Chapter 7 The Internet, Intranets, & Extranets The Internet (1) A collection of networks that pass data around in packets, each of which carries the addresses of its sender & receiver Routers determine where each packet should be sent & forward the packet appropriately Transmission Control Protocol (TCP): A protocol that together with the IP protocol is used by most Internet applications (TCP/IP) (see Chapter 6) Chapter 7 2 IS for Management The Internet (2) Backbone: High-speed (>T1) long distance links between routers Uniform Resource Locator (URL): An assigned Internet address on the Web for each Web site, e.g., http://www.ngi.gov Chapter 7 3 IS for Management Top-Level Domain Affiliations (Extensions) on the Internet .com .edu .gov .mil .net .org .ca .uk Chapter 7 Commercial organization Educational organization Governmental agency/organization Military branch/agency Networking organization Not-for-profit organization Canadian organization United Kingdom organization 4 IS for Management Accessing the Internet LAN Servers Serial Line Internet Protocol (SLIP) & Pointto-Point Protocol (PPP) Communications protocol software that transmits packets over telephone lines Dial-up access to the Internet Connection via On-Line Services, e.g., AOL, Microsoft Network (MSN) Chapter 7 5 IS for Management Internet Service Providers (ISPs) A company that provides individuals or companies with access to the Internet Thousands of providers worldwide Need an account with the ISP & software that uses TCP/IP CN ISPs include Sympatico, Escape, etc. Chapter 7 6 IS for Management Internet Services (1) World Wide Web: Information search & retrieval Chapter 7 7 IS for Management Internet Services (2) Voice Over IP (VOIP): Technology that enables network managers to route phone calls & fax transmissions over the same network they use for data; uses codec devices to compress data/voice for transmission Content Streaming: A method of transferring multimedia files over the Internet so that the data stream of voice & pictures begins to play or can be read quickly, rather than waiting for the entire file to download Chapter 7 8 IS for Management The World Wide Web (1) A collection of independently owned computers that work together as a single Internet service Home Page: The index page for a Web site that is normally accessed first Hypermedia: Files & linkages (hyperlinks) that connect the data on Web pages to other Web pages & URLs, allowing users to access topics in whatever order they wish Hypertext Markup Language (HTML): The standard programming language in which Web pages are written Java: Object-oriented programming language from Sun Microsystems based on C++ that allows small programs (applets) to be embedded within an HTML document Chapter 7 9 IS for Management The World Wide Web (2) Web Browser: Applications software that provides a graphical interface to the Web Web Page: A file, typically written in HTML, that is presented through a browser Applet: A small program embedded within a Web page, normally written in Java or Javascript Chapter 7 10 IS for Management Intranets & Extranets Intranet: An internal corporate network that uses Internet & Web standards to allow employees to access corporate information Extranet: A network based on Web technologies that links an organization with its customers, suppliers, & business partners (not available to the public) Firewall: Hardware or software that functions between an internal network & the outside world & limits access in & out of the internal network based on the organization’s access policy Chapter 7 11 IS for Management Internet Issues Management Issues No centralized governing body for the Internet Capacity & reliability may vary among ISPs/carriers Service Bottlenecks Phenomenal growth has left a service void Providers underestimate computing power needed (e.g., AOL crashed three times in one month last year) Reconciling router addresses needed to transverse the network Chapter 7 12 IS for Management Net Issues - Privacy & Security (1) Encryption & Decryption The conversion of a message into a secret code. Digital Signature An encryption technique used for online financial transactions. Chapter 7 13 IS for Management Net Issues - Privacy & Security (2) Firewalls: Look only at packet header Assured Pipeline: Looks at the entire request for data & then determines whether the request is valid Chapter 7 14 IS for Management Case for discussion US West Communications, pp. 331-332 Chapter 7 15 IS for Management