Tactical guidance for fire
control rooms
Workshop
Welcome
NOG Overview
Chris Caswell
Business change officer
National Operational Guidance Video
Click on the ticks above to access the video online
The Programme
To provide an online catalogue of fire service
guidance which is:
 Easy to search
 Written in plain English
 Replaces the
thousands of pieces of
previous guidance
The Programme
Progress and the future
 Guidance framework
developing well
 Supporting
implementation
 Resilience and legacy
NOG Hierarchy
Operational
Guidance
Strategy Board
Operational
Guidance Group
NOG Programme
Team
Project Board
Transport
Project Board
Hazmat
Project Board
Fires
Construction
Project Board
Fires in Waste Sites
(including renewable energy
facilities)
Project Board
Wild Fires
NOG framework
Scenarios
AllContext
Incident
Transport
Fires and
Fires and
firefighting
TransportWildfires
Operations
firefighting
Operations
Incident
command
Environmental
protection
Sub-surface,
structural and
access
Utilities
Industrial
Major
incidents
Fires in buildings under Fires in buildings
in the built
Agricultural
construction/demolition
under construction
environment
or demolition
Fires in waste sites
terrorist
firearms attack
Fire scenario
(including renewable energy facilities)
Water rescue and
flooding
Derelict/construction/demo
(including renewable
energy facilities)
Explosives
Sub-surface,
Rescue from
Water rescue and
confined space flooding
structural
and
Performing
Gases
Performing
Line rescue
access
Incident
rescues
rescues
Rescue from
commandAnimal rescue
confined spaceFlammable
liquids
Utilities Explosives
Line rescue Flammable
solids
IOR CBRNe
Hazardous
Hazardous
Oxidising
Environmental
materials
substances
Animal
rescue
materials Flammable liquids
SOR CBRNe
Gases
Industrial
protection
Oxidising
substances
Radioactive
materials
Major incidents
Corrosive
substances
Toxic and infectious
substances
Miscellaneous
substances
Basements
Fires in waste
sites
Fire scenario
Wildfires
Flammable solids
Marauding
Terrorist
terrorist
Marauding
Firearms
firearms attack
Attack
Fire scenario
Fires in theFires
built
environment
Fire scenario
Domestic
Fire scenario
High rise
Fire scenario
Industrial/commercial
Fire scenario
Public assembly
Fire scenario
Residential (institutions)
IOR
CBRNe
Wildfire
Fire scenario
Fire scenario
Radioactive
materials
Waste transfer/recycling
SOR
CBRNe
Rescue scenario
Bariatric rescue
Corrosive
substances
Toxic and infectious
substances
Rescue scenario
Confined space
Rescue scenario
Machinery
Rescue scenario
Miscellaneous
substances
RTC
Rescue scenario
Water rescue
Strategic and tactical
guidance
Previously
Operations
Hazards
Control measures
Incident
Command
Control measure
actions
Moving forward
Operations
Hazards
Control measures
Strategic actions
Incident
Command
Tactical actions
What are NOG tactics?
Strategic actions are:
“Actions that fire and
rescue services should
take at policy level”
What are NOG tactics?
Tactical actions are:
“Actions that fire and
rescue services should
expect their staff to
take at incidents”
What does this mean to you?
NOG Operations
Hazard: Emergency fire control operations - Equipment
failure
Control Measure: Provide IT support
Tactical Actions
Fire control operators should be:
 Ensure they consider maintenance and upgrades as part
of the initial design stages when tendering for new fire
control room software and hardware
 Have arrangements in place for resolving failures of
both software and hardware quickly, 24 hours a day
What does this mean to you?
NOG Operations
Hazard: Emergency fire control operations - Equipment
failure
Control Measure: Provide IT support
Strategic Actions
 Ensure they consider maintenance and upgrades as part
of the initial design stages when tendering for new fire
control room software and hardware
 Have arrangements in place for resolving failures of
both software and hardware quickly, 24 hours a day
What does this mean to you?
NOG Operations
Hazard: Emergency fire control operations - Equipment
failure
Control Measure: Provide IT support
Strategic Actions
Tactical Actions
Fire control operators should be:
• Familiar with the signs and symptoms of both software
and hardware failure which may prevent a catastrophic
failure at a later point in time.
• Familiar with the resilience procedures for dealing with
failures in Fire control equipment.
What does this mean to you?
NOG Operations
Page 15
• Two existing documents currently provide National Emergency
Call handling guidance to control staff:
• (Fire Service Circular 10/93 appendix B – Fire survival Guidance)
• (Fire Service Circular 54/04 – Emergency Call Management)
Control staff use this national guidance as a support to underpin
their contact with callers.
Control room operators are the first point of contact for the entire
emergency side of the organisation. It is common to deal with
people who are excitable, upset, distressed or confused. To obtain
the required information control room operators should always be
professional, supportive and calm.
What does this mean to you?
NOG Operations
Page 17
Control measure actions
Fire and rescue services should:
 Develop standard procedures for obtaining the most relevant
information from callers. This will allow the nearest appropriate
resource to be mobilised quickly.
 Develop survival guidance prompts for control room operators
Control room operators should:
 Be familiar with these procedures and should use them where
appropriate
What does this mean to you?
NOG Operations
 But does it stop there…......?
 Could we go further to
gather more information?
 Could we build a better
picture of the incident?
How it all fits together
NOG framework
Fires and
Firefighting
Fires and
Firefighting
Context
Performing
Rescues
Transport
All Incident
Operations
Sub-surface,
structural and
access
Performing
Rescues
Fires in the Built
Environment
Fire in buildings under
construction/demolition
Wild fires
(including renewable energy facilities)
Fire in waste sites
Fire Scenario
Agricultural
Fire Scenario
Basements
Fire Scenario
Derelict/Construction/Demo
Water Rescue and
Flooding
Fire Scenario
Domestic
Rescue from
confined space
Fire Scenario
Line rescue
High Rise
Animal rescue
Industrial/Commercial
Fire Scenario
Fire Scenario
Public Assembly
Fire Scenario
Utilities
Residential (Institutions)
Explosives
Incident
Command
Fire Scenario
Rural / Wild fire
Industrial
Major
incidents
Hazardous
Materials
Hazardous
Materials
Environmental
Protection
Gases
Fire Scenario
Waste transfer/Recycling
Flammable liquids
Bariatric Rescue
SOR CBRNe
Confined Space
Flammable solids
Oxidising
substances
Radioactive
materials
Corrosive
substances
Toxic and infectious
substances
Rescue Scenario
IOR CBRNe
Rescue Scenario
Rescue Scenario
Machinery
Rescue Scenario
RTC
Rescue Scenario
Water Rescue
Impact on guidance
A fire and rescue
service should:
Activity
Hazard
Control
Measure
Strategic
actions
Tactical
actions
Staff at
incidents
should:
Incident
Scenario
NOG Database
 Introduced to identify and consolidate
Control Measure reparations across NOG
publications.
 Provided us with a tool to map Hazards,
Control Measures, Strategic Actions and
Tactical Actions across the NOG programme
 Identify Strategic activity from that of
Command or individual activities
Impact on guidance
A fire and rescue
service should:
Activity
Hazard
Control
Measure
Strategic
actions
Tactical
actions
Staff at
incidents
should:
Activity
Hazard
Control
Measure
Strategic
actions
Tactical
actions
Incident
Scenario
What has been done in this area
and where do we go next?
Jamie Orr
Fire Control Projects Support Team
CFOA National Resilience
Objectives
 Initial Scoping Exercise
(what we need).
 Establish what’s available
(what we have).
 Gap analysis.
 Identify the guidance required to
fill the gap.
 Size the task.
 Develop a project plan.
What do we need?
What do we have?
 Existing guidance in relation to mobilising and control
rooms are contained in a wide variety of outdated
sources e.g.
•
•
•
•
2/1987 (Control Room Training)
FSC 10/1993
The Fire Service Manual Volume 1 (1998)
FSC 54/2004
 NOG “Operations” Guidance
• Part 1 - Emergency Fire Control Operations >> Strategic
Guidance >> Policy Makers
 A great deal of work has been undertaken recently by:
• The Scottish Fire and Rescue Service
• The Collaborative Partnership
• Individual Fire and Rescue Services
Structure
 Standalone?
 Integrated into other aspects
of tactical guidance?
 Probably a blend of both
• Foundation Document
• Suite of guidance documents
JESIP
Doc Holliday
Programme Manager
Supporting Principles
1. Establish a dialogue between control room
commanders /supervisors at the earliest point
2. Control Rooms should use Plain English when liaising
with other agencies
3. Proactively contribute to the shared situational
awareness, including identification of risks and
hazards, until the arrival of the first on-scene
commander and throughout the incident
4. Coordinate the incident whilst control room
commanders /supervisors remain in command and
then coordinate the transfer of command to
identified incident commanders
Fire control work packages
What do we need?
Emergency Call Management
Incident Support
Resource Management
People Matters
Technology, Systems and Data
Key Interdependencies
What else needs to be
included?
Scoping the work packages
What’s in and what’s out?
What are the priorities?
Project planning
Timelines