TEACHING COMPETENCE FOR
DEALING WITH PATIENTS FROM
DIFFERENT ETHNIC
BACKGROUNDS
FAMOUS GROUP 5
AN EUROCAT WORKSHOP
AUTHORS









Nena Kopčavar Guček
Janos Szabo
Mirjam Zemljak
Darko Taseski
Tadeja Čerin
Igor Švab
Olivera Batić – Mujanović
Serdar Gurel
Haviva Calo
AIM OF THE
PRESENTATION

To develop a perfectly
multicultural course
AIM OF THE MODULE

At the end of the module, the
learners will be able to deal with
ethnic groups in general practice
Target group

Trainees in general practice
Learning objectives
At the end of this course, the learner will
know
Culture
 History of the patient’s culture
 Habits, related to health beliefs
 Educational level in culture
 Sociodemographic characteristics
 Tradition and religion
 Structure of society and family
 Expressing emotions and illness
 Pathology and genetics
 Family role, gender role
 Nutrition
 Specific surgical and diagnostic procedures
Learning objectives
At the end of this course, the learner
will know
Communication
 Common knowledge about communication
 Specifics:





Language
Verbal expressions and sayings
Nonverbal expressions, specific for culture
Use of interpreters
Chaperones
Learning objectives
At the end of this course, the
learner will know
Law, rules and ethics
 Human rights
 Rights of refugees
 Legal requirements
 Insurance and payment rights
 Ethical obligations of medical
profession
Learning objectives
At the end of the course, the learner will be able to
demonstrate the following communication skills
Requirements
 Open mindedness
 Sensitivity
 Patience
Modification of basic communication skills
 Establishing rapport
 Recognition of problem
 Examining and asking
 Explaining
 Reaching conclusion
Specific skills
 Interpreters
 Chaperones
 Home visits
Learning objectives
At the end of the course, the
learner will be able to
demonstrate the following
medical skills, specific for the
culture


Specific surgical and diagnostic
procedures
Adaptation of established surgical
and diagnostic procedures (presence
of spouse during examination, head
cover etc.)
Learning objectives
At the end of the course, the learner
will be able to demonstrate the
following management skills







Modifications of time and appointment
system
Use of adequate personnel
Sensitising the team
Guidelines
Leaflets
Other health care providers
Other services (social etc.)
Learning objectives
At the end of the module, the
learner will adopt the
following attitudes in practice





Modesty
Willingness to learn
To value and accept diversity in
dietary habits
Tolerance
Non-prejudice
METHODS
The module will be divided in three sessions
 Introduction to the topic
 Work in practice
 Conclusion
A total of 30 participants can attend one
module. They will later be divided in
smaller groups of 10 for small group work.
Every trainee has his/her trainer in practice.
The social programme forms an integral part
of the module and should not be modified.
VENUE

Brussels, Belgium (exact venue
to be decided, possibly in one of
the EU buildings)
INTRODUCTION Part 1




Keynote 1: Manfred Maier: Introduction to
medical anthropology (30 minutes)
Keynote 2: Carla del Ponte: Legal and
ethical aspects of working with different
ethnical groups (20 minutes)
Keynote 3: Oprah Winfrey: Specific
communication issues (15 minutes)
Coffee break without snakes from caffe
Florian, Venice, Italy
INTRODUCTION Part 2



Small group work 1: Brainstorming session:
experiences from practice (problems and
successes) (45 minutes)
Small group work 2: Communication
skills training (roleplay) (60 minutes)
Coffee break and snakes from caffe
Demel, Vienna
INTRODUCTION Part 3



Small group work 3: Communication
skills training (simulated patient Nelson
Mandela) (60 minutes)
Plenary: tasks and conclusion of session
(10 minutes)
High cholesterol lunch (McDonalds or
Burger King or KFC*)
*Potential sponsors
WORK IN PRACTICE: FIELD
VISIT

Field visit to a physician working with
patients from different ethnic groups (e.g.
refugee camp, specific practices), followed
by

Dinner from csarda Pirospaprika, Budapest
TASKS IN PRACTICE (3
MONTHS):
Work in practice under supervision
 Home visit of a patient from
another culture and case report
 Video of 3-5 consultations
 Analysis of complaints
 Organising a team meeting
 Preparing practice guidelines
 Preparing leaflets for patient
information

CONCLUSION PART 1



Plenary (10 minutes) Steven Spielberg :
Organising roleplays and videos
Group work 1: Analysis of a selected
video(s). Contributions from Sharon Stone,
Catherine Zeta Jones, Halle Berry, Antonio
Banderas (90 minutes)
Coffee break with ethnically acceptable
snakes (no pork, fish without fins or beef,
cats, dogs, snails, frogs, horses etc..) and
Lewinsky cigars
CONCLUSION PART 2


Group work 2: exchange of leaflets and
guidelines (60 minutes)
Plenary: what new problems have you
identified and how you will improve
your practice?
Arnold Schwarzenegger (intellectual solutions),
Bill Gates (practical approaches and feasibility)
(60 minutes)



Assessment of the course by the
participants
Photo session, hosted by Playboy,
Penthouse and Men’s health
Farewell lunch from Činar
restaurant/Kusadasi
MANAGEMENT OF THE
COURSE

Course directors’ meeting (60 minutes)

Post course slow food from Morića han,
Sarajevo (360 minutes)
Dance until morning

ACKNOWLEDGEMENTS






EUROCAT course directors
Slovenian food for maintaining blood
glucose levels
Radgonska klet for champagne,
which enlightened our discussions
Politicians for ideas
Beautiful women for inspiration
Handsome men for the same
APPLY NOW!