BUSINESS AND INFORMATION TECHNOLOGY
Francis Tuttle ~ Deer Creek High School
Computer Repair & Maintenance
Mrs. Sherri Gleaves, M. Ed., NBCT
gleavess@deercreek.k12.ok.us
http://teacherweb.com/OK/DeerCreekHighSchool/Gleaves
405.348.6100 x 2176
Course Description:
Students learn basic hardware and software concepts used for computer maintenance and
repair as well as suggested best practices in maintenance and safety issues. The students,
through hands on activities and labs, will learn to assemble and configure a computer, install
operating systems and software, and troubleshoot hardware and software problems. This
course helps students prepare for CompTIA’s A+ certification. The organization and delivery of
instruction in this course will adhere to the model as developed by the Business and Information
Technology Education (BITE) division of the Oklahoma Department of Career and Technical
Education. Further, use of the 21st Century Classroom Learning Laboratories will ensure active
teaching and learning.
Oklahoma Department of Career and Technical Education cross reference information:
Course Title:
Computer Repair and Troubleshooting I
Course Number:
8501 (BT00126)
Career Cluster/Pathway:
Information Technology/Information Support & Services
Career Major:
PC Support Technician
Pre-requisite:
Certifications:
Fundamentals of Technology or Business & Computer
Technology
A+ Essentials
Length:
120 hours
Possible Career Outcome:
PC Support Technician
College Credit:
Juniors and Seniors may apply for four (4) hours of
college credit from Oklahoma City Community College
Course Instructional Materials
All learning resources are provided or made available in the form of internet-based curriculum
and reference materials: Cisco supported Curriculum-IT Essentials I: Hardware and Software
v4.1 (http://cisco.netacad.net) Worksheets and Lab Manual materials will be furnished to the
student.
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Course Objectives
Upon successful completion of this course, the student will be able to:
 Obtain a score of 70% or better on each chapter module in the IT Essentials I: Hardware
and Software curriculum.
 Obtain a score of 70% or better on each Final Test.
 Obtain a score of 100% on the Performance Test.
Specific Objectives
A detailed list of specific objectives will be outlined at the beginning of each chapter.
Chapter 1: Introduction to the Personal Computer
Chapter 2: Safe Lab Procedures and Tool Use
Chapter 3: Computer Assembly
Chapter 4: Basics of Preventive Maintenance and Troubleshooting
Chapter 5: Fundamentals of Operating Systems
Chapter 6: Fundamentals of Laptops and Portable Devices
Chapter 7: Fundamentals of Printers and Scanners
Chapter 8: Fundamentals of Networks
Chapter 9: Fundamentals of Security
Chapter 10: Communication Skills
Chapter 11: Advanced Personal Computers
Chapter 12: Advanced Operating Systems
Chapter 13: Advanced Laptops and Portable Devices
Chapter 14: Advanced Printers and Scanners
Chapter 15: Advanced Networks
Chapter 16: Advanced Security
Successful completion of this course (as evidence by passing the three final Cisco tests based
on their individual criteria) will prepare students to take the CompTIA A+ certification test offered
by Francis Tuttle at one-half the original cost. It is recommended, however, that students enroll
in and complete IT Essentials II at Francis Tuttle Technology Center prior to taking the
certification exam. At the completion of the second course at Francis Tuttle, students may
chose between one of two pathways: Network Technology or CyberSecurity.
Other end-of course testing instruments include: CompTIA: A+ Essentials, Brainbench:
Information Technology Terminology and Windows Fundamentals (any version), and ODCTE:
Microcomputer Repair Technician.
Business Professionals of America
All students are encouraged to join and participate in Business Professionals of America
(BPA), a co-curricular national career and technology student organization. BPA is
designed to reinforce competencies taught in business and technology courses. BPA will give
students the opportunity to network with other students and professionals, participate in school
and community-wide activities (including field trips), and attend state and national conferences.
Meetings will be conducted twice a month after school. Dues are $25 which include BPA
Chapter T-shirt (if paid before September 28, 2012), national & state membership dues,
membership card & pin, and four digital Wire magazines.
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Course Sequence
Introduction & Orientation
Safety Unit
BPA Unit
Career Unit
Chapters 1 – 10, Final Test - First Semester
Chapters 11 – 16, Final Test, Performance Test - Second Semester
Student Provided Learning Materials and Supplies
Set of 16 dividers (optional)
Notebook paper, as needed
Blue or black pen and/or pencil
1 box of facial tissue (optional)
Course Delivery and Evaluation
Methods of Instruction include lectures, class discussions, hands-on-training, virtual machines,
demonstrations, PowerPoint presentations, and tutorials.
Self, peer, performance, and teacher evaluations will all be used as means to evaluate
assignments, projects, tests, and time management/work ethic/reflection sheets.
Grading Criteria: Your total grade is based on the following weights:
Grading Criteria
Item
Category
Labs Manuals/Other Classroom Assign.
Time Management/Work Ethic/Reflection
On-Line Tests – 13; Performance test – 1
Final Tests – 2
Attendance extra points (percent)
BPA Extra Credit - Dress for Success
Daily
Participation
Test
Sem.Test
Test Avg.
Daily
% of
Total
30%
20%
40%
10%
0 to 3
Varies
Your course grade is recorded on your transcript as a letter grade based on the following scale:
Numerical Grade
100 - 90
89 - 80
79 - 70
69 - 60
59 - 0
Grade
A
B
C
D
F
Student grades, attendance, and discipline records are online at
http://powerschool.deercreek.k12.ok.us/public. For access apply through the secretary in the
appropriate office. Grades will be updated by 8:00 a.m. each Monday.
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Test Policy:
Tests may be written, objective, subjective, performance, or given via the internet or an online
testing program. Assigned chapter work and labs that are part of the course are due before
taking the chapter or final test. All tests are closed book. The tests are to be completed within
one class period. Breaks may not be taken during testing.
Questions about the exam may be referred to the instructor. Questions will only be answered to
clarify the meaning of a question. Conversations with people other than the instructor are
prohibited and will result in a test grade of zero (0) for all people involved.
Since we will move through the classroom material together, all students are expected to take
the given test on the date indicated by the instructor. If you are present on the day of the test
announcement, it will be the responsibility of the student to be prepared for the test on
test day even if test day is your first day to return to class since your absence.
Chapter Tests (40%) and Final Tests (10% of total grade)
If a chapter test score of less than 70% is achieved, the test may be retaken in an attempt to
make 70% or better. You will be allowed no more than two (2) retakes per chapter test. The
grade earned on each attempt will be averaged for your final grade. However, if you make
better than 70% on your chapter test, you may also attempt two (2) retakes to better your score.
In this case, your highest score will be your final grade. Class time is used to retake the test on
the following class day. Additional retakes will need to be taken after school. Final tests may be
retaken once.
There are a total of 16 Chapter Cisco Online Tests and two (2) Final Cisco Online Final Tests-one final at the conclusion of Chapter 10 and one final at the end of Chapter 16.
Hands-On (Skill) Performance Final Test
Completion of this course will require passing one (1) hands-on (skill) performance test
(assemble a computer) with 100%. This test may be retaken and the grade averaged in the
same manner as outlined in the Chapter Tests section above.
Should the student not achieve a grade of “100%” on the performance test or does not
take the required test, a grade of Fail (F) will be assigned in the Cisco Networking
Academy and in the teacher gradebook.
A minimum grade of 70% is required on the online final tests and a grade of 100% (PASS)
on the hands-on, performance (skills) test to proceed to IT Essentials II: Network
Operating Systems. Failure to meet the 70% minimum grade requirement will require the
student to retake the class before proceeding to IT Essentials II: Network Operating
Systems.
Daily Grades (30%)
The daily grade will count as 30% of your total grade for this class. You will be expected to
complete a certain amount of work each week. Due dates will be given to you so it is important
to learn to manage your time effectively.
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Before you submit any work, please review it for accuracy! If a printed assignment, you must
also have the appropriate header/footer information on it. All assignments should be saved in
your classroom folder with the appropriate assignment name followed by your initials. You
may be asked to turn in assignments digitally. If so, instructions will be given as necessary.
To turn in printed or written assignments, you MUST also have a completed class label attached
in the upper left-hand corner. NO LABEL--NO GRADE. Place the work in the correct wire bin at
the work table.
YOU will be responsible for picking up your graded assignments and filing them in your class
folder. These assignments will be used again for your portfolio--you must keep ALL
assignments. DO NOT THROW AWAY OR DELETE ANY GRADED ASSIGNMENT.
Your label will indicate if your assignment has been accepted or denied and your grade will be
under the label on your paper. I will be monitoring for mastering of the concept and techniques
used to produce the necessary work. If denied, you must make the necessary corrections and
resubmit the assignment. I will discuss your assignment with you and indicate further
instructions as needed. The assignment which has been corrected should be stapled on top of
the original assignment with another label (do not throw away the original work or the original
label). The two grades received on the assignment will be averaged for your final grade. No
grade for this assignment is recorded until you resubmit it. If the assignment is denied a
second time, the lowest grade acquired on that assignment will be recorded.
For this class, it is permissible to assist classmates in general. General advice and interaction
are encouraged. Each person, however, must develop his or her own solutions to the assigned
projects, assignments, and tasks. Such collaboration (not to be confused with “copying”)
constitutes the skill of teamwork. Remember that you alone are ultimately responsible for your
grade.
Labs – Worksheets (daily grade)
Labs, Worksheets, and any other assigned work must be completed before taking the Chapter
or final test each covers. They are due when you come to class (enter the door) on test
day. You may complete them the day of the test (after taking the test) for 50% credit. These
are DUE on test day and will NOT be accepted at any other time.
Time Management/Work Ethic/Reflection (20%)
You will be evaluated each class period on your work ethic and time management. Each day
will be worth 20 points making a total of 100 points every week. Any day you are absent
unexcused, you will be unable to receive any points. Remember, it is your responsibility to
follow up on your absences and see that they are excused through the attendance office.
Number of points (20) awarded each day* will be based on:
 Arrives to class on time (5 points)
 Leave work area clean & orderly (5 points)
 Took no hall passes (5 points)
 On Task (5 points)
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*Exceptions (the following supersedes the breakdown of the 20 daily points that can be
awarded):
 If work journal and reflection is not completed, NO (zero) points will be awarded for the
day.
 If you are working on another class’s work without permission, did little to no work during
class, or are found surfing/playing games/using computer for things other than classrelated items, NO (zero) points will be awarded.
 NO reflection will result in a ten (10) point daily deduction.
 Double deduction (ten points) for YOU not recording such things as taking a hall pass or
being tardy. Otherwise, only the standard five (5) point deduction will apply.
 If absent, points awarded only for School Activity, College Visit, or Office Excused.
DAILY you must record the work you complete during class on your TM/Work Ethic/Reflection
sheet in the space provided to receive any points—just like filling out a time card in the
workplace! Sheets are due each Friday and will not be accepted late.
Your instructor is the final evaluator. You must demonstrate to the instructor a strong time
management/work ethic--on task, good attitude, working cooperatively with others, respectful,
and giving your boss (your instructor) an honest day's work for an honest day's pay.
Homework and Late Work
All homework assignments are due at the beginning of the next class period. Late work (other
than labs & worksheets—see above section) will be deducted at 50% of the maximum value
unless absence is excused by the attendance clerk.
Students are expected to turn in their work on time. If you know you are going to be gone, you
will need to get your work before your absence. Work or tests missed due to unexcused
absences will not be allowed to be made up and a grade of zero (0) will be recorded. Projects
will be due on the due date without exception (late work policy does not apply to long-term
projects).
Students are responsible for acquiring work missed due to an absence. Please read your
student handbook concerning the time allowed to make up work.
No late work will be accepted more than five days late or during dead week in either
semester.
Bonus Points:
Twenty-five (25) bonus points will be awarded toward your daily points for participation in “Dress
for Success” days. These days will be the meeting dates of all BPA meetings. Young men will
wear collared shirt and/or sweater and slacks or dress khakis, dark socks, and casual dress
shoes. Young ladies will wear coordinated pantsuit, dress skirts, dress slacks, or dress khakis
with coordinated shirt or sweater, and casual dress shoes (no “between the toe” shoes allowed).
Remember, judgment of appropriate dress belongs to the teacher. To ensure bonus points are
received, follow the guidelines exactly. NO OTHER EXTRA CREDIT WORK IS GIVEN!
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Academic Honor Code
In order to sustain a community of trust in which the students and teacher can work together to
develop their educational potential and goals, ethical standards of honesty are expected so that
all students may compete fairly in the classroom to earn their academic standing through their
own efforts. Violations of the honor code include lying, cheating, copying/sharing work, or
stealing (as defined in the Student Handbook 12-13).
Student(s) in violation of the Academic Honor Code will receive no credit (a zero) for the
assignment. A violation will also lose semester test exemption status in all classes and NHS
status may be denied or revoked.
Attendance extra points
Student attendance in class is an integral part of the learning process. Being a part of regular
instruction and participating in class discussions are invaluable ingredients of education. Since
finals from Cisco IT Essentials cannot be exempted based on attendance, bonus points will be
awarded for those meeting the same attendance requirements as set forth in the Student
Handbook for test exemption. Bonus points will be added to your “Test” average at the end of
each semester if the following requirements are met:
No unexcused absences--including three (3) or more tardies AND one of the following:
- An “A” in coursework and no more than three (3) excused absences
- A “B” in coursework and no more than two (2) excused absences
- A “C” in coursework and no more than zero (0) excused absence
It should be noted that school related absences will not be counted against a student’s potential
exemption from final tests.
Percentage Points to be awarded to test average and used to determine final grade:
Grade
A
B
C
D
F
Points
3
2
1
0
0
Attendance Policy
Attendance and punctuality are the two biggest complaints that employers have with their
employees. Part of your technology training stresses the importance of regular attendance.
You will be expected to come to class ready to work every day. You must be in the room when
the tardy bell finishes ringing. If you are tardy, you must sign in and five (5) points will be
deducted from your time management/work ethic grade (explained above). Also, tardies will be
assigned the consequences as listed in the DCHS Student Handbook 12-13. As well, be aware
that three (3) tardies will be equal to one (1) unexcused absence in individual classes each
semester and also results in a loss of test exemption.
The District will comply with Oklahoma State Laws and the State Department of Education
Accreditation Standards pertaining to the compulsory School Attendance:
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High school students, grades 9-12, must attend classes at least 89% (no more than 10 (ten)
absences—excused and unexcused absences – per semester) to receive a passing grade in
any course in which they are enrolled. Therefore, even if a student is passing a class, he/she
will receive an incomplete for that class if his/her attendance falls below 89% during the
semester. Parent/guardian must verify absences by personally notifying the school the day of
the absence.
Students will not be counted absent for approved school activities.
Internet & Social Networking Policies
Students may be asked to use the internet or social media including facebook, weblogs (blogs),
podcasts, wikis, or other applications for online communication and collaboration as part of their
learning activities.
Students should be mindful that publishing your work or ideas on the Internet is a very public
activity. You should think carefully about anything you publish. Even if you delete something
after you have published it, it can be found on the web for years afterwards. You shouldn’t
publish anything you wouldn’t be comfortable with anyone viewing e.g. from parents to future
employers.
Again, using the computer for anything other than class work will result in a zero for your time
management/work ethic grade on any given day.
It is important that each student is aware of their rights and responsibilities as outlined in
the Internet Acceptable Use Policy signed. Any inappropriate use could lead to the loss
of internet privileges.
Bring-Your-Own-Device Policy (cell phones, iPods, iPads, laptops, tablets, etc.)
The following policy will be implemented in my classroom.
No devices allowed out, in sight, or in use, from the moment the tardy bell rings through the
dismissal bell. Consequences will be:
 1st time: Warning
 2nd time: Give device to instructor until end of hour
 3rd time: Device will be surrendered to instructor to be turned in to the appropriate office
for parents to pick up after school (referral written).
 Additional times: Same as above. After two additional times, school policy states that
the device will not be allowed to be brought to school.
 All devices will be left in the classroom when a hall pass is taken.
There will be times when I do allow devices. However, that will be the exception, not the rule.
Therefore, my policy can be summed up as “No, until yes.”
Class Procedures
Be prepared! Upon entering the classroom, get any materials (textbooks, lab manuals,
handouts) needed for the area in which you are currently working. Also, pick up any graded
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work that has been returned. Since roll will be taken from a seating chart, please proceed to
your assigned seat and begin working as quickly as possible. Throughout the year seating may
be changed based on placement in groups using a variety of group selection processes. The
instructor reserves the right to change seating assignments and/or group assignments at her
discretion due to behavioral or related issues.
Hall passes will be given out on an emergency basis only at a cost of five (5) points per
request to be deducted from your 20 point time management/work ethic daily grade.
Breaks between classes should be used for getting drinks or going to the restroom. Should you
have an emergency need to leave the room, you must first get permission and a pass from me
and then sign out indicating the date, time, and your destination. Upon returning, you must sign
in with your return time. On your daily Time Management sheet, you will indicate that you took a
hall pass. Should you not do so, ten (10) points will be deducted rather than five (5).
Further, you will be expected to leave your work area clean and orderly. There will be a five (5)
point deduction from your time management/work ethic grade for such items as: trash left at
your workstation, textbook/supplies/equipment not put away, chair not pushed in, pen/pencil
marks found on any equipment or tables, and failure to log out of the network.
This classroom contains equipment that is very costly. The student will be responsible for cost
or replacement of any equipment that is intentionally damaged, destroyed, or missing from their
assigned workstation. Report any problems with equipment to your instructor.
Seeking Curriculum Assistance
In the business world, you must learn to seek out answers using a variety of resources.
Therefore, when you experience difficulty with a procedure, please follow these steps:
 Thoroughly RE-READ AND/OR RE-TRY the directions/procedure.
 Try to find the answer yourself by utilizing related resources & notes.
 Ask another student/trainee who has been through the same material.
 See your instructor for assistance.
Following these procedures will develop the demanding skills of critical-thinking and
problem-solving highly sought by every employer!
Substitute Procedure for the Classroom
In the event your instructor is absent, a substitute will be present and there will be an
assignment! Students will treat the sub with total respect! All classroom rules and procedures
will be strictly enforced. Students will check Blackboard for the day’s assignment and will work
the entire class period. A grade will be taken for work completed that day. No hall passes!
During the Last Five Minutes of Class:
1. Log off the network.
2. Complete your time management/work ethic sheet.
3. Clean up your workstation-- return any books, folders, and supplies to their proper
location and pick up trash. Leave the area neat and clean for the next person.
4. Remain at your workstation until the bell rings. Push chairs under desks as you leave.
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Other Information
My classroom expectations:
1. No food, candy, gum, or drinks (exception: water with lid).
2. Be in class ready to work when tardy bell finishes ringing.
3. Be courteous and respectful to others.
4. No hall passes, except for emergencies.
5. Follow directions the first time they are given.
6. No sleeping in class.
7. Follow all district rules as outlined in the Student Handbook.
If a student chooses to break a rule:
1. Verbal warning
2. Conference with the teacher, 30 minutes "Service Duty" (after school), and loss of points
from time management/work ethic sheet.
3. Thirty (30) minutes "Service Duty," Action Plan, loss of points from time
management/work ethic sheet, and parent contact.
4. Referral to principal – Student Code of Conduct will be followed.
5. Severe Clause: Immediate referral to the appropriate administrator.
Students who behave appropriately will earn:
1. Verbal praise
2. A “Shout Out”; Call home to parents
3. Keep points (Time Management-Work Ethic Points)
4. Free time on computer
Appropriate classroom behavior sets the atmosphere for learning. Improper behavior and
profanity will not be tolerated. Respect each other--treat others the way you want to be treated!!
You must be cooperative, courteous, and considerate of all people in which you come in
contact. I expect you to act like ladies and gentlemen. My classroom expectations are clear and
will be enforced.
On a positive note, please DO NOT BE AFRAID TO ASK QUESTIONS!!! It is my desire to
teach you to learn how to problem solve and think critically. As your teacher, I will be here to
assist you in any way possible. I will, however, encourage you to seek out answers to questions
using the resource materials available to you.
I assure you, this year will be what you make of it—you will get out of it what you put into it!
Take pride in your performances and related activities and you will reap great rewards. I am
truly looking forward to a great year!
My goal is for you to succeed--So,
ALWAYS COME TO CLASS . . .KEEP A POSITIVE ATTITUDE . . .
and remember . . .
"Success is to be measured not so much by the position that one has reached in life as
by the obstacles which he has overcome.” --Booker T. Washington
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Computer Repair and Maintenance
SIGNATURE SHEET
_____________________________________________________________________
Please return this signed sheet along with your box of tissue (optional) by Monday, August 20, 2012 to receive
your first 100% daily grade. Sheets returned after that time will have 20 points deducted per class day.
SIGNATURE SHEETS ARE REQUIRED FOR STUDENTS TO ACCESS THE CLASSROOM COMPUTER!
Student Name: ______________________________________
(Please Print)
Date: __________________
Photograph and Videotape Release
I, hereby grant to Francis Tuttle Technology Center/Deer Creek High School and their
representatives, the irrevocable and unrestricted rights to use and publish/broadcast
photographs, video images, and audio recordings of me, or in which I may be included.
I hereby release Francis Tuttle Technology Center/Deer Creek and their legal representatives,
successors, and assigns from all claims and liability relating to said photographs, video images,
and audio recordings. I understand that any use of my image will relate to the schools and its
activities, and also that I will receive no compensation for the use of my image and/or name.
Agree

Disagree

TeacherWeb News Flash
I give my permission for my student and/or myself to receive text messages as deemed
appropriate and necessary by the instructor. I understand that my text message plan will be
charged according to its terms. Parents may also sign up at the TeacherWeb address
below.
Agree

Disagree

Special Comments or Concerns (anything your student might not want to discuss with me in
person):
By signing below, I am indicating I have read the syllabus for Computer Repair & Maintenance
and agree to abide by the course policies and grading system as stated. The syllabus can be
read online at http://teacherweb.com/OK/DeerCreekHighSchool/Gleaves in the Course
Documents folder. Further, I have indicated my preference above regarding the Photograph &
Videotape Release and TeacherWeb News Flash.
_______________________________________ ___________________________________
Parent/Guardian Signature
Date
Student Signature
Date
__________________________________________________
Parent E-mail address
__________________________________________________
Parent Home Phone/Cell Phone
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