B.5 Grading
Appendix 2 - Job Description
Job title: Insurance Support Officer
Directorate: Policy & Resources
Post number:
Division: Audit, Risk, Fraud and Insurance
Grade:
Section/team: Insurance
Overall purpose of job:
Administer claims under the Councils’ policies and under various self-funding schemes.
Advise council departments including schools on insurance and insurance risk.
Post holders will be expected to be flexible in undertaking the duties and responsibilities attached to their
post and may be asked to perform other duties, which reasonably correspond to the general character of the
post and are commensurate with its level of responsibility.
Main responsibilities:
This is a post within the shared service agreement between North and North East Lincolnshire
Councils Audit, Risk and Insurance service and the shared Insurance Management arrangement
with ERYC. The post-holder will work as part of a team based in both NLC and NELC undertaking
the duties below:1. Administer claims made under the council’s insurance policies and self-funding
arrangements in accordance with required timescales.
2. Advise departments and schools on established insurance In accordance with required
timescales.
3. Undertake administrative procedures relating to other council insurances.
4. Maintain appropriate IT systems.
5. Provide information as required by insurers or under the councils’ self-funding
arrangements.
6. Assist in the annual renewal process for insurances to schools.
7. Provide an insurance service to external organisations as required.
8. Assist in the calculation of charges other council to departments.
9. Assist in budget monitoring and closedown procedures.
10. Carry out journal transactions to settle claims to other council departments.
11. Assist in the response to FOI requests in relation to insurance.
12. Undertake scanning of documents together with other general administrative duties.
13. To provide admin support to the wider team when required.
Policy and Resources Cabinet Member – 19th September 2012, Implemented – 8th October 2012
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Appendix 2 - Job Description
Knowledge, skill and experience:
Good numeracy and literacy skills (GCSE level).
High level knowledge of Excel & Word.
Good level of IT literacy.
Ability to work flexibly and agilely as part of a team to achieve team aims.
Ability to maintain a high degree of accuracy.
Experience of working in a busy office environment.
Good communication skills.
Experience of providing an effective service to customers (either internal or external) and good
customer service skills.
Ability to work to agreed timescales.
Understanding and application of data protection and information security principles and the need
to maintain confidentially.
Ability to manage personal workload & work on own initiative.
Creativity and innovation:
The post-holder will be expected to use creativity & innovation in:
Input of ideas to suggest improvements to service delivery

Ensuring that individual tasks are undertaken in the most methodical/effective manner to
support the service

Effectively communicating with internal and external customers to meet their needs (e.g.
Insurers, Brokers, Team Managers, other sections, members of the public, senior officers,
Members etc.)

Guidance and support is provided by the Insurance Manager and Insurance Advisors.

Ability to use initiative in order to identify relevant information that may be required

Post holder works within recognised Insurance procedures but must use their creativity,
initiative, and problem solving skills to resolve issues which arise. Tact, diplomacy and
sensitivity are required to resolve these issues, some of which are complex.
Extraction, preparation and analysis of insurance and Risk Management information on a regular
basis.
Contacts and relationships:
 Insurance Manager/Advisors and other audit/risk/fraud/insurance staff - daily contact with
own team and with members of other teams (including cross-site team members) in relation
to the duties of the section.
 Officers across both councils – regular contact in relation to information held/required, claims
Policy and Resources Cabinet Member – 19th September 2012, Implemented – 8th October 2012
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Appendix 2 - Job Description
progress and financial work (recharging and budget monitoring).
 Schools – regular contact in relation to information held/required, claims progress and
financial work (recharging and budget monitoring) to fulfil the corporate and optional
insurance contracts provided.
 Insurers, brokers, solicitors - regular contact in relation to information held/required, claims
progress and settlements agreed.
 Elected Members &MPs – (less frequent) and members of the public - regular contact in
relation to the claims process and progress.
Decision making:
Processes are fully defined. Problems relating to the processes will be the responsibility of the
Insurance Advisors and Insurance Manager to address, although the post holder may be
requested to provide an input into any solutions.
Effective decision making is required to ensure that the correct information is gathered and
provided in an efficient and timely manner.
Decisions and recommendations made, may affect the delivery of service provided by the shared
service.
Timely/effective decisions will ensure that the service meets the Ministry of Justice and other
professional timescales. This in turn will ensure claims outcomes meet fixed costs protocols.
Effective decision making by the post-holder in relation to their duties will enable the audit, risk and
insurance shared service to provide an efficient insurance service.
Advice and guidance is available from the Insurance Manager and Advisors when required. The
post-holder is expected to make decisions regarding the appropriate course of action for those
tasks for which they are responsible & seek guidance or clarification where the decision is outside
of specified guidelines or which may have information security implications.
Responsibility for resources:

Sensitive and confidential information

Financial resources: - None

Physical resources: -
None
Policy and Resources Cabinet Member – 19th September 2012, Implemented – 8th October 2012
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B.5 Grading
Appendix 2 - Job Description
WORK ENVIRONMENT
Work demands:
Work is to agreed timescales. Post-holder is required to manage their work, within these
constraints many of which are non-negotiable as they are required to meet legislative deadlines.
Post-holder will be expected to react quickly to changing work priorities with direction from the
Insurance Manager or other Insurance Officers.
Physical demands:
Role is office based, using DSE equipment frequently.
Working conditions:
Agile worker operating in good quality well maintained offices for majority of time.
However there will be a need to travel to other sites/venues both within and outside the council
area as the department is split over two sites and attendance at meetings/courses at other
locations may be required occasionally.
Work context:
This is a post within the shared service agreement between North and North East Lincolnshire and
a shared insurance management arrangement with East Riding of Yorkshire Council. The postholder is primarily responsible for providing administrative support within the insurance team but
may also be required to provide support to the wider team on occasions.
This post-holder is responsible for ensuring that the work programme is carried out on time and
that the work carried out is accurate.
Policy and Resources Cabinet Member – 19th September 2012, Implemented – 8th October 2012
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Appendix 2 - Job Description
Position in organisation:
Indicate how many staff the post is directly accountable for:0
Are posts in more than one location? Yes
No NA N/A
Is this at the same site? Are the posts managed highly mobile? N/A
Is the supervision/management shared with another post in the structure? N/A
Please indicate which post(s) _______________________________________________
See attached structure chart.
The post is subject to:
Disclosure of convictions under the Rehabilitation of Offenders (Exemption) Act 1974 Yes □ No □
Political restriction Yes □ No□
Employee:
(signed)
(print)
Date:
(print)
Date:
Manager:
(signed)
Policy and Resources Cabinet Member – 19th September 2012, Implemented – 8th October 2012
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