Knowledge Management (KM) & CM
Right
Information
Person
Time
Lloyd Hancock
LRH Consulting Services
June 2, 2008
Shell Beach, CA
PAGE 1
Knowledge Management (KM) & CM
SUMMARY
 What is Knowledge Management (KM)
 Why KM is Being Discussed Now
 KM Improvement Case Studies
 Practical Approaches to Improving KM
 KM Lessons for CM
PAGE 2
Knowledge Management (KM) & CM
What is KM?
 Knowledge is your understanding based on
experience and training
 Two Types of Knowledge
 Tacit (What’s in your head)
 Explicit (What you write down)
 What Knowledge Isn’t
 Just Data or Information (Product of
Someone’s Explicit Knowledge)
PAGE 3
Knowledge Management (KM) & CM
What is KM?
 Managing Knowledge is like herding cats
 Identify where Knowledge Resides
 Who Knows What
 Develop Ways to Capture Knowledge
 Videotaped interviews
 Develop Knowledgebase
 Encourage/Recognize Small Successes
PAGE 4
Knowledge Management (KM) & CM
Why is KM such a Hot Topic Now?
 Knowledge Recognized as Capital
 Time & Money Spent for Training
 KM Improvements seen on Bottom Line
 Aging Workforce Worldwide
 Technology Advancements
 Computer Hardware/Software
 Video-conferencing
PAGE 5
Knowledge Management (KM) & CM
KM Improvement Case Studies
 British Petroleum
 Instituted Peer Assists – Frequent Activity
Assessments – Post Activity Critiques
 Reduced Oil Field Development Costs $80M
 Ford Motors
 Analyzed 42 Activities at 38 Plants Worldwide
 Mounting wheels varied from 1.5 to 8 mins
 Instituted Benchmarking & Sharing Best
Practices
 Saved $750M over 1st 5 years
PAGE 6
Knowledge Management (KM) & CM
Practical KM Improvement Techniques
 Require Trip Presentations on Return
 Post-Activity Reviews/Critiques
 Benchmarking – CoPs – Peer Exchanges
 Improved Meeting/Brainstorming Techniques
 Meeting Room Arrangement
 Piling On Approach
 Café Style
PAGE 7
Knowledge Management (KM) & CM
KM Lessons for CM
 Both Promote Maintaining Accurate Data and
Making Data Accessible
 Continue Benchmarking
 Improve CM Knowledgebase on CMBG Website
 Post Industry Surveys and Results
 Advertize Industry CM Best Practices
 Provide Place to Share Lessons Learned
 Integrate with KM Initiatives - Globally/Locally
PAGE 8
Knowledge Management (KM) & CM
Questions?
Breakout Session this Afternoon
PAGE 9
Knowledge Management (KM) & CM