3882 Conley Downs Drive Decatur, GA 30034
Sonje25@yahoo.com 404-964-9158.
PROFESSIONAL SUMMARY
Administrative support professional offering versatile office management skills and proficiency in leadership and administration. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. In seek of a management position to utilize my many leadership skills.
AREAS OF EXPERTISE
Office Management
Records Management
Database Administration
CPT Coding
Strong Leadership Skills
Spreadsheets/Reports
Scheduling
Front-Desk Reception
Excellent Customer Service
Organizational Skills
Executive Support
Disciplined and Hardworking
Effective Communication
Management Skills
Inventory Management Skills
Medical Terminology Consults Doctors/Staff
Management Experience Budget Experience
Patient Assessments
Supply Support
Credit Card Management
EXPERIENCE
Recording Minutes Editing/Writing Minutes
Program Support Assistant 2014 to Present
Housing Urban Development (REO Division) Atlanta, GA
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Responsible for receiving, responding, and filtering correspondences.
 Answering customer’s phone calls and directing them to the right division.
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Writing and monitoring correspondence with housing questions.
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Responsible for gathering, analyzing, and compiling Showcase Housing.
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Responsible for typing and correcting reports for supervisors.
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Provides customer service for customers and managers.
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Collected, complied and organized intensive data for housing reports.
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Provides technical expertise on improving the Showcase properties.
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Compiling, monitoring, executing, and providing presentations for the department meetings
Program Support Assistant
Atlanta Veterans Administration (Engineering)
2013 to Present
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Decatur, GA
Responsible for receiving and filtering work orders for the Engineering department.
Answering customer’s phone calls and dispatching the correct area of Engineering to the location.
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Writing, recording, and monitoring minutes for various meetings.
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Responsible for gathering, analyzing, and compiling reports for work orders and preventive maintenance for the department for all sections.
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Responsible for typing and correcting reports for supervisors.

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Assisting management with the Transit Benefit Program.
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Provides customer service for customers, managers and engineers.
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Provides timekeeping duties for 50+ employees.
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Provides budgeting services for the department.
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Entering and compiling overtime costs.
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Collected, complied and organized intensive data for budget reports and work orders.
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Provides technical expertise on improving the work order system, such as training needed and adding and deleting information.
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Compiling, monitoring, executing, and providing presentations for the department meetings.
Program Support Clerk 2004 to 2013
Atlanta Veterans Administration (Nuclear Medicine) Decatur, GA
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Provided excellent customer service to patients and Nuclear Medicine staff. Received telephone calls and provided information. Scheduled and maintained patients’ appointments. Used Vista and CPRS efficiently to perform job duties
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Recorded CPT coding for patient exams
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Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the registrar and admissions offices. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students.
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Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service
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Advised physicians and staff and certain procedures to order and determination for study.
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Member of the Atlanta Veterans Hospital Education Budget Committee. Helped process education forms and travel forms for employees in the Nuclear Medicine Department. Approved or denied hospital wide education and traveling forms/applications.
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Ensured that staff kept up with required training.
Assistant Manager
Regal Cinemas
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Made employees schedules.
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Effectively managed employees.
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Communicated with customers and staff members with good manners.
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Received telephone calls and provided information.
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Fulfilled daily needs of customers, and staff in a timely manner.
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In charge of collecting and issuing money to employees.
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Provided inventory management of all items in the theatre.
2004 to 2005
Chamblee, GA
Warehouse Supervisor 1999 to 2003
United States Marine Corps
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Supervised 5 personnel.
Yuma, AZ
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Prioritized and assigned daily tasks, evaluated employee performance, recommended staff proficiency and conducted reports.
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Counseled employees on work ethics, professional conduct, promotion and training requirements, and administered disciplinary actions when necessary.
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Managed supplies, equipment, and company material and assets
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Proficient at planning, provision, and determining requirements; responsible for equipment acquisition, inspection, safekeeping, distribution, records maintenance, and accountability of warehouse material worth approximately $1 million.

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Provided monthly inventory accountability of over $1 million worth of equipment.
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Distributed and received military equipment to and from Marines and Marine units.
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Purchased supplies using government credit card and funds.
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Handled and maintain financial reports.
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Provided on-site inspections of various areas of gear/equipment and maintaining proper care of equipment.
EDUCATION
Master of Science (Instructional Design and Technology)
Full Sail University
Present - 2015
Winter Park, FL
Master of Business Administration (Healthcare Management) 2010
American InterContinental University Hoffman Estates, IL
Bachelor of Business Administration (Project Management)
Colorado Technical University
VA LEAD Program (Atlanta Veterans Hospital)
2008
Colorado Springs, CO
2012
Decatur, GA