Social innovation for wellbeing:
PIQ & Lead™
Professionalization Model in Social
Work education
Gyöngyvér Hervainé Szabó PhD dr. habil
Vice-rector for research
Social Conflicts – Social well-being and security –
competitiveness and social progress
Research programme at KJUC
• 2013-2015 TÁMOP 4.2.2.
• Consortium leader: Kodolanyi Janos University College
• Research partners:
– Centre for Economic and Regional Studies for the Hungarian Academy of Sciences
West Hungarian Research Institute (WHRI)
– Széchenyi István University
• Research grant: 286 million HUF
Research topic in
context of Social Work Profession, Social Policy and Social Work
services
• Context for Social work education at KJUAS
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Hungary: generalist social work model
KJUAS: Bologna – interactional social work as practice model
Service science approach and SSME influence
Accent on quality knowledge and social innovation capabilities
• PIQ & Lead HE teaching, learning and research model
• Well-being narratives in SW education
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Well-being in SW workplaces
Well-being for clients in SW services
Narratives on well-being state models
Narratives on well-being services
Community development narratives
Well-being and Social work profession
• Social services as workplaces – there are a lot of questions: are there
they healthy workplaces?
• Social worker’s professionalism – and challenges
– In public services: social value and new state functions
– New jobs in social enterprises
– New interdisciplinary jobs: social services of public interests, economic services and
costumer managements
– Service economy call centre positions
• Workplace stressors in social work
– Lack of good leadership
– 24/365 work life
– Workday work from 7 to 7
– Problems of resilience
– High turnover
– Stress in everyday living, low wages and salaries,
– emotional exhausting, depersonalisation, burning out,
Social Work Education Strategy
• Bologna system: foundation and basic level
courses
• Master and doctorate level programmes –
new qualification systems – stress on
professionalization for LLL
• Influence on EQSF for SW education
• KJU adaption to the new educational and
instructional strategies for new capability
approaches
Why PIQ &LEAD
– Life course centred student personality and professional personality
– Coherent profession understanding: theories of profession, research
on profession, innovation and developments in profession,
evaluations in profession, practice and excellence models in
profession,
– Education for organisational capability: capability for innovation,
quality centred jobs, for organisational and service development,
performance based work- culture
– PIQ & Lead centred curriculum, instructional methods and student
performance criteria, learning environment
• Professionalism and capability
• Innovation – as modernisation: social, organisational, service and behaviour
innovations
• Quality: organisational, service quality, excellence models
• Lead: leading, entrepreneurship, assessment and development
Life-course centred student personality and
professional personality
• Understanding life course in different sectors: business,
public, non-profit, social entrepreneurship
• 180° professional models – from social care to advanced
practitioners and strategic managers
• SW quality service models (co-producing):
– Inputs: social workers social, cultural, physical and mental resources
– Clients: social, cultural, physical and mental resources
– Organisational capability: financial, service, costumer, learning score
card system, personal score card system
– Service quality approach: tangible, intangible quality, quality of
interactions,
– Impacts of social services: impacts on individual, group, family,
organisational, community and social well-being
Curriculum Development- Projecting Care Personality
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Social problems
self-cognition and care personality
Generic capabilities
Understanding industry: globalisation, state
models, political ideologies, SW institution
systems, service types and trends
Understanding services, service processes
Understanding clients, behavioural processes
Workplace stressors
Learning for life course strategy
Curriculum Development: Projecting Professional
Personality
• Social studies knowledge base development:
From
Introduction type social study subjects and modules
To
Profession centred social study subjects and modules
• Capability approach for SW services
• From
• Practice – service- capability:
• And
• Organisational human capital capability
Curriculum Development: Projecting Lifecourse
personality
• PIQ &Lead learning environment (problem based learning,
community of students, community of practice, virtual
learning environment
• PIQ & Lead research environment (digital research
environment, quality and innovation research techniques,
digital content development, social media, mobile research
environment, living labs)
• PIQ & Lead partnership system: (focus on innovative,
excellence culture oriented, development oriented partners)
• Professionalism through specialisations:
– Knowledge base and practice models in specialisations
– Service organisations and service models in specialisation
– Quality, innovation and development in specialisations
PIQ & Lead Instructional system
• Professionalization of teachers:
o Understanding service economy
o Understanding performance and outcome based teaching and
learning, research
o Understanding differences between discipline centred and profession
centred education
• Instructonal techniques for different groups and levels
• Using overarching across different levels of quality and
innovation techniques and mental models:
o problem exploring, stakeholder analyses, BSC based evaluation,
process mapping, 5 reason analyses, 5s model, costumer perspectives
etc.
o Activity paths, logical framework matrix, and so on….
PIQ & Lead entreprise capability approach
Enterprise
content
Skills
Attitudes
Capabilities
Instructional
strategy
Learning
environment
Iindividual
business
enterprise
competencies
Practice
approach,
autonomy,
R+D+I
Effectiveness,
self
development
Objective
orientation,
creativity,
braveness
Autonomy
task based
learning
Incubation,
business advise
Non-profit
enterprise
competencies
Social-political
issue
management
Empathy,
proactive
behaviour
Social capital
development
Learning
through cooperation
Problem based
learning,
Public
enterprise
competencies
Public value
creation
Public service
quality and
public service
attitudes
Political
program
orientation,
performance
Learning
through
multilevel
governance
community of
practice
Social
enterprise
competencies
Dealing with
low level
workforce
Personal
development
Standardisation
Socialisation for Learning
work and
through
community
authentic
environment,
situated
learning
Collaborative
learning
Functional
enterprise
competencies
Service product
development
And design
Risktaking,
instability,
world of work
Investment/
profit/
efficiency and
effectiveness
Production
orientation,
life-style for
business
Situated
learning and
pragmatism
Quality and innovation approach
• Knowledge for working in quality and innovation centred
organisations:
– Basic quality and innovation system knowledge
SW – ISO-family, CAF, EFQM, EQUASS
Social work standards
– Understanding quality and innovation culture
SW: user involvement, user satisfaction measurement,
– Understanding activity, communication, interventions of quality units
Quality planning, quality measuring, quality evaluation, planning for
improving, performance evaluations, self-evaluation, quality audit
– Understanding quality documentation systems
– Knowing quality manual, documenting service quality data,
documenting audits,
– Understanding quality audits and quality award policy processes
– Familiarity with audit processes, planning and documentation for
audits,
– Making unit level self-evaluations
Quality and Innovation literacy
Quality and
innovation
literacy
Cognitive
skills
Reading
Mathematics
Social Skills
Science
literacy
Information
literacy
Cooperation
Quality based
working and
originality
Capability for quality and innovation centred working
• Fitness for purposes: special capabilities for jobs
• Value for money: understanding social expenses, effectiveness,
efficacy
• Transformation skills: working for users well-being
• Value chain operation: understanding multidisciplinary cases
• Benchmarking: capability for reflective evaluation
• Project-portfolio management: working in complex environment
• Product-service life cycle approach: strategic use social service
products
• Innovation roadmap: planning service transition
• Creativity: creativity techniques for new services, new models
• New product and service development and design: systematic
planning and implementation
• Social value transfer: impact planning
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Summary
PIQ & Lead as knowledge content
PIQ & Lead as capability framework
PIQ & Lead as value framework
PIQ & Lead as curriculum planning
PIQ & Lead as instructional culture
PIQ & Lead as evaluation culture
PIQ & Lead as special knowledge content
PIQ & Lead as innovation and quality literacy
PIQ & Lead as innovation and quality centred
practice
PIQ & LEAD IN SOCIAL WORK
EDUCATION
THANK YOU FOR YOUR ATTENTION
GYÖNGYVÉR HERVAINÉ SZABÓ
gyongyver@kodolanyi.hu