Consolidation
Committee Briefing
Orange County Utilities
Department
August 23, 2005
Orange County Utilities
Department
Water
Water Reclamation
Solid Waste
Engineering
Construction
Customer Service
Fiscal & Administrative Support
ORGANIZATION CHART
Director
Michael L. Chandler
Deputy Director
Teresa Remudo-Fries, P.E.
Deputy Director
Daniel L. Allen, P.E.
Engineering
Manager
Richard D. Wilson, P.E.
Construction
Manager
Troy Layton
Fiscal & Administrative Support
Manager
Ron Nielsen
Water
Manager
Jackie Torbert
Water Reclamation
Manager
Ray Hanson, P.E.
Solid Waste
Manager
Jim Becker
Customer Service
Manager
Rosemary Whitacre
Water and Wastewater
Utilities - Summary
• Over 158,000 water and wastewater
customers
• FY2004 O & M Budget - $ 89.4M
• Annual CIP Budget - $70M to $100M
• Annual growth past two years – 8,000 new
connections per year
Water Reclamation
Division
History
•
•
•
•
•
•
•
•
•
1957: Martin Plant purchased (SWRF)
1972-1980: Purchased 47 systems
1979: EPA and DEP consent orders
1983: Building moratorium
1984: Constructed EWRF
1987: Conserv II completed
1987: Constructed NWRF
2000: Reclaimed water rates initiated
2004: SWRF expanded to 43 mgd
Wastewater Treatment
•
•
•
•
Three (3) regional water reclamation facilities
18.5 billion gallons treated annually
Average daily flow = 51 mgd
100% reuse of effluent
South Water
Reclamation Facility


Permitted to treat 43 mgd
Reclaimed water to:
– Conserv II
– Commercial and residential irrigation
– RIBs
Eastern Water
Reclamation Facility


Permitted to treat 19 MGD
Reclaimed water to:
– Industrial cooling
– RIBs
– Wetlands
Northwest Water
Reclamation Facility


Permitted to treat 7.5 MGD
Reclaimed water to:
– RIBs
– Lake augmentation
Wastewater Collections
Number of Service
Connections

800
2004
2003

2002

2001
2000
1999

1998
1997
1996
1995
1994
0
20,000
40,000
60,000
80,000
100,000 120,000
1,069 miles of gravity main
509 miles of force main
Asset management
121,600 connections
Wastewater Pumping




645 wastewater pump stations
31 odor control systems
40 stationary emergency generators
27 portable emergency generators
Environmental Compliance



Industrial Pretreatment Program
Surcharge Program
Oil and Grease Prevention Program
Reclaimed Water Program
14
12
Agricultural
Irrigation
RIBs
Industrial Use
MGD
10
8
6
Residential &
Commercial
Irrigation
4
2
0
Wetlands
Residential & Commercial
Irrigation
• 248 miles of reclaimed water mains
• 91 commercial reclaimed water customers
• 2,200 residential reclaimed water customers
Water Conserv II
• Jointly owned by the
City of Orlando and
Orange County
• Largest agricultural
water reuse project in
the world
• First reuse program in
Florida permitted to
irrigate crops intended
for human consumption
Water Division
History
• Water utility since 1973
• Operated and maintained over 100
facilities during the 70’s
• During the 80’s and 90’s facilities were
upgraded, consolidated and
interconnected for more reliable
service
History
• Today
– Two (2) regional water treatment
facilities
– Eleven (11) smaller facilities
– 121,200 customers
Water Production
• Thirteen (13) treatment
facilities
• Produced more than 20
billion gallons of water in
2004
• Purchased water
through interconnections
with other utilities
Annual Water Production
(Billion Gallons)
25
20
15
10
5
0
1994 1996 1998 2000 2002 2004
Water Distribution
Number of Service
Connections
800
2004
2003
2002
2001
2000
1999
1998
1997
• 1,652 miles of water
transmission and
distribution mains
• Over 121,200 potable
water connections
• Connection Growth
– Average 8,000 per year
over past two years
1996
1995
1994
0
20,000
40,000
60,000
80,000
100,000 120,000
Laboratory Overview
300,000
250,000
200,000
150,000
100,000
50,000
20
04
20
02
20
00
19
98
19
96
0
19
94
• Full service lab performing
over 250,000
analyses/year
• Certified by DOH and EPA
for >1,000 parameters
• Provide analytical services
to other utilities
Numbers of Analyses
Performed
Water Quality
• Maintain compliance monitoring for our
drinking water systems
• Assess emerging issues in anticipation of
future water supply needs and
regulations
• Cross-Connection Program that monitors
5,200 commercial and 32,000 residential
backflow devices
Water Conservation
• Educational programs
– Blue Thumb Jr. Detective
– Florida Friendly Landscaping Workshops
– Mobile Irrigation Lab Audits
• Water Watch Program
Water Supply
Challenges
• Water demands expected to double
by 2025
• Limited groundwater resource
• 13 municipalities
• 19 water suppliers
• Two water management districts
– SJRWMD and SFWMD
Water Supply
Approach
• Maximize use of groundwater for
potable use
• Maximize beneficial use of reclaimed
water for irrigation an recharge
• Expand and enforce water conservation
• Develop alternate water supplies
– Integrated Water Resource Project
Water Supply
• Regional partnerships
– Partnership with City of Cocoa, Toho
Authority and RCID
– St. Johns River/Taylor Creek Reservoir
Project w/ five partners
– Other municipalities
Engineering Division
Planning, GIS and
Development Review
•
•
•
•
Utilities planning
Computer hydraulic modeling
Mapping of utilities infrastructure
Development Review
– Subdivision plans
– Commercial development
– Capital Charges
• Manual of Standards and Specifications
Capital Improvement
Program
• 375 projects over the next 5 years
• 5 Year Budget
Water
Wastewater
Support projects
$148.6 Million
$248.8 Million
$ 36.1 Million
Total $433.5 Million
Average per year
$ 87 Million
Capital Improvement
Program Program
Management
• Programs
– Integrated Water Resources (IWRP)
– Water Distribution Rehab
– Wastewater Collection Rehab
• Resource Management
– Consultant Contracts
– Project Managers
Capital Improvement
Program Water
• Water supply issues
– Consumptive Use Permitting (CUP)
• Water supply and treatment
– Eastern Regional WSF Expansion
– Southern Regional WSF
– CR 535 WSF
• Water system improvements
Capital Improvement
Program Water
Reclamation
•
•
•
•
•
Wastewater treatment
Collection systems
Pumping stations
Reclaimed water supply
Biosolids treatment and reuse
Capital Improvement
Program
Transportation Related and Special Projects
• Road construction utility improvements
– FDOT
– Municipalities
– Orange County Public Works
– Expressway Authority
• Special projects
– Administration Building
Construction Division
Construction Division
• Capital Improvements Program
– Constructibility review
– Construction observation
– Start-up
– Close-out
• Development
– Inspection
– Project acceptance
Customer Service
Division
Customer Service Division
Development and Customer Accounts
• Development
– Capital charges
– Transfers and refunds
– Service availability
• Customer Accounts
– New account set up
– Customer research and adjustments
– Deposit management
Customer Service
Division
Field Services
• Meter Reading
– 142,000 meters per month
– 450 meters per reader per day
• Field Representatives
– 3,500 meter turn ons and offs each month
– 1,500 disconnects and restores each month
• Billing Analysts
– Field customer service
– 200 water audits monthly
Customer Service
Division
• Call Center
– 24,000 calls monthly
• Billing and Payments
• Delinquent Accounts
• Dispatch
– 24 Hours
– 3,000 calls monthly
Customer Service Division
Technical
• Project team for the Customer Information
System (CIS)
• Support current systems including:
– Interactive Voice Response
– Itron Meter Reading
– Bank lockbox files
– Credit card validation software
– Addressing
– Mandatory Refuse and Environmental Billing files
Utilities
Fiscal & Administrative
Support Division
Financial Management
• Financial planning, analysis and reporting
• Revenue projections
• Coordination of annual budget
submissions
• Rate studies
• Capital financing and acquisition efforts
Accounting
• Services in support of all Utilities billing
systems
• Performs monthly reconciliation of
subsidiary ledgers to supporting
documentation
• Audits transactions
• Prepares, analyzes and reports financial
and statistical information
Information Technologies
• Supports Department’s technology
requirements
• Coordinates development and operation
of new programs and systems
• Supports and maintains Department’s
LAN / WAN for over 300 users
Support Operations
• Warehouse operations
• Procurement services
• Facilities management – Presidents
Drive
Administrative Services
Human Resources
•
•
•
•
•
Recruitment
Retention
Compensation
Training
Employee relations
Safety Administration
• Administers Utilities safety programs and
initiatives
• Coordinates safety training and emergency
management efforts
• Performs safety inspections
Utilities Finances
Water and Wastewater
Finances
• Enterprise Fund
• Self-sufficient from system revenues
• Outstanding Revenue Bonds
– Covenant restrictions
Utilities Finances
• FY 05 O&M Budget (Millions)
– Water & Wastewater
– Solid Waste
– Mandatory Refuse
– Recycling
• Total O&M Budget
$ 89.4
$ 20.7
$ 25.0
$ 3.4
$138.5
Utilities Finances
Operating Budget by Division
Solid Waste
Fiscal & Admin
Support 7%
36%
Engineering &
Construction
3%
6%
Customer Service
17%
Water
31%
Wastewater
FY 04 - 05 Operating Budget: $138,518,241
Utilities Finances
• FY 05 CIP Budget (Millions)
– Water & Wastewater
– Solid Waste
– Recycling
• Total CIP Budget
$ 82.1
$ 8.0
$ 4.1
$94.2
Utilities Rates
• Water
– Increasing block rates since 1987
• The more water used, the more the
customer pays
• Provides incentive to conserve water
– New 5 block structure in 2005
• Wastewater
– Uniform rate structure with a cap at
14,000 gallons per month
Water Rate Structure
• Fixed Monthly Charge
• Volume Charge
0 – 3,000 gallons
4,000 – 10,000 gallons
11,000 – 20,000 Gallons
21,000 – 30,000 gallons
Above 30,000 gallons
$5.47
$0.89 per 1,000
$1.19 per 1,000
$2.38 per 1,000
$3.57 per 1,000
$5.35 per 1,000
• Average Monthly Water Bill at 10,000
gallons remains – $16.47
Wastewater Rates
• Fixed Monthly Charge
• Uniform Rate Structure
$13.96
– Volume Charge
0 – 14,000 gallons $3.17 per 1,000
– Volume Charge Cap at 14,000 Gallons
• Average Monthly Wastewater Bill at
10,000 gallons - $45.66
Reclaimed Water Rates
• Fixed Monthly Charge
• Uniform Rate Structure
$3.14
– Volume Charge
Usage over 4,000 gallons $0.84 per 1,000
• Commercial/Wholesale Rates
– Varies by usage type and meter size
Utilities Rate History
Orange County Water Rates
35.00%
30.00%
25.00%
20.00%
15.00%
10.00%
5.00%
0.00%
FY FY FY FY FY FY FY FY FY FY FY FY FY FY FY FY FY FY FY FY FY FY
83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04
Utilities Rate History
Orange County Wastewater Rates
100.00%
80.00%
60.00%
40.00%
20.00%
0.00%
FY
83
-20.00%
FY
84
FY
85
FY
86
FY
87
FY
88
FY
89
FY
90
FY
91
FY
92
FY FY
93 94
FY
95
FY
96
FY
97
FY
98
FY
99
FY
00
FY
01
FY
02
FY
03
FY
04
Capital Charges
Current
May 1, 2006
Water
$1522.50
$1,950.00
Wastewater
$3077.50
$3,668.00
Territorial Agreements
Territorial Agreements
• OUC Water Service Territorial Agreement
– May 1994
– 1st Amendment – April 2005
• City of Orlando Wastewater Service
Territorial Agreement
– April 1994
– 1st Amendment - May 2003
– 2nd Amendment - January 2004
Territorial Agreements
• Clearly defined service areas and
customer base
• Eliminate duplication of efforts
– Planning for service areas
– Conflicting and parallel mains
– Treatment facilities near each other
• Eliminate wasteful expenditures
Territorial Agreements
• Basis for cooperation
– Temporary, permanent and emergency
interconnects
– Flexibility to transfer service areas based
on effectiveness of service
Consolidation
Committee Briefing
Orange County Utilities
Department
August 23, 2005