TRAVIS SMITH
1020 LAKES PARKWAY APT. 105  LAWRENCEVILLE, GEORGIA 30043  Travisnsmith1977@Hotmail.com Phone: 678-9270592
Seeking a long-term career and income growth with a growing company
in the field of customer service.
SUMMARY OF QUALIFICATIONS
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Highly motivated, dependable self-starter with solid career and educational foundation of sales and
marketing.
Strong interpersonal communication skills, excellent organizational and written skills, and a
dynamic, charismatic personality.
Tenacious in building new business, securing customer loyalty, and forging strong relationships.
Microsoft Word, Excel and Outlook.
PROFESSIONAL EXPERIENCE
Customer Service Representative
06/2015 to Present
GA Calls –Buford, Georgia
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Provided excellent customer service by utilizing past customer service experience.
Work with many different accounts across the country to provide accurate information
between customers and clients
Handled the queries and problems of the customers.
Manager – 3rd Key Holder
5 Below Retail Store – Johns Creek, Georgia
05/2012 to 07/2012
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Trained the associates by utilizing my sound communication and demonstration skills.
Provided excellent customer service by utilizing the product knowledge.
Operated the cash and attendance register.
Handled the queries and problems of the customers.
Store Manager
03/2011 to 05/2012
Radio Shack – Lawrenceville, Georgia
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Managed the store’s controllable categories on the store’s profit and loss statement.
Responsible for planning and management of function of store business.
Gave feedback to individuals on regular basis to improve their talent and skills.
Resolved the customer queries and problems.
Recruited, hired, and retained top tier talent.
Co-Manager
08/2008 to 02/2011
Kroger Company – Gainesville, Georgia
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Developed and implemented a strategy for achievement of store and departmental
objectives.
Scheduled and organized workforce consistent with planned business.
Maintain store security with regard to cash control, theft and shrink.
Establish and maintain a self-development program.
ACADEMIC BACKGROUND
North Gwinnett High School – Suwanee, Georgia
1995
High School Diploma
Ashford University – Clinton, Ohio
Associates Degree – Business
SKILLS
Certified Peer Specialist (CPS)
Whole Health Action Management (WHAM) Certified
Whole Health Action Management (WHAM) Facilitator
2012
REFERENCES
Professional:
Ron Gordon – Store Manager Goodwill of North East Georgia
Home: 678-971-4264
Cell:
678-780-9390
Sherri Webster – Worked with at KB Toys Assistant Manager
Cell:
856-265-1381
Erika Harding – Team Lead Beacon Place/5 Points Day program Viewpoint Health
Cell:
678-301-9931
Personal:
Stefanie Bradbury – Braselton GA, Friend for 22 Years
Cell:
706-215-3044
Nancy Farmer – Bethlehem GA, Friend for 2 Years
Cell:
770-883-1772