Center of Digital Innovation
mGovernment
Telecommunication Regulatory Authority
United Arab Emirates
2015
Our Story
The Center of Digital Innovation “CODI” was established in 2013. It is one
of the UAE mGovernment initiatives. It consists of Mobile Applications
Testing Laboratory “mLab”, mGovernment Training Center, provides
technology consultancy and stimulates innovations in the government
sector.
Timeline
Q1/15
Q2/15
Q4/14
Q2/14
Soft Launch:
Q1/14
Q3/13
Q2/13
CODI
Established
Announced
National
Training
Program
Launched
the first of
80 training
sessions in
UAE
Mobile
Application
Testing
Laboratory
Official
launch of the
Mobile
Application
Testing Lab
@ GITEX
Launched
Online
Training
Program
Winner of
Best Mobile
Security
Implementa
tion Award
@ GISEC
2015
Strategic Position
TRA Strategy : Establishing the bases for the e-government at the
federal level
CODI Objective: Provide a dedicated facility to inspire innovation
and research into smart government service delivery and provision
training, quality assurance, and consulting services to not only
reinforce critical knowledge society skills but also engage public and
private entities.
Target Segment:
• Government Employees across UAE
• Semi Government Organizations
• GCC Government Entities
• University Students.
• UAE National Job Seekers
• Public ( Some services can benefit public )
Strategic Importance
Knowledge
Increases awareness and skills among constituents and
government employees by providing smart government
education, seminars, and training.
Government
A national resource built to increase efficiency and effectiveness
of government service design and delivery by providing smart
government training to government employees. Provides a worldclass mobile application testing capability to government
agencies producing mobile applications. Uses best of breed tools
to provide technical reports with actionable details to help
agencies produce high-quality, secure and trustworthy
applications that enhance UAE residents satisfaction with
mGovernment services
Strategic Importance
Innovation
Increases excellence and innovation in smart government service
delivery by providing tools and consulting services to align smart
government efforts and inspire collaborative innovation.
Human Capital
Provides training, skills development, and education concerning smart
government services development and delivery for government
employees. Also provides consulting and quality assurance services for
government entities to help drive the evolution toward a knowledgebased society making use of smart government.
Pillars of CODI
Value Proposition
Service Name
Actual Deliverable
Value
Training
Training Sessions
Building Capacity for the
Future
mLab
Mobile Apps Tests and
Reports
Boosting confidence in
Government Services
Consultancy
Discussions and sharing
experience
Collaboration , One team
spirit
Innovation
Using new technologies to
enhance government
services
Doing better with less
Training
Service Description: Dedicated training for
government entities staff , university students
and job seekers covering goals, concepts,
differentiation, and delivery strategies of
mGovernment. Focused on building capacity in
software development, Information Technology,
Mobile
Security
and
mGovernment
Management , ICT foundation and relevant soft
skills.
Offered Training Courses
Curriculums
Management
UAE mGov Approach
Structuring the mGov approach
Managing all internal and
external customers
Managing core resources
Security
Mobile Security: Understand the
Challenge
Security Goals, Models and their
Application
Mobile Platforms: Android
Security and Issues
Cryptography and PKI
Mobile Platforms: IOS , Windows
Phone and Blackberry
Category
Information Technology Software Development
Category
Curriculums
Application Development
Developing Universal Windows
Apps
Developing Windows and
Windows Phone Apps in Minutes
(for non-developers)
Developing Websites with Visual
Studio
IT for mobile: Architecture &
Troubleshooting
Impact of Application Platforms
on the IT
Mobile's Impact on IT
Leverage the Cloud
Infrastructure with Microsoft
Azure
Different Training Channels
mGov
Training
Portal
Channel
One: Live
Virtual
Training
mGov Training Community
Channel
Three:
Online
Self-Paced
Learning
Channel
Two:
Instructor
Lead
Classes
Training Components
•Mobile Security
•Mobile Application
Development
•Information
Technology
Infrastructure
•Mobile Technology
Management
INSTRUCTOR GUIDE
mGov Mobile Management
STUDENT GUIDE
mGov Mobile Management
Classroom
Training Material
STUDENT GUIDE
mGov Mobile
Management
INSTRUCTOR
GUIDE
mGov Mobile
Management
Technical
Training
Manuals
•Student Guides
•Instructor Guides
•Consists of theory
and technical
labs (hands on
practice)
mGov Book – A
UAE Journey
•Targets
Government
Policy Makers and
Functional
Manager
•mGov as a
Journey
•Enables decision
making
Online
Learning
and Training
Videos
Instructor led
virtual training
Self-paced
learning
24/7 Access
Progress
Monitor
Training Statistics
7 Emirates
120 Training
Sessions
4 Training Tracks
56 Training Modules
1572 Government
Employees
318 Students & Job
Seekers
Statistics up to 05th of May 2015
Mobile Application
Testing Lab “mLab”
Service Description:
• Dedicated laboratory to research, test and develop new and
innovative methods to build and deliver smart government mobile
services.
• Currently the lab tests mobile applications for privacy , compatibility
, security and performance.
Platforms
• Android
• iOS
• Blackberry
• Windows Phone
• Mobile Web
Types of Mobile Application
Tests
Automated testing mechanism for mobile apps
•
Compatibility Test: Testing the
application compatibility with
different hardware, OS versions,
and screen resolutions.
•
Binary Analysis: Analysis of the
properties and permissions of a
running application.
•
Static Code Analysis: Detecting
errors and defects in the Source
code of a software without
executing it.
•
Dynamic Analysis: Penetration test
performed at the level of running
application.
•
Anti Reverse Engineering Test:
Reverse engineering allows a
developer to see and modify
source code from an application.
•
Load Test: Realistically simulate
user activity and monitor server
behavior.
UAE Gov App Store
App Upload Request Received
App Tests Conducted
App Uploaded to UAE Gov Apps
Store
Lab Statistics
112 Testing Cases
82% Android Tests
13% iOS Tests
59% Returning Entities
+60 Gov Entity
1% Blackberry Tests
2% Windows Tests
2% HTML5 Tests
Statistics up to
31st
of March 2015
Consultancy
Providing meeting areas for collaboration and
sharing
Consultancy - Helping
government entities
•
•
•
•
•
How to Create RFPs
Information Security
CoDI Services
Data Analysis
Mobile Apps testing and
development
•
•
•
University Graduation
Project with mLab
Smart Government National
Plan
UAE App Store Process
Outreach: CoDI at the
Big Entertainment Show
Outreach: CoDI at Gitex 2014
Outreach: Workshop for
Visually Impaired
Recognition
IT Security Awards
Winner: Centre of Digital
Innovation
“Best Endpoint & Mobile Device
Security Implementation”
Challenges
Technical Challenges
1. The complexity of setting up a mobile lab with tools capable
of supporting all mobile operating systems and platforms with
high accuracy and automation.
2. Rapidly evolving technology makes it challenging to
understand what is relevant and what will become relevant.
Non-Technical Challenges:
1. Developing and Matching appropriate training to the target
audience across the nation.
2. Very short period to deliver a nationwide training program
considering that the overall duration for the transformation is
two years.
3. Adoption of services by target audience.
Overcoming Challenges
Overcoming Technical Challenges:
1. Thorough research of proposed tools before implementation.
2. Establish open communication with technology experts,
vendors and other relevant parties.
Overcoming Non-Technical Challenges:
1. Establishing a strong network with the eGov department of
each emirate
2. Diversifying access channels to services.
Lessons Learned
• Clear vision and support from the leadership is key for delivery of
successful projects.
• Conducting a Situational Analysis will help identify insights,
implications and strategic challenges.
• Problem Identification and key priorities are critical to turn
services into solutions.
• Delivering value leads to a higher user satisfaction.
• Working in silos is counter-productive.
• Inter-departmental collaboration across the UAE is key for a
more effective transformation towards a Smart Government
resulting in citizens’ happiness.
Thank you