering of information Sign final contracts and purchasing of all equipment Final choice of ISP Final Design and technical review process Install new network hardware Configure network hardware Start implementation planning schedule Implementation phase kick off Determine possible points of failure before continuing with operation, make reports and testing Start operation process and testing Monitor and review possible issues Finalizing any outstanding issues Declare project finished 3.4 Date 04/05/2013 05/05/2013 09/05/2013 10/05/2013 12/05/2013 15/05/2013 20/05/2013 24/05/2013 26/05/2013 29/05/2013 02/06/2013 05/06/2013 10/06/2013 15/06/2013 Project cost management Global items Equipment purchasing or leasing IT Staffing Training costs Multiple vendor costs and building Hardware repairs and upgrades Software release upgrades Telephone line charges Redundancy and reliability Additional requirements % 50 15 10 10 2 1 2 9 1 10 3.5 Project communications management Meeting name Frequency Quick review of Daily Objectives Program Manager meetings Weekly 4. Procedures 4.1 Action management Purpose Chairperson Attendees Set remainder of Irving Treviño Team Chiefs scope every single day Deliver reports, Arturo Manrique Irving Treviño, costs reports Team Chiefs Implementation Verify that the design meets the key business objectives and technical. Validate both LAN and WAN and their devices. Check that the ISP provides the service agreed. Identify bottlenecks or connectivity problems. Test the network redundancy. Analyze the effects on performance if there are failures in the network link. Determine the performance optimization techniques to meet the objectives. Identify any risks that may prevent the application and determine a contingency plan. The Technology Development Department is in charge of fulfilling these tasks, working along with the Technical Team. Operation In this environment, the network is considered live and performs all the tasks it has been designed to accomplish. The technical team monitors the performance of the network and systems of the company, ensuring that everything runs according to the project objectives. 11 Irving Treviño Project Manager NetCom End of document–Project Management Plan 12 13