Bernard Collins F2008 Palm Spring Condo Persiaran Surian ,Petaling Jaya +6 012 777 6402 SUMMARY Senior NOC Engineer with 2 years experience in telecommunications and information technology management. Noted for skills in organization, written and oral communication, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management/training. Interact well with people of diverse backgrounds, cultures, professional and technical levels. CAREER ACCOMPLISHMENTS • Led start-up team of 5 for major telecommunications company. Grew team to 12 members responsible for monitoring of all Network Elements accordingly • Administered processes and procedures in engineering and facilities design for ZTE, including vendor and contractor management, inventory/logistics, construction, procurement, and monitoring/administrating all site, installation, power ant network operations teams. • Developed and introduced ZTE AutoHotKey Keyboard Database –Particular Site details by assignment of specific characters to Customers Site Database • Authored, distributed, and standardized processes, testing requirements, technical manuals, and SOPs for future control center operations. PROFESSIONAL EXPERIENCE ZTE Malaysia Corporation Network Operation Center Lead, ZTE NOC Shift-Lead Dec 2011 - Present Front Office Lead • Supervised and maintained daily network operations, disaster recovery, e-mail,Monitored and diagnosed live network elements, speed, reliability, and accessibility. Thorough monitoring of routers, switches, and hubs. • Provided Level I in-house support to technical staff and end-users. • Ensured end user satisfaction through personal consultation and issue follow-up for comprehensive resolutions. • Resolved problems related to collision, data traffic congestion, power issues, and configuration mismatches • Trained less senior technicians and support specialists on netweork architecture, client access, and troubleshooting skills. YTL Communications SDN BHD Senior Network Operation Center, Engineer Oct 2010 –Nov 2011 • Directed and monitored NOC’s Front Office organized monitoring of 3000 WBS Sites and other Network Elements (L3 Aggregators, Ceragon Microwave Links, Samsung WBS) • Authored standard practices, testing requirements, troubleshooting guides and Method of Procedures for control center operations, maintained responsibility for systems administration. • Engineered, managed and implemented Keyboard Database using AutoHotKey • Analyzed, troubleshot and repaired hardware/software issues in switch and transport technologies. • Designed and implemented Disaster Recovery Plans and Database Management system for use by emergency personnel in the NOC Center. • Led team responsible for Escalation to Field Operation • Oversaw design and installation processes for implementation and rollout of LAN/WAN applications for networking NOC/SCC workstations and mail systems. SPECIALIZED SKILLS • • • • • • • Telecom Switch Technologies: ZTE Training Networks: Ethernet, Token Ring Network Environments: SONET, T-Carrier, ISDN, ATM, FR, LAN/WAN, NOC/SCC Protocols: TCP/IP, SNA, HDLC, SDLC, IPX/SPX, X.25,L3VPN MPLS Internetworking Hardware: Packet Forwarding Switches, Routers, Bridges Internet: HTML, Web Design Software: Microsoft Word/Excel/Project/FrontPage, Project Workbench, MS Windows,AutoHotKey,NetNumen,BMC Remedy,FMS EDUCATION Kolej Damansara Utama Diploma in Telecommunications and Computer Engineering Currently: Wawasan Open University Bach. In Telecommunications Engineering Second Year LANGUAGE Language Spoken Writing English Language Good Good Bahasa Melayu Good Good REFERENCE Foobalan Position : Operations Director Tel : 0193303303 Email : balan.foo@sydominant.com SY Dominant Sdn Bhd Unit D12-7-G ( Ground Floor ) Block D12, Dana 1 Commercial Center, Jalan PJU 1A/46, 47301, Petaling Jaya, Selangor Darul Ehsan. Ahmed Aydid Jama Position : NOC Manager Tel : 012-3293115 Email: : ahmed.aydid@zte.com.cn ZTE Malaysia Corp NOC Manager-ZTE D’Project @Digi Telecommunications SDN BHD Lot 43-FRC Subang Hi-Tech,Shah Alam