www.salfordadvance.org
Presentation to Quality and Performance
Scrutiny Committee – 24th June 2002
By Mike Willetts
Head of Salford @dvance
Agenda…
Context
History
Business Model
Partners
Reporting Arrangements
Structure
Services and Achievements
Issues and Future Plans
Context..
Modernising Agenda
Electronic Government (e-Government @ Local)
E-Government Pathfinder Status
Mentoring and Dissemination Role
Change Management Capacity
Exploiting Funding Sources
Developing Commercial Offerings
History…
Salford @dvance
Born: 26th November 2001
Formerly IT Services (IT Development & Customer Services)
IT Net for mainstream IT services
Includes Academic Partners (Salford, Manchester)
Business Model…
Salford @dvance
Secondments from
City Council and
Academic Partners
as Business is
Secured
Salford @dvance
PLC?
INTERNAL
Salford’s Modernising and
e-Government Agenda:
EXTERNAL
Commercial Services and
Product Offerings and Research
Commissions
Partners…
=
Salford’s e-Government Work
External Commercial Activities (Centring on BPR)
Research Work
Builds on Partnership Working : Capella Project ,Student Work
Chair in Information Society at Salford University
Reporting Arrangements…
Director of
Corporate Services
Salford @dvance
Academic
Partners
Salford ITNet
Salford Direct
`MODERNISING TEAM’
Structure…
Head of Service
BPR
E-Govt.
Services
Services
Posts: 5
Posts: 8
Total Posts: 34
Project Mgt.
Services
Posts: 3
Academic Partners:
Commercial and
Research activities
Training & Support
Services
Posts: 17 (inc temps)
Total Revenue Budget: £ 976k
pa
Services and
Achievements…
BPR
Services
Services:
Process investigation, mapping, analysis, performance assessment, best
practice reviews, improvement opportunities and implementation planning
BPR Training, mentoring and dissemination
Maintenance of BPR methodology (SPRINT) and dedicated web site
Achievements:
• Method (SPRINT ) developed,training course devised and web site launched
• BPR Projects undertaken/ underway : Council Tax, BDM, Job Applications,
• Schools Admissions, Elections, Economic Development, Elderly Services,
• Housing Services, Land Charges, Best Value projects
• Majority of Service transactions documented for BV PI 157
• Substantial LA mentoring undertaken
Services and
Achievements…
E-Govt
Services
Services:
Investigation, testing and evaluation, research, specification, design,
development and integration of emerging technologies and
e-Government centred software applications and facilities
Achievements:
• Customer Relationship Management System (Citizen)
• Agenda, Reports and Minutes (SOLAR)
• Shareware (Shareideas.Gov.UK)
• Web Site design and development
• E-Tendering (PERMIS)
• Electronic Forms
• Office Automation Rollout
Services and
Achievements…
Project
Management
Services
Services:
Development of PM standards, methods, tools and documentation
Support project managers in project planning and estimating
QA role including Project tracking and reporting and risk management
Project administration
PM training, mentoring and dissemination
Project Manage agreed projects
Achievements:
• PRINCE 2 adopted and tailored and applied to e-Govt and IT developments
• Project Support Office established, supporting facilities, web site
• In house training courses devised and CBT facilities installed
• Foundation and practitioner exams passed
• Handbook on good practice produced
Services and
Achievements…
IT Training
Services
Services:
Customer Training Needs Appraisal and Skills repository
Course development and Tutor led training provision
European Computer Driving License (ECDL) Testing and Mentoring
Post training support and implementation consultancy
User groups, on-line support and Members dedicated support
Achievements:
• Over forty courses in portfolio
• Training needs and repository application developed
• BCS approved ECDL Test Centre – all courses ECDL compliant
• Accreditation from Institute of IT Training
• Overall Customer satisfaction rating of 92 % (2350 delegates in 2001/2)
Services and
Achievements…
Services:
BPR Consultancy Services to Public sector
Research Commissions
Sale of e-Govt Products
Achievements:
• Business Plan devised and Agreed
• Legal advice on Local Authority trading resolved
Commercial
& Research
Issues and Future Plans…
E-Government Programme – 2002/5
Contribution to National e-Govt. Projects
Supporting BV Programme
Developing Council Change Management Capacity
Project Management Academy and BPR work
On-line Learning, Learning Resource Centre, ECDL advanced
Launch of Commercial Offerings to public sector
End…
Thank You…
Any Questions?