UNIVERSITI TEKNOLOGI MARA
Faculty of Busniess Management
Bangunan FSK 6, Right Wing
UiTM, Puncak Alam
42300 Selangor Darul Ehsan
Malaysia
DR. NOORLAILA HJ YUNUS
Senior Lecturer / Coodinator
Internships
Tel : +60032585012 /019-2389010
Fax : +60032585000
Email : nlaila814@salam.uitm.edu.my
Education:
Working Experience
Area Of
Specialization
Teaching Subjects
Diploma in Secretarial Science (ITM)
Diploma in Executive Secretaryship (UiTM)
Bachelor Degree in Human Resource Management (Hon) (UiTM)
Masters Science in Information Management (UiTM)
Doctorate of Philosophy (Business Management – (UiTM)
City Hall, Kuala Lumpur
UiTM – from 1994 till present
Human Resource Management, Management Sciences,
Leadership, Organization Behavior,Research Methodology,
Information Management and Secretarial Science
Research Methodology, Human Resource Management (HRD,
HRU, Compensation), Organizational Change, Management,
Emotional Intelligence, Office Management, Information
Management, Organizational Behaviour, Secretarial Management,
Leadership
POSTGRADUATES SUPERVISION
1
Supervises more than 40 Bachelor Degree Students and Master students for thesis and
dissertations and lead 1 PhD student for KPT grant.
ACADEMIC ADMINISTRATIVE POST




Student Association Advisor 1997-2005
Coordinator Practical Training (Diploma) 2000-2008
Examination Coordinator (2010)
Coordinator Practical Training (Degree) 2011-till present
LECTURE/SPEAKER (SELECTED)











Research Methodology/SPSS Courses-at present
Effective Writing skills & Correspondence Guidance-May 2008
Developing The Clerical Effectively – May 2007
Excellent Secretary field – April 2007
Effective Office Management – April 2007
Effective Office Management – May 2008
Developing the Administrative Assistants Effectively – August 2008
Customer Service Relationship – 2009
Enhance Self appearance – Nov 2008
Facilitator for SPSS Workshop – 2010- till present
Developing the Administrative Assistants Effectively – Sept 2012
RESEARCH GRANT
Perception of Employers’ on OM Students’ during the Internship in Northern Region
– 2004-2007
Perception of Employers’ on OM Students’ during the Internship in Central Region
– 2005-2007
Participation on non-Traditional Ways of Learning: A Case Study in Northern Region
– 2005-2007
A Paradigm shift of Administrators in Hotel Industry: A Case study in Central Region
– 2007- 2008
Examining the employee Engagement among Young Employees- 2012 (FRGS-KPTRM40,000))
– Projek Dana Kecemerlangan RIF – Sept 2012 – RM20,000
Leader-Member Exchange As Moderating Effect Between Leader’s Power and
Organizational
–Projek Dana Kecemerlangan RIF – Sept 2012 – RM20,000
The Effect of Emotional Intelligence on Work-life Balance Among Non-Managerial
Employees of Public Agencies
ACADEMIC AND RESEARCH AWARD:




Bronze Award, Innovation, Invention Design UiTM, 2009
Silver Award, Innovation, Invention Design UiTM, 2010
Participant – ITEX- International Innovation Design, KLCC, 2011
Silver Award, Innovation, Invention Design UiTM, Kedah (ASEAN) 2011
2
EXTERNAL EXAMINER
SAL College, Kuala Lumpur
MQA, Malaysia
PUBLICATIONS: BOOK, CHAPTERS, BOOKS, JOURNALS, CONFERENCES
AND PROCEEDINGS
Chapters In Book
AUTHOR/S
TITLE
BOOKS
Noorlaila Hj. Yunus,
Noormala Amir Ishak & Raja
Munirah Raja Mustapha
Leader's Emotional
Intelligence On
Organizational Citizenship
Behaviour in Selected
Development Bank
Penulis Utama Bab dalam
Buku "Behavioural
Perspective of Employees in
an Organization
Noorlaila Hj. Yunus & Abdul
Kadir Othman
Enhancing Leadership Style
through Emotional
Intelligence and Trust: A
Current Trust
Pengarang/Penulis
Module
AUTHOR/S
TITLE
Abdul Kadir, Noorlaila,
Samsuddin, Mohd Khalid &
Ariff MB Malek
Modul Kecerdasan Emosi
CONFERENCES
UiTM Press-ISBN 978=96710833-0-7
Publication/Proceedings 2010-2012
AUTHOR/S
Noorlaila Hj.
Yunus
Noorlaila Hj.
Yunus & Siti
TITLE
Promoting
Emotional
Intelligence And
Orgational
Citizenship
Behaviour: External
Customer
Satisfaction In The
Workplace
Trust As
Moderating Effect
JOURNAL/
PROCEEDINGS
VENUE
DATE
International
Journal Of
Customer
Management ISSN
Service 2231-8925
Interdisiplinary
Journal Of
3
Raibah Anuar
AUTHOR/S
Noorlaila Hj.
Yunus
Noorlaila Hj.
Yunus,
Noormala Amir
Ishak, Abdul
Kadir Othman,
Kadulliah
Ghazali and
Kadulliah
Ghazali and
Anis Eliyana
(Airlangga
University,
Surabaya,
Indonesia)
Between Emotional
Intelligence And
Transformational
Leadership Style
TITLE
Displaying
Employees’
Organizational
Citizenship
Behaviour: The
Impact of Emotional
Intelligence and
Leader-Member
Exchange in
Development Bank
in malaysia
Promoting
Organizational
Citizenship
Behaviors in the
Workplace: The
Impact of Emotional
Intelligence
Noorlaila Hj.
Yunus & Che
Norlia Hassan
The importance of
emotional
intelligence and soft
skills in the
workplace
Abdul Kadir
Othman,
Emotional
Intelligence and
Contemporary
Research In
Business, ISNN
2073 – 7122, Vol. 3
No. 10,
February 2012
JOURNAL/
PROCEEDINGS
VENUE
DATE
International
Journal of Social
Science and
Humanity ISSN:
2010-3646
1st International
Conference On
Innovative
Marketing
Management
Phuket,
Thailand
July 2010
Phuket, Thailand:
Conference
Proceedings
International
Conference on
Innovation,
Management and
Technology
Research
(ICIMTR2012)ISBN: 978-1-46730653-9
IEEE Catalog
Number :
CFP1205S – PRT
1st International
Conference On
Malacca
Phuket,
Thailand
July 2010
4
Hazman Shah
Abdullah
Jasmine
Ahmad and
Noorlaila Hj.
Yunus
Noorlaila Hj.
Yunus, Abdul
Kadir Othman
Noormala Amir
Ishak and
Norlia Che
Hassan
Abdul Kadir
Othman,
Noorlaila Hj.
Yunus, Mohd
Khirzan Bazli
Abd Rahman
and Jefry Elias
Abdul Kadir
Othman,
Noorlaila Hj.
Yunus, Mohd
Khirzan Bazli
Abd Rahman
and Jefry Elias
Jyotirmayee
Choudhury,
Utkal University
Vanivihar, India
Suresh Ch.
Nayak, Silicon
Institute of
Technology,
India &
Noorlaila
Yunus,
Universiti
Teknologi
MARA, Shah
Alam, Malaysia
Noorlaila
Yunus,
Noormala Amir
Ishak and Raja
Munirah Raja
Mustapha,
Service Provider’s
Innovator Role: the
Moderating Effect
of Service Types
The Influence of
Supervisors’
Emotional
Intelligence on
Bank NonSupervisory
Employee’s
Organizational
Citizenship
Behavior
The Moderating
Effects Of Gender
On The
Relationship
Between Emotional
Intelligence And
Organizational Role
The Moderating
Effect of Gender on
the Relationship
between Emotional
Intelligence and Job
Role Effectiveness
Innovative
Marketing
Management
Phuket, Thailand:
Conference
Proceedings
2010 Conference
on Scientific &
Social Science
Research, Kuala
Lumpur:
Conference
Proceedings/
IEEE
2010 Conference
on Scientific &
Social Science
Research, Kuala
Lumpur:
Conference
Proceedings/
IEEE
2010 Conference
on Scientific &
Social Science
Research, Kuala
Lumpur:
Conference
Proceedings/
IEEE
Kuala
Lumpur
December
2010
Kuala
Lumpur
December
2010
Kuala
Lumpur
December
2010
An Enquiry Into
Impact Of Hr
Architecture On
Human Capital Pool
Business &
Management
Quarterly Review
ISSN: 2180-2777
(ONLINE)
Vol. 2 No 2, 2011
Journal
(BMQR)
January
2011
The influence of
leaders’ EI on the
link between
lecturers’ OCB and
Organizational
Performance
Business &
Management
Quarterly Review
ISSN: 2180-2777
(Online)
Vol. 2 No 2, 2011
Journal:
Business &
Managemen
t Quarterly
Review,
2(2).
January
2011
5
Universiti
Teknologi
MARA, Shah
Alam, Malaysia
ISSN:
2180-2777
(Online)
Publications For 2009
AUTHOR/S
Noorlaila Hj.
Yunus,
Noormala Amir
Ishak, Raja
Munirah Raja
Mustapha and
Raja Suzana
Raja Kasim
Noorlaila Hj
Yunus,
Noormala Amir
Ishak and Raja
Munirah Raja
Mustapha
Noormala Amir
Ishak,
Norashikin
Hussein and
Noorlaila Hj.
Yunus
Noorlaila Hj
Yunus,
Noormala Amir
Ishak and Raja
Munirah Raja
Mustapha
TITLE
Employee
Performance on
Organizational
Citizenship
Behaviour: The
Influence of
Leader’s Emotional
Intelligence.
Investigation On
Influence Of
Leader's Emotional
Intelligence On
Organizational
Citizenship
Behavior-Individual
(OCB-I) and
Organizational
Citizenship
Behavior
Organization
(OCB-O) in
Selected
Development
Banks
The Mediating
Effect of Job
Satisfaction on the
relationship
between
Organizational
justice, PersonOrganization Fit
and Organizational
Citizenship
Behaviour
Promoting
Emotional
Intelligence and
Leader-MemberExchange on
Employees’
Organizational
JOURNAL
The International
Journal of
Knowledge, Culture
& Change
Management.
Volume 8, Number
10 (2009).
International
Conference On
Human Capital
Development
(Iconhcd2009)
Swiss Garden,
Kuantan, Pahang:
Conference
Proceedings
International
Journal Of Arts And
Sciences
Conferences 2009
Bad Hofgastein,
Austria Central
Connecticut State
University, USA.:
Conference
Proceedings
2nd International
Conference On
Marketing &
Retailing (Incomar
2009), Equatorial
Hotel, Melaka.:
Conference
VENUE
Journal of
Knowledge,
Culture &
Change
Managemen
t.
Volume 8,
Number 10
(2009).
Swiss
Garden,
Kuantan,
Pahang:
Conference
Proceedings
DATE
January
2009
May 2009
Connecticut
State
University,
USA
June 2009
Equatorial
Hotel,
Melaka
July 2009
6
Citizenship
Behaviour in
Banking Industry In
Malaysia
AUTHOR/S
Noorlaila Hj
Yunus,
Noormala Amir
Ishak and Raja
Munirah Raja
Mustapha and
Che Norlia
Hassan
Noorlaila Hj
Yunus,
Noormala Amir
Ishak and Raja
Munirah Raja
Mustapha
TITLE
Employee
Performance on
Organizational
Citizenship
Behaviours: The
influence of
Leader’s Emotional
Intelligence and
Leader-Member
Exchange in
Selected
Development
Banks in Malaysia
Displaying
Employees’
Organizational
Citizenship
Behaviour: The
Impact of
Emotional
Intelligence and
Leader-Member
Exchange
Proceedings
JOURNAL
VENUE
DATE
Surabaya &
Bali,
Indonesia
November
2009
Kuantan
December
2009
Asia Pacific Mgmt
14th Conference
Airlangga
University,
Surabaya & Bali,
Indonesia:
Conference
Proceedings
The 8th AMM
International
Conference
Hyatt Regency,
Kuantan:
Conference
Proceedings
Publications For 2008
AUTHOR/S
Noorlaila Hj
Yunus,
Noormala Amir
Ishak, Raja
Munirah Raja
Mustapha and
Raja Suzana
Raja Kassim
Noorlaila Hj
Yunus,
Noormala Amir
Ishak and Raja
Munirah Raja
TITLE
JOURNAL
8 International
Conference On
Knowledge, Culture
And Change In
Organizations
University Of
Cambridge, United
Kingdom
VENUE
DATE
th
Employee
Performance on
OCB: The
Influence of
Leader’s
Emotional
Intelligence
Influence of
Leader’s
Emotional
Intelligence on
Employees’
Terengganu
International
Business
Conference
(TIBEC08)
University
Of
Cambridge,
United
Kingdom
Primula
Beach
Resort,
Kuala
Terengganu:
June 2008
November
2008
7
Mustapha
AUTHOR/S
Noormala Amir
Ishak, Noorlaila
Hj. Yunus and
Shikin Hussin
Organizational
Citizenship
Behaviour in
Selected
Development
Banks
TITLE
The Mediating
Effect of Job
Satisfaction on the
relationship
between
Organization
Justice, Person
Organization Fit
and OCB
Primula Beach
Resort, Kuala
Terengganu:
Conference
Proceedings
JOURNAL
ANZAM- Australian
And New Zealand
Academy Of
Management,
Australia:
Conference
Proceedings
Conference
Proceedings
VENUE
Australia
DATE
November
2008
8