Managing Cisco
Unified Communications
Reducing costs and improving
resilience
Mahal Mohan
Director, Cisco Systems
VoiceCon
March 2006
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
1
Managing Cisco Unified Communications
• With the benefits of Cisco’s broad range of IP
communications products and services, effective
management become key…
Cisco Unified CallManager
Cisco Unified CallManager Express
Cisco Unity
Cisco Unity Express
Cisco Unified Contact Center
Cisco Unified Contact Center Express
Cisco Unified MeetingPlace
Cisco Unified IP Phones
Infrastructure (gateways, gatekeepers, routers, switches)
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
2
Managing Cisco Unified Communications
IPC Applications
Managing the broad
spectrum of Cisco Unified
Communications products
and features requires a new
generation of management
and support solutions
Cisco Unified Contact Center
Cisco Unified Contact Center Express
IPC ‘Intelligence’
Cisco Unified CallManager
Cisco Unified MeetingPlace
Cisco Unity
Cisco Unified CallManager Express
Cisco Unified Meeting Place
Cisco Unity Express
IP Fabric
Routers
Switches
Gateways/Gatekeepers
Trunking
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
Operations Manager
V
Service Monitor
3
Cisco Unified Operations Manager and Unified
Service Monitor
Manager
of
Managers
Operations Manager
Software on Win 2003
• Real-time view of IPC
solution
• Alerting and diagnostics
• Phone inventory reporting
Service
Monitor
Operations
Manager
Software
Service Monitor
Software + Cisco 1040 Sensors
• Real-time voice
quality alerting
Service
Monitor
Software
• MOS scores and details
• Archival of historical
call quality
Cisco 1040 Sensors
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
4
Cisco Unified Service Monitor
Two-component Solution that Monitors, Evaluates
and Reports Voice Quality for Actual Calls
• Real-time monitoring of voice
quality for actual calls
• R-factor MOS for every 60
second interval
• Built-in system-level availability
and redundancy
• Easily installs and configures
itself just like a Cisco IP phone
• Uses switch SPAN port
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
• Real-time alerting with details
• Analysis and archival-based
on MOS thresholds
• Integrates with OM or Manager
of Managers
5
Cisco Unified Service Monitor
• FCC Class B certified for desktop or
wiring closet deployment
• PoE (IEEE 802.3af)
• Uses ITU G.107 R-factor to calculate
MOS score for active calls
Can send SNMP traps to
Manager of Managers
Cisco 1040 Sensor
Monitors call’s
RTP streams
Cisco 1040
Session Number
11911_11_2005
Service Monitor
Cisco 1040 sends
MOS scores
for active calls
Service Monitor
stores and evaluates MOS values
and sends SNMP traps when
threshold is crossed
© 2005 Cisco Systems, Inc. All rights reserved.
Operations Manager
presents alert information
and diagnostic options
6
Cisco Unified Operations Manager
• Actionable, service level View of IP Communications implementation
Enterprise-wide logical and physical view of IPC components
Correlation of device and IPC application fault status to endpoint and service
availability
Service Impact Reports
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
7
Cisco Unified Operations Manager
•
•
•
•
Real-time alerting on IPC components and IP infrastructure
Real-time service quality (voice quality) alerts and details
Phone and device inventory reports (SCCP and SIP): phone status, phone tracking
Context-based launching of other CiscoWorks tools
• Support for Cisco Unified CallManager (5.0/4.2/4.x/3.x), Cisco Unity, Cisco Unity Connection, Cisco
Unified CallManager Express, Cisco Unity Express, Cisco Unified MeetingPlace Express
Cisco Unified Contact Center, Cisco Unified Contact Center Express, GW, Routers, Switches, Cisco
Unified IP Phones and Applications (CCC, CER, PA,…)
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
8
Cisco Unified Operations Manager
• Integrated diagnostics linked to monitoring and proactive testing
Replicate end user activities (SCCP and SIP)
End to End Call (Signaling and RTP)
Phone Registration
Dial-tone
Message Waiting Indicator
Conference
Emergency Call
Replicate voice traffic (IP SLA/SAA based)
Quality/Latency/Jitter/packet loss
RTP traffic streams
Gateway registration
End - End testing (signaling + data path)
Node - Node testing (IP SLA)
PSTN
V
Session Number
11911_11_2005
V
WAN
© 2005 Cisco Systems, Inc. All rights reserved.
9
Cisco Unified Operations Manager for MSP
Environments
• Flexible deployment options
1 Cisco Unified Operations Manager = Many customers/clusters OR
1 Cisco Unified Operations Manager = 1 Customer (w/ many
clusters)
Support for cold-standby deployment model
• Administrator can create custom ‘views’ to correspond to
different customer networks
• Users can be assigned to these views *
• Can enable the customer to get a ‘limited view’ of their own
deployment
* Will need integration with Cisco Secure Access Control Server
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
10
Cisco Unified Operations Manager UI for
MSP/Customers
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
11
Cisco Unified Operations Manager UI for
MSP/Customers
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
12
Cisco Unified Operations Manager — Packaging and
Pricing
• Flexible licensing options
Start small, grow with IPC deployment
Licensed based on number of phones
monitored
Licensed in increments of 1K / 5K phones,
in-line upgrade
• OM and SM can be bought as bundle or
standalone
CiscoWorks IPC Mgmt Bundle : $24K list
CiscoWorks IPC Enterprise Mgmt Bundle :
$55K list
• Sample list prices
Operations Manager—1K phones : $15K
Operations Manager—2K phones : $25K
……
Operations Manager—30K phones : $150K
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
13
IPC SM Service Quality Alerts on IPC Operations
Manager
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
14
Service Quality Alerts on Cisco Unified Operations
Manager
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
15
Service Quality Alerts on Cisco Unified Operations
Manager
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
16
Cisco Unified Service Monitor — Packaging and
Pricing
• Flexible ordering options
6 Pack IPCSM bundle : $18K list
(IPCSM, 6 Cisco 1040 sensors)
2 Pack Cisco 1040 sensors : $4K list
IPCSM software : $9K list
• OM and IPC SM can be bought as bundle or
standalone products
CiscoWorks IPC Mid Mgmt Bundle : $24K list
CiscoWorks IPC Enterprise Mgmt Bundle :
$55K list
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
17
Small and Medium Enterprise Deployments
Cisco 1040
Cisco Unified
CallManager Cluster
Cisco Unity
Operations Manager
+ Service Monitor
PSTN
Cisco 1040
SRST
IP WAN
Campus
Branch Office1
Ordering Options
• Cisco Unified Communications Management – Mid Market
Bundle
• Cisco Unified Operations Manager + 6 pack Service Monitor
bundle
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
18
Large Enterprise Deployments
Cisco Unified
CallManager Cluster
Cisco Unity
Cisco 1040
Operations
Manager
PSTN
Service
Monitor
Cisco Unified
CallManager
Express,
Cisco Unity
Express
Cisco 1040
IP WAN
Branch Office1
Campus
• Cisco Unified Communications Management –
Enterprise Market Bundle
• Cisco Unified Operations Manager (with
appropriately sized license)
+ 6 pack Service Monitor bundle
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
Cisco 1040
SRST
Branch Office2
19
Customer Feedback
“I can find out the status of any phone in the
company in about a minute simply by entering its
extension.”
“Previously, identifying the nature of a voice quality
problem often took a full day. With Cisco Unified
Operations Manager and Cisco Unified Service
Monitor I can often identify and resolve the problem
in just half an hour.”
Mike DeDecker
Warner Pacific Insurance
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
20
Q and A
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
21
Session Number
11911_11_2005
© 2005 Cisco Systems, Inc. All rights reserved.
22