HOW TO STRUCTURE YOUR
GROWING PROPERTY
MANAGEMENT BUSINESS
A N DY P RO P S T, R M P, M P M
PA R K P L AC E P R O P E RT Y M A N AG E M E N T
BOISE, ID
DOUG MASCHOFF, RMP
M Y H O M E S P O T. C O M
ATL AN TA , GA
D U K E D O D S O N , R M P, M P M
DODSON PROPERT Y MANAGEMENT
R I C H M O N D , VA
COMMON STRUCTURES OF PM BUSINESSES:
- Portfolio/Property Manager Model
- Specialized/Departmental/Silo Model
- Common Hybrids:
- Two-person teams
- PM Model with certain responsibilities segregated
(Accounting, Leasing, Maintenance, etc)
PORTFOLIO/PROPERTY MANAGER MODEL
Strengths:
 No breakdown of communication between departments.
 One person takes ownership for all the responsibilities of management.
 Clients and tenants have one point of contact for all their needs. They always
know where to go to get a question answered.
 The manager is typically very familiar with all the aspects of the properties they
manage.
Weaknesses:
 They become a “jack of all trades, master of none”. Individual process might
take then longer.
 It is much harder to hire someone into the PM role. Since they handle so many
different responsibilities, training is very difficult and time consuming.
 Owners and tenants have no one to contact if the PM is out. Nothing gets done.
SPECIALIZED/DEPARTMENTAL/SILO MODEL
Strengths:
 People performing the same task over and over will become more familiar with that
process and therefore more efficient. They become specialists.
 Easier tasks can be assigned to new/lower level employees. Can be a training ground
while they learn the system. It is much easier to higher for lower level positions.
 Owners/tenants have multiple people to contact if one person is out.
Weaknesses:
 There is often times a breakdown in communication between departments.
 People will often time “pass the buck” to another department to avoid responsibility or
blame. Employees will not have the “big picture” in mind.
 Clients often complain about having to talk to too many people. Don’t like being
“passed around”.
 Each person is less familiar with each individual property. A team can manage more
properties.
Duke Dodson
President
Tim Wehner
Director of Residential
Property Management
Justin Paley
Director of
Commercial Division
Sean Stilwell &
Josh Romano
Residential Sales
Karen Wells
Accounting Manager
Gabe Kachuba
Regional
Property Manager
Elizabeth Cane
Regional
Property Manager
David Valentine
Residential
Business Development
Angela Fleshman
Operator of
Peninsula Division
Property Managers:
Trevor Wood
Stephen Kittrell
Chet Fisher
Blair Williams
Greg Manuel
Property Managers:
Sarah Petty
Windi Perrow
Chris McCracken
Henry Scott
Cameron Bither
Office Manager
QUESTIONS?
- Andy Propst, andrew@parkplaceid.com
- Doug Maschoff, doug@myhomespot.com
- Duke Dodson, duke@dodsonprop.com
SCORECARD
Job Description
Score Card
 Strong Swimmer
 Experienced
 Competitive
 Team Player
 Win 10 Gold Medals
 Break World Records
 Win Team Medals
 Break team Records
SCORECARD WINS
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