2015 US Open
Volunteer Training
Presenters:
Dina Ingersole, US Open Volunteer Coordinator, and
Marion Fuscaldo, National Volunteers and Project Manager, USTA
Moderated by:
Mary Harter, USTA
Overview & Welcome to Team Orange!
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Information about USTA, US Open & Strategic Transformation
Volunteer Areas at the US Open
Interaction with the public
Review and Q&A
US Open Area Coordinators:
Dina Ingersole
US Open Volunteer
Coordinator
US Open Access
Subscriber Central
Hospitality Photo Op
917-769-6383
westsideprotennis@yahoo.com
Rose Hobson
USTA Bookstore
301-793-1866
tennis10stens@msn.com
Roberta Feldman
USTA Membership
Appreciation Weekend
516-658-3218
rlf1020@aol.com
Renee LemmermanSwords
USTA Membership Booth
631-642-8081
Renee.lemmerman@hotmail.com
Harlan Friedman
USTA Foundation
516-860-9010
hrf227@gmail.com
Joyce Dreslin
Volunteer Lounge
817-907-4021
jwdreslin@aol.com
United States Tennis Association
• Founded in 1881
• National governing body of tennis in America
• Mission: To promote and develop the growth of
tennis
• Makes rules and selects teams for international
competition
• Not for profit status dedicated to growing
community tennis – over $50 million annually
• 17 Sections and 86 districts
• 700,000 + members
US Open Tennis Championships
• First held in 1881
• First women’s tournament held in 1887
• Played at The West Side Tennis Club in Forest
Hills before moving to Flushing Meadows in
1978
• Arthur Ashe Stadium built in 1997
• Awards over $42,300,000 in total prize
money
USTA BJK National Tennis Center
• Open to public throughout the year
• Outdoor courts available for reservation for approx $20/hour
for non-primetime and $30/hour primetime
• Indoor courts can be used in non-primetime hours by juniors
and seniors for approx $20/hour for the general public in
primetime for up to $64/hour
• Arthur Ashe ($1500/hr), Louis Armstrong ($1000/hr),
Grandstand ($750/hr) and Court 17 ($500/hr) can also be
reserved for special occasions
• Total # of Courts: 45
• Total Acreage: 46.5
US Open Strategic Transformation
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For 2015: All permanent steel for Arthur Ashe Stadium in place.
Installation of four new video boards, LED court lighting & new sound
system.
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Return to a traditional 14-day Grand Slam schedule with the women’s
semis on Thursday, men’s semis on Friday and a true Finals Weekend.
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ESPN takes over as the exclusive domestic broadcast partner. Fans
can follow the action on TV on ESPN and ESPN2 and via daylong live
streaming of all TV courts on ESPN3 and the Watch ESPN app.
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For 2016: Arthur Ashe Stadium roof complete and operational; new
Grandstand stadium debuts; 10 rebuilt field courts; south campus
expanded to improve traffic flow on the grounds. The widened
walkways will connect Court 17 to the new Grandstand.
What’s New at the 2015 US Open
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US Open American Express Fan Experience – completely new with
interactive elements for tennis fans of all ages. Check out “You vs.
Sharapova” virtual reality challenge
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Charging Stations presented by Chase throughout the grounds
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Nightly Light Show – highlighting the steel truss and catwalk system
surrounding AA Stadium, light show to take place between the two
evening matches
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Original Nine – celebrating the “Original Nine” women responsible for
creating professional women’s tennis and ultimately the WTA as it is
known today. Celebration includes special video and on-court
recognition of these athletic pioneers (date to be announced)
US Open Volunteer Areas
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Volunteer Lounge
USTA Membership Booth
USTA Membership Appreciation Weekend
USTA Foundation
USTA Bookstore
Subscriber Central
Hospitality Photo Op
US Open Access
Volunteer Lounge
Volunteer responsibilities include:
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Welcoming US Open and USTA National Committee volunteers to our
hospitality area with snacks, beverages, air conditioning, volunteer seats
in Armstrong & restrooms
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Scan visitors badges for record keeping
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Replenish food/beverages as needed
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Assist with distribution of volunteer uniforms
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Dates and Hours of Operation of Volunteer Lounge:
Monday, August 31 – Thursday, Sept 10
11AM – 8PM
Check in at Volunteer Lounge under Armstrong Stadium
USTA Membership Booth
Volunteer responsibilities include:
• Promoting membership sales with special premiums for new and
renewal members
• Sharing information about USTA membership and programs
• Selling exclusive USTA member-only T-shirts
Check in at Membership Booth
USTA Membership Appreciation
Weekend
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Friday, September 4 – Sunday, September 6
Volunteer responsibilities include:
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Helping with distribution of complimentary member gifts; power stick
pictured above & draw sheet.
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Directing members to South Gate Members’ Speed Line for evening
sessions over the weekend.
Check in at the USTA Membership Booth
USTA Foundation
Mission:
The USTA Foundation brings tennis and education together to
change lives for under-resourced children, wounded military heroes
and individuals with disabilities.
Volunteer responsibilities include:
• Raising money by selling pavers on the Avenue of Aces
• Promoting and increasing awareness of the USTA Foundation and its
mission
• Assisting with Foundation events and initiatives during the US Open
Check in at Foundation Booth located in front of Court 10 (South Plaza)
USTA FOUNDATION
AVENUE OF ACES
USTA Foundation
AREAS OF FOCUS
USTA Bookstore
Volunteer responsibilities include:
• Selling tennis books, posters, DVDs and postcards
• Assisting with book-signings (schedule TBA)
• Special member offer on Membership Appreciation Weekend:
2016 US Open Wall Calendar (reg $14.99) plus 2015 US Open Souvenir
Program (reg $20) for a combined discounted price of $25
Check in at the USTA Bookstore at the Indoor Training Center
Subscriber Central
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Located in the US Open of Tomorrow space, it is a hub for US Open
Subscribers to learn about the future of the US Open through photos,
maps and detailed descriptions of what’s to come in the
transformation of the BJK NTC
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Subscribers are guests who have tickets to the full US Open
tournament
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Subscribers can enter daily prize drawings by checking in at the desk
inside. The desk will be manned by USTA Staff
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The space is open to the public; however daily prize drawings only
available to those who show their Subscriber Card
Subscriber Card and Lanyard Example
Subscriber Central
Volunteer responsibilities include:
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Greeting visitors at the door and inside the space
Directing them to the Subscriber check-in registration desk
Answering questions about the space, amenities and directions
around the grounds
Assisting guests in submitting questions to Customer Service for
anything you or the staff cannot answer
Check in at the US Open of Tomorrow space in Arthur Ashe Stadium
Hours of Operation:
10AM – 8PM Daily, except 9/2, 9/3, 9/8 and 9/9 when it will be closed for
a private Subscriber event from 5-7PM. Volunteers will continue to assist.
Subscriber Central
US Open of Tomorrow Space Exterior
US Open of Tomorrow Space Interior
Corporate Hospitality Photo Op
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Location 1 is Arthur Ashe Mezzanine Level
A “blue” carpet photo op experience for Luxury Suite guests on the
mezzanine level of Arthur Ashe Stadium
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Location 2 is Hospitality Pavilion
A “blue” carpet photo op experience for Corporate Hospitality
guests in the lobby of the Chase Center Hospitality Pavilion
Corporate Hospitality Photo Op
Volunteer responsibilities include:
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Greeting guests at the photo op & helping them sign up for rewards
Using provided DLR cameras to capture photos for guests (additional
training provided)
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Answering questions about the space, amenities, and directions
around the stadium and/or pavilion
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Training on use of DLR cameras and location to report to will be
provided for those volunteers assigned to these areas
US Open Access
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New fan enhancement available to all US Open guests allowing
streamlined access to various activation points around the grounds
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Guests can register once to participate in activities ranging from
customized photo ops to interactive games, while personalizing their
entire US Open experience with their own personal webpage
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Opportunity to win tickets to 2016 US Open Women’s or Men’s Finals
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Anyone can register to win by completing online, if not attending the
Open
How it works…
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Log onto
http://www.usopen.org/en_US/social/open_access/index.html
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After registering, guests receive personalized QR codes and ID # that
will be scanned at each onsite attraction/booth
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No need to submit information multiple times at each location
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The more places you check-in, the more chances you have to win an
Ultimate US Open Prize Pack which includes apparel & tennis gear
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Guests receive a personalized email with all their US Open
photos/videos from the attractions/booths participated during your
time at the 2015 US Open
US Open Access FAQs
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What are they going to do with my information?
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Who is eligible for the 2016 US Open Finals ticket sweepstakes?
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The only emails you will receive are your personalized QR code and unique ID, your
photos/videos from your experience at the 2015 US Open. You can OPT OUT of
receiving usopen.org newsletter, offers and product updates. If you Opt Out, you
will not be contacted with any additional information.
Residents of the United States can participate in the sweepstakes, all are welcome
to sign up to receive US Open newsletters, etc. USTA employed staff are not eligible
to win.
How old do you have to be?
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You can sign up if you are under 18 with an adult, and you will receive a
personalized QR code.
Where will US Open Access be
located for tablet pick up?
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US Open Access will be located in Armstrong Stadium, entrance under
championship brackets (draw boards) in the space previously
occupied by LG. (across from the Octagon)
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Volunteers will check in to receive their tablets and then roam the
grounds encouraging guests to sign up on site to take advantage of the
offerings and sweepstakes.
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Any problems with equipment or questions can be directed to USTA
staff manning the US Open Access area.
Benefits to All US Open Volunteers
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Uniform shirt - number of shirts received is based on the number of
days volunteering
2015 US Open cap
Souvenir US Open eco-bag
Meal card or meal for each shift working
Credential is valid on the days working
Access to watch tennis when not volunteering…
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example: working AM shift and watch tennis PM shift
Access to Volunteer Lounge
Access to USTA seating areas in Armstrong & Grandstand (Stadiums 2 & 3)
Access to US Open Bus Transportation
Free parking for Mercedes Benz automobile owners
FYI
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Only bring what you really need. Limited storage available on site
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Be safe with your belongings, do not leave them unattended
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No refrigeration available
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No specific volunteer parking area available, use mass transit where
possible or US Open bus transpiration to/from Grand Hyatt NY
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Wear comfortable closed-toe shoes…you may be on your feet for
long periods of time
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Wear your US Open Credential at all times
US Open Bus Transportation
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US Open Credential required to access
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From Grand Hyatt Lobby Entrance on 42nd Street
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From National Tennis Center, South Gate (exit towards Unisphere)
every half hour, last bus departs 30 minutes after end of last match
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Runs 8/29, 8/31-9/14 every half hour 8AM – 6PM
Interacting with the Public
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SMILE, BE PATIENT, USE A CALM VOICE
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Remember you are representing the USTA and the US Open at all
times.
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You are not expected to have every answer.
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Everyone is there to have a wonderful experience.
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US Open Guest Code of Conduct (see full doc posted on SharePoint)
Guest Services
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Guest Services in kiosk by Mojito’s on east side of Ashe Stadium
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Lost & Found located in Guest Services in Armstrong Stadium across
from Gates 16/17 or call 718-760-6264
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First Aid Stations: 3 in Ashe (all levels) – all entrants must be escorted
by Security; West of Court 8, Grandstand (northeast end); Court 17
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Nursing Station – visit first aid station west of Court 8
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Chase ATM Machines – nine on grounds and three inside AA, consult
grounds map for locations
Important Dates
Saturday, August 29
Arthur Ashe Kids Day
Monday, August 31
Opening Day &
Opening Night Ceremonies
Celebrity Singer: Josh Groban
Friday, Sept 4 –
Sunday, Sept 6
USTA Membership Appreciation
Weekend
Saturday, Sept 12
Women’s Finals
Sunday, Sept 13
Men’s Finals
What to Wear – Team Orange!
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You must wear your official uniform whenever you are working which
will identify you as a knowledgeable representative of the tournament
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You will be supplied with US Open orange polo shirts & a cap
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Please wear khaki skirt, capris, slacks or Bermuda shorts with the
official 2015 US Open Volunteer polo. You may choose to wear the
provided 2015 US Open cap as well if you wish
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Footwear: Closed toe shoes are recommended, sneakers or shoes are
acceptable. Many of the volunteer positions require much time
standing, so please wear comfortable but sturdy footwear.
NOTE: The orange shirt/cap color are new
this year. Returning volunteers will NOT be
able to wear previous year shirts.
Need More Information?
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Ask your area volunteer coordinator
Main US Open Website: www.usopen.org
US Open Volunteer site on SharePoint: www.usta.com/usopenvolunteers
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Stadium Seating Charts
Inclement Weather Policy
Tournament Schedule
Transportation Guide
What You Can Bring Guide
Intrepid Museum USTA Coupon
“US Open By the Numbers” Document
Orange Binders will be available in volunteer areas for quick reference
Contact Dina Ingersole, 917-769-6383 westsideprotennis@yahoo.com
Contact Marion Fuscaldo, USTA 914-648-9031 fuscaldo@usta.com
Reminder to Order Jacket
Thank you in advance
for providing our guests
an exceptional
experience at the
greatest sporting event
in the world!!