MORGAN PEREZ
6341 TRAVELER LANE, WEST JORDAN, UT 84081
801-574-1358
Experience
General Manager 07/11/2013 – Present
Beans & Brews 5938 S State St, Murray, UT 84107
I have worked at Beans & Brews for almost two years. I currently manage the store and
my eight employees. I take care of all the office duties including, accounting, auditing
tills, managing money, keeping the store fully stocked with product, quarterly inventory,
scheduling, setting up and interviewing possible candidates, and taking care of all my
employee’s needs. I also still serve our customers, make drinks, handle complaints and
concerns, talk over the phone with customers and make sure they are satisfied with our
service.
Communications Assistant 07/04/2012 – 11/2013
Sorenson Communications 4192 Riverboat Rd, Salt Lake City, UT 84123
I worked for a section called Caption Call. I captioned telephone calls for hard of hearing
people by speaking into a headset and making needed corrections so the customer can
read on their telephone what the caller said. I loved being able to assist and help make
their lives easier.
Billing Specialist 09/10/2011 – 01/15/2012
DirecTV 860 Levoy Dr, Murray, UT 84123
Working for DirecTV I worked in the Billing and General Inquires Department. I would
take calls from customers mostly concerning their bill. I helped the customer
understand certain charges, explained step-by-step costs of programming and service,
took credit card payments over the phone, added and changed programming, also
answered any general questions they had. I helped customers make financial
arrangements concerning their bill and would negotiate a payment plan.
Customer Service Specialist 06/20/2010 – 09/05/2011
Shopko 4850 W 3500 S, West Valley City, UT
Morgan perez Page 1
I started at Shopko as a cashier and then I was promoted to Customer Service Specialist.
I cashiered, answered phone calls, did returns and exchanges, answered customer
questions, handled complaints, and helped out the cashiers on the front end.
Skills
 Type 50 WPM
 5 years of customer service
 Microsoft Office, Excel, and PowerPoint
 Fred Pryor Management Seminars
 Detail Oriented
 Able to work in fast paced environment
 Hardworking
 Kind, Friendly, Patient
 Enrolled in HR course at SLCC
Education
Salt Lake Community College
Currently Attending
Cameo College of Essential Beauty
May 2014- August 2014
Hunter High School
Graduated in 2011
References
Anthony Garcia
801-502-2261
 Assistant Manager at Beans & Brews
Bree Duncan
385-439-9689
 Previous Manager at Beans & Brews
Tori Green
801-867-8684
 Co-worker at Caption Call
Morgan perez Page 2
Molina Phear
801-350-1091
 Co-worker at Caption Call
Morgan perez Page 3