1
Chapter
10
Employee Separation and
Retention
After reading this chapter, you should be able to:
Distinguish between involuntary and voluntary turnover,
and discuss how each of these forms of turnover can be
leveraged for competitive advantage.
List the major elements that contribute to perception of
justice and how to apply these in organizational contexts
involving discipline and dismissal.
Chapter
10
Employee Separation and
Retention
Specify
the relationship between job satisfaction and
various forms of job withdrawal, and identify the major
sources of job satisfaction in work contexts.
Design a survey feedback intervention program and use
this to promote retention of key organizational personnel.
Introduction
To
compete effectively, organizations must take
steps to ensure that good performers are motivated
to stay with the organization, whereas chronically
low performers are allowed, encouraged, or if
necessary, forced to leave.
The
two types of turnover are:
 Involuntary
turnover—turnover initiated by the
organization (often among people who would prefer to
stay).
 Voluntary turnover—turnover initiated by employees
Managing Involuntary Turnover
The
employment-at-will doctrine is a
policy that allows for termination of an
employee with or without a “good or
just cause.”
Violence in the workplace caused by
involuntary turnover has become a
major organizational problem in recent
years.
A standardized, systematic approach to
discipline and discharge is necessary.
Principles of Justice
Outcome
fairness refers to the judgement that
people make with respect to the outcomes received
relative to the outcomes received by other people
with whom they identify.
Procedural justice focuses specifically on the
methods used to determine the outcomes received.
Interactional justice refers to the interpersonal
nature of how the outcomes were implemented.
Progressive Discipline
Effective
discipline programs
have two central components:
 documentation
 progressive
The
punitive measures
organization determines
responses for first, second, third
offenses, and so on.
Alternative Dispute Resolution
This
is a method of resolving disputes that does not
rely on the legal system.
The four stages of ADR are:
 1.
Promote an open-door policy.
 2. Perform peer reviews by individuals at the same level
in the organization.
 3. Mediation by a neutral third party.
 4. Arbitration by a professional, from outside the
organization.
Employee Assistance Programs
These
are programs that attempt to
ameliorate problems encountered
by workers who are drug
dependent, alcoholic, or
psychologically troubled.
 EAPs
are usually identified in official
documents published by the employer.
 There are several issues in controversy
regarding EAPs.
Outplacement Counseling
A form
of counceling that trys to help
displaced employees manage the
transition from one job to another.
Can be performed in-house or through
an outside source.
It is aimed at helping people realize
that losing a job is not the end of the
world and that other opportunities
exist.
Managing Voluntary Turnover - Job
Withdrawal
Progression
of withdrawal is a theory that
dissatisfied individuals enact a set of behaviors in
succession to avoid their work situation.
Three categories include:
 behavior
change
 physical job withdraw
 psychological job withdraw
Withdrawal
behaviors are related to one another,
and they are all at least partially caused by job
dissatisfaction.
Job Dissatisfaction-Job Withdrawal
Process
Causes of job
dissatisfaction
- Personal disposition
- Tasks and roles
- Supervisors and
coworkers
- Pay and benefits
Job
Dissatisfaction
Job
Withdrawal
Manifestations of
job withdrawal
- Behavioral change
- Physical job
withdrawal
- Psychological job
withdrawal
Behavior Change
 An
employee's first response to dissatisfaction would be to
try to change the conditions that generate the
dissatisfaction.
 When employees are unionized, dissatisfaction leads to an
increased number of grievances.
 Employees sometimes initiate change through whistleblowing - making grievances public by going to the media.
 Employees can sue their employers when the disputed
policies relate to an aspect of employment that is covered
by legislation.
Physical Withdrawal
There
are several ways a
dissatisfied worker can
physically withdrawal from the
organization:
 Leave
the job
 Internal transfer
 Absenteeism
 Tardiness
Psychological Withdrawal
If
the primary dissatisfaction has to do with the job
itself, the employee may display a very low level
of job involvement, which is the degree to which
people identify themselves with their jobs.
If the dissatisfaction is with the employer as a
whole, the employee may display a low level of
organizational commitment, which is the degree
to which an employee identifies with the
organization and is willing to put forth effort on its
behalf.
Job Satisfaction and Job
Withdrawal
 Job
satisfaction is a pleasurable feeling that results from
the perception that one's job fulfills or allows for the
fulfillment of one's important job values.
 Three important aspects of job satisfaction are:
 values,
 perceptions,
and
 importance.
 Frame
of Reference is a standard point that serves as a
comparison for other points and thus provides meaning.
 It
usually reflects average past experiences.
 It can also reflect perceptions or other peoples’ experiences.
Sources of Job Dissatisfaction
Personal
Dispositions
Pay and
Benefits
Tasks and
Roles
Supervisors and
Coworkers
Sources of Job Dissatisfaction
Personal
Dispositions
 Negative
affectivity - a term used to describe a
dispositional dimension that reflects pervasive individual
differences in satisfaction with any and all aspects of life.
Tasks
 Job
and Roles
enrichment - referring to a specific way to add
complexity and meaningfulness to a person's work.
 Job rotation - the process of systematically moving a
single individual from one job to another over the course
of time.
Sources of Job Dissatisfaction
 Tasks
and Roles (continued)
 Role
- what an organization expects from an employee.
 Role ambiguity - the level of uncertainty about what the
organization expects from the employee in terms of what to
do or how to do it.
 Role conflict - the recognition of incompatible or
contradictory demands by the person who occupies the role.
 Role overload - a state in which too many expectations or
demands are placed on the person.
 Role-analysis technique - enables a role occupant and other
members of the role occupant’s role set to specify and
examine their expectations for the role occupant
Sources of Job Dissatisfaction
 Supervisors
and Coworkers
 A person
may be satisfied with his or her supervisor and
coworkers for one of three reasons:
shared values, attitudes, and philosophies,
 strong social support,
 help in attaining some valued outcome.

 Pay
and Benefits
 For
many people, pay is a reflection of self worth, so pay
satisfaction takes on critical significance when it comes to
retention.
Survey Feedback Interventions
 Reasons
for routinely surveying employee
attitudes include the following:
 It
allows the company to monitor trends over
time.
 It provides a means of assessing change impacts
in policy.
 If a company uses a standardized scale, it can
compare itself with others in the same industry.
 If a company provides feedback and a
corresponding action plan to deal with
problems, dissatisfaction can become a plus.
Survey Feedback Interventions
 Surveys:
 emphasize
overall satisfaction.
 assess the impact of changes in policy.
 allow the company to compare itself with others in the same
industry.
 allow the company to check for differences between units and
benchmark “best practices” that might be generalized across
units.
 Give employees a constructive outlet for voicing their
concerns and frustrations. Voicing is a formal opportunity to
complain about one’s work situation.