OBSERVE AND MONITOR PEOPLE
D1.HSS.CL4.05
Slide 1
Observe and monitor people
This Unit comprises five Elements:
1
Prepare for observation and monitoring
2
Implement observation and monitoring activities
3
Determine apprehension of offenders
4
Arrest offenders
5
Fulfil administrative responsibilities
Slide 2
Assessment
Assessment for this unit may include:

Oral questions

Written questions

Work projects

Workplace observation of practical skills

Practical exercises

Formal report from employer/supervisor
Slide 3
Prepare for observation and
monitoring
Performance Criteria for this Element are:

Identify areas and people who require observation &
monitoring

Read logs and records or previous events

Prepare equipment

Plan the observation and monitoring

Notify relevant other staff or support
services
Slide 4
Identify areas and people to monitor
Reasons to observe and monitor:

Predict problems and issues

Gather intelligence

Provide a sense of safety and security
(Continued)
Slide 5
Identify areas and people to monitor

Discharge ‘duty of care’ obligations

Meet expectations

Honour obligations
Slide 6
Identify areas and people to monitor
Areas which may need to be monitored:

Internal and external areas

Known trouble-spots

High-traffic areas

As identified by ‘assignment instructions’
Slide 7
Identify areas and people to monitor
People who may need to be monitored:

VIPs and their entourage

Members of the public who fit an identified profile

Persons displaying certain attributes
Slide 8
Read logs and reports
You may need to share information and communicate with:

Owner

Managers and supervisors

Other security staff

Operational and support staff

Nominated staff at other venues

Police

Complainants

Victims
Slide 9
Read logs and reports
Communication and information-sharing options:

Attending meetings and briefings

Using the telephone

Sending emails

Sharing hard-copy materials
Slide 10
Read logs and reports
Before you start work:

Read relevant comms books, logs, records and reports
from previous shift/s

Take notes of important information contained

Integrate ‘new’ information into your personal
bank of existing venue knowledge
Slide 11
Prepare equipment
Items/equipment to check before starting work:

Notebook – check:

Working pen/pencil

Spare pages or spare notebook
(Continued)
Slide 12
Prepare equipment

Binoculars – check:

Clean lenses

Mechanisms operating as required/expected

Fit for use

Case provided
(Continued)
Slide 13
Prepare equipment

Camera and audio recording devices – check:

You know how to use it

Lenses are clean

Batteries charged

Space on memory card – or spare card

Case is provided
(Continued)
Slide 14
Prepare equipment

Electronic surveillance equipment (CCTV) – check:

Cameras fully functional

Recording equipment working properly

Tests conducted to verify status
(Continued)
Slide 15
Prepare equipment

Electronic surveillance equipment (detection
equipment/systems) – check:

Operational status

Self-diagnosis tests have been conducted

If there are alarms/alerts to be investigated
(Continued)
Slide 16
Prepare equipment

Torches/flashlights – check:

Location/availability

How to operate – light/s; SOS function

Batteries/how long they will last
(Continued)
Slide 17
Prepare equipment

First aid kits – check:

Location/availability

Kits are fully-stocked
Also check name of First Aid provider on
duty for your shift.
(Continued)
Slide 18
Prepare equipment

Barriers and signage – check:

Location and availability

Items are ready to use

Sufficient in number
(Continued)
Slide 19
Prepare equipment
Comms equipment is required by Security staff:

So management can communicate with staff

To enable communication in event of emergency

To allow staff to talk with each other

So venue can communicate with patrons/guests

To communicate with emergency services
Slide 20
Prepare equipment
Commonly used Comms equipment:

Hand-held radios

Comms set with headset

Landline phones

Cell phones

Pagers

PA systems

Megaphones
Slide 21
Prepare equipment
Checks on Comms equipment:

Freshly fully-charged batteries

Sending and receiving capacity

Channel check

Headset and earpiece check

Volume setting
Slide 22
Prepare equipment
Vehicles may also be used and therefore need to be
checked – check:

Operational status and safety

Fuel

‘Vehicle Use’ form has been completed

‘Required items’ are in the vehicle
Slide 23
Prepare equipment
Examples of PPE:

Body armor

Protective shields

Masks

Safety boots
(Continued)
Slide 24
Prepare equipment

Head protection

Safety glasses

Knee pads

Clip-on neck ties
(Continued)
Slide 25
Prepare equipment

Duty/utility belt – which can carry:

Holders for pager, flashlight and asp

Pouch for handcuffs, medical & camera

Holster for Comms and pistol

Holders for keys, camera, knife and extra
clips of ammunition

OC spray carrier
Slide 26
Plan observation and monitoring
Work must be planned – this is important to:

Make sure all allocated tasks are factored into the
working day/shift

ID and obtain resources available/to be used

Place tasks in logical order/sequence
(Continued)
Slide 27
Plan observation and monitoring

Obtain relevant intelligence

Clarify requirements of jobs/tasks

Determine/allocate time for each job

Take responsibility for personal safety
Slide 28
Plan observation and monitoring
Planning activities:

Determining relevant locations and sites for work

Calculating security staff number required for work to
be done safely and effectively

Identifying resources required
(Continued)
Slide 29
Plan observation and monitoring

Selecting observation points/locations

Identifying targets for observation and monitoring

Human

Physical

Functions/events
Slide 30
Plan observation and monitoring
Tasks/duties you may be required to undertake:

Conducting routine venue security

Monitoring and observing crowds

Undertaking screening activities
(Continued)
Slide 31
Plan observation and monitoring

Checking patron ID

Controlling access to:


Venue

Designated areas
Monitoring egress of people from the venue
Slide 32
Plan observation and monitoring
You may also receive ‘assignment instructions’ for specific
tasks as determined by management:

May be in written or verbal form

They are in addition to normal duties

May/will require:

Changes to standard day-to-day
activities

Integration of normal work with special
assignments

Other staff to undertake your normal
duties while you focus on the assignment
Slide 33
Plan observation and monitoring
Written assignment instructions usually provided for tasks
such as:

Special surveillance

Investigations

Escort duties
(Continued)
Slide 34
Plan observation and monitoring

In response to advice/requests from authorities

Where internal risk assessment has identified a
problem/threat

Large events/high-traffic situations
Slide 35
Plan observation and monitoring
Details provided in ‘assignment instructions’:

Specific requirements for the assignment

Objective/s

Access arrangements

Timing
(Continued)
Slide 36
Plan observation and monitoring

Specified work tasks to be completed as part of the job

Integration of other work with ‘assignment’
requirements

Resources available/to be used

Management structure (reporting, control
& command authority) for the assignment

Documentation
Slide 37
Plan observation and monitoring
Your work will also require you to respond to situations
which you have not planned/prepared for – such as:

Investigating alarms

Assisting other staff

Escorting people
(Continued)
Slide 38
Plan observation and monitoring

Detaining offenders

Providing ‘first response’ to emergencies

Acting ‘as directed by management’

Liaising/working with police

Fulfilling necessary internal administrative requirements
Slide 39
Notify others
You need to keep others informed of your activities
and location so:

Others are updated about what is happening

Personal safety is optimised

Others can use your intelligence/input

Others can give you relevant
intel/information
Slide 40
Notify others
Communication/notification may need to occur:

On arrival at work

When starting work

When taking a break and when returning from a break

When you are ‘involved’

At scheduled times
Slide 41
Notify others
You may need to notify/communicate with:

Management

Owner

Head of Security

Other internal security staff

Police

Emergency services

Private/external security providers
Slide 42
Notify others
Notification/communication can occur in several ways:

Radio

Telephone

Pager

Computer-based

Direct, face-to-face
Slide 43
Summary – Element 1
When preparing for observation and monitoring:

Determine areas and/or people to be
observed/monitored

Identify, check and prepare surveillance and detection
items, equipment and technology required

Obtain necessary PPE

Obtain and check required communication
devices

Identify and clarify required work for the shift
(Continued)
Slide 44
Summary – Element 1

Analyse and clarify requirements for assignment
instructions

Read necessary logs, reports and registers before
starting work to update personal knowledge

Plan the upcoming shift – what will be done, where and
when

Identify other staff required to support/assist

Advise relevant others regarding start of
work/departure for duty
Slide 45
Implement observation and
monitoring activities
Performance Criteria for this Element are:

Check identification cards

Ensure authorised access to restricted areas

Monitor entry into the premises

Identify unattended items

Identify banned/prohibited persons

Observe people who are behaving
suspiciously

Respond to unlawful or suspicious incidents and people
Slide 46
Check ID cards
Reasons to check ID:

Verify person presenting ID is the rightful owner of the
card

Check age of person

Prove permission to enter restricted areas

Deter illegal activities
(Continued)
Slide 47
Check ID cards

Track movement of people in the venue

Ensure compliance with legal requirements

Serve as basis for verifying answers given by
customers to questions you ask them
Slide 48
Check ID cards
There are several types of cards which can be used as ID
cards:

Government-issued ID cards

Venue-issued ID cards

Authority/agency ID cards
Slide 49
Check ID cards
You may be required to check:

Staff ID cards

Visitor ID cards

Supplier ID cards

Patron ID cards

Police ID cards/badges
Slide 50
Check ID cards
Process for checking ID cards:

Demonstrate appropriate interpersonal skills

Inspect the card

Compare the photograph against the person presenting
the card

Ask their date of birth

Conduct ‘other’ checks at the same time

Scan/record the card
Slide 51
Ensure authorised access
Reasons to ensure only authorised access is allowed to
restricted areas:

Stop public from entering back-of-house areas

Check tickets

Allow delivery drivers access only into approved areas

Check authority of visitors

Identify and remove unauthorised persons

Grant access to suitable authorised staff/persons

Optimise venue, staff and patron security

Meet legal compliance obligations
Slide 52
Ensure authorised access
Techniques to control access to restricted areas:

Swiping ID cards

Using physical barriers

Visual recognition

Inspecting/checking ID cards

Using bio-metric technology

Entering security codes

Using sensors & alarms
Slide 53
Monitor entry to premises
Activities involved in monitoring entry:

Standing near entry points/doors

Observing people as they enter

Talking to people as they walk in

Checking ID

Counting people

Recording details
Slide 54
Monitor entry to premises
Access should be denied to:


Unwanted persons:

Those who have been barred/black banned

Those who are subject to ‘exclusion orders’

Known trouble-makers

Vagrants
Self-excluded persons
(Continued)
Slide 55
Monitor entry to premises

Under-age persons

Intoxicated persons

Anyone with a weapon

Persons prohibited by legislation

Persons ‘in excess’ of maximum patron
numbers

People trying to gain access after
‘lock out’ time
Slide 56
Monitor entry to premises
Do not prevent entry to people based only on:

Age

Gender

Race

Language spoken

Disability
Slide 57
Monitor entry to premises
Steps in denying access:

Be form

Be polite

Refrain from physical aggression

Explain the reason

Apologise

Tell them they can come back later/tomorrow – if
this is in fact true

Try to give them a stake in the decision – what can
you do for them? What useful suggestions can you make?
Slide 58
Identify unattended items
Need to promptly identify unattended items:

To return a forgotten items to its owner

Reduce chance of theft

Allow emergency responses to be implemented
if item is deemed ‘suspicious’
Slide 59
Identify unattended items
Ways to identify unattended items:

Being constantly alert to the possibility

Actively searching for them

Being advised by another person

Responding to an alarm
‘Suspicious package’:

There is no definition of what is a ‘suspicious
package’

Err on the side of caution – best to be safe than sorry
Slide 60
Identify unattended items
To deal with an unattended item:

Do not touch it

Inform supervisor

Notify authorities

Make public announcement seeking owner

Ask people nearby if the item belongs to them

Leave package where it was found

Cordon off the area

Evacuate people

Turn off anything likely to trigger an explosion
Slide 61
Identify banned/prohibited persons
Ways to identify banned or prohibited persons:

Reading internal communications

Talking to other staff

Asking for the person’s ID

As a result of communications from authorities

Through alerts from technology
Slide 62
Identify banned/prohibited persons
If banned/prohibited person seeks to make a booking:

Take details of the reservation

Refuse the booking

Be alert to possibility booking may be made later under
different name and take appropriate action /advise
person making the reservation they will be ‘refused’ on
arrival
Slide 63
Identify banned/prohibited persons
To deny access to a banned/prohibited person:

Advise other staff immediately

Refuse entry

Explain reason/s

Apologise

Stand your ground

Ask them to leave

Request they do not return
Slide 64
Observe suspicious persons
Reasons to identify and observe suspicious persons – to:

Comply with assignment instructions

Deter offenders

Safeguard venue, patrons and staff

Identify offenders

Maintain ‘safe and secure’ image of the venue
Slide 65
Observe suspicious persons
‘Suspicious’ person/behaviour:

Difficult to define

Can be ‘anyone – any age, any race, male or female

Often determined by the context

May be patron or staff member
Slide 66
Observe suspicious persons
Examples of suspicious behaviour:

People who glance around furtively

Someone who spends a lot of time browsing but not
buying

Someone wearing bulky clothes

Anyone lingering around known ‘high risk’ stock

Loiterers

People found in restricted areas with no
permission to be there

Nervous drivers
Slide 67
Observe suspicious persons

Anyone who cannot provide proof-of-age

Unknown workers/service providers

Customers who appear anxious when you
approach/talk to them

People who give undue attention to others
and or areas where there is cash
Slide 68
Respond to unlawful or suspicious
incidents and people
Important background information:

Golden rule: Act promptly – ‘nip it in the bud’

Realise everything you do (or do not do) is on public
show – this means everything you do/do not do sends a
message

You cannot act on ‘hearsay evidence’
you must have first-hand evidence
Slide 69
Respond to unlawful or suspicious
incidents and people
Keys in responding to unlawful acts:

Know what constitutes an illegal act

Notify CCC immediately of what you have
discovered/identified

Obtain assistance

Intervene – as required

Provide ‘first responder’ action – fight fire,
give first aid

Record evidence – preserve the scene
Slide 70
Respond to unlawful or suspicious
incidents and people
Keys in responding to unacceptable behaviour:

Know with certainty what the ‘house rules’ are

Move closer & observe

Notify CCC

Talk to those involved and ask them to modify
their behaviour/language

Ask them to leave

Escort people away/out of the venue

Mingle with others and reassure them/apologise

Maintain contact with CCC
Slide 71
Respond to unlawful or suspicious
incidents and people
Activities involved in monitoring and observing suspicious
persons:

Covertly watch them

Record activities

Obtain assistance from others

Ask for CCTV tracking and recording
Slide 72
Respond to unlawful or suspicious
incidents and people
When immediately responding to a suspicious person situation:

Notify others

Approach the person

Make eye contact

Speak directly to them

Ask them questions

Detain them

Direct them what to do

Thank them for cooperation

Apologise – if appropriate
Slide 73
Respond to unlawful or suspicious
incidents and people
When immediately responding to a suspicious incident
situation :

Notify CCC

Observe

Investigate
Slide 74
Summary – Element 2
When implementing observation and monitoring activities:

Check ID cards as and when required of internal and
external personnel

Maintain civility and customer service to the best extent
when checking IDs and undertaking other observation
and monitoring activities

Control access to, and patrol and monitor
restricted areas

Monitor and respond to alarms
(Continued)
Slide 75
Summary – Element 2

Monitor patrons as they enter the premises and certain
areas within the venue to check age, behaviour, dress,
language and intoxication

Refuse entry to people as necessary

Ensure all legal obligations are complied with by the
venue and persons who are on the premises

Be alert to the presence of unattended items
and suspicious packages in the venue and
respond promptly to these situations

Identify and remove banned or prohibited persons
(Continued)
Slide 76
Summary – Element 2

Observe, monitor and respond suspicious persons and
incidents

Be sure to address problems quickly so troublesome
situations can be 'nipped in the bud’

Never rely totally on hearsay evidence

Respond appropriately to unlawful and
suspicious events

Respond appropriately to unacceptable
behaviour and suspicious persons

Realise everything you do and say in a public
space is ‘on show’ to others in the area
Slide 77
Determine apprehension of
offenders
Performance Criteria for this Element are:

Identify if lawful arrest should be effected

Prepare for apprehension
Slide 78
Identify if lawful arrest should be
effected
Citizen’s arrest:

“A citizen's arrest is when you, as someone who is not
a duly sworn police officer, detains a person because
you know the other person is committing or has just
committed an offence such as a theft,
assault or criminal damage.”

Detaining a person = a citizen’s arrest

Can apply only to specific types of offences
(refer Work Project 4.1)
Slide 79
Identify if lawful arrest should be
effected
Points to consider when deciding whether or not to make a
citizen’s arrest:

Type of behaviour evaluated against legislation

Having ‘reasonable grounds’

Personal safety

Safety of others

Timeliness of the arrest

What force may be required?
(Continued)
Slide 80
Identify if lawful arrest should be
effected

Verify you have venue permission to make an arrest

Check back-up is available

Make sure you know the local laws regarding citizen’s
arrests

Make sure you know exactly who the
offender is

Be 100% sure of your facts – if in doubt,
never make an arrest
(Continued)
Slide 81
Identify if lawful arrest should be
effected

Advise CCC of your intentions

Wait for police if you believe the offender is likely to stay
on the premises – and maintain ‘eyes on’

Try to have a male present when apprehending a
male – and a female present when apprehending a
female

Be as quiet as possible when making the arrest
Slide 82
Identify if lawful arrest should be
effected
Problems potentially associated with making an arrest:

Legal action for wrongful arrest or detention:

Criminal action

Civil action

Resistance from the offender

Failure to cooperate
Slide 83
Prepare for apprehension
Planning to make a citizen’s arrest:

Determine if assistance is needed

Decide if you should make the arrest or if it is best to
wait for police to arrive

Plan your actions

Ensure safety of others

Consider protection of assets to best
extent possible

Determine how you will hold/restrain the
offender
Slide 84
Summary – Element 3
When determining apprehension of offenders:

Ensure you fully understand the relevant laws of the country

Know offences common to your industry/venue

Always take consideration of making a citizen’s arrest
seriously

Realise detaining someone is usually the equivalent
of arresting them

Be aware of the legal action which can result
from a false arrest

Ensure you are totally sure of the identity of the offender
(Continued)
Slide 85
Summary – Element 3

Make sure you have proof

Advise others of your intention to make an arrest

Obtain back-up

Delay the citizen’s arrest if possible until police arrive
and let them deal with the situation

Be sure your venue authorises you to make
a citizen’s arrest

Always consider your personal safety and
the safety of others

Plan what you will do, what you will say and how you
will implement the arrest
Slide 86
Arrest offenders
Performance Criteria for this Element are:

Observe legal rights of the offender

Apprehend the offender

Search the offender

Maintain personal safety

Detain the offender
Slide 87
Observe legal rights of offender
Rights of the offender after arrest vary between countries
– you can learn what applies by:

Speaking with venue solicitor

Talking to police

Reading legislation

Researching on the Internet

Asking management

Attending specific training
Slide 88
Observe legal rights of offender
Need to respect legal rights of person who has been
arrested:

Avoid legal action

Optimise chance of offender being prosecuted

Inform offender of what is occurring

Respect civil liberty and civil rights

Demonstrate professionalism
Slide 89
Observe legal rights of offender
Possible rights of the offender after they have been arrested may
include:

To be told why they have been arrested

Be subject only to use of ‘reasonable force’

To be treated with respect and decency

Privacy

Right to protection/safety

Right not to cooperate with you

Right not to speak/answer questions

Right not to incriminate themselves

Right not to be searched
Slide 90
Apprehend the offender
Pre-requisites for making a citizen’s arrest:

Personal safety is optimised

Safety of others is assured

You have prepared a plan

You are certain an offence has been
committed and can identify the offender

You believe the citizen’s arrest is the
best course of action
Slide 91
Apprehend the offender
Alternatives to making a citizen’s arrest:

Ignore the situation and take no action

Look at the offender – let them know they are being
watched

Talk into your radio while observing the offender

Talk directly to the person, ask them to modify
behaviour and advise of consequences

Ask them to leave the venue
Slide 92
Apprehend the offender
When making a citizen’s arrest:

Approach the person following your plan

Identify yourself

Tell them you are arresting them

Place a hand on them
(Continued)
Slide 93
Apprehend the offender

Explain why they are being arrested

Tell them of the evidence/proof you have

Ask them to accompany you to certain location

Restrain the person – if necessary

Comply with all requirements of in-country
legislation
Slide 94
Search the offender
After arrest you may want to search the offender – but:

Local laws may not allow this

You may be charged by police if you conduct an illegal
search

The offender may launch civil action against you
Slide 95
Search the offender
Reasons to search:

Look for items which may cause injury

Find evidence

Identify the offender
Slide 96
Search the offender
It is usually illegal for you to:

Frisk the person

Forcibly submit them to a search

Open their bags/possessions
Slide 97
Search the offender
It is legal to:

Ask/request the person to turn out their pockets

Ask permission to search their bags/belongings
The best course of action is to leave the search
process to police
Slide 98
Maintain personal safety
You must always maintain your safety when making an
arrest and the safety of others – if you cannot guarantee
this:

Abandon the arrest

Do not initiate the arrest
Slide 99
Maintain personal safety
When making an arrest it is vital to remember:

You are not a police officer

You are not paid to risk your life

The venue carries insurance to cover most
losses/damage

Other evidence is likely to exist to
enable police to follow-up
Slide 100
Maintain personal safety
Techniques to maintain safety:

Secure/restrain the offender

Getting back-up to assist

Watching the offender

Moving threats/potential weapons out
of reach
(Continued)
Slide 101
Maintain personal safety

Continue to use only ‘reasonable force’ (and only do
this if necessary)

Advise aggression will be met with force

Move away from the offender

Ask others to move away

Advise others of potential risk

Protect assets from danger/damage
Slide 102
Detain the offender
Once person has been arrested:

They must be handed over to police as soon as
possible

Check to confirm police have been called/notified

Contact/call police if this has not already been done

Tell offender police have been called and
are on the way
Slide 103
Detain the offender
While detaining an offender:

Maintain/observe their rights

Protect them against harm/injury

Give first aid – if necessary

Provide suitable responses to basic human needs
Slide 104
Detain the offender
Always adhere to internal requirements when a person
has been arrested – these may include:

Notifying management/designated person

Recording details of the arrest on internal
documentation
Slide 105
Summary – Element 4
When arresting offenders:

Be sure you have sufficient reason/proof to make the
arrest

Be convinced making an arrest is the best course of
action

Make sure the legal rights of the offender are
maintained

Protect the safety, well-being and human
rights of the offender

Notify the police as soon as possible to
arrange transfer of custody
(Continued)
Slide 106
Summary – Element 4

Document the incident according to house policy
capturing all relevant details

Notify the offender they are under arrest

Tell the offender why they have been arrested

Only search the offender is permission to do
so is given

Do not frisk the person

Detain the offender in accordance with local
laws/requirements
Slide 107
Fulfill administrative responsibilities
Performance Criteria for this Element are:

Complete necessary internal forms and reports

Cooperate with the authorities to process the offender

Cooperate with management in making
recommendations to enhance patron and staff safety
Slide 108
Complete forms and reports
Requirements when completing documents:

Documents and requirements vary between venues

Must be completed in a timely manner

Forms and reports usually need to be ‘forwarded’

Accuracy is vital

Obtain in-house training

Look at forms and reports competed by others

Keep a copy

Seek advice when unsure about what to do
Slide 109
Complete forms and reports
Forms will be either/or:

Paper-based

Electronic
Slide 110
Complete forms and reports
Forms and reports may include:

Incident details/report, log or register

Damage and loss assessments

Patrol logs

Insurance claims

Witness statements

Legally-required documentation
Slide 111
Complete forms and reports
Reasons to complete forms and reports:

Provide source of information

Establish legal cause

Comply with management requirements

Provide basis for evidence

Assist investigation

Monitor incidents and trends
Slide 112
Cooperate with authorities to
process offender
Helping police may include:

Being interviewed and making a statement

Providing police with copies of internal forms/reports

Sharing/showing evidence you have

Picking offender from line-up

Providing CCTV footage

Verifying statements of offender

Answering questions

Explaining context of the incident
Slide 113
Cooperate with management to
enhance safety
Ways to help management enhance safety:

Engage with risk management activities

Participate in staff meetings and briefings

Participate in workplace inspections

Attend relevant industry seminars, conventions
and conferences

Contribute ideas and suggestions
(Continued)
Slide 114
Cooperate with management to
enhance safety

Be willing to trial initiatives

Complete all forms and reports as required

Visit other venues to see what they are
doing in relation to safety

Develop and use an industry network of
security people/staff

Identify and analyse internal indicators of
safety problems/issues

Comply with management directives
Slide 115
Cooperate with management to
enhance safety
Follow a two-stage approach for making recommendation:
(1) Make verbal suggestion
(2) Supplement with written recommendation:

If management seems interested

If requested
Slide 116
Cooperate with management to
enhance safety
Include the following in written recommendations:

Your name and contact details

Date

Rationale

Action plan
(Continued)
Slide 117
Cooperate with management to
enhance safety

Recommendations for:

Equipment, systems and technology

Providers/suppliers

Timelines

Training required

Staff/hours required

Transitional arrangements

Benefits anticipated

Costs
Slide 118
Summary – Element 5
When fulfilling administrative responsibilities:

Complete all necessary documents following regular
shifts & individual incidents

Comply with venue requirements and legally imposed
obligations

Forward completed to documents to nominated
person/s

View what others have done to get a feel
for what is required
(Continued)
Slide 119
Summary – Element 5

Seek to understand why reports and forms are required
and what they are used for

Work with authorities/police as required to process
offender

Support management in their efforts to enhance
patron and venue safety

Make informed suggestion to improve
workplace safety
Slide 120