THE UNITED REPUBLIC OF TANZANIA
TANZANIA COMMUNICATIONS REGULATORY AUTHORITY
ISO 9001:2008CERTIFIED
LEVERAGING ICTs IN THE TRANSFORMATION OF POSTAL AND COURIER
SECTOR IN EAST AFRICA CONFERENCE
SESSION: THE ROLE OF POLICY MAKERS IN THE DEVELOPMENT
OF THE POSTAL SECTOR IN EAST AFRICA
NATIONAL ADDRESSING SYSTEM IN TANZANIA
NAIROBI, KENYA
26TH FEBRUARY 2015
Outline
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Background
Introduction
National Postal Policy
Drivers for change
National Addressing Framework
Principal participating stakeholders
Initial benefits of the national addressing system
Advocacy and awareness campaign
Key Success factor
Conclusion
Background
• Tanzania published the National Postal Policy in
2003.
• Tanzania started implementation of the National
addressing initiative in 2008/09 after a credible
research.
• Intensive consultations with key stakeholders
were carried out during and after the study.
• The Government approved the national
addressing system to have multiple use by
different stakeholders in the country.
Introduction
GOAL: to implement a street-type addressing
system with postcodes in order to support
the National Development Vision 2025.
OBJECTIVES:
• Development of a standardized physical
address system.
• Installation of street signs and house
numbers in urban and rural settlements.
• Development of the National Addressing
Database System.
National Postal Policy
• The national address project initiative is a
response to the National Postal Policy of
2003.
• One of the objective of the Policy is to
establish a comprehensive address system
that includes among others street names
and identification of buildings.
Major issues
• Poor service delivery (social, political and
economic);
• Difficult identification of tax payers;
• Not easy to identify people and localities for
various purposes;
• Uneven distribution of resources;
• Uncontrolled immigration;
• Poor tourism and hospitality services;
• The general perception in the market place is
that postal services is somewhat out-of-date!
Drivers for change
• Government is implementing several initiatives
aimed at improving living conditions of the
people,
• Rapid urbanisation in the country,
• Changing customers’ tastes – No more pen –
pals or hobby declining! IT and digital letters
• Liberalisation has increased business including ebusiness
• Globalisation has increased interactions
• Issuance for National Identification system
• Construction and real estate has increased.
High rising structures in cities
Fast development of satellite cities
Safari city in Arusha
Kigamboni city in Dar es
salaam
NATIONAL ADDRESSING FRAMEWORK
Addressing System
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House number
New
assignments
GEOGRAPHIC
INFORMATION
SYSTEM
Street name
Rural & Urban
MAPS
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Postcode
Delivery areas, post
offices, landmarks
ADDRESS DATA
BASE
Use of street type or physical address and postal
codes,GIS and Maps - “address for everyone”
Principal participating institutions
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Ministry of Communications, Science and Technology
Prime Minister Office, Regional Administration and Local
Government ;
President’s Office, Regional Administration and Local
Government - Zanzibar;
Ministry of Land and Human Settlement Development ;
Ministry of Energy, Water, Lands and Local Governments Zanzibar ;
Ministry of Home Affairs;
Ministry of Infrastructure and Communications – Zanzibar;
Tanzania Communications Regulatory Authority ;
Tanzania Posts Corporation;
National Identification Authority
National Bureau of Statistics.
Project governance and management
• National Steering Committee established as the top
decision making organ of the Project.
• The Steering Committee comprises of Permanent
Secretaries of key Ministries from the Union
Government and the Revolutionary Government of
Zanzibar.
• The Project is managed by a Project Team which reports
to the Steering Committee on a regular basis.
• A Project Office or Secretariat is at the Regulator - TCRA
MANAGEMENT STRUCTURE
NATIONAL
STEERING
COMMITTEE
1. PERMANENT SECRETARY,
COMMUNICATIONS, SCIENCE AND
TECHNOLOGY – CHAIRPERSON
2. PERMANENT SECRETARY,
INFRASTRUCTURE AND
COMMUNICATIONS GOVT OF ZANZIBAR
– CO-CHAIRPERSON
3. PS AND CEOs OF PARTICIPATING
INSTITUTIONS - MEMBERS
NATIONAL
PROJECT
TEAM
Project Team Structure
PROJECT TEAM
STREET
NAMING AND
HOUSE
NUMBERING
INFORMATION
SYSTEM AND
SYSTEM
INTERGRATION
INSTITUTIONAL
AND LEGAL
FRAMEWORK
AWARNESS
AND
CAPACITY
BUILDING
COORDINATION
AND CROSS
CUTTING
ISSUES
NATIONAL ADDRESSING SECRETARIAT
PROJECT OFFICE
DIRECTOR POSTAL
AFFAIRS
MANAGER
IT EXPERT AND
DATABASE ADMIN
GIS
EXPERT
MARKETING
EXPERT
Postcode system
• Postal code” means an identifier for a given postal
delivery point or collection of postal delivery points.
• Postcodes have been allocated to geographic areas
primarily to facilitate the efficient processing and
delivery of mail to customers.
• The Postcode list appears in TCRA website:
http://www.tcra.go.tz/index.php/publication-andstatistics/postcode-list.
• Special postcodes have been allocated to
Government, Public institutions and major
customers for dedicated mail delivery.
Postcode map
POSTCODE interpretation
XXXXX
5 digits (numeric)
X - - - - 1st digit = Zone
XX - - - 1 and 2 (1st two digits) =
Region in Zone
XXX - - 1 and 2 and 3 ( 1st three
digits) = District
XXXXX - All 5 digits = Ward in
District
Allocation of Postcodes to big mailers
REGION
DELIVERY AREA/BIGMAILER
POSTCODE
DSM CBD
Regional Commissioner
11800
High Court of Tanzania
11884
Tanzania Revenue Authority
11892
National Microfinance Bank
11886
TACAIDS
11902
HAKIELIMU
11904
CRDB Bank
11887
Tanzania Communications
Regulatory Authority
14414
University of Dar Es Salaam
14910
Ardhi University
14911
TANESCO
14907
KINONDONI
DEVELOPMENT AND IMPLEMENTATION OF NAPS
• NAPS is a database system which is integrated
with the Geographic Information System (GIS) - to
support processing of spatial data.
• It is a web based application – users can access
this system by using internet browser e.g Mozila,
Google chrome, Internet explorer
• It will available in this address - www.address.go.tz
• It is hosted by the Tanzania Communications
Regulatory Authority
DATA BASE CONFIGURATION AND DISSEMINATION
Limitations and threats
• House numbering is not logical and inconsistent,
• Disjointed and inconsistent spatial database. i.e.
Many institutions keep databases suiting their
needs. E.g. Local Government, Revenue Authority,
Voter’s Registration, National Identification etc.
• Street signage available in urban areas mostly
regional or provincial capitals.
• Inefficiencies by local authorities in giving
information about cities and towns.
• Until recently there has been no Government
body with responsibility to drive the addressing
system in the country.
CHALLENGES
Poor urban planning, cooperation with other
stakeholders, finances, laws, vandalism on
the infrastructure, etc
Initial benefits of the national addressing system
Government
agencies
Government
- State House
- Ministries
Commercial
entities
- High Court
- Banks,
- Central Bank
- Government
Address
Directory
- distribution
companies
- Designated
Postal Operator
preparing for
door to door
delivery
- National
Identification
Authority,
- Birth and
Deaths Agency
Strong Government and political support
Hon. Minister visits
Project
H. E. The President
receives address poster
BANK OF TANZANIA HAS DISPLAYED
STREET ADDRESS
Head Office
Street Address
2 MIRAMBO STREET
11884 DAR ES SALAAM
TANZANIA
Postal Address
P.O Box 2939
Dar es Salaam
Tanzania
Tel: +255-22-2233000-20
Fax: +255-22-223 4075/8 +255-22-223
4217
+255 -22-223 4083/4/5/8
• Cable
BENKUU
• SWIFT Code
TANZTZTX
• Telex
41024
BANK OF TANZANIA HAS EMBRACED WELL THE NEW ADDRESSING SYSTEM
ICTs + Address enhance postal
services
@
Order goods on
the internet
PAY
ELECTRONICALLY
MPESA, TIGO
PESA, VISA,
POSTA CASH ETC
INTERNET
pushes for
new business
opportunities
Physical Addressing
Receive goods
through the Post
Office or courier
Opportunity to develop electronic devices using
address and postcodes
Global Positioning System
(GPS) can be efficiently used
in Tanzania:• taxi delivery services
• Ambulances
• Fire engines
• Public transportation
• Personal transport
Several companies and individuals have shown interests to
utilise national addressing system in different ways – Car
tracking, city management systems, digital maps etc.
Advocacy and awareness creation
• The nature of this Project requires intensive
awareness campaign involving all major
stakeholders, during preparation and execution;
• Seminars and workshops have been held for the
National Assembly, House of Representatives
Zanzibar, Government Departments and Agencies,
Postal operators, major postal customers,
Universities, Colleges and Schools;
• Various methods have been used to disseminate
information on the Project - TV Programs, Radio,
Road shows, Jingles etc
Seminar to National Assembly and
House of Representatives, Zanzibar
Lead stakeholders
initiatives
Economic and
Business activities
Political Will
UPU and
PAPU Support
Government
support
NATIONAL ADDRESSING
INITIATIVE
Legal Framework
Institutional
framework
Expertise
Link with other National
Strategies/Projects
Conclusion
• The postal service is an infrastructure services in the same
way as telecommunications, piped gas and electricity, water
supply, sanitation and sewerage etc. It has distribution
network; accessible to all citizens and firms; has
standardised services and responsible for a universal service.
• It has to be given its proper recognition and financing by the
Government
• The National Addressing initiative is not for the Post Office
alone, is for the whole spectrum of the social economic
setting of a country.
• Online businesses must be able to rely on a delivery
infrastructure that is efficient, dependable, and fast. Posts
offer an extensive network of processing and delivery
facilities to meet that need.
ISO 9001:2008CERTIFIED
THANK YOU FOR YOUR
ATTENTION
National addressing = promoting national
economy and welfare
haruni@tcra.go.tz