Professional Qualification

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ROHIT MAHAJAN DG/2, 140/B, VIKAS PURI, NEW DELHI -18 Home: 011- 28532214 Mobile: 9212710103 / 9818685936 [email protected]

ID: 7634c9c5264d900520

RETAIL MANAGEMENT

 Business Development   Visual Merchandising   Inventory Management

Professional Experience (+ 8 yrs)

Woodland Shoes and Apparels

Asst. General Manager (North and East India) June 2004 – Present

Retail Sales and Operations, Business Development, Franchisee Network

Reporting: - Chairman / Managing Director

Woodland is India’s leading Chain of Retail Stores, dealing in Footwear & Apparels. Currently the company has around 280 operating stores spread across India.

Job Profile

Business Expansion (New Store Opening)

Role incorporates identifying potential retail space for expansion in Malls / High streets in Metro’s and Tier cities. Role also include Negotiating the Rental / revenue share percentage, Disguise franchisee model, Title check and Status of land use of the premises through our legal experts, Finalization of the agreement, Civil work requirements, and finally handing over of the premises to the Interiors Team. 

Franchisee Development and Management

Role involves soliciting franchisee inquiries, negotiating the terms and finalization of the agreement. The company operates its franchisee network through couple of Models, first being the

Buyer & Seller Agreement

and second being the

MGC model / Selling Agent Agreement

. 

Retail Sales and Operations

Currently handling Retail sales and operations of around

135 stores (EBO’s and Franchisee stores)

with the assistance of team comprising of Regional Sales Manager, Area Sales Manager, Visual Merchandising team. Expected annual turnover for the financial year ending 2010-2011 is

250 Cr.

P&L and Performance Management

Ensuring all the Stores are operating as profit unit centers. Accessing the stores performance against their set target and past performance. Identifying loss making stores, the reasons for their non performance and ensuring an action plan to improve their performances (For both EBO’s & Franchisee Stores). 

Team Management

Leading, and monitoring the performance of the team members to ensure efficiency in sales, operations and meeting individual & group targets. Also organizing and imparting training programs for the new recruit at various levels. 

Advertising (BTL Medium)

 Role involves planning, budgeting and implementation of BTL advertising.

Merchandising and Pricing Policy

Making key recommendations to the Merchandising team in the selection and the pricing of the Merchandise.

Growth Path

June 04-March 05 Area Sales Manager

 

April 05-August 08 Regional Sales Manager September 08- Present Asst. General Manager

Debenhams Retail Plc.

October 2002 – 2003 October

Company Profile:

“Debenhams”

is Britain’s favorite and leading Departmental Store Chain, with its outlets in almost every city in United Kingdom.

Customer Service Supervisor

Joined Debenhams as Customer Service Advisor for their Restaurant Division, and was gradually promoted to Customer Service Supervisor, independently handling their 40 cover Coffee shop and Lifestyle Section.

Job Profile

:  Part of the operations team to handle the Lifestyle Section & the Coffee Shop,  Maintaining high standards in Customer Service ,  Making duty roasters, and providing on the job Training to the new Customer Service advisors,  Maintaining prescribed Hygiene and Safety standards, at the Restaurant and the Coffee Shop  Inventory control & management,  Preparing MIS Report on Daily, Weekly and Monthly basis.

“The Park Hotel”

,

New Delhi .

September 2000 – August 2001

The Park Hotel

. ” New Delhi, is a part of “The Park” chain of Hotels, presently in six major cities in India. The Park, New Delhi is a Five Star Boutique Hotel.

Front Office Supervisor

 Handling Domestic and International clients (Both corporate and tourists), with high standards of customer relationship management,  Room allocation and Room reservations,  Co-ordination with departments like Room Reservations, Sales & Marketing, F&B Services, House-keeping, Human resource, Finance department, etc.  Up-selling other hotel services like Conference facility, Specialty restaurant, In-House bakery shop, Handicraft shop, Health Club Facilities, etc.  Preparing MIS Report on Daily, Weekly and Monthly basis.

Apprentice Training Programme

INDUSTRIAL TRAINING

- Completed a six months Industrial training at "

Maurya Sheraton Hotels and Tower, New Delhi

" covering major departments of the hotel, Front office, Housekeeping, Kitchen and Food & Beverages Services.

Professional Qualification

Exam Masters in Business Administration (International Business) Board / University Luton Business School, (University of Bedford), United Kingdom Year of Passing 2002-2004 Hotel Management IHM , Bangalore 1997-2000

Educational Qualification

Exam Board / University B.A. (Pass) University of Delhi Senior & Higher Secondary ( Grade X & XII ) Hans Raj Model School, Punjabi Bagh, New Delhi (C.B.S.E)

Personal Details

 Fathers name: N. K. Mahajan  Marital Status: Married  Date of Birth: 08 th December 1977 Year of passing 1997- 2001 1994 – 1996

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