CHAPTER
11
SLIDE 1
CHAPTER
11
Business and Technology
11-1
Computer Systems
11-2
Business Applications of Technology
11-3
Other Technology Issues
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
11-1 Computer Systems
Goal 1 Identify the main elements of a
computer system.
Goal 2 Describe input devices and
processing activities.
Goal 3 Explain computer storage media
and output types.
© 2012 Cengage Learning. All Rights Reserved.
SLIDE 2
CHAPTER
11
SLIDE 3
KEY TERMS
●
●
●
●
●
●
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●
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computer system
hardware
software
computer network
central processing unit (CPU)
program
computer language
operating system software
application software
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
ELEMENTS OF A
COMPUTER SYSTEM
11
SLIDE 4
● Input
● Processing
● Memory and storage
● Output device
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Principles of Business, 8e
CHAPTER
11
SLIDE 5
COMPUTER NETWORKS
● Global computer network (Internet)
● For accessing the World Wide Web
● For exchanging e-mail
● Local computer network (intranet)
● Functions like a typical website
● Used to share information within an
organization
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
Checkpoint 
11
SLIDE 6
● List the four main elements of a
computer system.
● Input device(s)
● Processing unit
● Memory and storage
● Output device(s)
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
11
SLIDE 7
INPUT AND PROCESSING
● Input: getting started
● Processing: making things happen
● Word processing
● Desktop publishing
● Database software
● Spreadsheet software
● Presentation software
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Principles of Business, 8e
CHAPTER
11
SLIDE 8
Checkpoint 
● What are common input devices?
● Common input devices include keyboard,
mouse, game controller, joystick, touchsensitive screen, scanner, voice-activated
system, microphone, and camera.
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
11
SLIDE 9
MEMORY AND OUTPUT
● Memory and storage
● Saving for later
● Output
● Obtaining results
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Principles of Business, 8e
CHAPTER
11
SLIDE 10
MEMORY CAPACITY
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Principles of Business, 8e
CHAPTER
11
SLIDE 11
Checkpoint 
● How do internal and external memory
differ?
● Internal memory is inside the computer and
holds a fixed amount of data. External
memory is not stored within the computer
and it is highly portable.
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
11-2
Business Applications
of Technology
Goal 1 Describe the components of a
management information system
(MIS).
Goal 2 Identify computer applications in
service industries.
Goal 3 Discuss e-commerce activities.
© 2012 Cengage Learning. All Rights Reserved.
SLIDE 12
CHAPTER
11
SLIDE 13
KEY TERMS
● management information system (MIS)
● computer-assisted instruction (CAI)
● e-commerce
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
MANAGEMENT
INFORMATION SYSTEMS
11
SLIDE 14
● A management information system (MIS)
is a coordinated system of processing and
reporting information in an organization.
● Managers need information to make business
decisions.
● Computer systems and software are essential
parts of MIS.
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
11
SLIDE 15
COMPONENTS OF AN MIS
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
11
SLIDE 16
DATA SOURCES
● External data sources
● Internal data sources
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Principles of Business, 8e
CHAPTER
11
SLIDE 17
THE MIS IN ACTION
1. Identify the information needs of the
organization.
2. Obtain facts, figures, and other data.
3. Process, analyze, and organize data in a
useful manner.
4. Distribute information reports to those
who make decisions.
5. Update data files as needed.
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
11
SLIDE 18
Checkpoint 
● What are the four components of a
management information system?
● The four components are gathering data,
analyzing data, storing data, and reporting
results.
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
TECHNOLOGY IN
SERVICE INDUSTRIES
11
SLIDE 19
● Public service
● Education
● Health care
● Financial services
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
11
SLIDE 20
Checkpoint 
● What service industries make extensive use
of computers?
● Service industries that make extensive use of
computers include public service organizations
such as government, military, and police agencies;
educational institutions such as local school
districts, community colleges, and universities;
health care facilities, such as hospitals and
doctors’ offices; and financial services industries,
such as banks and insurance companies.
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
11
SLIDE 21
E-COMMERCE
● E-commerce refers to conducting business
transactions using the Internet or other
technology.
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
11
SLIDE 22
TYPES OF E-COMMERCE
● Four types of e-commerce
●
●
●
●
Business-to-Consumer (B2C)
Business-to-Business (B2B)
Consumer-to-Business (C2B)
Consumer-to-Consumer (C2C)
● E-commerce matrix
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
11
SLIDE 23
E-COMMERCE ACTIVITIES
● Providing product information
● Promoting a company
● Selling online
● Conducting market research
● Making payments
● Obtaining parts and supplies
● Tracking shipments
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
11
SLIDE 24
GLOBAL E-COMMERCE
● Importing and exporting
● Videoconferencing
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Principles of Business, 8e
CHAPTER
11
SLIDE 25
Checkpoint 
● What do the notations B2C and B2B
mean?
● The notation B2C refers to the Business-toConsumer e-commerce model, while B2B
means the Business-to-Business ecommerce model.
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
11-3 Other Technology
Issues
Goal 1 Explain workplace uses of
technology.
Goal 2 Identify home and personal
applications of technology.
Goal 3 Discuss social concerns related to
technology.
© 2012 Cengage Learning. All Rights Reserved.
SLIDE 26
CHAPTER
11
SLIDE 27
KEY TERMS
● robotics
● artificial intelligence (AI)
● expert system
● computer-aided design (CAD)
● telecommuting
● piracy
● computer virus
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
11
SLIDE 28
WORKPLACE TECHNOLOGY
● Robotics
● Expert systems
● Computer-aided design (CAD)
● Telecommuting
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
11
SLIDE 29
Checkpoint 
● How is computer-aided design (CAD)
used by businesses?
● Businesses use CAD to experiment with
many variations of sizes, shapes, and
materials before spending time and money
on building prototypes or starting actual
production.
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
HOME AND PERSONAL
TECHNOLOGY
11
SLIDE 30
● School and homework
● Home robotics
● Household record keeping
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Principles of Business, 8e
CHAPTER
11
SLIDE 31
Checkpoint 
● What types of technology tools are
available to students?
● Available tools include word processing
software for preparing written assignments,
Internet browsers for conducting research,
online dictionaries and encyclopedias, and
presentation software for creating slide
shows.
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
SOCIAL CONCERNS
OF TECHNOLOGY
11
SLIDE 32
● Employment trends
● Health concerns
● Computer crime
● Privacy concerns
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e
CHAPTER
11
SLIDE 33
Checkpoint 
● How do companies suffer from software
piracy?
● Software piracy robs the creators of software of
their legal profits.
● It is very expensive to develop new software, often
requiring teams of hundreds of workers for a single
program.
● Because of software piracy, companies have fewer
dollars available to spend on creating new
software.
© 2012 Cengage Learning. All Rights Reserved.
Principles of Business, 8e