4690 NW 5th Terrace, Boca Raton FL 33431
Cell: 5618600467 - fromero2@fau.edu
Bachelor's Degree in Management Information System with statistical knowledge. Dedicated Customer Service
Representative motivated to maintain customer satisfaction and contribute to company success. Organized, reliable, committed, detail-oriented and driven to reach company's goals. Fluent in English, Spanish, and basic French.
Strong organizational skills
Great sales performer
Opening/closing procedures
Data collection
Active listening skills
Inventory control familiarity
Store maintenance ability
Experience in large cash/check deposits
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Computed Data Reports
Sales
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Consistently generated additional revenue through skilled sales techniques.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
Sales Supervisor
November 2009 to May 2011
Lacoste - Boca Raton, FL
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized weekly sales reports for the sales department to track product success.
Achieved high sales percentage with consultative, value-focused customer service approach.
Designed and suggested new display ideas to improve accessibility to merchandise.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Served as the company's only bilingual Spanish/English customer service representative.
Compiled weekly monetary reports and records for store managers.
Managed cash stock and inventory balances accurately.
Accurately logged all daily shipping and receiving orders.
Processed merchandise returns and exchanges.
Sales Associate
February 2008 to December 2008
LOFT - Boca Raton, FL
Prevented store losses using awareness, attention to detail and integrity.
Excelled in exceeding daily credit card application goals.
Regularly sought opportunities to up sell and add on additional merchandise.
Assisted customers in finding out-of-stock items.

Communicated all merchandise needs or issues to appropriate supervisors.
BBA : Management Information System , 2011
Florida Atlantic University - Boca Raton, FL, United States
Continuing education in Project Management Professional Certification (PMP) and Graduate Record Examination
(GRE)
4 years of studies in Statistics Engineering, (2000-2005)
Universidad Agraria la Molina - La Molina, Lima, Peru