Intelligent Information Management:
Archive & eDiscovery
Presenter Name
Presenter Title
Agenda
1
Today’s Information Management Challenges
2
Why Information Management?
3
The Solution: Symantec Archiving & eDiscovery
4
Q&A
Symantec Enterprise Vault™ 10 Customer Presentation
2
Agenda
1
Today’s Information Management Challenges
2
Why Information Management?
3
The Solution: Symantec Archiving & eDiscovery
4
Q&A
Symantec Enterprise Vault™ 10 Customer Presentation
3
Today’s Information Management Challenges
Information Growth
& Waste
• User mindset: keep everything forever
• Duplicated data causing more waste
• Unsustainable backup windows
Fear of Deletion
• Over retention increasing costs
• Infinite retention = infinite waste
• Increased litigation risk and exposure
Search and eDiscovery is
Always a Fire Drill
Symantec Enterprise Vault™ 10 Customer Presentation
• Storage is cheap; search and review costly
• Improper use of backup systems
• Inefficient discovery and legal hold processes
4
What If I Could…?
Reduce storage
costs…
Improve backup
performance…
Better manage
unstructured
information…
Challenges
Execute an
Information
Governance
plan
Simplify search
and
eDiscovery…
Symantec Enterprise Vault™ 10 Customer Presentation
Control local
email archives
(.pst & .nsf files)
5
Agenda
1
Today’s Information Management Challenges
2
Why Information Management?
3
The Solution: Symantec Archiving & eDiscovery
4
Q&A
Symantec Enterprise Vault™ 10 Customer Presentation
6
IT Must Evolve to Meet New Demands
InformationCentric
System-Centric
• Collaborative Apps and Social
Media
• Transactional Apps
• Unstructured data
• Structured Data
• Distributed information
• Centralized information
• Virtual Infrastructure and Cloud
• On-premise infrastructure
• People are the new perimeter
• Perimeter-based security
Symantec Enterprise Vault™ 10 Customer Presentation
7
Symantec Information Management
Protect
Completely
Dedupe
Everywhere
Delete
Confidently
Discover
Efficiently
DR without a
tape mountain
Fewer duplicate
copies
Lower storage
costs
Reduce legal &
regulatory costs
Symantec Enterprise Vault™ 10 Customer Presentation
8
Agenda
1
Today’s Information Management Challenges
2
Why Information Management?
3
The Solution: Symantec Archiving and eDiscovery
4
Q&A
Symantec Enterprise Vault™ 10 Customer Presentation
9
Symantec Enterprise Vault
Flexible Policy-based
Archiving Software
Leading
Archiving Solution
Proven Technology
• Resource management
• Proven: 10+ years
• 16,000+ customers and
• Retention management
experience
• Intelligent: Ensures
archive remains
manageable
• Open: Investment
protection by extending
functionality
• Efficient: Minimizes
footprint to maintain low
TCO
33 MM+ users archived
• Production customers
archiving 5 MM+
messages/day
• Deployments archiving
1M+ users
• Discovery management
Symantec Enterprise Vault™ 10 Customer Presentation
10
Archive and eDiscovery Platform
EMAIL
SERVERS
Store
Manage
Discover
Migration
Retention
Search
Compression
Deletion
Guided Review
SHAREPOINT
Deduplication
Preservation
Legal Hold
LEGACY
DATABASES
Transparency
Reporting
Supervision
FILE
SERVERS
IM
SERVERS
DESKTOPS
SOCIAL
MEDIA
LEGAL
INFO
SEC
HR
END
USERS
Archive
CLASSIFICATION
Symantec Enterprise Vault™ 10 Customer Presentation
11
Works with Your Existing Architecture
EMAIL
SERVERS
Managed Services
& Hosting
FILE
SERVERS
IM
SERVERS
Store
Manage
Discover
Open Storage
Open Classification
Open eDiscovery
Open ECM
3rd Party Content,
Services & Solutions
SHAREPOINT
LEGACY
DATABASES
DESKTOPS
Encryption
Open Search
SOCIAL
MEDIA
OPEN APIs
Symantec Enterprise Vault™ 10 Customer Presentation
12
Archiving: How it Works
Email
SharePoint
Files
1.
2.
3.
MSFT BPOS
Office 365
4.
Social Media
Nirvanix
5.
Enterprise
Vault
Migrate
information to
archive
Apply deduplication
Reduce information
stores
Expire data over
time
Discover efficiently
Storage
SAN, NFS, CIFS, DAS, etc.
Symantec Enterprise Vault™ 10 Customer Presentation
13
Enterprise Vault Archive & Retention Policies
Policies
• Defines what/when to archive
• Enables automated deletion
• Distinct policies for email, files,
SharePoint, etc
• Retention folders for network
shares
• Policies based on AD, OU,
Individual, etc
• File Blocking for content control
Symantec Enterprise Vault™ 10 Customer Presentation
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Seamless End-User Experience
User Access
• Dynamic shortcuts
• Preview archived content
• Forward, reply, delete
• Archive, restore and search
via toolbar/menus
• Option for client-less
deployment (“Universal
Shortcuts”)
• Support for Domino and
Outlook Web Access
Symantec Enterprise Vault™ 10 Customer Presentation
15
Data Classification Services (DCS)
Policy Driven Classification
– Archive decision, retention, tags
– Reduces the cost of reactive
Discovery
– Prioritizes items for supervisory
review
Symantec Enterprise Vault™ 10 Customer Presentation
What does it do?
– Analyzes content and metadata during
archiving
– Decides on an archiving and retention
strategy
– Assigns searchable classification tags
16
Take Control of PSTs & NSFs
Transparent End-User Access
PC
Dedupe Across Email,
Attachments,
SharePoint, etc.
Enterprise Vault
Network
Share
• 1) Locate PST/NSF
• 2) Migrate PST/NSF into archive
• 3) Optionally dispose PST
– Network servers
– Even with mobile users
– Delete, hide
– PCs
– Limited user action
– Compact
Symantec Enterprise Vault™ 10 Customer Presentation
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Ease Email Migrations
Efficient Storage
Single User Archive
• Proactively archive most
of data in mailboxes
• Archiving reduces time
for mailbox move
• Data reduced because
of single instance storage
and compression
Exchange 200x
Exchange 2010
Symantec Enterprise Vault™ 10 Customer Presentation
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Information Management Through File Blocking
• Prevent/delete unwanted data types form storage resources
• Notification of policy violation
• Ensures compliance with corporate policies
Symantec Enterprise Vault™ 10 Customer Presentation
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Enterprise Vault for
Reduce Storage Costs
• Move content to less expensive storage
• Manage storage of document versions with pruning
• Replace items with 6 -byte shortcut to save storage yet preserve the end-user
experience
Performance Optimization
• Archive and remove old content to reduce SP index crawl time
• Keep document library to <2000 items and content database to < 200GB
(Microsoft suggested practical limits)
• Remove unnecessary files (ex. MP3 files)
• Optimize Backup/Recovery time
Long-term retention and eDiscovery
• Prepare for eDiscovery and compliance
• Protect Company IP
• Move older items out of SharePoint Search on only index within Enterprise Vault
Symantec Enterprise Vault™ 10 Customer Presentation
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Social Media Archiving
• Official guidance now published by FINRA, FTC, SEC, HIPPA, FSA,
IIROC and others enforcing collection of social content
• Symantec has partnered with various social media
capture/control vendors to develop connectors to bring the
content into Enterprise Vault
• Connectors enable the content to be discoverable via Discovery
Accelerator
Integration pending
Symantec Enterprise Vault™ 10 Customer Presentation
21
Backups are for Recovery, Archiving is for Discovery
Recovery
Discovery
• Used to recover systems and data due
to corruption or loss
• Search across multiple content sources –
email, files, instant messages, social media
• Any event can trigger discovery
• Indexing and classification makes it easier
• Legal hold
• Improve resource and budget across:
• File, Directory, Volume, Application
• Limited resources consumption
– End-user recovery
– Help desk support
Symantec Enterprise Vault™ 10 Customer Presentation
–
–
–
IT
Legal
Outside parties
22
A Single Solution for the Entire Electronic Discovery
Reference Model
The Electronic Discovery Reference Model (EDRM)
Processing
Preservation
Information
Management
Identification
Review
Production
Collection
Analysis
Symantec Enterprise Vault
Symantec Enterprise Vault
Discovery Accelerator
Clearwell
eDiscovery Timeline
Symantec Enterprise Vault™ 10 Customer Presentation
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Reduce Costs for Litigation, Investigations and
Regulatory Compliance
• Storage Footprint: 66% storage reduction
• Dedupe & Compression: 90% storage reduction
• Search & Filter: 90% data reduction
Deduplicate
Archive &
Expire
300TB
100 TB
Filter &
Search
Collect &
Process
10TB
Symantec Enterprise Vault™ 10 Customer Presentation
500 GB
Review &
Produce
50 GB
5 GB
24
Reduce Risk by Improving the Defensibility and
Repeatability of Your Processes
Leverage a
Comprehensive
Data Store
Enforce Retention
Policies and Legal
Holds
Provide
Transparency and
Real-Time Reporting
Ensure Consistent
Workflow
Maintain Chain of Custody
Symantec Enterprise Vault™ 10 Customer Presentation
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Case Study: NBC Universal
Streamline to Meet Court and Regulatory Deadlines
eDiscovery Case Timeline
10 Weeks
Traditional
Process
•
•
•
•
•
1.5 Weeks
Automated
Process with
Symantec
Weeks
2
Symantec Enterprise Vault™ 10 Customer Presentation
Search a centrally managed and indexed repository
Average
Case
Time Savings
Rapidly target
collections
with
Clearwell
Minimize
movement
of data between tools
Easily iterative between eDiscovery phases
Accelerate early case assessment
4
6
8
10
26
Enterprise Vault is the Choice of Today’s Global
Business Leaders
Symantec Enterprise Vault™ 10 Customer Presentation
27
Tangible Results with Customers
Better Capacity
Management
US$1.5M savings by archiving
emails, reducing email
management costs.
Reduce Storage Costs
50% reduction in email
storage and server
infrastructure total cost of
ownership (TCO).
Backup and Recovery
65% reduction in backup
time eliminating stale data
with archiving.
Search and eDiscovery
“Enterprise Vault and
Clearwell paid for themselves
in this eDiscovery in just a
matter of weeks.”
28
Symantec Enterprise Vault™ 10 Customer Presentation
Key Benefits Symantec Enterprise Vault
Control the growth of
unstructured information
• Archive to reduce storage costs 60%+
• Use deduplication to remove redundancy
• Improve backup and recovery speed up to 65%
Apply repeatable retention
and expiry policies
• Automated retention and deletion policies
• Control information sprawl in PST & NSF files
• Reduce volume of information for email
Centralize information for
efficient search
• Create a centralized repository for ESI
• Reduce eDiscovery costs by 87% or more
• Manage legal hold in place and reduce
Symantec Enterprise Vault™ 10 Customer Presentation
system upgrades and migrations
duplicate copies
29
How To Get Started
Protect
Completely
Archive for the long term
Physical and virtual machine backup
for short term Disaster Recovery
Dedupe
Everywhere
Use archiving to reduce app storage
Deduplicate backups at source
Delete
Confidently
Delete as the default archive policy
Stop hoarding backup tapes
Discover
Efficiently
Symantec Enterprise Vault™ 10 Customer Presentation
Index your deduplicated archive
Invest in tools for rapid review
30
Agenda
1
Today’s Information Management Challenges
2
Why Information Management?
3
The Solution: Symantec Archiving & eDiscovery
4
Q&A
Symantec Enterprise Vault™ 10 Customer Presentation
31
Thank you!
Copyright © 2011 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in
the U.S. and other countries. Other names may be trademarks of their respective owners.
This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied,
are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.
Symantec Enterprise Vault™ 10 Customer Presentation
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Additional Product Detail Slides to Customize Deck
Based on Need
• Exchange
• Domino
• Social Media
• SharePoint
• File Servers
• Data Classification Services
• Enterprise Vault + Clearwell for eDiscovery
• Archive storage targets
• Deployment models (EV.cloud, EV on-prem, hybrid)
Symantec Enterprise Vault™ 10 Customer Presentation
33
Enterprise Vault is the Choice of Today’s EMEA and
Global Business Leaders
Symantec Enterprise Vault™ 10 Customer Presentation
34
Enterprise Vault is the Choice of Today’s Asia Pacific
and Global Business Leaders
Symantec Enterprise Vault™ 10 Customer Presentation
35
64-bit Indexing
64-Bit Engine
Seamless Upgrade
Scalable Architecture
What it does
What it does
What it does
•
Very Large Memory Support
•
No Query Impact
•
Scale-out for Extra Performance
•
Native 64-Bit OS Support
•
Federated Search Results
•
Server Grouping for Easy Admin
•
Query & Indices Scalability
•
Simple Admin Upgrade Workflow
•
Separate User & Discovery Queries
13%
14x
Similar small footprint
Up to 14x larger index volumes
Symantec Enterprise Vault™ 10 Customer Presentation
6x
Up to 6x faster search results
36
Microsoft® Exchange
Symantec Enterprise Vault™ 10 Customer Presentation
37
Seamless
End User Experience
Next Generation
End User Experience
• Virtual Vault
• Offline Access
• Stay in Outlook
• Optional Shortcuts
• Drag and Drop
• Read from Archive,
not Exchange
• Forward, Reply,
Save, Print
Symantec Enterprise Vault™ 10 Customer Presentation
38
Outlook 2010 Support
• Seamless Integration
• Virtual Vault
• Vault Cache
• Enterprise Vault Toolbar
• Drag & Drop
• Shortcut Access
• Forward, Reply, Reply to
All, Delete Save As, Save
Attachment & Print
Symantec Enterprise Vault™ 10 Customer Presentation
39
Outlook 2011 Support
• Support for OS X 10.5 &
10.6
• Status bar integration
• Floating toolbar
• View, Reply, Reply to all,
Forward
• Store & Restore to/from
archive
• Search
• Native .eml format
Symantec Enterprise Vault™ 10 Customer Presentation
40
Outlook Web Access
Symantec Enterprise Vault™ 10 Customer Presentation
41
Lotus Domino®
Symantec Enterprise Vault™ 10 Customer Presentation
42
Seamless Lotus Notes Client Experience
•
Support for Domino
8.5.2
• Otherwise normal
(delete, forward, reply,
preview pane, etc.)
• Toolbar buttons and
menu options to
archive, restore and
search
• Also option for clientless deployment
(“Universal Shortcuts”)
• Opening an archived
item is done direct (not
copied back into
original location first)
Symantec Enterprise Vault™ 10 Customer Presentation
43
Domino Web Access client experience
• Support for
Domino 8.5.2
• Restore, Store,
Cancel, Delete,
Search, Help
• Reply, Forward,
Print (DWA only),
Delete
Symantec Enterprise Vault™ 10 Customer Presentation
44
Mail-in Database Support
• Support mail content in shared
databases to increase storage
savings
• Operates just like mailbox support
• All security permissions
synchronized, just as with Domino
Mailboxes
• End-users will see no differences
from their mailbox to a mail-in
database
• Easily added to an existing
provisioning group, selected just like
a mailbox!
Symantec Enterprise Vault™ 10 Customer Presentation
45
Social Media
Symantec Enterprise Vault™ 10 Customer Presentation
46
How Social Media Archiving Works
Partners
Partner
Collection
Platform
Journal
Mailbox
Email content &
meta data to customer
Archiving
Agent
Enables Enterprise Vault to
index custom meta data
Partner Filter
Archived by
Enterprise Vault
Agent
Collect content
Enterprise
Vault
Search, review
& export
Discovery
Accelerator
Enterprise Vault API
Archived via
public API
Social Platforms
Collect content
Symantec Enterprise Vault™ 10 Customer Presentation
Partner
Collection
Platform
Customer Site
Collect content
47
Social Media has Fundamentally Changed
Communication
• 2/3 of the global internet population
visits social media networks
Source: Nielsen, Global Faces & Networked Faces,
2009
• 86% of Financial Service professionals
use social media up from 73% the
previous year
• Social network users surpassed email
users in July 2009
Source: Morgan Stanley’s “Slow death of email”
• By 2014 20% of companies will use
Social Media as the primary vehicle for
communication replacing email
Source: Gartner
Source: American Century Investments 2011
200 Million active
users
490 Million users
5 Billion Photos
500 Million active users
10 Million Users
100 Million active
users
Symantec Enterprise Vault™ 10 Customer Presentation
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Businesses are Forced to Use Social Media To Keep
Employees Happy
• 32% of respondents said that if social media was blocked it
would be somewhat or significantly relevant to their desire to
work for Symantec – Source: Symantec internal survey 2010
• 1/5 of those surveyed would turn down a job if they weren’t
allowed to access social networking & personal email during
work hours - Source: “Web 2.0 in the workspace” CSO Risk – May 19, 2010
• 75% of hiring managers use LinkedIn, 48% use Facebook and
26% use Twitter
Source: Digital Brand Expressions/InternetBiznet
Symantec Enterprise Vault™ 10 Customer Presentation
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Regulations Driving Social Media Capture/Control
Symantec Enterprise Vault™ 10 Customer Presentation
50
Social Media Governance
• “By YE 2013, 50% of all companies will have been asked to
produce material from social media websites for eDiscovery.
• By YE 2012, 50% of companies will attempt to block access to
some or all social networking sites”
Source: Deb Logan – Gartner Social Media Governance: An Ounce of Prevention (Dec. 17 2011)
Symantec Enterprise Vault™ 10 Customer Presentation
51
Social Media Archiving Requirements
• Trap and maintain the fidelity of a conversation associated with
individual custodians using social media sites
• What they saw, posted, updated
• What they had access to
• Capture the information from various sources
(tweets, blogs, messages, profiles, video)
• Preserve and manage retention in the archive
• Make content and metadata searchable
• Present information in context for legal review
Symantec Enterprise Vault™ 10 Customer Presentation
52
Microsoft® SharePoint
Symantec Enterprise Vault™ 10 Customer Presentation
53
Rapid Growth in Data Stored in SharePoint
Size of SharePoint Data in Deployments Today
5%
7%
20TB+
8%
41%
20%
49% expect >41% growth
6-9TB
23% expect >60% growth
.5-.9TB
<.5TB
60%
50%
40%
30%
20%
Target market > 1000 users
10-19TB
1-5TB
19%
40% of all companies with SharePoint
have > 1 TB
70% indicated an increase in the
volume of backup data as a result of
deploying SharePoint
36% worry that SharePoint data could
be exposed to loss
57%
SharePoint Expected Data Growth
48%
28%
29%
26%
26%
23%
14%
23%
17%
10%
0%
9%
0
20% or Less
21-40%
41-60%
Symantec Enterprise Vault™ 10 Customer Presentation
60% and greater
<100 users
100-999 users
1000+ users
54
When Should You Consider Archiving Sharepoint?
Operational
Efficiency
• Prior to SharePoint
Rollout
• Upgrades to
SharePoint 2010
• Meet backup
windows
Symantec Enterprise Vault™ 10 Customer Presentation
Discovery &
Information Governance
• Enable search
• Timely access to
archived content
• Legal Hold
• Review
55
SharePoint Archiving
• Reduce SQL storage
with archiving
• Maintain seamless end
user access
• Version pruning
• Edits saved back to
SharePoint
• Integrated SharePoint
Search (archived + live)
Symantec Enterprise Vault™ 10 Customer Presentation
56
Reducing SharePoint Database Size via Archiving
• Assist end-users in staying under quotas
• Assist Admins with keeping SharePoint content DB under 200GB
• Replace content with seamless shortcuts
• Seamless end-user experience
Symantec Enterprise Vault™ 10 Customer Presentation
57
Optimizing SharePoint Backup
• Archive based on last modified date & replace with a shortcut
• Reduce Backup/Recovery time significantly
• Backup older content once and migrate to tape for longer term
storage
Symantec Enterprise Vault™ 10 Customer Presentation
58
SharePoint Archiving/Backup - ROI
10TB
8TB
2TB
Symantec Enterprise Vault™ 10 Customer Presentation
1TB
1TB
1TB
1TB
59
Enterprise Vault SharePoint eDiscovery
Discovery user
Discovery Accelerator Client
Discovery Collector Web UI
5. Define
Start Export
based
on Mark
1.
collection
criteria
4. Search, Review and Mark
3. Ingest & Legal Hold
7. Deduplicate & Export
6. Get items to export from Discovery Accelerator
Enterprise Vault +
Discovery Accelerator
Active Content Sources
Archive
Email Servers
Clearwell eDiscovery
File Servers
Content
Repositories
Symantec Enterprise Vault™ 10 Customer Presentation
Tapes
Load Files
2. Identify, index & collect items
Laptops
Desktops
60
Item is Replaced with a Shortcut…
…but the Change is Virtually Undetectable to The User.
Symantec Enterprise Vault™ 10 Customer Presentation
61
Integrated SharePoint Search
• SharePoint fully indexes archived content
• SharePoint Search produces a single list of results in
prioritized order consisting of archived and current
SharePoint content
Symantec Enterprise Vault™ 10 Customer Presentation
62
Searching for Archived Content Only
• Enterprise Vault Search
Web Part
• Searches archived
SharePoint content –
even if no shortcut is
left in SharePoint
• Access is mapped to
user permissions
• User-based restore
• Set search scope
beyond current site if
desired
• Search on any metadata
Symantec Enterprise Vault™ 10 Customer Presentation
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File Servers
Symantec Enterprise Vault™ 10 Customer Presentation
64
File System Archiving Modules
Reporting: Analysis of active and archived content on file
servers
Content Control: Prevent files from being created that are
outside of corporate policy
Classification: Deployment of a granular folder hierarchy
allowing user classification of files in to the archive
Archiving: Flexible policy controlled archiving to
secondary storage
Discovery: Powerful and quick search within the file
content
Retention Management: Expiry of file data past retention
period
Symantec Enterprise Vault™ 10 Customer Presentation
65
File Server Target Platforms
Windows
2000/2003/2008/R2
NetApp Filer
EMC Celerra
OnTap 7.0.1+
DART OS 5.5/5.6
Windows Storage
Server
Filer and vFiler
Standalone or
clustered
CIFS volumes
CIFS, mixed-protocol
(CIFS+NFS) volumes
Archiving and Internet Shortcuts supported on all CIFS compliant platforms, including Symantec FileStore 8300
Symantec Enterprise Vault™ 10 Customer Presentation
66
66
How FSA works – the 30,000ft view
End-User
File Server
Enterprise Vault
Once
To
recall
the
archived
file,
the
user
simply
the opens
placeholder
Enterprise
Files
that
Enterprise
match
Vault
the
scans
policy
isforsecured,
files
are
copied
which
seamless
in
todouble-clicks
Enterprise
and
policy
transparent
Vault,
placeholders
indexed,
deThe
archived
file Vault
is recalled
directly
tomatch
the
workstation
and
in the
are
duplicated
created
and compressed
native
application
Symantec Enterprise Vault™ 10 Customer Presentation
67
67
File System Archiving ROI
10TB
8TB
2TB
Symantec Enterprise Vault™ 10 Customer Presentation
1TB
1TB
1TB
1TB
68
File System Archiving ROI – Green IT
10TB
8TB
1TB
2TB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
Symantec Enterprise Vault™ 10 Customer Presentation
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
500
GB
1TB
2TB
1TB
1TB
2TB
500
GB
• Less Rack Space
• Less Cooling
• Less Electricity
69
FSA Partners
• Apple Mac support for File System Archiving
– ArchiveConnect allows Mac Systems to
work with FSA and correctly understand
‘offline files’
– Prevent mass-recalls due to lack of
‘offline’ understanding
• An Optical Character Recognition Filter
– Keyword searches on the content of faxes
and scanned documents
Symantec Enterprise Vault™ 10 Customer Presentation
70
Data Classification Services
Symantec Enterprise Vault™ 10 Customer Presentation
71
Data Classification Services – Use Cases
eDiscovery
Storage Management
• Retention policies differ based on
content, source and people involved
• Archive only business records
• Auto identify news letters and
system responses that can be not
archived or even deleted
• End-user classification is unreliable
and time consuming
• Allow customers to archive
selectively & delete confidently
• Customers want to classify data
which can be used in Discovery
Accelerator to reduce cost,
identify relevant items more
easily and respect European
privacy laws.
• DA can search based on
classification tag (include or
exclude items)
• e.g. ‘Exclude personal email
domains from search’
Supervisory Review
• Supervisory review based on random
email sampling and keyword
searches
• Need to for prioritise items which
should be proactively reviewed
• e.g. prioritize items classified as
‘inappropriate communications,
policy violations, HR issues’ etc.
• Items of no interest can be excluded
(e.g. lunch menus, email from known
domains)
Reduced Storage Utilization
Symantec Enterprise Vault™ 10 Customer Presentation
72
Content-Aware Data Classification for Compliance
Create Classification
policies
1
4
Exchange
Servers
2
Inspect content &
ACE
matches policies
6
Pull message
Enterprise Vault
Compliance Accelerator
3
Pass message
5
Provide retention &
Compliance tags
Key Benefits:
•
•
•
•
Archive
intelligently
Enterprise Vault
Discovery Accelerator
Unified content-based classification policies across DLP and archiving
Automatic content-based email retention and compliance tagging
Optimized archive storage
Improved search efficiency for Discovery and Compliance
Symantec Enterprise Vault™ 10 Customer Presentation
73
Detecting Unstructured Data: The Challenge Today
Describe
• How do I identify relevant
keywords?
•How do I avoid false positives?
• How do I tune policies?
Symantec Enterprise Vault™ 10 Customer Presentation
Fingerprint
• What if I can’t access all
confidential docs?
• How do I account for new docs?
• How do I increase consistency?
74
Symantec Proprietary & Confidential - This information is not a commitment, promise or legal obligation to deliver any material, code or functionality
Vector Machine Learning(VML): The Solution
Learn
Describe
Fingerprint
Automates keyword identification and enables easier tuning
Improves accuracy, reduces false positives
Detects new content without having to fingerprint it first
Works everywhere
Symantec Enterprise Vault™ 10 Customer Presentation
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Symantec Proprietary & Confidential - This information is not a commitment, promise or legal obligation to deliver any material, code or functionality
Summing up - Key Features for Data Classification
Features
Configurable
Policies
Sophisticated Content
Inspection
Journaling and Mailbox
Scalability
Policy Based Test Mode
Roles Based
Administration
Notes
+ Easy to configure policies
+ 70+ out-of-the-box policy templates
+ Complex keywords, regex, data fingerprints, data
identifiers, file types
+ Support for both mailbox and journal archiving.
+ Support for scale out infrastructure w central
enforce server.
+ Test mode on a per policy basis.
+ Support for granular roles based administration.
Symantec Enterprise Vault™ 10 Customer Presentation
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Symantec/Clearwell eDiscovery
Overview
Symantec Enterprise Vault™ 10 Customer Presentation
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Why Automate Archiving and eDiscovery?
Worldwide eDiscovery Spend
Worldwide Data Growth
Exabytes by year
$ Millions
7910
$8,161
$7,096
$6,171
$5,366
$4,666
1227
130
2005
2010
2015
Source: IDC Digital Universe Study, sponsored by EMC, June 2011
Symantec Enterprise Vault™ 10 Customer Presentation
2010
2011
2012
2013
2014
Source: “6th Annual Electronic Discovery Survey” Socha-Gelbmann, 2008
78
Symantec Named as a Leader in 2010 Gartner Magic Quadrant for Enterprise
Information Archiving
Clearwell Systems Named as a Leader in 2011 Gartner Magic Quadrant for
eDiscovery Software
Source: Gartner, Inc., Magic Quadrant for Enterprise Information Archiving, Sheila Child,
Kenneth Chin, Oct 29, 2010
Symantec Enterprise Vault™ 10 Customer Presentation
Source: Gartner, Inc., Magic Quadrant for eDiscovery Software, Debra Logan,
John Bace, May 13, 2011
79
A Single Solution for the Entire Electronic Discovery
Reference Model
The Electronic Discovery Reference Model (EDRM)
Processing
Preservation
Information
Management
Identification
Review
Production
Collection
Analysis
Enterprise Vault
Enterprise Vault.cloud
Symantec Enterprise Vault™ 10 Customer Presentation
Clearwell eDiscovery Platform
80
Start Archiving and eDiscovery as Soon as One Day
Enterprise Vault.cloud
Enterprise
Vault
Enterprise
Vault
On Premise
Symantec Enterprise Vault™ 10 Customer Presentation
Cloud
Hosted
81
Scalability for Organizations with Less Than 25 Users To
More Than 1 Million Users
Archive all enterprise
sources centrally
Manage all eDiscovery
cases in one platform
Process TBs a day
Support hundreds of
concurrent reviewers
Symantec Enterprise Vault™ 10 Customer Presentation
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82
Case Study: Terremark Worldwide
“Both Enterprise Vault and Clearwell paid for themselves on this case in
just a matter of weeks.”
-Shawn Waggoner, Director of Archiving and eDiscovery, Terremark
2x faster
collection
using
archive
Data in
Archive
90%
reduction in
data to be
reviewed
Hundreds of
concurrent
reviewers
supported
Data
Collected
Days
200 docs/hr.
review
rate
DOJ &
litigation
deadlines
met
Data
Reviewed
1
Symantec Enterprise Vault™ 10 Customer Presentation
2
Data
Produced
3
4
Deadline
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83
Discovery Accelerator Search Targeting
Discovery
Searches can
be tailored to
DCS classified
content
Symantec Enterprise Vault™ 10 Customer Presentation
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Discovery Accelerator
Efficient Search
• Search all archived content
and metadata
• Search by custodian,
keyword, phrase, date
range, etc.
• Search custom tags from
classification engines
• Encrypted content is
flagged
• Automatic legal hold
Symantec Enterprise Vault™ 10 Customer Presentation
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Archive Storage Targets
Symantec Enterprise Vault™ 10 Customer Presentation
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Global Alliance Storage Partners
• HP – x9000, Object Based, EV Streamer API
– http://hp.symantec.com/product-information/enterprise-vault
• Dell – DX 6000, , Object Based, EV Streamer API
– http://dell.symantec.com/idm
• Hitachi - HCP (Hitachi Content Platform), Object Based, EV
Streamer API
– http://www.hds.com/products/storage-systems/content-platform/?_p=v
• EMC
– Centera (Object Based), Data Domain
• IBM
• Fujitsu
Symantec Enterprise Vault™ 10 Customer Presentation
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Joint Archiving Solution Options with Dell
Address storage optimization and
compliance requirements
File
server
Email
server
SharePoint
Ongoing TCO with highly scalable
object based storage
Comprehensive services and preintegrated configurations to ease
implementation barriers
Customer flexibility through choice of
HW and SW options
Symantec Enterprise Vault™ 10 Customer Presentation
DX6000 Object Storage
Platform
Dell EqualLogic PS
Dell Services
88
Dell DX Storage Configuration (in Enterprise Vault Admin
Console)
1. Select DX Storage
2. Configure connectivity,
replication, etc
3. Select Compliance
mode
4. Set replication scan
5. Modify DX Storage
settings
Symantec Enterprise Vault™ 10 Customer Presentation
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FileStore N8300 – A Full-featured Archive Target
• Target option in Enterprise Vault
– Non-WORM
• FileStore integration includes CIFS related
updates (full ACL support + extended attributes)
Content Sources
• Storage partition options:
Symantec
Enterprise Vault 10 FileStore N8300
CIFS
Symantec Information Infrastructure
• Certified Storage Device
• Replication Notification
– WORM
• Write Once Read Many: Enables customers to
meet data retention requirements
• FileStore integration includes specific work on
Data Archive & Retention (DAR) feature
• Joint WORM Certification is in-progress
* WORM is a new feature in FileStore 5.6 & N8300
Symantec Enterprise Vault™ 10 Customer Presentation
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Deciding Between On-Premise or Cloud
Symantec Enterprise Vault™ 10 Customer Presentation
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Symantec is Archiving
• Symantec Enterprise Vault
– 10 years of proven leadership
– On premise, Hosted, Hybrid
– Archiving & eDiscovery platform
Enterprise
Vault
On premise
Enterprise
Vault
Hosted
Managed
Enterprise
Vault
Hybrid Cloud
Enterprise
Vault.cloud
100% SaaS
– Connections to cloud based data
sources.
• Symantec Enterprise Vault.cloud™
– 100% Sofware-as-a-service
– Archiving & eDiscovery of electronic
communications
– Extended use of the archive with
Email Continuity
Symantec Enterprise Vault™ 10 Customer Presentation
Meet the archiving needs of your organization
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On-Premise Archiving
1
Migrate information to archive
2
Apply deduplication
3
Reduce information stores
4
Expire data over time
5
Discover Archive/Active Content
ENTERPRISE
VAULT
SHAREPOINT
SERVER
EMAIL
SERVER
FILE
SERVER
Symantec Enterprise Vault™ 10 Customer Presentation
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Cloud Archiving & Continuity
1
Journal Information to your Archive
2
Apply Management Policies
3
Provide Users with Direct Access to the Archive
4
Discover from the Archive
5
Enable Email Continuity
ENTERPRISE
VAULT.CLOUD
EDISCOVERY
EMAIL
SERVER
CLIENT ACCESS
Symantec Enterprise Vault™ 10 Customer Presentation
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Hybrid Archiving Models
• On Premise Archive to Cloud Based Storage
– Manage your archive on-site while reducing the cost of storage
– Leverage Cloud Storage from Nirvanix as a tier in your archiving strategy
• On premise Archiving of Cloud Based information
– Content in Office 365/Hosted Exchange via Journaling
– Archiving of information from Social Media
• eDiscovery of all information
– Cloud Based content (Office 365, IM, Social Content)
– Files, SharePoint and databases on premise
– Desktops, Laptops and other active content
Symantec Enterprise Vault™ 10 Customer Presentation
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On Premise or Cloud? Key Considerations
• Do you have a mandate to leverage either cloud or on
premise deployment model?
• What is the available IT expertise for delivering a particular
solution or piece of a solution?
• What content are you looking to address with an archiving
solution?
• Who will be managing the solution after the initial
deployment?
• What future plans does the solution need to address?
Symantec Enterprise Vault™ 10 Customer Presentation
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Enterprise Vault Indicators
Listen for...
• We want or have a mandate to keep the archive on-premise
• We need support for content beyond electronic communications
– Storage Management of Files, Databases, SharePoint and other content
• We need a tightly integrated user experience
– End user access to archived content across content sources
– Offline access to archived information & mobile search
• We need robust eDiscovery capabilities
– Collection of desktops\laptops & content outside the archive.
– eDiscovery of files, SharePoint, Databases and other information
Symantec Enterprise Vault™ 10 Customer Presentation
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Strong Cloud Indicators
Listen for...
• We have an initiative/mandate to move to the cloud
• We are trying to reduce our resource footprint (data center,
staff, maintenance, upgrades...)
• We are looking at archiving and eDiscovery against
electronic communications only
• We are looking for a solution that is simple to acquire and
easy to deploy
• We have no HA for email and are looking at email
continuity solutions
Symantec Enterprise Vault™ 10 Customer Presentation
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Journal from Microsoft BPOS/Office 365
• Customers move some/all
mailboxes to providers such as
Microsoft
• Customers keep Enterprise Vault
on-premise for journal capture
• Use Discovery Accelerator,
Clearwell, and Compliance
Accelerator for eDiscovery and
Compliance purposes
• Allows customer to better manage
discovery, internal investigation and
compliance process
Data Center
Data Center
Symantec Enterprise Vault™ 10 Customer Presentation
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Enterprise Vault™ Cloud Storage for Nirvanix
•
•
•
•
Hybrid archiving strategy: On premise archive; cloud based storage
Manage cloud storage for archiving as easy as on-premise storage
Perform offsite archiving using industry leading software
Use the public cloud as a new storage tier for deduplicated data to reduce
onsite storage costs
SSL &
Enterprise Vault
Encryption
Data Center
Enterprise Vault
OpenStorage Technology (OST) &
Enterprise Vault™ Cloud Storage to Nirvanix
Symantec Enterprise Vault™ 10 Customer Presentation
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Enterprise Vault.cloud Benefits
Purely Hosted
• No mandatory hardware and software to install and maintain
• Low upfront investment & total cost of ownership
• Flat fee per mailbox per month includes service upgrades
Enterprise Vault.cloud
Email Storage Management
Email eDiscovery
Email Compliance
Unlimited Storage & Rapid Search
• Unlimited email storage and retention
• Rapid search results from scalable grid architecture
• No mailbox size limits for end users
Mailbox Continuity option
Enterprise-class Infrastructure & Security
• Redundant, scalable, Tier 4 data centers
• Data encrypted in transit & at rest
• 24/7/365 support included in cost of service
Symantec Enterprise Vault™ 10 Customer Presentation
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Archiving Addresses Needs Across the Organization
End User
• Transparent user
access
• Eliminate mailbox
quota hassles
• Restore lost and
deleted information
Legal/HR
• Streamline eDiscovery
• Easily manage legal
holds
• Define and enforce
retention policies
Compliance
• Meet Regulatory
requirements
• Streamline
supervision
• End-to-end audit
capabilities
IT Management
• Reduce server storage,
improve performance
Symantec Enterprise Vault™ 10 Customer Presentation
• Eliminate freerange PSTs/NSFs
• Reduce backup
windows
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