Six Sigma 102
The Define Phase of the
DMAIC Model
Introduction
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What is Six Sigma?
What Does DMAIC Stand For?
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Define
Measure
Analyze
Improve
Control
Toll Gate Reviews
Define Phase of the DMAIC
Model
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Activating the Six Sigma Project Team
Structure of the Define Phase
Preparing the Project Charter
Conduct a SIPOC Analysis
Perform a Voice of the Customer
Analysis
Finalize the Project Objective
Activating the Six Sigma
Project Team
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Selecting the Six Sigma Project
Key Objectives/Key Indicators
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Business Objective
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Business Indicator
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Increase Attendance @ Quality Conference
Increase the Percentage of Early Registrations
Number of Attendees from Previous Years
Percentage of Attendees That Register Early
Management Should Prioritize
Structure of the Define Phase
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Prepare an Initial Project Charter
Conduct an SIPOC Analysis
Perform a Voice of the Customer
Analysis
The Project Charter
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The Business Case
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What is the Name of the Process?
What is the Aim of the Process?
Why do the Project at All?
What if We Don’t do the Project?
Are There Higher Priority Problems?
Does This Project Support the Business
Objectives?
The Project Charter (cont.)
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Develop a Problem Statement
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It Should Describe in Clear, Concise and
Measurable Terms
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The Problem
The Opportunity
The Objective
It Should Also Answer the Question
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What Pain Does the Organization Experience?
The Goal Statement
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Describes the Team’s Improvement
Objective
Should begin with a verb
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Reduce
Eliminate
Control
Increase
A Scope
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Defines Process Boundaries
What Resources Are Available
Who Can Approve Expenditures
Can Team Spend Beyond its Authority
What are the Obstacles or Constraints
Time Commitment Expectations
What About My Regular Job
A Schedule with Milestones
TASKS
RESP.
WEEK
1
2
3
4
5
Tollgate
6
7
8
9
Milestone
Define
Stan
7-Jan-11
Measure
Stan
21-Jan-11
Analyze
Stan
Improve
Stan
Control
Stan
Complete
A List of Benefits
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Soft Benefits
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Improved Morale
Decreased Cycle Times
Hard Benefits
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Increased Revenues
Decreased Costs
Roles and Responsibilities
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Must be Clearly Specified
Agreed to by the Appropriate Managers
The Draft Project Objective
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Is a Clear Statement of Purpose
It Contains 5 Key Elements
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Process
Critical to Quality Characteristics Measure
Critical to Quality Target
Critical to Quality Direction
Deadline
Conduct a SIPOC Analysis
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Suppliers
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Where Does Information/Material Come
From?
Who Are the Suppliers?
Inputs
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What do Your Suppliers Give You?
What Effect do the Inputs Have on the
Process?
Conduct a SIPOC Analysis
(cont.)
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Inputs
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Start
What Effect do the Inputs Have on the
Critical to Quality Elements of the Process?
Process
Process
Step
Decision
no
Process
Step
Decision
no
Stop
Conduct a SIPOC Analysis
(cont.)
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Outputs
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What Products or Services Does This
Process Make?
Which are Critical to the Customer’s
Perception of Quality?
Customer
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The Person or Thing That Receives the
Output From a Process
SIPOC
SIPOC
Suppliers
Input
Process
Pick date for conference
Identify keynote speakers
Identify presenters
Develop agenda
Create pamphlet
Mail invitations
Outputs
Customers
Voice of the Customer Analysis
Finalize the Project Objective
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What Will the Team Measure?
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Defined by the Critical to Quality and Voice
of the Customer Analysis.
May be Defined by Specification Limits
May be Defined by Customer Satisfaction
Surveys
Schedule a Tollgate Review
Thank You for Your Attention
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Any Questions?