Team Leader Development Programme
Module 1
The Role of the Team Leader
Learning Outcomes
By the end of this module, delegates will have:
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Defined the leadership qualities and skills of an effective team leader
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Distinguished the various types of leadership and recognised their
preferred leadership style
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Identified their strengths and weaknesses within the ‘Action Centred
Leadership’ Model, and drawn up a Personal Action Plan to develop
personal effectiveness
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Recognised the various roles performed by people in teams
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Worked as an effective team member
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Discussed the skills and techniques to create an environment in which
people want to perform
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Identified their key motivator
Module Content
Introductions
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Course objectives
Delegate introductions
Personal objectives
Leadership
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What people expect from their leaders
The attributes of a successful team leader
Leadership style questionnaire
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The Role of the Team Leader
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From team member to team leader
Functions of a team leader
Action centred leadership
Questionnaire
Action plan
Building a Team
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The effective team
The ideal team player
Teamwork-practical exercise
Motivation
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Maslow’s Hierarchy of needs
Herzberg
Questionnaire
What motivates staff
Post-Module Activity
1. a) Carry out a survey on your team members, to assess your team’s
perception of effective teamwork
b) Analyse each team member’s motivators to enable the team leader
to create a positive environment
2. Contact a Team Leader from another area and arrange to visit their
workplace to discuss and write a brief report on the following:
 Their job description and day to day duties
 How their working environment differs from yours
 Who are their ‘customers’
 What support they receive from their manager
 How many staff report to them
 What involvement they have in carrying out team talks/reviews
3. Agree, with your line manager, before the next module, a simple
project or event that needs to be planned over the next 2 months and
bring your ideas to discuss on Module 2
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Team Leader Development Programme
Module 2
Managing Work and Time
Learning Outcomes
By the end of this module, delegates will be able to:
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Analyse how they and those responsible to them spend their working
time
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Identify goals and priority tasks
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Demonstrate the benefits of using some fundamental planning
principles
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Draw up a simple action plan in preparation for a ‘mini-project’
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Identify the steps and skills involved in delegating in order to carry out
the process effectively
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Describe the coaching process and the skills involved in effective
coaching
Module Content
Post Course Activity Feedback: Module 1
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Discuss results of team survey on effective teams
Discuss results of team survey on motivating factors
Discuss key learning points
Course Objectives
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Course objectives for Module 2
Time Management
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Five classic time management problems
Organising yourself and planning your time
Setting priorities
Case study
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Planning
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Why have a plan?
Four steps of planning
Smart objectives
Contingency planning
Agree objectives for post course activity
Delegation
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What is delegation?
The need for delegation
How to delegate
Delegation planning sheet – practical exercise
Coaching
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Define the structure of a coaching session
Plan and carry out a coaching session
Critique a video scenario demonstrating a coaching approach
Post-Module Activity
1. Complete a time log to analyse how you spend your time and identify
your 4 main time management ‘problems’.
2. Write a simple action plan to improve your time management in the 4
areas described above.
3. Complete the questions on the document entitled ‘The Working Day’
4. Produce an action plan for your ‘mini-project’ and be prepared to
discuss the results on the next module
5. Carry out a ‘coaching’ session in order to delegate a task (this could be
one of the tasks you identify as part of your ‘mini-project’ plan)
This session should be assessed by your manager.
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Team Leader Development Programme
Module 3
Managing People (1)
Learning Outcomes
By the end of this module, delegates will be able to:
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Understand the basic rights in interpersonal relationships
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Explain basic Transactional Analysis (TA) Techniques
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Distinguish assertive behaviour from aggressive behaviour
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Develop methods to handle conflict
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Practice dealing with poor behaviour and how to change
behaviour/improve standards of performance
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Demonstrate the skills of giving feedback
Module Content
Post Course Activity Feedback: Module 2
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Review the content of individual action plans
Discuss time log results
Discuss key learning points and ‘time saver’ decisions
Objectives
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Course objectives for Module 3
The Power of Behaviour
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Why do people behave the way they do?
What influences behaviour?
Analysing and Choosing Behaviour
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Understanding interpersonal transactions
What is your favoured style of communication?
Choosing to change
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Communicating Assertively
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Assessment of the three behavioural options
Choosing an assertive style
Techniques for specific situations
Exercise
Handling Conflict
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Dealing with different people
Giving and receiving feedback
Creating ‘I’ statements
Exercise
Post-Module Activity
Discuss the theory of this module with your manager and write a brief report
to describe the following:
1. A successful management intervention and the reasons why this was
successful
2. An unsuccessful management intervention and the reasons why this
was unsuccessful
3. In hindsight, write a brief report on how the unsuccessful intervention
could have been managed more successfully.
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Team Leader Development Programme
Module 4
Team Communication
Learning Outcomes
By the end of this module, delegates will be able to:
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Identify effective forms of communication and why effective communication is
important
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Understand the key principles of Team Briefing
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Recognise the importance of body language in communication
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Develop appropriate communication skills including questioning, listening and
rapport building
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Demonstrate their ability to plan, prepare and carry out a team briefing
session
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Prepare an agenda for a team meeting
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Practice the skills of drawing out, paraphrasing and summarising
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Carry out a team meeting
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Record action points of the meeting
Module Content
Post Course Activity Feedback: Module 3
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Review the successful and unsuccessful management interventions
Discuss key learning points
Objectives
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Course objectives for Module 4
Team Meetings
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Effective forms of communication
The benefits of vertical and horizontal communication
Why is team briefing important?
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Key Skills of Communication
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Body language
Questioning skills
Effective listening
Building rapport
Preparation for a Team Brief
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What do we need to communicate?
Gathering information
Setting up a briefing folder
Preparing to brief
Practical exercise
Meetings
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Preparing an agenda
Skills for leading a discussion
Dealing with difficult people
The use of visual aids
Preparing minutes of the meeting
Practical exercise
Post-Module Activity
1. Set up a ‘Team Briefing’ folder and write a simple agenda for a team brief.
2. Deliver a team briefing session. The session must be assessed by your
manager/mentor
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Team Leader Development Programme
Module 5
Managing People (2)
Learning Outcomes
By the end of this module, delegates will be able to:
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Demonstrate their understanding of the University of Warwick Disciplinary
Procedure
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Be aware of the consequences of ignoring this procedure
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Recognise what action to take and issues to consider before entering the
disciplinary procedure
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Conduct a preliminary disciplinary interview
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Recognise the key skills involved in discussing under-performance
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Complete written records of disciplinary interviews
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Understand the importance of following up disciplinary action
Module Content
Post Course Activity Feedback: Module 4
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Individual 5 minute presentation on the results of the briefing meeting
Discuss key learning points
Objectives
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Course objectives for Module 5
The Purpose of Disciplinary Action
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The purpose of disciplining staff
The benefits to the organisation and staff members
Discipline and the Law
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The rights of the employer and the employee
University of Warwick Disciplinary Procedure
Potential repercussions
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Managing Performance
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Setting standards and creating boundaries
Motivating and rewarding
Monitoring, feedback and review
Preparing for the Interview
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Understanding the situation (gathering data/establishing the facts)
Planning and structuring the interview
Verbal and non-verbal communication
Sensitive questioning
Active and reflective listening
Practical exercise – conduct a preliminary disciplinary interview
Following up Disciplinary Action
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Reviewing progress
Managing future performance
Post-Module Activity
1. Discuss the disciplinary scenario you have been given, with your manager.
2. Write notes to specify how you would manage the situation
3. Familiarise yourself with the appraisal form and guidance notes used in your
department and discuss with your manager/mentor how it works.
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Team Leader Development Programme
Module 6
Developing Individual Performance
Learning Outcomes
By the end of this module, delegates will be able to:
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State the value and importance of the appraisal system
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Identify the barriers to and the problems with appraisal systems
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Outline the steps required to prepare for an appraisal discussion
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Control the appraisal discussion with regards to content, timing and level of
participation by both parties
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Set SMART objectives to improve performance
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Identify training and development needs to help the individual achieve
improved performance and increase skills
Module Content
Post Course Activity Feedback: Module 5
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Discuss disciplinary scenarios and how delegates would manage the
situations
Discuss key learning points
Objectives
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Course objectives for Module 6
Experience of Appraisal
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As the appraiser
As the appraisee
Expectations of the process and appraisal discussion
The Value of Appraisal
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Key principles of appraisal
Benefits and difficulties
The link between appraisals and performance management
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Preparing for an Appraisal
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Appraiser preparation
Appraisee preparation
Essential Skills of Appraisal
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Open questions that really work
Active listening
Summarising to gain agreement
Managing the Appraisal Process
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Planning the interview objectives
Preparing the questions
Structuring the interview
Setting and agreeing SMART Objectives
Dealing with Performance Shortfalls
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Defining and recording training and development needs
Linking objectives to shortfalls in performance
Agreeing behavioural shortfalls
Practical exercise – carry out a 10-minute performance review
Managing Performance between Reviews
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The importance of reviews
On-going review
The appraisal form as a working document
Post-Module Activity
1. Plan and carry out/participate in an appraisal or mid-year review. This will be
assessed by your manager/mentor
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Team Leader Development Programme
Module 7
Selecting the Right People
Learning Outcomes
By the end of this module, delegates will be able to:
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Identify the stages of the recruitment and selection process
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Make a positive contribution at each stage of the recruitment and selection
process
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Draft a person specification
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Prepare and Conduct an effective interview
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Make a decision based on the pre-determined selection criteria
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Understand the principles of Equal Opportunities and the legal implications of
selection
Module Content
Post Course Activity Feedback: Module 6
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Discuss feedback from participation in appraisal/appraisal review
Discuss key learning points
Objectives
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Course objectives for Module 7
Introduction to Recruitment
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What is the recruitment process?
Advertising and sources of recruitment
The limitations of the interview as a recruitment tool
Styles and types of interviews
The impact of poor selection decisions
Selection and the Law
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Equal opportunities
Discrimination Acts
Criminal convictions/Rehabilitation of Offenders Act
Asylum and Immigration Act
References
Data Protection Act
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Practical Exercise
The Tools of Recruitment
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The job description
The person specification (selection criteria)
The application form
Short listing
Practical Exercise
Planning the Interview
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Creating the interview timetable and programme
Deciding on the method of selection
Devising appropriate questions based on the selection criteria
Structuring the interview
The Skills of Interviewing
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Building rapport
Verbal and non-verbal behaviour
Listening and questioning
Taking notes
Making the Decision
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Assessing the information
Using essential and desirable criteria
Recording the decision
Post-Module Activity
1. Demonstrate the skills of interview and selection by participation in a selection
event. This must be assessed by your manager.
2. Prepare a 15 minute presentation to deliver to delegates and managers at the
Presentation and Evaluation Session, on the following topic:
Outline the seven key learning points (one from each of the seven
modules) that you have successfully put into practice in the workplace.
3. Complete an assignment related to the surveys completed after Module 1
On Team Effectiveness and Team Motivators. Outline your findings from
these two surveys and what action you have taken to ensure that individual
needs and team needs are met, exceeded or improved upon.
A separate briefing sheet will give further details on the Presentation and
Assignment.
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