MGTK 511-125, Managing Operations & Services
Summer 2014
Instructor: Dr. David Geigle
Email: geigle@ct.tamus.edu
(Please use the Blackboard messaging system for course related communication)
Office Hours: Virtual, by appointment
MODE of INSTRUCTION and COURSE ACCESS
This is an online course using the TAMUCT Blackboard system https://tamuct.blackboard.com . You
will use the Blackboard username and password communicated to you separately to logon to this
system.
UNILERT Emergency Warning System
UNILERT is an emergency notification service that gives Texas A&M University-Central Texas the
ability to communicate health and safety emergency information quickly via email, text message, and
social media. All students are automatically enrolled in UNILERT through their myCT email
account. Connect at www.TAMUCT.edu/UNILERT to change where you receive your alerts or to
opt out. By staying enrolled in UNILERT, university officials can quickly pass on safety-related
information, regardless of your location.
COURSE OVERVIEW
A study of concepts, models and methods used to effectively manage the manufacturing and/or
service operations of for-profit and not-for-profit organizations. Emphasis will be placed on the
design and use of cross-functional operations planning, control, and support systems. Topics of
contemporary relevance will be examined to include supply chain management, enterprise resource
planning, time-based competition, and quality improvement. Prerequisites: None.
OBJECTIVES / STUDENT LEARNING OUTCOMES
At the end of this course students should be able to:





Describe how operations management can result in a strategic competitive advantage for an
organization.
Describe the methods of improving productivity and optimizing operations in a private or public
sector organization.
Apply qualitative and quantitative methods in operations decision making and problem solving.
Apply the principles of operations management including inventory management, TQM, SPC,
forecasting, and value chain management to organization problems.
Discuss the importance of continuous improvement in sustaining strategic competitive
advantage.
Weekly Objectives

Weeks 1 & 2
a)
b)
c)
d)

Week 3
a)
b)
c)
d)
e)
f)

Describe the scope of enterprise resource planning (ERP) systems.
Relate the value of integrated information in a complex firm.
Identify the challenges associated with implementing ERP systems.
Describe the role of forecasting as a basis for supply chain planning.
Identify the components of demand: average, trend, seasonal, and random variation.
Calculate a forecast using seasonality, averaging, and linear regression.
Week 6
a)
b)
c)
d)

Identify the major issues that need to be considered in locating a plant or warehouse facility.
Set up an Excel model to find solutions to location problems..
Describe how a factor-rating system can be used to narrow potential location sites.
Explain how a production pull system works.
Summarize important attributes of a lean supply chain.
Week 5
a)
b)
c)
d)
e)
f)

Calculate process performance measures for the basic types of processes.
Describe total quality management.
Describe how quality is measured and be aware of the different dimensions of quality.
Demonstrate how processes are monitored with SPC control charts.
Describe project management and why it is important.
Determine the “critical path” for a project.
Week 4
a)
b)
c)
d)
e)

Define efficient and effective operations.
Describe how productivity is measured.
Explain the impact of economies of scale on the capacity of a firm.
Demonstrate the use of decision trees to analyze alternatives.
Describe sales and operations planning between manufacturing, logistics, and marketing.
Identify the different purposes for keeping inventory.
Calculate the appropriate order size for different types of demand
Calculate economic order quantity, re-order level, and safety stock.
Weeks 7 & 8
Complete term paper, make-up quiz (if needed), and extra credit assignments
TEXTBOOK
Jacobs, F. Robert; Chase, Richard B., Operations & Supply Chain Management, 13th Edition,
McGraw-Hill/Irwin.
A student of this institution is not under any obligation to purchase a textbook from a universityaffiliated bookstore. The same textbook may also be available from an independent retailer,
including an online retailer.
COURSE REQUIREMENTS
Quizzes (Blackboard)
Quiz one will cover chapters 1, 2, 4.
Quiz two will cover chapter 5, 9, 10.
Quiz Three will cover chapters 12, 13.
Quiz Four will cover chapters 14, 15.
Quiz five will cover chapters 16, 17.
Quiz six will cover all of the previous chapters. (Makeup quiz - I use your highest five quiz scores
to calculate your grade).
Homework (Blackboard)
Homework assignments are on blackboard and your completed work should be submitted on the
Blackboard assignments page. Your four highest scores of the five homework assignments will be
used to calculate your grade.
Term Papers
For the term paper you will research an aspect of operations management that interests you and is
approved by the instructor. Use the textbook chapters’ titles as possible topics. The report should
be 10+ pages, single spaced with double spacing between paragraphs. The bibliography and
citations should be in APA format. Include at least 10 references (mostly academic journal
articles). Students may choose to do their term paper individually or as a team of 2-3 students.
GRADING CRITERIA
Quizzes (Blackboard)
Homework (Blackboard)
Term Paper
Total
Grade
A
B
C
D
F
Points
540+
480+
420+
360+
< 360
5 @ 50 pts each
4 @ 50 pts each
Points
250
200
150
600
Extra Credit: You may earn extra credit points by contributing to Blackboard discussion groups
and/or completing the Blackboard extra credit assignments.
All grades will be posted on your Blackboard Grade Book.
TECHNOLOGY REQUIREMENTS AND SUPPORT
This course will use the TAMUCT Blackboard Learn learning management system for class
communications, content distribution, and assessments.
Logon to https://tamuct.blackboard.com to access the course.
Username: Your MyCT username (xx123 or everything before the "@" in your MyCT
e-mail address)
Initial password: Your MyCT password
For this course, you will need reliable and frequent access to a computer and to the Internet.
You will also need a headset with a microphone or speakers and a microphone to be able to
listen to online resources and conduct other activities in the course. If you do not have
frequent and reliable access to a computer with Internet connection, please consider
dropping this course or contact me (your email and phone number) to discuss your
situation.
Blackboard supports the most common operating systems:
PC: Windows 8, Windows 7, Windows Vista
Mac: Mac OS X 10.9 (Mavericks), 10.8 (Mountain Lion), and 10.7 (Lion)
NOTE: Computers using Windows XP, Windows 8 RT and OS X 10.6 or lower are
NO longer supported
Check browser and computer compatibility by following the “Browser Check” link on the
TAMUCT Blackboard logon page. (https://tamuct.blackboard.com) This is a CRITICAL step
as these settings are important for when you take an exam or submit an assignment.
Upon logging on to Blackboard Learn, you will see a link to Blackboard Student Orientation
under My Courses tab. Click on that link and study the materials in this orientation course.
The new Blackboard is a brand-new interface and you will have to come up to speed with it
really quickly. This orientation course will help you get there. There is also a link to
Blackboard Help from inside the course on the left-hand menu bar. The first week of the
course includes activities and assignments that will help you get up to speed with navigation,
sending and receiving messages and discussion posts, and submitting an assignment. Your
ability to function within the Blackboard system will facilitate your success in this course.
Technology issues are not an excuse for missing a course requirement – make sure your
computer is configured correctly and address issues well in advance of deadlines.
For technology issues, students should contact Help Desk Central. 24 hours a day, 7 days a
week:
Email: helpdesk@tamu.edu
Phone: (254) 519-5466
Web Chat: http://hdc.tamu.edu
When calling for support please let your support technician know you are a TAMUCT student.
DROP POLICY
If you discover that you need to drop this class, you must go to the Records Office and ask for
the necessary paperwork. Professors cannot drop students; this is always the responsibility
of the student. The record’s office will provide a deadline for which the form must be
returned, completed and signed. Once you return the signed form to the records office and
wait 24 hours, you must go into Duck Trax and confirm that you are no longer enrolled.
Should you still be enrolled, FOLLOW-UP with the records office immediately? You are to
attend class until the procedure is complete to avoid penalty for absence. Should you miss
the deadline or fail to follow the procedure, you will receive an F in the course.
ACADEMIC INTEGRITY
Texas A&M University - Central Texas expects all students to maintain high standards of
honor in personal and scholarly conduct. Any deviation from this expectation may result in a
minimum of a failing grade for the assignment and potentially a failing grade for the course.
All academic dishonesty concerns will be reported to the university's Office of Student
Conduct. Academic dishonesty includes, but is not limited to, cheating on an examination or
other academic work, plagiarism and improper citation of sources, using another student's
work, collusion, and the abuse of resource materials. When in doubt on collaboration,
citation, or any issue, please contact me before taking a course of action. More information
can be found at
http://www.tamuct.edu/departments/studentconduct/academicintegrity.php
DISABILITY SUPPORT SERVICES
If you have or believe you have a disability and wish to self-identify, you can do so by
providing documentation to the Disability Support Coordinator. Students are encouraged to
seek information about accommodations to help assure success in their courses. Please call
(254) 501-5831 or visit Founder's Hall 114, Suite 114. Additional information can be found
at http://www.tamuct.edu/departments/disabilitysupport/index.php
TUTORING
Tutoring is available to all TAMUCT students, both on-campus and online. Subjects tutored
include Accounting, Finance, Statistics, Mathematics, and Writing. Tutors are available at the
Tutoring Center in Warrior Hall, Room 111. Visit www.ct.tamus.edu/AcademicSupport and
click "Tutoring Support" for tutor schedules and contact info. If you have questions, need to
schedule a tutoring session, or if you're interested in becoming a tutor, contact Academic
Support Programs at 254-501-5830 or by emailing tutoring@ct.tamus.edu.
Chat live with a tutor 24/7 for almost any subject on your computer! Tutor.com is an online
tutoring platform that enables TAMUCT students to log-in and receive FREE online tutoring
and writing support. This tool provides tutoring in Mathematics, Writing, Career Writing,
Chemistry, Physics, Biology, Spanish, Calculus, and Statistics. To access Tutor.com, log into
your Blackboard account and click "Online Tutoring."
LIBRARY SERVICES
Library distance education services aims to make available quality assistance to A&MCentral Texas students seeking information sources remotely by providing digital reference,
online information literacy tutorials, and digital research materials. Much of the TAMUCT
collection is available instantly from home. This includes over half of the library's book
collection, as well as approximately 25,000 electronic journals and 200 online databases.
Library Distance Education Services are outlined and accessed at:
http://www.tamuct.edu/departments/library/deservices.php
Information literacy focuses on research skills which prepare individuals to live and work
in an information-centered society. Librarians will work with students in the development of
critical reasoning, ethical use of information, and the appropriate use of secondary research
techniques. Help may include, but is not limited to: the exploration of information resources
such as library collections, the identification of appropriate materials, and the execution of
effective search strategies. Library Resources are outlined and accessed at:
http://www.tamuct.edu/departments/library/index.php
Changes to syllabus and course requirements: The instructor reserves the right to modify or change
the syllabus and course requirements at his discretion.
Schedule
Date
Topic
Quiz / Assignment Due
Monday 6/9
Ch 1, Introduction
Ch 2, Strategy and Sustainability
Monday 6/16
Ch 4, Strategic Capacity Management
Quiz 1
Homework 1
Monday 6/23
Ch 5, Process Analysis
Ch 9, Six-Sigma Quality
Ch 9A, Process Capability and SPC
Ch 10, Projects
Quiz 2
Homework 2
Monday 6/30
Ch 12, Location, Logistics and Distribution
Ch 13, Lean And Sustainable Supply Chains
Quiz 3
Homework 3
Monday 7/7
Ch 14, Enterprise Resource Planning
Systems Ch 15, Demand Management and
Forecasting
Quiz 4
Homework 4
Monday 7/14
Ch 16, Sales and Operations Planning
Ch 17, Inventory Control
Quiz 5
Homework 5
Monday 7/21
Makeup Quiz, Extra Credit
Quiz 6 (makeup)
Extra Credit
Thursday 7/24
Term Paper
Term Paper
Graduation Application Deadline for Summer 2014 (Degree Only): August 7, 2014
Graduation Application Deadline for Fall 2014 (Commencement Participation): June 27, 2014