What’s New
SAP Best Practices for CRM
SAP Best Practices
Agenda
1.
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3.
4.
Overview
Content Changes
WebClient UI
Solution Builder
Short Overview of What’s New
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Scope of Predefined Scenarios
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Preconfigured WebClient User Interface tailored to SAP Best Practices Scope
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New Tool for Installation: SAP Best Practices Solution Builder
General Information
Version Name
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SAP Best Practices for Customer Relationship Management V1.2007
SAP Application Basis
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SAP NETWEAVER 2004s
 SAP CRM 2007, SP02
 SAP ERP 6.0
Availability
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June, 2008 (English version)
Localization
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Generic version can be used for almost all countries, no need for localization
Combination with other SAP Best Practices versions
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SAP Best Practices for CRM V1.2007 can be combined with all other SAP Best Practices
Baseline or Industry versions based on SAP ERP 6.0
Agenda
1.
2.
3.
4.
Overview
Content Changes
WebClient UI
Solution Builder
Overview of Scenarios by Area (1)
Differences to Version V2.50
Marketing
C39: Lean Campaign Management Enhanced
 C30: Lead Management Enhanced
 C81: Interaction Center Marketing New
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Sales
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C66: Account and Contact Management New
C62: Activity Management
C63: Opportunity Management Enhanced
C67: Pipeline Performance Management New
C79 Territory Management New
C82: Interaction Center Sales (with ERP Sales Order) Enhanced
Sales Order Processing B2B in CRM E-Commerce Deleted
ERP based scenario is provided by SAP Best Practices for E-Commerce with
SAP ERP
Sales Order Processing B2C in CRM E-Commerce Deleted
ERP based scenario is provided by SAP Best Practices for E-Commerce with
SAP ERP
Overview of Scenarios by Area (2)
Differences to Version V2.50
Service
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C69: Service Order Management Enhanced
C68: Service Order Management (Standalone) New
C38: Complaints and Returns Management
C75: E-Service: Solution Assistance
C76: E-Service: Service Request Management
C77: E-Service: Complaints and Returns Management
C80: Interaction Center Service Enhanced
Reporting
CR1: Interactive Reporting for Marketing, Sales and Service Scenarios New
 CR2: BI Analytics for Marketing, Sales and Service Scenarios Enhanced
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Overview of Building Blocks by Area (1)
Differences to Version V2.50
General
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CRM Generation
CRM Connectivity
CRM Connectivity Standalone
CRM WebClient User Interface New
CRM Customizing Replication Changed
CRM Organizational Model Changed
CRM Organizational Model Standalone Changed
CRM Organizational Model with HR Integration New
CRM Master Data Replication Changed
CRM Central Master Data
CRM Central Master Data Standalone
CRM Cross-Topic Functions Enhanced
Marketing
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CRM Marketing Master Data
 CRM Lean Campaign Management Enhanced
 CRM Lead Management Enhanced
Overview of Building Blocks by Area (2)
Differences to Version V2.50
Sales
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CRM Basic Sales
CRM Activity Management
CRM Account and Contact Management
CRM Opportunity Management Enhanced
CRM Territory Management New
Service
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CRM Service Master Data
 CRM Service Enhanced
 CRM Service Standalone New
 CRM Complaints
Interaction Center
CRM Interaction Center Enhanced
 CRM Teleservice Changed
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Web Channel
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CRM E-Service
New
Overview of Building Blocks by Area (3)
Differences to Version V2.50
Interactive Reporting
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CRM Interactive Reporting New
BI Analytics
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BI Analytics Installation Guide
BI Connectivity
General Settings for SAP BI Integration
Basic Configuration - CRM Analytics Changed
CRM Marketing Analysis Enhanced
CRM Sales Analysis Enhanced
CRM Service Analysis Enhanced
CRM Customer Interaction Center Analysis Enhanced
Basic Configuration - Sales Analytics New
Sales Analysis (ERP) New
Agenda
1.
2.
3.
4.
Overview
Content Changes
WebClient UI
Solution Builder
Pre-configured WebClient UI
3
1
4
The following WebClient UI
elements are pre-configured to
the SAP Best Practices
scenario scope:
 Navigation Bar
5
 Quick Create Link
 Work Center
 Work Center Link Group
 Logical Links
2
Pre-configured WebClient Business Roles
Marketing
 Marketing Employee
 Marketing Manager
 IC Agent Marketing
 IC Manager
Sales
 Sales Employee
 Sales Manager
 IC Agent Sales
 IC Manager
Service
 IC Agent Service
 IC Agent Support
 Service Employee
 Service Technician
 Service Manager
Agenda
1.
2.
3.
4.
Overview
Content Changes
WebClient UI
Solution Builder
What is the Solution Builder for Business
All-in-One Solutions?
 Enhancement of the SAP Best Practices Installation Assistant
 Backwards compatibility
 Fully compatible to existing SAP Best Practices technical structure
 Focus on “Solutions” (SAP Best Practices offerings)
 Clearer separation of end-user and development related tasks
 Extended functionality for development & deployment
IMPLEMENT - Solution Builder
Simplified path to activate SAP Best Practices
SCOPING
 Graphical scenario selection
 Standard scope templates
delivered by SAP Best
Practices
 Easy enhancements with
further templates
ADAPT
 Personalization of
organizational data and
master data
ACTIVATE
 Automated installation of
selected scenarios with
personalized data
 Improved performance and
usability