Chapter 10 Employee Separation and Retention Review Guide
Summary
The purpose of this chapter is to focus on employee separation and retention. The chapter is divided in
two sections. The first examines involuntary turnover, that is, turnover initiated by the organization.
The topics covered include principles of justice, progressive discipline, alternative dispute resolution,
employee assistance programs, and outplacement counseling. The second part deals with voluntary
turnover, that is, turnover, initiated by employees. The topics covered include job withdrawal and job
satisfaction and how survey feedback interventions can be used to retain high performers.
Learning Objectives
After studying this chapter, the student should be able to:
1.
Distinguish between involuntary and voluntary turnover, and discuss how each of these forms of
turnover can be leveraged for competitive advantage.
2.
List the major elements that contribute to perception of justice and how to apply these in
organizational contexts involving discipline and dismissal.
3.
Specify the relationship between job satisfaction and various forms of job withdrawal, and
identify the major sources of job satisfaction in work contexts.
4.
Design a survey feedback intervention program and use this to promote retention of key
organizational personnel.
Be sure to know the terms and concepts below prior to opening the Chapter 10 Quiz on
employee separation and retention for conquest.
Involuntary turnover
Organizational Commitment
Voluntary turnover
Job Satisfaction and frame of reference
Employment-at-Will Doctrine
Negative affectivity
Outcome and procedural justice
Job rotation
Interactional Justice
Prosocial Motivation
Alternative dispute resolution
Job Descriptive Index (JDI)
Employee assistance programs
Outplacement Counseling
Progression of Withdrawal
Whistle-blowing
Psychological Withdrawal
Job Involvement