Bernard Collins
F2008 Palm Spring Condo
Persiaran Surian ,Petaling Jaya
+6 012 777 6402
SUMMARY
Senior NOC Engineer with 2 years experience in telecommunications and information technology management.
Noted for skills in organization, written and oral communication, project management, critical thinking,
troubleshooting, problem analysis and resolution, customer service, and personnel management/training. Interact
well with people of diverse backgrounds, cultures, professional and technical levels.
CAREER ACCOMPLISHMENTS
• Led start-up team of 5 for major telecommunications company. Grew team to 12 members responsible for
monitoring of all Network Elements accordingly
• Administered processes and procedures in engineering and facilities design for ZTE, including vendor and
contractor management, inventory/logistics, construction, procurement, and monitoring/administrating all site,
installation, power ant network operations teams.
• Developed and introduced ZTE AutoHotKey Keyboard Database –Particular Site details by assignment of
specific characters to Customers Site Database
• Authored, distributed, and standardized processes, testing requirements, technical manuals, and SOPs for future
control center operations.
PROFESSIONAL EXPERIENCE
ZTE Malaysia Corporation
Network Operation Center Lead, ZTE NOC Shift-Lead
Dec 2011 - Present
Front Office Lead
• Supervised and maintained daily network operations, disaster recovery, e-mail,Monitored and diagnosed live
network elements, speed, reliability, and accessibility. Thorough monitoring of routers, switches, and hubs.
• Provided Level I in-house support to technical staff and end-users.
• Ensured end user satisfaction through personal consultation and issue follow-up for comprehensive resolutions.
• Resolved problems related to collision, data traffic congestion, power issues, and configuration mismatches
• Trained less senior technicians and support specialists on netweork architecture, client access, and
troubleshooting skills.
YTL Communications SDN BHD
Senior Network Operation Center, Engineer
Oct 2010 –Nov 2011
• Directed and monitored NOC’s Front Office organized monitoring of 3000 WBS Sites and other Network
Elements (L3 Aggregators, Ceragon Microwave Links, Samsung WBS)
• Authored standard practices, testing requirements, troubleshooting guides and Method of Procedures for control
center operations, maintained responsibility for systems administration.
• Engineered, managed and implemented Keyboard Database using AutoHotKey
• Analyzed, troubleshot and repaired hardware/software issues in switch and transport technologies.
• Designed and implemented Disaster Recovery Plans and Database Management system for use by emergency
personnel in the NOC Center.
• Led team responsible for Escalation to Field Operation
• Oversaw design and installation processes for implementation and rollout of LAN/WAN applications for
networking NOC/SCC workstations and mail systems.
SPECIALIZED SKILLS
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Telecom Switch Technologies: ZTE
Training Networks: Ethernet, Token Ring
Network Environments: SONET, T-Carrier, ISDN, ATM, FR, LAN/WAN, NOC/SCC
Protocols: TCP/IP, SNA, HDLC, SDLC, IPX/SPX, X.25,L3VPN MPLS
Internetworking Hardware: Packet Forwarding Switches, Routers, Bridges
Internet: HTML, Web Design
Software: Microsoft Word/Excel/Project/FrontPage, Project Workbench, MS
Windows,AutoHotKey,NetNumen,BMC Remedy,FMS
EDUCATION
Kolej Damansara Utama
Diploma in Telecommunications and Computer Engineering
Currently:
Wawasan Open University
Bach. In Telecommunications Engineering
Second Year
LANGUAGE
Language
Spoken
Writing
English Language
Good
Good
Bahasa Melayu
Good
Good
REFERENCE
Foobalan
Position
: Operations Director
Tel
: 0193303303
Email
: balan.foo@sydominant.com
SY Dominant Sdn Bhd
Unit D12-7-G ( Ground Floor ) Block D12,
Dana 1 Commercial Center,
Jalan PJU 1A/46, 47301, Petaling Jaya,
Selangor Darul Ehsan.
Ahmed Aydid Jama
Position
: NOC Manager
Tel
: 012-3293115
Email:
: ahmed.aydid@zte.com.cn
ZTE Malaysia Corp
NOC Manager-ZTE D’Project
@Digi Telecommunications SDN BHD
Lot 43-FRC Subang Hi-Tech,Shah Alam